Sr. Team Leader

Job Title: Senior Team Leader – Collections & Recovery
Department: Collections & Recovery
Location: INSPIRE BPO 356/088, 3rd floor alamnagar Road, near Bawali police chauki, Rajajipuram, Lucknow, Uttar Pradesh -226017
Reports To: Collections Manager / Head of Recovery
Employment Type: Full-Time

Job Summary:

We are seeking a highly motivated and experienced Senior Team Leader to oversee and manage a team of collection officers focused on debt recovery. The ideal candidate will bring strong leadership, strategic thinking, and a results-driven mindset to improve recovery rates, maintain compliance, and ensure high performance within the team.

Key Responsibilities:

• Team Management:
• Lead, coach, and manage a team of collection agents to achieve daily, weekly, and monthly recovery targets.
• Monitor team performance, provide feedback, and implement corrective actions where necessary.
• Motivate and inspire the team to maintain high levels of productivity and morale.
• Debt Recovery Operations:
• Oversee the execution of collection strategies for delinquent accounts (early, mid, and late stage).
• Handle escalated or complex recovery cases and negotiate with high-value or sensitive customers.
• Ensure compliance with all regulatory and legal requirements in recovery processes.
• Performance Monitoring & Reporting:
• Track KPIs and prepare regular reports on team performance and recovery metrics.
• Analyze trends, identify gaps, and recommend process improvements.
• Collaborate with analytics or MIS teams to develop insight-driven strategies.
• Process & Compliance Oversight:
• Ensure adherence to standard operating procedures, internal policies, and regulatory guidelines.
• Conduct regular audits of collection activities and documentation.
• Provide training and upskilling for team members on compliance and soft skills.
• Stakeholder Management:
• Liaise with legal, operations, and customer service departments for case coordination.
• Represent the collections team in internal reviews and strategic planning meetings.

Qualifications & Experience:

• At least 12th pass ,Bachelor’s degree in Business Administration, Finance, or related field .
• 5–8 years of experience in collections or recovery, with at least 2–3 years in a leadership or supervisory role.
• Strong knowledge of collection tools, legal recovery processes, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in MS Excel, CRM systems, and collection software tools.
• Ability to work under pressure, handle escalations, and drive results.

Key Competencies:

• Leadership & Team Management
• Analytical & Problem-Solving Skills
• Negotiation & Conflict Resolution
• Attention to Detail
• Adaptability and Strategic Thinking
• Strong Ethical Standards and Integrity

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Application Question(s):

• Do you have Advance knowledge of Excel

Work Location: In person

Speak with the employer
+91 8882287773