11301 Servicenow Jobs - Page 14

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What You Will Do Let’s do this. Let’s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have) What You Can Expect Of Us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do As a Sr. Associate IS Security Engineer at Amgen, you will play a critical role in ensuring the security and protection of the company's information systems and data. You will implement security measures, conduct security audits, analyze security incidents, and provide recommendations for improvements. Your strong knowledge of security protocols, network infrastructure, and vulnerability assessment will contribute to maintaining a secure IT environment. Roles & Responsibilities: Apply patches, perform OS upgrades, manage platform end-of-life. Perform annual audits and periodic compliance reviews. Support GxP validation and documentation processes. Monitor and respond to security incidents. Correlate alerts across platforms for threat detection. Improve procedures through post-incident analysis. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9years of Computer Science, IT or related field experience. Must-Have Skills: Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL),Snowflake, workflow orchestration, performance tuning on big data processiSolid understanding of security technologies and their core functionality Experience in analyzing cybersecurity threats with up-to-date knowledge of attack vectors and the cyber threat landscape. Ability to prioritize tasks effectively and solve problems efficiently in a diverse, global team environment. Good knowledge of Windows and/or Linux systems. Experience with security alert correlation across different platforms. Experience with ServiceNow, especially CMDB, Common Service Data Model (CSDM) and IT Service Management. SQL & Database Knowledge – Experience working with relational databases, querying data, and optimizing datasets. Preferred Qualifications: Familiarity with Cloud services like AWS (e.g., Redshift, S3, EC2, IAM ), Databricks (Deltalake, Unity catalog, token etc) Understanding of Agile methodologies (Scrum, SAFe) Knowledge of DevOps, CI/CD practices Familiarity with scientific or healthcare data domains Soft Skills: Excellent critical-thinking and problem-solving skills Strong communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager - Asset & Configuration Management What you will do Let’s do this. Let’s change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen’s Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity. Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow. Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value. Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes. Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules. Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed. Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development. Act as an escalation point for complex process and service issues, driving swift resolution and process optimization. Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health. Promote innovation by identifying and implementing best practices from industry networks and benchmarking. Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture. Facilitate communication across matrixed teams and varying levels of technical expertise. Represent the function in customer and audit meetings, ensuring service alignment with strategic goals What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes. The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence. Basic Qualifications & Skills: Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field ITIL Process Leadership & Governance: Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management. ServiceNow CMDB & Asset Management Expertise: Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence. Cross-Functional Collaboration: Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success. Analytics-Driven Performance Optimization: Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity. Team Leadership & Development: Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments. Preferred Qualifications & Skills: Audit & Compliance Readiness: Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements. Platform Innovation & Automation: Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs. Process Maturity Strategy: Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes. Executive Communication & Influence: Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights. Global Service Integration: Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions. Professional Certifications: ITIL v3/4 Foundation Certification ( mandatory ) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Leadership & People Development: Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent. Strategic Change & Transformation: Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives. Collaboration & Communication: Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities. Initiative & Execution: High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments. Teamwork & Global Engagement: Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams. Analytical Thinking: Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Bus Sys Analyst - Configuration Management What you will do Let’s do this. Let’s change the world. In this vital role you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards. A key focus will be on identifying process and data quality improvements, defining user stories, enhancing automation capabilities, and ensuring continuous alignment with compliance, audit, and operational excellence goals. Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform. Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data. Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem. Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards. Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers. Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards. Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement. Support training, communication, and onboarding related to CMDB and ITAM process adoption. Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies. Act as a subject matter expert and advocate for best practices in configuration and asset management processes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Specialist IS Business Systems Analyst to serve as the Product and Process Owner for Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform. This individual contributor role is responsible for the ongoing development, governance, and optimization of these ITIL-aligned processes and their supporting technologies. Basic Qualifications & Skills: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices. ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow. Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy. Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements. Preferred Qualifications & Skills: Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment. Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence. Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs. Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes. Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will serve as the Process Owner for Service Management Governance and Service Lifecycle Management. This senior-level individual contributor will be responsible for establishing, enhancing, and governing the frameworks that support ITSM process maturity, performance measurement, policy compliance, and service lifecycle optimization across the enterprise. This role plays a key part in aligning service management processes with business goals through data-driven insights, standardized governance models, and continuous improvement. The successful candidate will partner with platform owners, process leads, service owners, and audit/compliance partners to deliver robust, transparent, and efficient ITSM governance. Roles & Responsibilities: Define and maintain governance standards for ITSM processes and Service Lifecycle Management, ensuring alignment with industry standard methodologies (e.g., ITIL). Lead the design, implementation, and enhancement of governance and service management frameworks that drive operational excellence and service maturity. Maintain and refine service portfolios, service definitions, process controls, and policy consistency tracking across IT and business services. Collaborate with process owners and platform teams to integrate governance structures into the ServiceNow platform, supporting workflow automation and performance reporting. Drive continuous improvement through data analysis, reporting, and benchmarking across service delivery, compliance, and automation metrics. Develop templates, SOPs, dashboards, and education materials that promote standardization and policy consistency across the ITSM landscape. Facilitate partner workshops, audits, and multi-functional reviews to ensure process alignment and visibility. Serve as the subject matter expert for governance-related inquiries and partner with risk, compliance, and audit teams to meet regulatory obligations. Champion automation strategies to streamline service onboarding, approvals, and reporting. Provide governance recommendations during new process or tool implementation to ensure scalability and compliance. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field experience Preferred Qualifications: Functional Skills: Must-Have Skills: ITSM Governance & Lifecycle Knowledge: Deep understanding of ITIL-based service governance and lifecycle models, including service portfolios and operational controls. ServiceNow Governance & Reporting: Experience supporting or administering governance and performance frameworks within ServiceNow or similar platforms. Policy Design & Enforcement: Ability to establish governance policies, process guidelines, and control mechanisms that support enterprise compliance and audit readiness. Metrics & Data Analysis: Strong analytical skills for interpreting performance metrics, control failures, and audit findings to recommend improvements. Good-to-Have Skills: Service Portfolio Management: Familiarity with managing service taxonomies, lifecycle stages, and standardized service offerings across IT or shared services. Audit & Regulatory Awareness: Experience working with compliance frameworks (e.g., SOX, GxP, ISO 20000) and preparing for internal/external audits. Process Modeling & Improvement: Exposure to business process mapping tools, continuous improvement methodologies, and risk management practices. Automation Enablement: Understanding of workflow and policy automation to reduce manual intervention and improve governance consistency. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ITIL Intermediate or Managing Professional Certification (preferred) ServiceNow Certified System Administrator or Implementation Specialist (preferred) Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a strong focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, multi-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, manages priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and partner expectations, while ensuring high-quality outcomes. Time & Task Management: Manages multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives. The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disruption. This position requires strong analytical skills, a deep understanding of ITSM standard methodologies, and the ability to work effectively within a highly matrixed organization. Roles & Responsibilities: Act as Product Owner for the Incident and Problem Management processes within the ServiceNow platform. Design, document, and refine process workflows to align with ITIL standard methodologies and evolving business needs. Gather and prioritize requirements from partners to implement process and platform enhancements. Collaborate with IS teams, service owners, and platform administrators to drive improvements in service restoration and root cause analysis. Ensure high quality and timely resolution of incidents and problems through continuous process optimization. Monitor and report key performance indicators (KPIs), SLAs, and trends related to incident and problem management. Participate in governance reviews, audits, and compliance-related activities to ensure alignment with organizational policies. Develop and maintain knowledge articles, training materials, and process documentation. Act as a domain expert and support change management activities related to process or tool changes. Facilitate communication and alignment across global teams to ensure standardization and standard methodology adoption. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field Preferred Qualifications: Functional Skills: Must-Have Skills: Incident & Problem Management Expertise: In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments. ServiceNow Platform Knowledge: Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform. Process Optimization: Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues. Partner Engagement: Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams. Good-to-Have Skills: Root Cause Analysis & Trend Monitoring: Experience with root cause analysis methodologies and the ability to identify service trends for proactive resolution. Compliance & Governance Awareness: Familiarity with compliance requirements in regulated industries such as biotechnology or pharmaceuticals. ITSM Process Integration: Knowledge of how Incident and Problem Management integrate with other processes such as Change, Release, and Knowledge Management. Analytics & Reporting: Experience using visualization and reporting tools (e.g., Tableau, Spotfire, ServiceNow Performance Analytics) to drive process insight and optimization. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (ITSM) (preferred) Certified Problem or Incident Management Professional (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues. Initiative & Accountability: Highly self-motivated and proactive, with a strong sense of ownership and follow-through on tasks and process improvements. Collaboration & Teamwork: Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes. Time & Task Management: Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot). This senior-level individual contributor will be responsible for the design, delivery, and optimization of thoughtful self-service solutions that improve the user experience, reduce manual support, and streamline service delivery. This role works closely with Global Service Desk leadership, regional support teams, and the ServiceNow platform team to identify automation opportunities, build scalable conversational workflows, and continuously enhance the self-service capabilities of Amgen’s virtual agent. The individual will also act as a regional point of escalation for chatbot-related inquiries and automation improvement initiatives. This is a high-visibility role with broad impact across Amgen’s IT support ecosystem. Roles & Responsibilities: Act as Product Owner for Amgen’s Virtual Agent and self-service automation platform, driving development and delivery of chatbot workflows and experiences. Define the roadmap and backlog for Virtual Agent enhancements, integrating AI/ML capabilities, knowledge articles, request fulfillment, and live agent handoffs. Collaborate with Global Service Desk leadership to identify top call drivers and automation opportunities. Partner with ServiceNow developers and UX designers to create conversational flows that align with support goals and user expectations. Ensure automation use cases align with ITSM processes and integrate seamlessly with the broader service catalog and request workflows. Monitor chatbot performance and user feedback; analyze intent usage, resolution rates, deflection, and satisfaction metrics to drive continuous improvement. Maintain and document conversation models, test cases, release plans, and communication strategies to support consistent delivery and governance. Support training and onboarding of chatbot partners across regional teams, including guidance on conversation design and intent maintenance. Serve as a customer concern point of contact for regional support teams regarding chatbot issues and enhancement requests. Ensure solutions align with accessibility, compliance, and security standards while optimizing service delivery outcomes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience Preferred Qualifications: Functional Skills: Must-Have Skills: Conversational Automation: Solid experience designing, managing, and improving chatbot or virtual agent solutions in an enterprise setting. ServiceNow Virtual Agent & ITSM Experience: Hands-on experience with ServiceNow Virtual Agent or similar products, including integration with request management, knowledge base, and live agent handoff. Data-Driven Optimization: Proven ability to analyze automation performance metrics, interpret feedback, and prioritize enhancements based on business impact. Product Ownership & Agile Delivery: Experience managing product backlogs, defining user stories, collaborating with developers, and delivering in Agile or Scaled Agile environments. Good-to-Have Skills: Natural Language Understanding (NLU): Familiarity with NLU configuration, intent training, and conversational design principles. User Experience Awareness: Understanding of conversational UX design standard methodologies, accessibility requirements, and user-centric development. Regional Support Alignment: Experience working with global support organizations and serving as a point of contact for cross-regional coordination. Service Delivery Attitude: Solid understanding of IT support operations and the role automation plays in driving efficiency and service consistency. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Certified Implementation Specialist - Virtual Agent (preferred) SAFe Product Owner/Product Manager (preferred) Conversational Design or NLU/AI training certifications (nice to have) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues. Initiative & Accountability: Highly self-motivated and proactive, with a solid sense of ownership and follow-through on tasks and process improvements. Collaboration & Teamwork: Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes. Time & Task Management: Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing self-service automation solutions. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems , online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist Software Engineer What you will do Let’s do this. Let’s change the world. Roles & Responsibilities: Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards. Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations. Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization. Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems. Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency. Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases. Maintain governance documentation, system design records, platform policies, and reusability standards. Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality. Provide oversight and guidance to ensure compliance with change management, audit, and security requirements. Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement. Must-Have Skills: ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration. Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability. Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow. Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards. DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems. System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification. Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items. Professional Certifications: ServiceNow Certified System Administrator (required) ServiceNow Certified Implementation Specialist/Developer (preferred) ITIL v3/4 Foundation Certification (preferred) Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers driven and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Unified Communications Collaboration Specialist What you will do Let’s do this. Let’s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms. The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams . You’ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place. Roles & Responsibilities: Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms. Administer and optimize content lifecycle management with tools like AvePoint and OPUS. Support governance, compliance, and data protection standards across collaboration tools. Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint. Develop and maintain training resources, user guides, and provide end-user support. Collaborate with business stakeholders to analyze requirements and deliver tailored solutions. Act as the technical point of contact for unified communications and collaboration-related initiatives. Monitor system performance, troubleshoot issues, and ensure service availability. Stay ahead of with new technologies and industry trends related to enterprise collaboration. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 8 to 13 years Unified Communications and Collaboration environments Preferred Qualifications: Functional Skills: Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams Hands-on experience with AvePoint and OPUS tools for content and records management. Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms. Solid grasp of data governance, security policies, and compliance frameworks. Proven ability to manage projects, priorities, and stakeholders across business units. Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc.) including risk mitigation strategies. Have solid business insight – ability to handle multiple priorities and to build a strong network and relationships. Experience with Power Platform (Power Automate, Power Apps) for workflow automation. Strong vendor management skills from RFP ideation to implementation management. Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira. Strong understanding of hybrid collaboration environments and change management. Excellent analytical, problem-solving and presentation skills. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What you will do Let’s do this. Let’s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic , we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery E cosystem solution is an innovative video management , data analytics an d livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As we expand our Touch Surgery E cosystem solution , this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team , your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live . Y o u'll b e a part of a Global team, and a key partner to sales, pr oduct a nd engineering teams . In order to b e the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. A Day in the Life Assist in the deployment and maintenance of our surgical video ecosystem Maintain a deep understanding of surgical video management systems. Act as a primary point of contact and issue triage/resolution for our live customers Assist in the design and refinement of our technical support structures in line with our overall global support strategy Timely issue resolution and troubleshooting , both remotely and through some localized field support Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades . Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer . Must Have s 5 + years of relevant experience as a technician, field service or customer support role Experience troubleshooting software issues and communicating effectively with customers Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers. Experience leveraging device logs or other debugging methods to remotely diagnose issues Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements. Excellent verbal and written communication skills Nice to Haves Preferable knowledge of video , streaming and imaging technologies Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax Education- Any full time graduate About Medtronic Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary. . Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Profile: Regional Manager (US Region) Experience Required: Minimum 6+ Years Location: Kalyani Nagar, Pune Job Type: Contract to Hire Work Mode: Hybrid Shift: US Shift (6 PM-3 AM) Notice Period: Immediate to 60 Days Key Responsibilities: Develop and execute regional strategies for IT services and reselling in the US, ensuring alignment with company objectives. Identify new business opportunities while managing and expanding existing customer relationships within the US region. Collaborate with C-level executives to understand their business needs, propose customized IT solutions, and foster long-term partnerships. Develop and deliver compelling, solution-based proposals, presentations, and contracts to win new business. Drive revenue growth by optimizing sales cycles, identifying upsell/cross-sell opportunities, and negotiating large-scale deals. Coordinate regional sales and operations teams to ensure smooth execution of projects and services. Monitor market trends, competitor activities, and customer feedback to continually enhance service offerings. Work closely with internal teams (sales, marketing, technical support) to ensure seamless service delivery and project success. Report on sales performance, market insights, and team performance to senior leadership. Required Qualifications: Bachelor's degree in Business, Information Technology, or a related field (Master’s preferred). Proven experience (5+ years) in managing IT services and reselling operations, particularly in the US market. Strong solution-based sales approach with a proven ability to work effectively with C-level executives. In-depth knowledge of IT services, including Devops and Agile practices would be preferred. Exceptional communication and presentation skills, with the ability to influence and build relationships with senior decision-makers. Strong negotiation, problem-solving, and decision-making abilities. Proven experience in managing, mentoring, and developing high-performance teams. Ability to thrive in a fast-paced, dynamic environment with competing priorities. Preferred Skills: Familiarity with market trends and customer needs specific to the US region. Experience managing large-scale IT projects and solution implementations. A strong network within the IT services industry, especially with C-level decision-makers in the US. Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹1,200,000.00 - ₹3,000,000.00 per year Schedule: Evening shift Monday to Friday Application Question(s): What is your overall experience? Are you comfortable with 6 months of contract position and work from customer office in Kalyani Nagar, Pune? Are you comfortable with US shift Timing (6 PM-3 AM IST) & Hybrid Work Mode? How many years of experience you have in US Sales? Do you have experience in OEM partnership for Atlassian/ Cloud/ DevOps/ Salesforce/ Servicenow offerings? How many years of work experience you have in US region (Lead Generation to Closure)? Do you have experience in end to end sales (selling US staff Augmentation services particularly for cloud/ DevOps)? Do you have experience working with C-level executives/ decision-makers in U.S.? How soon can you join upon getting selected? What is your Current & Expected CTC? Language: English (Preferred) Work Location: In person

Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? Skills & Experience: Supervise specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with mangers and HRBPs to clarify information, obtain approvals or request corrections. Lead team that will manage new records, update, and maintain employee profiles and data in the respective HR systems of record. Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix. Efficiently process purchase requisitions in compliance with procurement policies and guidelines by reviewing and validating requisition details, ensuring accuracy and completeness. Generate purchase orders based on approved requisitions, considering specified requirements and supplier agreements. Ensure purchase orders based on approved requisitions are correctly submitted to the right supplier. Contribute to the development, utilization and evaluation of internal processes to ensure efficient HR operations and customer service satisfaction. Identifies opportunities for process improvement as it applies to HR practices and implements changes as appropriate. Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries What we look for: 5 - 8 years of experience in a human resources role, preferably within an HR shared services environment. Should have worked on Workday Software (hands on exp of minimum 3 to 5years) Ability to work collaboratively in a team-oriented environment. Flexible in shifts to support US Shifts What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? Skills & Experience: Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with mangers and HRBPs to clarify information, obtain approvals or request corrections. Create new records, update, and maintain employee profiles and data in the respective HR systems of record. Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix. Efficiently process purchase requisitions in compliance with procurement policies and guidelines by reviewing and validating requisition details, ensuring accuracy and completeness. Generate purchase orders based on approved requisitions, considering specified requirements and supplier agreements. Ensure purchase orders based on approved requisitions are correctly submitted to the right supplier. Contribute to the development, utilization and evaluation of internal processes to ensure efficient HR operations and customer service satisfaction. Identifies opportunities for process improvement as it applies to HR practices and implements changes as appropriate. Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries What we look for: 2 - 5 years of experience in a human resources role, preferably within an HR shared services environment. Should have worked on Workday Software (hands on exp of minimum 2 to 3 years) Ability to work collaboratively in a team-oriented environment. Flexible in shifts to support EMEA. What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Manager - Record to Report (RTR) Domain Role Summary: We are seeking a highly motivated, experienced and accountable RTR Manager to own and drive the delivery of RTR operations. The ideal candidate will be a strong RTR domain expert and have team management skills and leadership behaviour. Ideal candidate will have proficiency in using and leveraging RTR tools and technologies such as Blackline, Workiva, Anaplan, Adaptive Insights, ServiceNow (SNOW), and Robotic Process Automation (RPA) to optimize R2R processes. Exposure to multiple ERP environments like SAP, Workday, Oracle will be a distinct advantage. Key Responsibilities: Assume full ownership and accountability for the delivery of RTR services, ensuring excellence in financial reporting and compliance with all regulations. Lead the RTR team in managing general ledger, month-end close, Reconciliations, journal entry processing, financial reporting and analysis with a commitment to accuracy and timeliness. Maintain a clear understanding of service management reporting metrics and use operational and process insights to drive performance and customer satisfaction Leverage cutting-edge RTR tools and technologies such as Blackline, SNOW and RPA to streamline workflows and improve efficiency. Act as a people leader, fostering a positive team environment that encourages growth, collaboration and high performance. Ensure adherence to US GAAP, IFRS and other applicable accounting standards. Ensure 100% adherence to internal controls and defined accounting policies. Coordinate with internal and external auditors, providing necessary information and support during audits. Drive continuous improvement initiatives, adopting best practices and new technologies within the RTR function. Analyse financial data to support strategic decision-making and report key findings to senior management. Qualifications & Experience: 10+ years of relevant experience with Bachelor/Master’s degree in accounting Or CA, CPA, ACCA, or equivalent qualifications with 7 to 10 years of experience will be highly preferred. Demonstrated thought leadership and experience in Record to Report operations with a strong record of driving delivery excellence. Working knowledge of Workday system and prior experience of going through Workday implementation will be added advantage Strong leadership skills with the ability to inspire, mentor, and develop a high-performing team. Excellent communication, analytical, and problem-solving abilities. Strategic thinking with a focus on operational excellence and process improvement. Soft Skills Thought leadership and accountability in service delivery Strategic thinking and process improvement Strong people management and development orientation Effective communication and relationship building skills Financial and business acumen Proven track of working with leaders from across geographies and managing the deliverables under a fast-changing expectations with accurate quality in a metrics environment. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ServiceNow ITSM Developer Experience: Minimum 5+ Years Location: Noida, Pune, Hyderabad, Bangalore Job Type: Full-Time Work Mode: Hybrid Job Summary: We are seeking a highly skilled ServiceNow ITSM Developer with a minimum of 5 years of hands-on experience in ServiceNow development, scripting, and integrations. The ideal candidate will have a deep understanding of IT Service Management (ITSM) modules and strong expertise in JavaScript, Glide scripting, REST/SOAP integrations , and custom application development within the ServiceNow platform. Key Responsibilities: Design, develop, configure, and customize ServiceNow applications and services, particularly within the ITSM module (Incident, Problem, Change, Request, CMDB, Knowledge). Develop and maintain client scripts, business rules, UI policies, UI actions, script includes , and flow designer workflows. Build and manage REST/SOAP integrations with external systems. Develop and maintain custom applications and modules using scoped applications. Collaborate with stakeholders to gather and refine requirements. Implement and maintain ServiceNow best practices , standards, and frameworks (including update sets and SDLC). Perform code reviews and unit testing for deliverables. Troubleshoot and resolve issues, defects, and performance bottlenecks. Assist in platform upgrades, patches, and performance optimization . Maintain documentation related to configurations, customizations, and integrations. Required Skills & Qualifications: Minimum 5+ years of ServiceNow development experience. Strong hands-on knowledge of ITSM modules (Incident, Change, Problem, Request, etc.). Proficient in JavaScript, Glide Script, Glide Ajax, and server/client-side scripting . Solid experience with REST and SOAP-based integrations . Experience in developing custom scoped applications and Service Portal widgets . Familiarity with MID Server configurations and integration hub . Knowledge of ServiceNow platform security (ACLs, roles, data security) . Experience working in an Agile/Scrum development environment. Good understanding of CMDB and discovery concepts . Strong analytical and problem-solving skills. Preferred Certifications (Good to Have): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer ITIL v4 Foundation Soft Skills: Excellent communication and interpersonal skills. Self-motivated and capable of working independently. Ability to multitask and manage time effectively. Job Types: Part-time, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer Pay: Up to ₹3,500,000.00 per year Benefits: Internet reimbursement Schedule: Evening shift Morning shift Night shift Rotational shift UK shift US shift Weekend availability Weekend only Supplemental Pay: Commission pay Joining bonus Overtime pay Work Location: In person

Roles & Responsibilities as a Scrum Master Leading a Scrum team consisting of 20plus members which adapts SAFe. Introduce Safe 5 Framework and facilitate Program Increment planning and execution using Miro, JIRA. Coordinate with Product Owners and identify the OKR (Objective Key Results) for each project and link with right features, epics and track the progress of OKRs in Airfocus. Implementing Agile methodologies and Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Demo and Sprint Retrospective) to facilitate the on time delivery of Product. Capture requirement from Product Owner to handle product backlog and new request using JIRA. Identify the impediments, dependencies, risks and discussed the same in SOS(Scrum of Scrum) in identifying a path to deliver on their sprint commitments. Generate Sprint reports from Airfocus and present with Leadership team. Managing product releases in JIRA and follow the IT Release Management process to ensure Product is deployed in SIT, PPT, Prod environments on time. Ensure Product testing is completed successfully and Signoff is obtained to move to higher environment. Worked with other Scrum Masters to increase the effectiveness of the application of Scrum in organization. Simplified the effort consumed for Sprint report. Guided Agile Principles and facilitation skills to ensure teams is working in an Agile mindset and utilizing Scrum practices. Roles & Responsibilities as a Project Manager Managing resources: Ensure the project has the resources it needs, and monitor resource usage. Planning: Define the project's goals and scope, and plan and document tasks. Managing risks: Identify potential risks and develop contingency plans. Managing Project Go Live Readiness: Coordinate with BQM (Business Quality Management), ITQM (IT Quality Management), ATS (Acceptance To Service Management) to fulfill the prerequisite for Go Live. Certification /Experience required in: Safe5 Scrum Master Knowledge in Tools: JIRA, ServiceNow, Airfocus

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Position Summary Technical Quality Engineer, who owns, enjoys & contributes towards quality of the whole product, covering functional, automation, performance, scalability, usability testing & beyond with 4-8 years of experience. Key Responsibilities Understands the feature requirements and tests the features for quality, scalability, usability, performance, etc by working closely with the PMs, Devs, CS teams etc. Automate repeated steps related to testing, setting up environment, configuration, etc. Follows all Quality Hygiene processes (updates Test case, Bug & Test script attributes such as priority, components, tags, Escape analysis, etc). Involve & participate actively in CFD analysis, drive RCA for the CFDs, learn from the gaps, and focus on continuous improvement. Applies the "Test Pyramid" model and ensures quality is built-in across the Product life cycle. Leverages Alpha & Beta testing for eligible features, ensures customer needs are met across different Personas. About You Strong expertise in understanding features, product architecture, and come up with 100% test coverage for the features developed. Optimises test cases without compromising on quality. Able to deploy applications on Docker, Kubernetes & debug technical issues. Working knowledge of at least one Cloud Platforms (Google Cloud, Amazon AWS, Azure, etc). Good programming knowledge in Java & Javascript Experience with the latest tools and industry best practices - Front-end web application test automation (e.g. Selenium Web Driver, Cypress) and REST API testing frameworks (e.g. rest-assured) Automation experience in UI and APIs. Should be well versed with DevOps domain like Continuous Integration, Continuous Delivery, etc. Should be passionate about exploratory testing, in-sprint automation using various open-source, performance testing, etc. Enjoys a fast-paced start-up culture and is open/flexible to adapt to the dynamic needs of the business. Continuous learner loves technical challenges and likes to involve in finding the solution. Understands and appreciates the needs of high growth startup organisation and puts customer and company ahead of everything. Location This role will be out of our Bengaluru, Karnataka, India office. What You Will Have At Harness Experience building a transformative product End-to-end ownership of your projects Competitive salary Comprehensive healthcare benefit Flexible work schedule Quarterly Harness TGIF-Off / 4 days Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Harness In The News Harness Grabs a $150m Line of Credit Welcome Split! SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area Forbes - 2024 America's Best Startup Employers SF Business Times - 2024 Fastest Growing Private Companies Awards Fast Co - 2024 100 Best Workplaces for Innovators All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace. Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Key Responsibilities Design and develop comprehensive automated tests spanning UI, API, and backend services Collaborate with product managers to analyze requirements and architect test strategies that ensure product reliability Build and enhance CI/CD pipelines with quality gates that support continuous integration and deployment Contribute to root cause analysis of production incidents alongside Customer Success teams and implement preventative measures Establish actionable quality metrics and dashboards to provide stakeholders with transparent insights into product health Research and implement cutting-edge tools and methodologies to optimize automation development and execution Qualifications 3+ years of experience in software development or test automation engineering Strong programming skills in Java, Python, or JavaScript with a focus on creating maintainable, efficient code Hands-on experience with modern test frameworks such as Selenium, Cypress, Playwright, TestNG, or RestAssured Practical knowledge of CI/CD tools including Jenkins, GitHub Actions, or GitLab CI Exposure to one or more of cloud platforms (GCP/AWS/Azure) Experience with REST, gRPC, or GraphQL APIs and microservice architectures Excellent problem-solving abilities with a systematic approach to debugging complex issues Familiarity with agile development practices and sprint planning Preferred Qualifications Experience with Harness CI/CD platform Knowledge of chaos engineering principles Exposure to test data generation/management solutions Background in distributed systems testing Contributions to open-source testing frameworks Experience with infrastructure-as-code tools like Terraform About You A naturally curious engineer who thrives on finding edge cases and uncovering potential issues A self-motivated learner who stays current with industry trends and best practices A collaborative team player who shares knowledge and elevates those around you A quality advocate who believes in the importance of robust testing through automation A clear communicator who can translate technical concepts across different audiences A problem solver with a growth mindset who views challenges as opportunities A systems thinker who understands how individual components interact in complex environments Location This role will be out of our Bengaluru, Karnataka, India office. What You Will Have At Harness Experience building a transformative product End-to-end ownership of your projects Competitive salary Comprehensive healthcare benefit Flexible work schedule Quarterly Harness TGIF-Off / 4 days Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Harness In The News Harness Grabs a $150m Line of Credit Welcome Split! SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay Area Forbes - 2024 America's Best Startup Employers SF Business Times - 2024 Fastest Growing Private Companies Awards Fast Co - 2024 100 Best Workplaces for Innovators All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem solution is an innovative video management, data analytics and livestream platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. As we expand our Touch Surgery Ecosystem solution, this is an exciting opportunity to join the company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. As part of a Customer Success team, your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. A Day in the Life Assist in the deployment and maintenance of our surgical video ecosystem Maintain a deep understanding of surgical video management systems. Act as a primary point of contact and issue triage/resolution for our live customers Assist in the design and refinement of our technical support structures in line with our overall global support strategy Timely issue resolution and troubleshooting, both remotely and through some localized field support Support of the implementation team, including onsite pre-installation surveys, installation, maintenance and upgrades. Interface and build relationships with sales and implementation personnel to provide a unified voice to the customer. Must Haves 5+ years of relevant experience as a technician, field service or customer support role Experience troubleshooting software issues and communicating effectively with customers Experience with network infrastructure and technologies, including IP address assignment and firewall configuration management Proven ability to configure and troubleshoot devices to connect to customer NTP, DNS, and proxy servers. Experience leveraging device logs or other debugging methods to remotely diagnose issues Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements. Excellent verbal and written communication skills Nice to Haves Preferable knowledge of video, streaming and imaging technologies Experience with Cloud based solutions, preferably AWS, with knowledge of basic system architecture, services, and tools available Strong computer skills and experience with ERP, Jira, ServiceNow or ServiceMax Education- Any full time graduate About Medtronic Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

Dear Candidate, We are having a job opening for DBA Administration - German MNC Company Kindly share your Updated Resume and all details below Position – DBA Administration Experience - 3 to 5 Years Work Location - Pune Work Mode: Hybrid Payroll: German MNC Company Contact For More Details Mob : 9172426335 Database Support Engineer, Junior Database Administrator, Database Operations Support, Either two of Oracle DBA (L1), PostgreSQL DBA (L1), MS SQL Server DBA (L1) Responsibilities : • Monitor database services and middleware infrastructure health using Icinga and other monitoring tools. • Identify alerts related to database or middleware infrastructure availability, performance, space, CPU/memory, and escalate appropriately. • Follow set guidelines to address, Highlight, and notify next level support for monitoring alerts reported. • Work on incident, service request, and change tickets through the SC3 (Service Catalog 3) platform. • Perform routine user management tasks (create/drop users, assign roles) as per SOPs. • Assist with simple database maintenance activities (monitoring job status, cleanup of history logs). • Perform initial analysis and resolution of incidents, escalating to L2/L3 as required. • Carry out routine tasks like user management, backups, DB health checks, space monitoring, and alert handling. • Escalate unresolved or critical issues to L2/L3 teams following defined escalation matrix. • Work closely with L2/L3 DBAs, application teams, and infrastructure teams for troubleshooting and change implementations. Participate in post-incident reviews and RCA coordination when applicable. • Collaborate with internal teams and third-party vendors for quick issue resolution. • Maintain proper documentation for incidents and procedures. • Ensure SLA adherence and proactive communication on ticket status. • Support weekly / monthly maintenance windows and planned activities and patching • Participate in 24x7 rotational shifts including nights and weekends to provide continuous support. Skillsets & Experience: • At least 1-4 years of experience in IT Industry with L1 DBA work experience • Working knowledge of Linux/Unix commands (mandatory). • Experience with ITSM ticketing tools (ServiceNow, SC3, or equivalent). • Basic SQL query skills for data validation and troubleshooting. • Good communication skills (verbal and written). • Must have good analytical and troubleshooting skills. • Ability and willingness to work effectively in a fast-paced, 24x7 operational environment. (Including Night and Weekend Shifts) • Team player with collaborative attitude. • Basic understanding of ITIL processes (incident, problem, change management). • Adherence to operational procedures, documentation standards, and SLA compliance.d written communication skills

As a ServiceNow Developer specializing in Governance, Risk, and Compliance (GRC), you will be responsible for utilizing your 5+ years of experience in ServiceNow to design, develop, and deploy solutions on the ServiceNow platform. Your role will involve working with GRC and IRM in an enterprise production environment, implementing configurations and customizations for all components of the ServiceNow GRC product and Audit Management. You should possess a strong knowledge of ServiceNow Fundamental in ITSM modules such as Incident, Problem, Change, CMDB, Asset, and Service Catalog. Additionally, you will be required to assess vendor security within Compliance and Risk applications, and leverage ServiceNow GRC tools to track, monitor, report, and remediate findings. Proficiency in Java Script and ServiceNow Java script APIs is essential for this role, along with experience working with Agile teams, methodologies, and tools in a virtual environment. Holding an ITIL Foundation certification is also a key requirement. Your responsibilities will include advising and guiding customers on maximizing the product's potential, creating custom business rules, client scripts, UI policies, ACLs, and troubleshooting basic configuration script issues. The ability to manage multiple complex tasks simultaneously, work independently, and collaborate effectively with customers and delivery teams is crucial. Strong communication, presentation, and writing skills are necessary for this role, along with punctual and attentive attendance at all project meetings, including requirements review, validation sessions, and SCRUM ceremonies. If you are passionate about ServiceNow and possess the necessary skills and experience, we encourage you to share your resume with us at namrata.gawade@ltimindtree.com.,