Specialist - Partner Enablement

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Key Responsibilities

• Partner Collaboration:

  Work closely with Freshworks’ certified partners to identify, qualify, and close SMB new business opportunities.

• Pipeline Management:

  Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up.

• Enablement:

  Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers.

• Co-Selling:

  Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities.

• Lead Conversion:

  Follow up on leads generated via partners and collaborate to convert them into paying customers.

• CRM & Reporting:

  Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status.

• Quota Attainment:

  Meet or exceed monthly and quarterly new business revenue targets via partner-driven sales.

Qualifications

• 2–4 years of inside sales or channel sales experience, preferably in SaaS or tech.
• Proven experience selling into the

  SMB segment

  .
• Strong understanding of partner/channel sales models.
• Excellent communication, presentation, and relationship-building skills.
• Experience using CRM systems
• A proactive, self-starter mindset with strong organizational skills.
• Team player who can collaborate across sales, marketing, and partner teams.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.