Tech Support Executive

Job Description

Based on experience and previous salary withdrawals Working Days: 6-day rotational shift (including Sundays) Timings: 9:00 AM to 7:00 PM Job Description: We are seeking a dedicated Technical Support Executive to join our team. This on-site opportunity involves being our customer s primary point of contact, offering technical assistance, and ensuring a seamless user experience with our digital products and services. Your expertise in troubleshooting, effective communication, and commitment to customer satisfaction will be pivotal to our success. Key Responsibilities: Troubleshoot and resolve basic hardware/software issues Collect inquiries from multiple social media platforms & direct customer interactions to ensure accurate and relevant responses, with a Point of contact. Identify and resolve technical problems & provide desired solutions. Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information. Accurately document customer interactions, technical issues, and resolutions in our support database for future reference and analysis. Collaborate with the product development team by conveying customer feedback and recurring issues to drive continuous improvement. Escalate complex technical issues to higher-level support or development teams Required Skills & Qualifications: 0 3 years of experience in technical/customer support (depending on the level) Hands-on experience in the LSQ tool, Zandex, and Ozonetel software. Strong knowledge of Windows/Mac OS, common software applications, and networking basics Excellent communication skills and profound knowledge of email marketing Familiarity with helpdesk software and remote support tools Ability to work in a fast-paced, customer-focused environment