Team Leader - Training

Requirements

Description and Requirements

• Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GCC Operations.
• Lead, coach & Mentor the process trainers for delivery effectiveness & efficiency.
• Ensure CMMI adherence across the processes handled (when applicable for the site).
• Quest for Process improvement – Improved Quality, Throughput, Reduced TAT, mapping to Operational requirements.
• Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar.
• Mitigate risk, enhance communication and governance across.
• Build backup team/s for business continuity & cost reduction.
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
• Responsible for hiring, certification and productivity of new trainers / subject matter experts.
• Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress.
• Establishing the Knowledge Management Framework for existing processes.
• Plan and execute annual re-certification of Trainers and Associates.
• Participate and lead various knowledge management initiatives, as needed.
  

Skill set

• Self-motivated and disciplined, well organized and flexible with a sense of urgency approach and result orientation
• Team work/ Managing Self / Adaptability
• Ability to handle multiple tasks/projects simultaneously, to prioritize and meet deadlines
• Must be flexible to mirror / overlap US Daytime work hours
• Ability to find creative and innovative solutions to business problems
• Self-initiated and zeal for continuous improvement
• Document creation like SOPs, SIPOCs and Process Maps
• Excellent Ms Suite knowledge and good analytical bend of mind & receptiveness to change ; Knowledge of Power platforms will be an added advantage
• Excellent communication skills, including effective and concise writing and verbal communication skills.
• Excellent presentation, coaching & Feedback skills
• Ability to hold the interest and attention of those seeking training
• Strong interpersonal skills (independence and confidence to present views and perspectives).
• TTT and NLP certification will be preferred
  

About MetLife