10386 Servicenow Jobs - Page 10

You should have 7-9 years of experience in IT Service Management (ITSM) with a focus on Service Reporting using PowerBI or QlikSense. Possessing an ITIL certification and experience with ServiceNow is a must. Additionally, familiarity with MIS and Financial Reporting would be considered a plus. If you meet these qualifications, you could be the ideal candidate for this role.,

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a VP Global Software Development and QA .This role is based in India. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. Position Summary Reporting directly to the SVP, Global Development, Oracle Support & Managed Service, the VP Global Development and QA will lead Global Development and Quality Assurance teams in their effort to provide exceptional quality of ERP software solutions primarily catering for the Tax and Regulatory updates across the 150+ counties for our global clients. This role requires deep understanding of and leadership in managing the development of large scale of software components as well as individual and targeted alternate solutions / programs to meet the client legislative compliance needs. The VP will work closely with executive leadership, Support, Managed Services, Professional Services and Client Onboarding teams to align the Tax and Regulatory solutions deliveries all year around and drive the ultimate client satisfaction. This role will be based in India Hyderabad and will be responsible for developing team skills, working with clients, ITIL compliance, helping to bring in new and retain the existing clients and maintain high client satisfaction ratings. This hands-on management position has the responsibility for promoting the efficient delivery environment using and promoting the Agile, ITIL and KANBAN frameworks and adjust them to be flexible to meet very dynamic client requirements. Essential Duties & Responsibilities Responsible for the creation, growth, and evolution of a strong, cohesive high performing team to support the global Development and QA teams residing in APAC, EMEA, LatAM and NAMER regions. Build and mentor high performing and cost-efficient Development and QA organisations. Develop the strategy to maintain the independence of the horizontal QA organisation which would serve as Quality Assurance team for the Development, Professional Services and other teams. Drive good mixture of Agile & DevOps adoption to deliver the Tax and Regulatory solutions on time and meet the Govt announced deadlines while maintaining some level of flexibility to cater for the urgent and ad hoc requests from key clients. Ensure the delivered solutions conforms to the Rimini Acceptable use policy, robust ERP change controls and meets the client requirements of financial and tax compliance. Research and explore the possibility of developing Rimini Tax and Regulatory solution as a product for the market catering for all major ERP systems. Work closely with customers daily to understand their needs, support business direction and needs change and deliver a consistently high-quality customer service experience. Provide in-depth knowledge of the development cost and efforts estimation to support the sales expansion initiatives. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Manage client escalation situations, if necessary, to allow Engineers to focus on timely resolution Work with other Regional Leaders to improve processes and procedures to suit local and global requirements. Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.) Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality support in the industry. Provide in-depth knowledge in ITIL and the Support delivery process. Education Bachelor Degree in Computer Science or related field or equivalent experience. Location India Hyderabad Experience 15+ years relevant experience in ERP/HCM solutions that integrate with leading ERP's, development, customisation and support with at least 7 years in a leadership role. Proven track record of growing, leading and scaling multi regional ERP Development and QA teams. Strong experience with Agile, DevOps, KANBAN and automation frameworks. Strong experience and understanding of change control and the Governance of multiple Enterprise Class software including SAP, eBusiness Suite, JD Edwards. Experience in integrating and working with ServiceNow and UI Path to modernise the legacy ERP systems SAP and Oracle eBusiness Suite. Experience working with Senior Executive Leadership teams as a trusted advisor. Demonstrable history of developing and evolving the software solutions which effectively works with modern and legacy technologies and ERP systems. Skills Passionate focus on customer support and the ability to build long term, successful working relationships with the clients. Deep knowledge of managing, implementing, and supporting large deployment of major Enterprise class systems including SAP and Oracle ERP systems with good understanding of underlying Databases, Middleware and Operating Systems. Ability to articulate and set realistic goals and manage expectations of executive leadership. Excellent interpersonal, presentation and communication skills to convey technical strategies to technical and non-technical audience. Prior experience in working with major ERP systems including SAP and Oracle and involved in products development and design. Extreme focus on Client satisfaction and client communications. Ability to work cross-functional and influence senior executives, C level client executives and peers. Experience in mentoring, coaching, and building the high performing teams. Ability to work in fast-paced environment with diverse platforms involving legacy, existing and emerging technologies. Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

The job requires you to ensure the successful execution and completion of small to medium complex business projects that are important for the organization. Your role involves designing and executing these projects, working independently with cross-functional teams to gather and analyze information, and recommending solutions. You will be responsible for identifying tools and methodologies to solve business challenges within the organization or with clients, defining relevant KPIs, and designing reporting formats to track the KPIs. Additionally, you will need to identify partnership opportunities for the benefit of the organization, develop and maintain performance reports, and consult with management about format distribution and purpose. Your performance will be measured based on the number of project implementations, quality of research and analysis, number of tools and methodologies identified, number of partners identified, and number of KPIs and reporting formats defined. In terms of outputs expected, you will be required to collect and analyze information on specific business problems or procedures, recommend and develop solutions as required, review management reports, and make specific suggestions, recommendations, and actions based on the reports. You will also need to plan and manage small to medium complex business projects, identify risks and mitigation strategies, and estimate work plans while tracking activities closely and reporting progress regularly. Team management will be a crucial aspect of your role, where you will provide feedback to enable the team to perform independently and grow. Some of the key skills expected from you include strong analytical and problem-solving skills, self-starting abilities, teamwork skills, strong written and oral communication skills, adaptability, ability to handle pressure and setbacks, and the ability to meet deadlines and manage multiple priorities. Moreover, the job entails managing a team of Sustainment Engineers, handling incident response, reporting sustain status to business and program leadership, and ensuring SLAs are met. You will be required to interface with various teams regarding customer feedback, own the Market Change Request backlog, and drive incident prediction and prevention opportunities. Qualifications include significant work experience, understanding of supply chain functions, and technical expertise in ServiceNow. In summary, the role involves managing small to medium complex business projects, providing solutions to business challenges, ensuring team performance, and effectively communicating with various stakeholders to drive successful project outcomes.,

The HR Solutions Analyst role at Momentive involves providing primary support for the employee lifecycle and HR work globally as part of a global HR Solutions team. You will be responsible for handling diverse and confidential activities, demonstrating a strong affinity for working in HR systems and possessing an intermediate-to-advanced knowledge of policies and procedures across various areas within Human Resources. Your responsibilities will include facilitating talent activities such as resume vetting, interview scheduling, candidate reimbursement, and managing the US summer intern program. You will also be involved in initiating, monitoring, and ensuring the completion of background checks, employment verifications, and other onboarding related activities. Additionally, you will assist in coordinating activities to support HR Managers, preparing various documents, and managing new hire induction scheduling. As part of your role, you will support communication related to new hires, probation periods, service anniversaries, and provide inputs for Inspire award recipients. You will also handle Germany-related activities like anti-terror screening, preparing invitation letters, managing salary increase processes, and ensuring accurate maintenance of HR documentation. Furthermore, you will support new hire orientation, respond to inquiries efficiently, actively participate in system enhancement efforts, and adhere to established performance and service metrics for the HR Solutions team. The role may also involve special projects and transitions as required. To qualify for this role, you must hold a bachelor's degree, have at least 2 years of related HRA experience, and demonstrate strong technical aptitude using HR information systems like Workday and ServiceNow. Proficiency in Microsoft Office, particularly Excel and Word, is essential. You should be a quick learner, detail-oriented, possess strong interpersonal skills, and have excellent oral and written communication abilities. Preferred qualifications include basic working knowledge in Workday and experience in a shared services environment. Momentive offers competitive total rewards and development programs, fostering an inclusive culture that provides diverse career opportunities. By joining the Momentive team, you will have the chance to contribute to innovative solutions that make a meaningful impact and create a more sustainable future. If you are interested in this position, please submit an application for employment and ensure you meet the necessary legal requirements for working age as defined by local law. Momentive is not currently seeking assistance from search and selection firms or employment agencies. #BePartoftheSolution,

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment. Key Responsibilities: Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues. Install, configure, and maintain IT equipment (printers, scanners, peripherals). Provide remote/onsite support for Mumbai office employees via ticketing system. Manage user accounts, permissions, and security protocols in Active Directory. Collaborate with network administrators for server maintenance and cybersecurity compliance. Document solutions and maintain IT asset inventory. Mandatory Requirements: Experience: Fresher or 2+ years in desktop support or IT helpdesk roles. Technical Skills: OS: Windows 10/11, macOS, basic Linux Tools: Active Directory, Office 365, VPN, MDM Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting Education: Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional). Location: Mumbai-based (ready for on-site work). Preferred Qualifications: Experience with ITSM tools (ServiceNow, Jira). Knowledge of scripting (PowerShell/Bash). Familiarity with cloud platforms (Azure, AWS). Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 1 week Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): How many years of desktop support experience do you have? Are you comfortable working onsite in Mumbai? Are you interested in temporary IT support roles (Backup or On-Call)? Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Active Directory: 1 year (Required) Windows: 1 year (Required) Computer hardware: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

Hello, Greeting from Kotak Life Insurance! Location - Goregaon Job Role - ServiceNow Lead Contact Person - Sangita Mandal (8369252270) Interested candidate can mail their resume at "kli.sangita-manadal@kotak.com" Key Responsibilities: Implement enterprise-wide ServiceNow strategy and roadmap Lead design and implementation of complex integrations using ServiceNow. Mentor junior team members and provide technical guidance Ensure adherence to best practices and industry standards Design solutions on ServiceNow for Insurance Specific business use cases Interact with business stakeholder on regular basis Delivery of ServiceNow projects

You are a skilled Package Specialist with 2-5 years of experience in Workday Testing, and you will be joining the HR systems team. Your primary responsibilities will include hands-on experience with Workday HCM/Finance modules, creation of test strategy, development of test cases, test execution, and defect management. Your role will require you to possess strong analytical and communication skills in order to collaborate effectively with stakeholders, interpret requirements, and ensure the success of Workday implementations and upgrades through structured testing. Your key skills should include a deep understanding of Workday business processes, configurations, and security roles. You should also be proficient in test case design, execution, and defect tracking, with strong analytical and troubleshooting abilities. Familiarity with Agile/Scrum methodologies is essential, as well as experience working with tools like JIRA, HP ALM, ServiceNow, or other Workday-specific testing tools.,

You are a skilled DevOps Specialist with over 3 years of experience, seeking to join a global automotive team with locations in Kochi, Pune, and Chennai. Your primary role will involve managing operations, system monitoring, troubleshooting, and supporting automation workflows to ensure the operational stability and excellence of enterprise IT projects. You will play a crucial part in overseeing critical application environments for leading companies in the automotive industry. Your responsibilities will include performing daily maintenance tasks to ensure application availability and system performance through proactive incident tracking, log analysis, and resource monitoring. Additionally, you will be expected to monitor and respond to tickets raised by the DevOps team or end-users, support users with troubleshooting, maintain detailed incident logs, track SLAs, and prepare root cause analysis reports. You will also assist in scheduled changes, releases, and maintenance activities while identifying and tracking recurring issues. Furthermore, you will be responsible for maintaining process documentation, runbooks, and knowledge base articles, providing regular updates to stakeholders on incidents and resolutions. You will also manage and troubleshoot CI/CD tools such as Jenkins, GitLab, container platforms like Docker and Kubernetes, and cloud services including AWS and Azure. To excel in this role, you should have proficiency in logfile analysis and troubleshooting (ELK Stack), Linux administration, and monitoring tools such as AppDynamics, Checkmk, Prometheus, and Grafana. Experience with security tools like Black Duck, SonarQube, Dependabot, and OWASP is essential. Hands-on experience with Docker, familiarity with DevOps principles, and ticketing tools like ServiceNow are also required. Experience in handling confidential data and safety-sensitive systems, along with strong analytical, communication, and organizational skills, will be beneficial. Additionally, you should possess the ability to work effectively in a team environment. Optional qualifications include experience in the automotive or manufacturing industry, particularly with production management systems, and familiarity with IT process frameworks like SCRUM and ITIL. In summary, as a DevOps Specialist, you will play a vital role in ensuring the operational stability and excellence of enterprise IT projects for leading companies in the automotive industry by managing operations, system monitoring, troubleshooting, and supporting automation workflows. Your expertise in tools and technologies such as ELK Stack, Docker, Jenkins, AWS, and Azure, along with your strong analytical and communication skills, will be instrumental in your success in this role.,

Bengaluru, Karnataka Factspan Overview: Factspan is a pure play data and analytics services organization. We partner with fortune 500 enterprises to build an analytics center of excellence, generating insights and solutions from raw data to solve business challenges, make strategic recommendations and implement new processes that help them succeed. With offices in Seattle, Washington and Bengaluru, India; we use a global delivery model to service our customers. Our customers include industry leaders from Retail, Financial Services, Hospitality, and technology sectors. Role Overview We are seeking an experienced JDA Administrator with a strong background in managing enterprise applications to join our offshore team. The ideal candidate will be responsible for overseeing the performance, upgrades, patching, and security of JDA or similar enterprise applications. Healthcare domain experience is a plus. Key Responsibilities: Administer and maintain JDA or other enterprise applications in a production and non-production environment. Perform patch upgrades, version updates, and other maintenance activities to ensure system stability and performance. Monitor application performance and availability; troubleshoot and resolve application-level issues. Manage user access and security roles, ensuring compliance with internal policies and best practices. Conduct validation and testing of patches and upgrades in coordination with relevant stakeholders. Collaborate with infrastructure, database, and application development teams to resolve issues and implement improvements. Create and maintain system documentation including standard operating procedures, upgrade plans, and incident reports. Participate in regular system audits and implement corrective actions as necessary. Support disaster recovery and business continuity efforts. Work in an offshore capacity with flexibility to overlap with onshore team hours as needed. Key Skills: Minimum 5 years of experience in enterprise application administration, preferably including JDA or similar systems. Solid understanding of application patching, upgrades, performance monitoring, and security management. Familiarity with Windows/Linux server environments, database concepts (Oracle, SQL Server), and ITIL practices. Strong analytical and problem-solving skills. Effective communication and collaboration skills in a remote work environment. Required Qualifications: Prior experience working in or supporting applications within the Healthcare domain. Exposure to ITIL-based service management tools (e.g., ServiceNow). Basic scripting skills (Shell, Python, or PowerShell) for automation and monitoring is a plus. If you are passionate about leveraging technology to drive business innovation, possess excellent problem-solving skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of data analytics and making a meaningful impact in the industry. Grow with Us: Be part of a hyper- growth startup People: Join hands with the talented, warm, collaborative with great opportunities to Learn & innovate. team and highly accomplished leadership. &

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Information Technology ID: JR114522 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. JOB DESCRIPTION: The Senior ServiceNow Business Analyst will work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. The business analyst’s primary responsibility is to provide specific ITSM process (such as Incident Management, Problem management, Asset Management, Configuration Management and Knowledge Management) support to the preparation and evaluation of technical documents, analysis, briefings and recommend solutions that enable the organization to achieve its goals. ESSENTIAL DUTIES: Requirements Gathering Prepare for and conduct requirements elicitation sessions using a variety of techniques including but not limited to brainstorming, interviews, surveys, requirements workshops, observation, task and workflow analysis, prototyping, storyboarding, document analysis, interface analysis, and focus group sessions. Document elicitation results and validate with project team to ensure stated requirements align with the projects teams understanding of the requirements. Requirements Analysis Work with project team to prioritize requirements and agree on assumptions and constraints. Organize, model, and specify requirements with the appropriate level of detail given complexity, risk, and audience. Work with project team to verify and validate requirements through review of requirements. Requirements Management & Communication Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Decompose high-level business and user requirements into functional and nonfunctional requirements, specified in an appropriate level of detail suitable for use by internal project team members who base their work on the requirements. Represent requirements using alternative views (ex. models/diagrams) where appropriate. Communicate requirements to ensure all project team members have a shared understanding of the solution and secure requirement confirmation/approval from project team members. Manage issues and changes to baselined requirements by identifying business impact of the changes and through effective application of change control processes and tools. Manage traceability of requirements to ensure alignment to project goals and objectives as well as alignment to development and testing plans. Manage requirements documentation for reuse. Solution Assessment & Validation Works with project team to ensures proposed solutions align with requirements and maximizes value. Defines requirements for solutions needed to transition from an existing solution to a new one. Define acceptance criteria, perform gap analysis on proposed solutions, and make recommendations. Work with project team to evaluate impact of defects and to develop plans for resolution or other mitigation. EDUCATION Bachelor’s degree in related field or equivalent experience. TECHNICAL SKILLS Proficient in Microsoft Office products such as Outlook, Word, Excel, and Visio Experience with ServiceNow modules Knowledge of defect tracking processes and tools SPECIAL REQUIREMENTS SPECIFIC TO JOB Ability to work in a highly collaborative environment and consult effectively with employees at all levels. A strong knowledge of ServiceNow and IT systems. Strong attention to detail, motivation, and ability to take initiative. ServiceNow end user and customer communication skills. Listening, observation, and oral communication skills; understand what people say and detect what they might be hesitant to say. Analytical skills: critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish solution ideas from requirements, and distinguish user requests from underlying needs. Facilitation skills; lead requirements elicitation workshops. Organizational skills : work with the vast array of information gathered during elicitation and analysis and manage rapidly changing information. Writing skills; communicate information effectively to all levels of internal and external project team members. Interpersonal skills: help negotiate priorities and resolve conflicts among project team members. Modeling skills: represent requirements information in graphical forms that augment textual representations. Time management skills : manage multiple tasks and responsibilities at once with the ability to quickly pivot and reprioritize accordingly. EXPERIENCE Minimum of 5 to 10 years of business analysis experience working in a development environment. Highly knowledgeable in best practices relating to ITSM, particularly ITIL. Working with software engineers to ensure requirements effectively support the development and execution of test plans, including test cases/scripts/scenarios. Understands project management methodologies. Experience with both structured and object-oriented analysis techniques. Proven experience in operational business process improvement. Knowledge of Agile methodologies and other tools supporting fact-based decisions. PREFERRED REQUIREMENTS Experience with ServiceNow. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Information Technology ID: JR114567 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Software Engineer Senior is a medium level to advanced level software developer with the ability to lead a team of up to 4 giving work assignments while meeting delivery dates and quality to meet budgets, milestones and deadlines for assigned projects. All of the primary responsibilities and skills are assumed. The person in this position is expected to attain mastery of RSM’s SDLC and knowing which SDLC activities and deliverables are required, scaling them to each project. They can resolve moderate to difficult problems, lead the resolution of those problems, while demonstrating expertise in a variety of technical concepts, practices, and procedures. The Software Engineer Senior is able to work independently while making sound decisions that move projects forward effectively. The Software Engineer Senior ensures team members are coached through their assignments and show growth at the end of each project. This role also arranges mentoring by other team members while taking ownership of skill growth of their project team and other projects. This role is expected to escalate issues to Director/Manager App Dev in a timely manner in order to prevent project delays and take ownership of estimating development effort for these projects. The incumbent must foster a team environment where all members are included in the solution and leadership is aware of all actions being taken. Their team includes other Senior Engineers, Software Engineers, Business Analysts, System Architects, and DBAs. One of the primary responsibilities is to provide L3 Support for the Firm’s applications, which includes timely response to Service Desk issues while managing our bug tracking tool during the course of development and assigning defects to team developers. Essential Duties Construction and unit testing of software on various platforms including, web, desktop, and client server. Uses available technologies to create reusable, extendable, and maintainable systems and components Analysis of existing systems, implementation of requirements and change requests into design deliverables Leadership of developers and sometimes others through project construction phase. Requires planning, delegation, and status with management. Able to see beyond the specific project and advise leadership of issues, risks, and more strategic methods to implement the project. Influences peers and networks well across the IT organization and into the Business organization Communication with project team members including assisting QA with testing of software, assist tech lead and project management with estimation, planning, and project status, and assistance with identifying project issues and risks Review, validation, and interpretation of business and non-functional requirements. Interaction with Business Analysts and Business contacts. Other duties as assigned EDUCATION Bachelor’s degree preferred in Computer programming, Information Systems or similar field TECHNICAL SKILLS Microsoft SQL Server, C#.NET, ASP.NET, Web development knowledge Knowledge of Java script and HTML, WEB Focus, SharePoint PowerBuilder, ServiceNow, Web Focus, Windows, networking, HTML, XML, MicroStrategy EXPERIENCE Usually 8 or more years of experience in the field or in a related area Familiarity with Windows, Client server, SharePoint and Web based development. Familiarity with Software Development Life Cycle PREFERRED REQUIREMENTS May function as performance advisor for staff and assist with their goal and development plan Training or experience in the accounting/auditing field Good understanding of accounting methodologies Strong attention to detail At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job Summary: WovV Technologies, Global Business Productivity SaaS company, is hiring ServiceNow Integration Architect for Bangalore / Delhi ( Working from Office ). WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. Location: Bangalore/Delhi (Working from Office) Experience: 9+ years Mandatory Technologies: ServiceNow architecture experience, JavaScript, HTML/CSS, SQL, API, ITIL modules. Requirements: We are seeking a ServiceNow Architect with over 9+ years of experience in ServiceNow Architecture, encompassing coding, testing, implementation, maintenance, and support for changes within the application. The ideal candidate should have a minimum of 3 full ServiceNow implementations and possess working knowledge across all ServiceNow/ITIL modules, including HAM, SAM, ITOM, Orchestration, and CSDM. Extensive knowledge of the ServiceNow platform. Expertise in working with script-based ServiceNow components such as business rules, the script includes client scripts, UI pages, UI Actions, Workflow, etc and JavaScript. Knowledge of JavaScript, HTML/CSS, and SQL. Benefits and Perks: 5 Days working Team Outing Exciting career path with an exponentially growing company Fun activities Abroad opportunities Deserving compensation Job Title ServiceNow Integration Architect Location Bangalore / Delhi Min. Experience 9+ Years Salary As per Industry Standard

Job Summary: WovV Technologies, Global Business Productivity SaaS company, is hiring ServiceNow Developer – ITSM for Bangalore / Delhi ( Working from Office ). WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. Location: Bangalore/Delhi (Working from Office) Experience: 6+ years in ServiceNow development with ITSM Key Roles and Responsibilities: Design, develop, and implement custom ServiceNow applications Integrate the ServiceNow platform with other systems Troubleshoot and debug ServiceNow applications Work with business analysts to gather requirements Work with other IT professionals to deploy and maintain ServiceNow applications Requirements: Experience with the development and implementation of ServiceNow ITSM modules Expertise in working with script-based ServiceNow components such as business rules, the script includes client scripts, UI pages, UI Actions, Workflow, etc and Javascript Experience in CMDB implementation, CSDM modeling, and SPM module (demand management) Knowledge of JavaScript, HTML/CSS, and SQL Experience with API integrations Understanding of Agile methodologies ServiceNow certifications (Certified Application Developer) strongly preferred but not mandatory Benefits and Perks: 5 Days working Team Outing Exciting career path with an exponentially growing company Fun activities Abroad opportunities Deserving compensation Job Title ServiceNow Developer – ITSM Location Bangalore / Delhi Min. Experience 6+ Years Salary As per Industry Standard

As a Configuration Management Specialist, you will be responsible for supporting the Configuration manager in the development of CMDB policy, processes, and knowledge base. Your overall responsibility will include managing and maintaining data/IT configuration items and data governance for the platform. Working closely with the Configuration manager, you will aim to improve CI data integrity by focusing on classes, naming conventions, attributes, data sources, and relationships. You will assist in conducting configuration audits and reconciliation, ensuring that configuration owner roles are performed to maintain CMDB accuracy and completeness. Your role will involve driving visibility on unauthorized CI changes or alterations to the environment and maintaining the data dictionary. Additionally, you will own the data model for the platform and define KPIs to manage the effectiveness of the data. Collaboration with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes will be a key aspect of your responsibilities. You will also support and administer the tool for configuration and asset management, ServiceNow Discovery, and other assigned applications or modules. Performing SDLC activities required to enhance the ServiceNow platform will also fall within your scope of work. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Systems, or a related IT field. Possessing an ITIL Foundation v3 or v4 certification is required, along with at least 2+ years of ServiceNow IT Operations experience and 5+ years of experience in global enterprises. Expert knowledge of IT Configuration and Asset Management processes is essential, as well as familiarity with ServiceNow CMDB, Discovery, and Service Mapping tools. A solution-oriented mindset, along with the ability to provide recommendations for the current and future platform, is crucial. You should be well-versed in the processes that consume CMDB data, such as Incident, Problem, SDLC, Asset, and Change. Excellent analytical and problem-solving skills are necessary for maintaining CMDB data integrity, as well as the ability to generate reports for KPIs. Strong collaboration, customer service, and communication skills are vital for working effectively in a team environment. You should be capable of working quickly and efficiently under pressure, handling multiple priorities simultaneously. If you are looking for a challenging role where you can utilize your expertise in Configuration Management within a global enterprise setting, this opportunity at NXP in India could be the perfect fit for you.,

You are a seasoned Sr. Infra Developer with 4 to 8 years of experience, looking to join our team. Your expertise lies in various ServiceNow modules such as Strategic Port Mgmt, ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Your role primarily involves optimizing and managing infrastructure services within a day shift hybrid model, eliminating the need for travel. Your responsibilities will include developing and implementing ServiceNow solutions to enhance infrastructure management and service delivery. Collaborating with cross-functional teams to seamlessly integrate ServiceNow modules like ITSM, ITAM, and HRSD. Optimizing ServiceNow Strategic Port Mgmt to align with organizational goals and enhance project outcomes. Managing and maintaining ServiceNow GRC for compliance with industry standards. Configuring and deploying ServiceNow FSM for streamlined field service operations. Utilizing ServiceNow CSM to enhance customer service management and user experience. Implementing ServiceNow ITOM to automate IT operations and boost system performance. Providing technical expertise in Authorize Cust Bill InvoiceAdj for accurate billing processes. Conducting system audits for performance assessments and continuous improvement. Collaborating with stakeholders to gather requirements and ensure technical specifications. Ensuring security and integrity of infrastructure systems through proactive monitoring. Staying updated on the latest ServiceNow features and best practices. Your qualifications should include proficiency in ServiceNow modules, especially ITSM, ITAM, HRSD, GRC, FSM, CSM, and ITOM. Strong domain skills in Authorize Cust Bill InvoiceAdj processes. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team setting. Strong communication skills for effective interaction with stakeholders and team members. A proactive approach to learning new technologies and methodologies. You are required to have certifications like Certified ServiceNow System Administrator and ITIL Foundation Certification.,

We are looking for a highly motivated and experienced IT Quality and Performance Management professional to join our team. In this role, you will play a key part in utilizing ServiceNow to enhance our IT service delivery, ensuring top-notch quality, performance, and customer satisfaction. Your responsibilities will include designing, implementing, and managing processes and reporting within ServiceNow to track, analyze, and enhance IT performance metrics and overall objectives within Site Support and Service Desk. You will be tasked with utilizing ServiceNow's performance analytics and reporting features to monitor key performance indicators (KPIs) related to IT service delivery, such as incident resolution times, service request fulfillment times, customer satisfaction, and availability. Your role will involve developing and presenting regular reports to stakeholders on performance trends and pinpointing areas for enhancement. Moreover, you will be responsible for establishing and upholding quality assurance processes within ServiceNow to guarantee the accuracy, completeness, and consistency of data and configurations. This will involve conducting routine audits of ServiceNow instances, ensuring process adherence, and identifying potential data quality issues. Being proactive in identifying opportunities to refine IT processes and workflows within ServiceNow will be crucial. Collaboration with IT teams to implement process changes that boost efficiency, cut costs, and enhance the user experience will be part of your duties. This could entail leveraging ServiceNow's workflow automation capabilities for streamlining operations. Creating and maintaining dashboards and reports within ServiceNow to visualize key performance indicators and offer insights into IT service performance will be essential. Presenting your findings and recommendations to stakeholders will be part of your regular activities. Active involvement in continuous improvement initiatives to elevate the quality and performance of IT services provided through ServiceNow will also be required. Staying abreast of best practices and emerging technologies related to IT service management and ServiceNow will be essential for this role. At Danfoss, we are committed to engineering solutions that promote smarter resource utilization and drive sustainable transformation. Our inclusive work environment values diversity, equality, and respect for all individuals. We prioritize improving the health, working environment, and safety of our employees. In line with our ambitious goals, we aim to become CO2 neutral by 2030, reflecting our dedication to protecting the environment.,

As the Technical Configuration Lead for SAP Cloud ALM, you will be responsible for setting up and configuring SAP Cloud ALM to ensure seamless integration with existing SAP systems such as S/4HANA, BTP, and Solution Manager. Your expertise will be crucial in guiding and supporting project teams in adopting SAP Cloud ALM for their implementation projects, including defining project structures, managing scopes, and configuring traceability. Your role will require strong experience in task management, business processes, and scoping of business processes. You will oversee deployment orchestration and change enablement processes within SAP Cloud ALM and ensure end-to-end experience in test management and integration with external testing tools. Additionally, you will configure and optimize monitoring dashboards, alerts, and reports within SAP Cloud ALM to provide real-time insights into system health, performance, and business process execution. Proactively identifying areas for improvement in ALM processes and leveraging SAP Cloud ALM capabilities to enhance efficiency and reduce resolution times will be part of your responsibilities. You will support root cause analysis for identified issues and implement corrective actions, as well as have experience in connecting and enabling monitoring for both SAP and non-SAP systems. Setting integrations between SAP Cloud ALM and other relevant SAP systems like S/4HANA Cloud, SAP BTP, and potentially external tools like Jira and ServiceNow for ITSM will be crucial. Experience with SAP Solution Manager, especially for transition scenarios to SAP Cloud ALM, and an understanding of SAP BTP services and their relevance to ALM will be beneficial. Being customer-focused with a strong sense of ownership and accountability is essential. You should have proven experience in delivering multiple implementation and support projects using SAP Solution Manager, including end-to-end configuration, monitoring, and ITSM functionalities.,

As a ServiceNow Developer at Visionet Systems, you will be responsible for collaborating with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support, and Infrastructure teams. You must hold certifications such as ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified, demonstrating your understanding and experience with ServiceNow ITIL framework. Your expertise should encompass various ServiceNow components including Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, and CMDB. Experience in cloud environments like AWS/Azure is crucial, with a preference for certifications in AWS and Azure. You should be adept at integrating third-party tools through REST API and OOB ServiceNow Connectors. Your role will involve designing, developing, and deploying technical ServiceNow components such as business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, and reports. Proficiency in programming languages like HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services is essential. Skills in HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, and REST are required. You should have demonstrated experience with application servers, development tools, build tools, and configuration management practices. Your responsibilities will also include working with databases (Oracle, DB2, MySQL, SQL Server), data modeling, and database design. SQL expertise and performance tuning are expected. Excellent communication skills, both verbal and written, are necessary for effectively conveying complex technical concepts. Strong teamwork, interpersonal skills, and the ability to handle multiple tasks in a fast-paced environment are critical. You should possess strong analytical and problem-solving skills, a solid understanding of project life cycle methodology, and the ability to analyze business needs, consult with business leaders, and present findings verbally and in writing. Your role will play a pivotal part in delivering top-notch consulting and digital solutions to Visionet Systems" esteemed customers.,

The Identity and Access Management RBAC Analyst is responsible for the management, oversight, maintenance, testing, support and optimization of Synchronys identity governance and role based access control (RBAC). Synchrony leverages SailPoint Identity IQ to maintain Business Roles, IT Roles, entitlements and approval groups. This role will have the responsibility to ensure these roles and workgroups have complete and accurate information in accordance to regulatory and Synchrony standards. This role will be a critical member of Synchronys identity governance configuration management agile product team. Enforce RBAC policies and standards to ensure compliance with regulatory requirements and organizational security policies and standards. Identify, test and remediate any roles and workgroups configured in Synchronys SailPoint IdentityIQ not appropriately configured to ensure effective access control across Synchrony systems. Provide support for RBAC-related inquiries, troubleshooting access issues, and performing role modifications as needed. Identify, develop, test and deploy updates to roles, entitlements and workgroups in accordance to Synchrony standards and procedures. Map entitlements and permissions to appropriate roles based on job functions and organizational requirements. Partner with role and workgroups owners, IAM security administration team and IAM identity technologies team to ensure accurate and complete role and workgroup configurations. Ensure all role based access control (RBAC) job aids and end user guides are accurate, maintained and effectively communicated regularly. Provide training and education to end users and stakeholders on RBAC principles, best practices, and procedures. Provide coverage to respond, triage and resolve incidents and requests through Synchronys ServiceNow platform within SLA based on priority. Develop and maintain RBAC metrics reporting to drive consistent visibility to role and workgroup compliance. Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process. Identify, propose and remediate process and technical gaps in Synchronys RBAC service. Minimum of 5 years of IT experience and at least 2 years of Identity Access Management Role Based Access Control (RBAC) experience. Minimum 2 years of role administration experience within SailPoint IdentityIQ systems. Must have working knowledge of Entitlements, IT Roles and Business Roles. Must have working experience managing ServiceNow requests and incidents, resolving tickets within SLA. Must have proven strong analytical and problem solving skills. Desired Characteristics: Working knowledge of Jira and SAFE agile framework. Strong oral and written communication skills. Strong interpersonal skills. Working knowledge of Microsoft Teams, SharePoint and Excel. Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST. Good understanding of AWS and O365 environments. Working knowledge of Oracle Database and SQL.,

About Us At Bank of America, you will be part of a company driven by a common purpose to improve financial lives through the power of connections. Emphasizing Responsible Growth, we prioritize delivering for our clients, teammates, communities, and shareholders every day. Being a great place to work globally is crucial to driving Responsible Growth. We are committed to fostering a diverse and inclusive workplace, valuing individuals with various backgrounds and experiences. Our investment in teammates and their families includes competitive benefits to support physical, emotional, and financial well-being. Bank of America promotes collaboration and offers flexibility to employees. Our approach to flexibility varies based on roles within the organization. Joining Bank of America means embarking on a rewarding career with opportunities for learning, growth, and impact, empowering you to make a difference. Global Business Services Global Business Services provides Technology and Operations support to Bank of America's Lines of Business and Staff Support Functions through a globally integrated delivery model and resilient operations. Known for flawless execution, sound risk management, operational excellence, and innovation, Global Business Services operates in India through BA Continuum India Private Limited (BACI), the operating company for India operations of Global Business Services. Process Overview The Global Technology Service Management team focuses on designing, implementing, and managing next-generation Service Management policies, processes, and solutions to ensure stable, resilient, and available technology services for customers and employees. Job Description As a ServiceNow Senior Technical Architect (STA) at Bank of America, you will lead significant workstreams to implement and maintain end-to-end automated solutions. Collaborating with the ServiceNow Global Development Team, you will play a key role in addressing complex challenges and feature design on the ServiceNow platform. Working closely with the Principal ServiceNow Solution Architect, you will contribute to solution fit, platform scalability, and implementation best practices. Your responsibilities will include defining and maintaining target architecture, enforcing engineering standards, guiding development teams, managing code quality control, and ensuring alignment with the target state architecture. Additionally, you will assist in triaging and resolving issues during all phases of development, as well as providing input on implementation design for complex features. Requirements - Education: B.E/BTech Comp Science, M.C.A - Experience Range: 12 years - 20 years - Certifications: ServiceNow Certified Implementation Specialist (ITSM, Security Incident Response, Vulnerability Response, Risk & Compliance) - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: ServiceNow cloud platforms, architecture, and various technical aspects related to ServiceNow implementation and management - Work Timings: 8.30 am - 5.30 pm and 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad If you are looking for an opportunity to work on innovative solutions and contribute to the growth of a global organization, Bank of America invites you to join our team as a ServiceNow Senior Technical Architect.,

Duties We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platform’s capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions. Key Responsibilities Strategic Planning & Roadmap Development: Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product. Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience. Identify opportunities for process automation and innovation using ServiceNow. Stakeholder Engagement Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities. Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication. Asset Management Solid understanding of IT Asset Management, with a strong focus on Hardware Asset Management (HAM). Familiarity with related modules: CMDB, ITAM, ITSM, Discovery, and Software Asset Management (SAM) Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively. Project & Program Leadership Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support. Develop detailed project plans, including timelines, budgets, and resource allocation. Team Leadership & Collaboration Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform. Foster a collaborative environment to drive innovation and successful project delivery. Performance Monitoring & Reporting Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives. Provide regular updates and insights to senior management and stakeholders. Change Management & Training Develop and execute change management plans to ensure smooth adoption of new features and processes. Conduct training sessions and create documentation to empower end-users and administrators. Qualifications Education & Experience: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. 10+ years of experience managing ServiceNow or similar enterprise platforms. Proven track record of implementing and managing ITSM or other ServiceNow modules. Required Skills Deep knowledge of ServiceNow modules, workflows, and integrations. Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus. Strong grasp of the end-to-end hardware asset lifecycle: procurement, receipt, deployment, maintenance, retirement, and disposal Knowledge of hardware compliance, vendor contracts, and regulatory requirements (e.g., data wiping standards, e-waste regulations) Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to prioritize tasks and manage multiple projects in a fast-paced environment. Skilled in translating stakeholder needs into clear requirements and user stories with acceptance criteria Certifications ServiceNow Certified System Administrator (CSA) required.

You will be responsible for overseeing and managing the end-to-end application delivery across various platforms such as Java J2EE, Microsoft, SAP, etc. You will need to ensure that all application managed services are compliant with organizational policies, data privacy regulations, and security standards. Additionally, you will be required to build and configure automation tools to optimize application monitoring, deployment, and support processes. You will also play a key role in solutioning application-related RFPs and Bids from an end-to-end perspective and creating enterprise architecture solutions. As a Subject Matter Expert (SME) for application development, solutioning, maintenance, and optimization, you will provide direction and guidance to development and support teams. Your expertise in DevOps practices and automation tools such as Jenkins and Ansible, along with experience in managing large-scale enterprise systems, will be crucial for this role. Your strong orientation in Enterprise Architecture, certifications in Java, Microsoft technologies, TOGAF, and experience with tools like ServiceNow, JIRA, or similar for monitoring, delivery, and service management will be highly desirable. Ideal candidates should have a Bachelor's degree in computer science, Information Technology, or a related field, along with 12+ years of experience in managing application services for enterprise systems. Proven experience with application lifecycle management, hands-on experience with incident, problem, release, and change management processes, as well as a strong understanding of SAP and other ERP platforms are preferred qualifications. Experience working in cloud-based environments such as AWS and Azure is a plus. In this role, you should have 15 years of Delivery & Implementation experience in all ITIL processes, knowledge and experience of IT enablement tools across a mix of OEMs, and a good understanding of AI/ML concepts and implementation from an automation perspective. You should also possess the capability of building metrics and dashboards for operational excellence and management reporting, designing ITIL process-based delivery, and the ability to build and manage teams from an Automation and ITIL governance perspective. Excellent customer engagement and communication skills, multi-vendor exposure, and excellent vendor management skills are essential for success in this role. Industry Certification in ITIL v4 Foundation is required, and further levels would help add more credibility. Experience of supporting Indian domestic customers is preferred.,

Job Description Job Title : Azure Databricks Administrator Job Summary We are seeking a skilled and proactive Azure Databricks Administrator to manage, monitor, and support our Databricks environment on Microsoft Azure. The ideal candidate will be responsible for system integrations, access control, user support, and CI/CD pipeline administration, ensuring a secure, efficient, and scalable data platform. Key Responsibilities System Integration & Monitoring : Build, monitor, and support integrations between Databricks and enterprise systems such as LogRhythm, ServiceNow, and AppDynamics. Ensure seamless data flow and alerting mechanisms across integrated platforms. Security & Access Management Administer user and group access to the Databricks environment. Implement and enforce security policies and role-based access controls (RBAC). User Support & Enablement Provide initial system support and act as a point of contact (POC) for Databricks users. Assist users with onboarding, workspace setup, and troubleshooting. Vendor Coordination Engage with Databricks vendor support for issue resolution and platform optimization. Platform Monitoring & Maintenance Monitor Databricks usage, performance, and cost. Ensure the platform is up-to-date with the latest patches and features. Database & CI/CD Administration Manage Databricks database configurations and performance tuning. Administer and maintain CI/CD pipelines for Databricks notebooks and jobs. Required Skills & Qualifications Proven experience administering Azure Databricks in a production environment. Strong understanding of Azure services, data engineering workflows, and DevOps practices. Experience with integration tools and platforms like LogRhythm, ServiceNow, and AppDynamics. Proficiency in CI/CD tools (e.g., Azure DevOps, GitHub Actions). Familiarity with Databricks REST APIs, Terraform, or ARM templates is a plus. Excellent problem-solving, communication, and documentation skills. Preferred Certifications Microsoft Certified : Azure Administrator Associate Databricks Certification Azure Data Engineer Associate (ref:hirist.tech)

Details Job Description Job Summary We are looking for a proactive and detail-oriented L2 Support Engineer 5+ years of experience to manage and support New Store openings and Point of Sale (POS) systems in a retail environment. The ideal candidate will have experience in L2 application support, troubleshooting hardware/software POS issues, and coordinating with cross-functional teams during new store setup and rollout. Key Responsibilities New Store Support: Coordinate with IT, operations, and vendors for end-to-end new store technology setup. Support installation and configuration of POS systems, peripherals, and back-office tools. Ensure readiness of store IT infrastructure (network, printers, scanners, etc.) before launch. Provide hypercare and post-go-live support during and after store opening. POS L2 Support Act as the escalation point for POS-related incidents from L1 support. Diagnose and resolve issues related to POS software, hardware, payments, pricing updates, and system connectivity. Monitor and support POS interfaces with ERP, inventory, and payment gateways. Deploy patches, updates, and configuration changes as needed. Log and track issues using ITSM tools like ServiceNow, Remedy, or Jira. Collaboration & Documentation Liaise with development, infrastructure, and third-party vendors to resolve complex issues. Maintain technical documentation, SOPs, and store support checklists. Train and support store staff and L1 teams on incident reporting and resolution protocols. Job Requirements Required Skills And Qualifications Bachelor"s degree in Information Technology, Computer Science, or a related field. 3-5+ years of experience in IT support, preferably in a retail/POS environment. Solid understanding of POS systems (Oracle Retail, NCR, Verifone, Toshiba, or similar). Experience with store opening IT processes, including network setup and endpoint configuration. Familiarity with ticketing tools (4Me, ServiceNow, Jira, BMC). Strong troubleshooting and problem-solving skills. Ability to work during off-hours for store go-lives or issue resolution. Excellent communication and coordination skills. Preferred Qualifications Exposure to retail ERP systems (SAP, Oracle RMS, Microsoft Dynamics, etc.). Understanding of PCI compliance and store security practices. Experience supporting mobile POS, self-checkout systems, or cloud-based POS.

You are a skilled SOC Analyst Level 2 who will be joining our Security Operations Center team in Pune. Your primary responsibility will be to protect our organization's digital assets by monitoring, analyzing, and responding to security incidents. Utilizing tools like Splunk, you will play a pivotal role in defending the organization's information assets by handling complex security incidents, performing detailed investigations, and mentoring L1 analysts. Your role involves using advanced security tools to detect, analyze, and respond to sophisticated cyber threats and contribute to improving SOC processes to stay ahead of evolving cybersecurity challenges. Your responsibilities will include investigating and resolving escalated security incidents, performing in-depth root cause analysis, conducting proactive threat hunting activities, utilizing advanced endpoint protection and threat analysis tools like Cisco AMP and CrowdStrike, monitoring and analyzing network traffic to detect anomalies and potential intrusions, performing detailed log analysis and event correlation using Splunk, recommending and configuring SIEM rules and alerts to enhance detection capabilities, monitoring and securing cloud services and applications using CASB solutions, collaborating with cross-functional teams to coordinate incident response efforts, documenting findings and actions, mentoring L1 analysts, and staying updated on emerging cybersecurity threats, trends, and technologies. You should bring proficiency with tools like Cisco AMP, Splunk, Duo, CASB, CrowdStrike, ExtraHop, ServiceNow, and JIRA, strong knowledge of network and endpoint security principles, and hands-on experience with incident response, threat hunting, and log analysis. In return, you will receive a competitive salary and benefits package, a culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications, the opportunity to work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for yourself, spouse, two children, and parents. The company fosters a diverse and inclusive environment, offering hybrid work options, flexible working hours, and accessible facilities to support employees with disabilities. If you have specific requirements, please inform us during the application process or at any time during your employment. Persistent Ltd. is committed to creating an inclusive environment where all employees can thrive, accelerate growth both professionally and personally, impact the world in powerful, positive ways, enjoy collaborative innovation, and unlock global opportunities to work and learn with the industry's best. Join us and unleash your full potential at Persistent, an Equal Opportunity Employer that prohibits discrimination and harassment of any kind.,