Specialist Quality

As a Specialist Quality at Sagility, you will play a crucial role in ensuring the highest standards of service quality in our organization. We are looking for a graduate with international customer service experience, and preference will be given to candidates with 1-2 years of QA experience. Your responsibilities will include participating in daily call audits to measure service quality standards, identifying areas for process improvement, and working collaboratively within the organization to implement effective resolutions in a timely manner. Your focus will be on enhancing client satisfaction and company profitability. Promoting teamwork and cooperative effort is essential in this role, along with providing guidance and training to other Supervisors and CSRs. Maintaining a clean, safe, and organized work area while practicing good safety habits is also part of your responsibilities. To excel in this position, you should have the ability to perform quality audits and possess exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in technology, including computers, software applications, and phone systems, is required. Expertise in CSAT/NPS Analysis, RCA, and BQM is also necessary. You should be able to drive individual and team efficiency and productivity through effective metric management, coach and motivate employees, and strategically lead and develop the team for improved performance. Delegating and managing workloads and projects across functions, driving continuous improvement efforts, and proactively solving problems are key aspects of this role. If you are located in Bangalore, India, and meet the qualifications mentioned above, we encourage you to apply for this exciting opportunity to contribute to our commitment to quality service at Sagility.,