Sr Admin Assistant

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Grade – 7

Job Summary

Job Duties

• Prepare Error Analysis (Pareto) and conduct error analysis review with the team
• Identify training areas and coordinate with the Supervisor for the necessary trainings
• Understand the changes / updates from Country/CIM/PI Team and communicate the same to the team members
• To comply with UPS policies, Data security, and SOX compliance related policies
• Monitor workflow to plan work schedule as per the SLA requirement and the volume.
• Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis
• Measure and review performance and Quality and provide appropriate feedback to Supervisor for further analysis or actions.
• To conduct weekly refresher on topics identified during quality feedbacks / PKTs etc.
• Queries Investigation
• Ad hoc billing requests or projects from Country / CIM / OTC
• Follow up with respective stake holders / AE’s for getting the deliverables
• Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement
  

• Strong in depth Europe and EDS-CBS billing knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Analytical and problem solving skills
• Must possess advanced reasoning and research skills
• Decision making skills
• Must be customer focused
• Need to comprehend and cater to respective email requests accordingly
• Eye for detail and must meet stiff deadlines
• Have an excellent attendance track record
• Self-driven
• Influence and persuasion skills
• Strong customer orientation to understand customer services issues
• Knowledge of MS Office
  

Employee Type