Store Manager

Job Description

THE WICKER STORY Company Info: Website: www.thewickerstory.com Instagram: https://www.instagram.com/thewickerstory/ Awards: RED DOT concept design award 2024 (Sunset bench) AD X JSW craft prize 2024 for Contemporary craftsmanship IIID 2024 Furniture Design category (Sunset bench) Installation design for Udaan (Tabula Rasa) LEXUS DESIGN AWARD 2020 Craft Innovation- Winner TRENDS 2020 Furniture designer of the year (Imli bench) Interior designer of the year- retail category (Exotic blooming teas) IIID 2020 Furniture Designer of the year- Winner (Imli bench) Installation design- Consolation (Ivy) Interior designer of the year- Small scale category (Exotic blooming teas) EDIDA 2019 Furniture designer of the year (LIFAFA chair) NOTE: Kindly go through the company profile before applying for the job. STORE MANAGER: Job Description: We are looking for an adept and experienced retail manager to join us at THE WICKER STORY. As a vital component of our store, you will be instrumental in overseeing day-to-day operations, driving sales and ensuring a positive shopping environment for our customers. You will also make sure that our store meets its financial goals and customer service standards, including increasing sales, managing budgets and ensuring customer and employee satisfaction. If you are a results-driven person passionate about retail management, delivering a great customer experience with experience in retail leadership, team management and achieving sales targets, we invite you to join our team. We offer competitive compensation, a collaborative work environment and opportunities for professional growth. Objectives of this role: - Overseeing daily operations of the retail store, ensuring a smooth and efficient workflow. - Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service. - Monitoring inventory levels, conducting regular stock assessments and coordinating with suppliers to maintain optimal stock levels. - Implementing merchandising strategies to enhance product visibility and appeal. - Analysing sales data and implementing sales strategies to maximise revenue and profitability. - Ensuring a positive and customer-friendly shopping experience across the store. Roles: - Monitor and analyse sales performance, identifying areas for improvement and implementing corrective actions. - Implement and enforce store policies and procedures to ensure compliance and a safe working environment. - Manage and motivate retail staff, providing coaching and support for professional development. - Coordinate with the production team and office to execute promotional events and campaigns. - Collaborate with the store’s visual merchandiser to create appealing product displays. - Conduct regular meetings with the retail team to communicate goals, expectations and updates. - Resolve customer complaints and issues in a timely and satisfactory manner. - Stay updated on industry trends, customer preferences and competitive landscape to drive innovation. Required skills and qualifications: - Bachelor’s degree in Business Administration, Retail Management, or a related field. - 2+ years of experience as a retail manager or a store manager. - In-depth knowledge of retail operations and inventory management. - Understanding of sales techniques and customer service best practices in India. - Familiarity with point-of-sale (POS) systems and retail analytics. - Excellent communication and interpersonal skills for effective team leadership. - Results-driven mind set with a focus on achieving sales targets and KPIs. - Detail-oriented with strong organisational and multitasking abilities. - Ability to adapt to changing priorities and work effectively in a dynamic environment. - Must know Languages: English, Hindi, Telugu. Preferred skills and qualifications: - Certification in Retail Management or related certifications. - Knowledge of inventory management and merchandising principles. - Proficiency in Microsoft Office and other retail management software. - Knowledge of e-commerce and online retail trends and social media handling. Job Type: Full-time Schedule: Day shift Morning shift Language: Hindi (Preferred) Work Location: In person Application Deadline: 26/06/2025