11420 Servicenow Jobs - Page 13

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description Business Systems Analyst (Band 4.2) Corporate Real Estate, Enterprise Physical Security and Crisis Management Are you ready to shine? At Sun Life, we empower you to be your most brilliant self. Who we are? Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike. To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including: Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance. Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products Advice. Financial planning and retirement planning services Asset management. Pooled funds, institutional portfolios, and pension funds With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally. Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe. At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. For a journey this exciting and complex, we’re looking for a personable Business Systems Analyst to join our team. Someone who can combine business analysis skills, a strong technical acumen and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations. We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change. You will join an existing practice group consisting of high-caliber Business System Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value. Do you have a resilient character with a bias for action? Are you open to listening and engaging in learning all the time? If so, you may be the right person for the job. Please read on for more… Sun Life Global Solutions (SLGS) Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission. Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines. The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management. We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy. Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience. We strive to Shine Together, Make Life Brighter & Shape the Future! Job Description The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations; they rely on experience and judgment to plan and accomplish goals, and to perform a variety of tasks. We are looking for an outcome-focused, results-driven, Business Systems Analyst that can capture business needs, analyze the requirements and construct estimates for the development team . The right candidate enjoys taking ownership of opportunities, can pivot quickly in times of change and has a proven ability to learn new business models and application systems. If you always strive for high-quality results with your deliverables and are focused on pushing the envelope of possibility, then please read on. What will you do? Elicits defines and develops BSA deliverables for small, non-complex initiatives. This involves coordinating and facilitating business requirements gathering sessions. Within area of expertise, provides technical guidance concerning business implications resulting from change. Gathers and analyzes information and suggests options to address and resolve business issues. Identifies and mitigates risks as part of elicitation to enable creation of application risk assessment and risk-based testing. Creates and manages application risk assessment, and resolves issues related to requirements. Provides input to user documentation, training and rollout of applications. Assists in training users on new or enhanced applications. Partners with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and documents business processes. Reviews high level design, test strategy and test plan and ensures they align with overall requirements. As needed, prepares test strategy, test plans and implementation plans. Work with stakeholders to define user requirements, translate them into functional and system requirement documents. Collaborate with business partners, external vendors, coworkers, leadership teams, to implement improvements. Triage business requests and gather estimates for new work. Facilitate weekly huddle’s to track and prioritize existing and anticipated work. Identify gaps, document and present proposals on, and get agreement on how to effectively manage interdependence. Elicit information by applying approaches or styles applicable to the situation. Use questioning techniques and objective listening to clarify expectations and assumptions, make recommendations for alternatives to overcome challenges. Your scope of work / key responsibilities (Mandatory): Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capability Adept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document. Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentation Experience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documents Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result. Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification. Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions. Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner. Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events. Utilizes team collaboration to create innovative solutions efficiently. Proficient with MS Office suite of products including MS Visio and MS Project. Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applications Ability to write and understand SQL queries Previous experience in a production support environment What you need to succeed: Experience in or excited to learn Agile way of working BE/BTECH/BS/BA degree or equivalent experience 3 to 5 years of progressive experience as a Business Analyst/Business Systems Analyst Knowledge of financial services industry Knowledge of relevant business, processes, systems and capabilities Good understanding of privacy, compliance, control and security requirements Skilled in test execution and understanding the outcomes Strong analytical skills Comfortable with data requirements and related data activities Sound problem-solving skills Strong interpersonal / relationship building skills with technical and business personnel Passionate about the client, technology and excited about the impact of emerging / disruptive technologies Proficient with MS Office suite of products including MS Visio and MS Project Knowledge of systems integration management methodologies, processes and techniques. Must have: Willingness to show up each day as your authentic self, so that the energy you spend is on doing great work Be willing to communicate with honestly and transparency Possess an entrepreneurial spirit and be willing to try new things, fail (safely) and innovate Be delivery obsessed and willing to move mountains for your clients I want to listen and collaborate with curiosity and respect Preferred Skills/Nice to have: Experience with Third Party vendors and COTS implementation projects Familiarity with Corporate Real Estate tools and technologies: Archibus, Manhattan, FM Systems, CRE DataMart, EMS, SharePoint Familiarity with Enterprise Physical Security tools and technologies: CCURE, NVRs, IntelAssure, DSC Neo, SharePoint Familiarity with other related tools and technologies that are frequently used: Ariba, ServiceNow, APM, Workday. CCBA or CBAP designation or working towards designation Primary Location: Gurugram, India Schedule: Primary: 01:30-10:00 PM IST, secondary: 12:00-08:30 PM IST Job Category: Business Analysis - Systems Posting End Date: 30/08/2025

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary : We're seeking an experienced Software Engineer to join our team, specializing in troubleshooting customer issues, handling escalated support cases, and possessing expertise in Java, Microservices, Linux, Oracle, cybersecurity, networking, Kafka, and L3 support. Key Responsibilities: Troubleshoot and resolve complex customer issues related to our software applications Handle escalated support cases from L2 teams, providing advanced troubleshooting and resolution Collaborate with development teams to identify and address the root causes of issues Design, develop, and implement solutions to improve application performance, security, networking, and data streaming aspects Conduct thorough root cause analysis and implement corrective actions Develop and maintain technical documentation and knowledge base articles Stay up-to-date with industry trends and emerging technologies in cybersecurity, networking, software development, data streaming (Kafka), and L3 support Participate in code reviews and ensure adherence to security, networking, data streaming, and L3 support best practices Collaborate with cybersecurity, network operations, data engineering, and L3 support teams to integrate security solutions, network architecture, Kafka data pipelines, and L3 support processes Develop and maintain automation scripts for troubleshooting, maintenance, network configuration, Kafka cluster management, and L3 support tasks Requirements: _ Bachelor’s degree in computer science or related field At least 2+ years of experience in software development, troubleshooting, networking, data streaming (Kafka), and L3 support Strong expertise in: Java and SpringBoot Linux operating systems Oracle database management Cybersecurity principles and practices Networking fundamentals (TCP/IP, DNS, HTTP, routers, switches, firewalls) Network protocols and architectures (LAN, WAN, VPN, cloud networking) L3 support principles and practices (troubleshooting, debugging, root cause analysis) Excellent problem-solving, debugging, and analytical skills Effective communication and collaboration skills Strong understanding of software development life cycles, Agile methodologies, network design principles, data streaming architectures, and L3 support processes Good to Have: Kafka data streaming (producers, consumers, topics, partitions, brokers) Experience with automation tools and scripting languages (e.g., Python, Bash) Certifications in cybersecurity (e.g., CompTIA Security+, CISSP), networking (e.g., CCNA, CCNP), software development (e.g., Oracle Certified Java Programmer), data streaming (e.g., Confluent Certified Kafka Developer), or L3 support (e.g., HDI Certified Advanced Support Technician) Experience with cloud platforms (e.g., AWS, Azure), network virtualization (e.g., VMware NSX), software-defined networking (SDN), data streaming tools (e.g., Apache Storm, Apache Flink), or L3 support tools (e.g., ServiceNow, JIRA Service Desk) Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes)

About The Role tbdQualification tbd

This role involves managing and maintaining various P&O systems (GxP and non GxP) to provide knowledge and guidance, resolve issues and incidents, implement system changes and supports the delivery of vendor releases The role directly fulfils service requests and resolves incidents with their combined functional knowledge and technical skills to enhance user experience, improve process efficiency, and ensure compliance with industry and company-specific requirements, The role reports directly to the Global Head P&O Technologies Key Responsibilities: Partner with business representatives & DDIT to build, automate and release solutions based on system best practices and business priorities and ensure P&O solutions are designed consistently and in full alignment with the overarching architecture design and principles, Oversee and lead the systemssolution design & configuration for the systems in scope and provide visibility to business stakeholders regarding the expected implementation timelines In partnership with business stakeholders & DDIT, coordinate and conduct testing of new configuration to ensure all global and local requirements are met before planning move-to-production, Lead the business delivery of vendor upgrades and releases according to the vendor release calendar Ensure systems are optimally configured to support business requirements and maintain validated status, Provide technical support to ensure good system health and efficient workflows Resolve system issues, perform root cause analysis, and escalate major issues as needed, this includes directly resolving queries where explanation or clarification is required and interacting directly with the requester when further information is needed to resolve an issue, Service Management: Fulfil technology services requested, including system enhancements from the service offering in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements, Produce and manage reports, metrics and dashboards to provide relevant insights to business stakeholders Analyse data to identify trends and areas for improvement, Collaborate with vendors, integration partners, and Managed Service Providers (MSPs) Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements, Manage systems that are under scope according to the applicable guidelines such as Information management framework, data integrity framework, CFR 21 Part 11, and other regulatory requirements, Proactively communicate on systems-related topics to the appropriate internal stakeholders within the Function and Service Delivery teams Collaborate with teams to share expertise, best practices, and knowledge Act as an advocate for P&O systems, driving adoption, In partnership with DDIT own configuration documentation (e-g workbooks, technical specs) and ensure timely updates of such documentation Manage document administration activities, create and maintain system related documentation, processes, and standards that meet internal controls We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve, What Youll Bring To The Role Bachelor's degree or equivalent experience in P&O systems or related field, Minimum of 5 years Knowledge and experience with P&O technologies and tools (e-g, Workday, ServiceNow, SAP HCM, Cornerstone on Demand, Avature, Benify, Gloat), Experience in system implementation, configuration, and support, Strong experience with Agile methodologies, Strong experience with Service Management and Delivery Excellent communication and interpersonal skills, Desirable Requirements Experience in a global, matrixed environment

Responsibilities center around supporting our Windows 11 devices via the Service Now ticketing platform You will be responsible for supporting your primary facility but expected to provide desktop support for any regional facility remotely as well We have teams embedded in 11 facilities globally that support 30+ sites in total, Your Key Responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, A/V conference setups, and any other support requirements You will be required to work with users when on site, and to also support them remotely when they are working from home This role will also be expected to take part in any number of projects they are called upon This position reports directly into the India Operational Engineering lead This is flex position where you will both from the office and home This role would be responsible for the timely and effective management and prioritization of tickets assigned to them The ideal candidate would be dynamic, motivated and able to perform independently as well as work in partnership with other teams Required Your skills and experience that will help you excel A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience, 2+ years supporting a global Windows desktop environment, advanced troubleshooting and problem-solving skills Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD) Nice To Have macOS, Conditional Access Policies, networking services, PowerShell scripting, Digital Experience Monitoring, Windows Virtual Desktop Microsoft or Industry certification and financial industry experience a plus How Well Support You Coaching, support and encouragement from experts in your team Access to a wide range of learning opportunities to support your growth and development Customizable learning journeys to help you navigate your professional development Transparent performance-based compensation schemes Employee Resource Groups: MSCI Pride, Black Leadership Network, Womens Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group, What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing, Flexible working arrangements, advanced technology, and collaborative workspaces, A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk processes.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk operations.- Experience in using service desk tools like ServiceNow or Remedy.- Knowledge of incident management, problem management, and change management processes.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document and maintain records of client interactions and solutions provided.- Collaborate with internal teams to enhance product functionality.- Stay updated on industry trends and best practices to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good understanding of ITIL framework.- Experience with ticketing systems like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management. Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture Design Minimum 3 Year(s) Of Experience Is Required Educational Qualification : BTECH Summary: As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and transitioning to cloud security-managed operations, all while ensuring compliance with industry standards and best practices. You will engage in discussions to refine security strategies and provide insights that enhance the overall security posture of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Conduct regular assessments of cloud security controls to ensure effectiveness and compliance. - Collaborate with cross-functional teams to integrate security measures into the cloud architecture. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC). - Good To Have Skills: Experience with Security Architecture Design. - Strong understanding of risk management frameworks and compliance standards. - Experience in designing and implementing security controls in cloud environments. - Familiarity with security assessment tools and methodologies. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC). - This position is based at our Chennai office. - A BTECH is required., BTECH

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process. Responsibilities: Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols. Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting. Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders. Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs. Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends. Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations. Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs. Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025). Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking. Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking. Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting. Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics. Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes. Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention. Demonstrate advanced Excel skills, including proficiency in macros and automation, to support reporting needs. Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool. Requirements: Must Have: Person should be able to configure and create reports we want to generate by assigning pre-delivered reporting fields, and specifying their structure, scope, user authorization, periodicity, reporting levels, and so on. Experience of report configuration in a ticketing and reporting tool. Must Have: Person should have strong advanced excel skills and advanced excel skills (macro/ excel automation knowledge). Above mentioned 2 requirements are non-negotiable and must have, apply only if you are good as selection will include an excel and knowledge testing. Degree with focus on Human Resources or Business Administration Minimum 7-8 years’ experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment. Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting. Experience with and a strong interest in HR ticketing and other data reporting / analytics tools Proficiency with Workday, ServiceNow or other cloud-based HR solutions Fluency in English reading and speaking is a must, other language. knowledge would be added advantage Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned. Ability to work effectively with multicultural and virtual teams. Strong problem-solving and critical-thinking skills. Excellent communication, collaboration, and influencing skills. Driven by values of data accuracy, agility, automation, and innovation. Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Role: After Sales Service Domain Consultant Experience Range: 10- 20 Years Location: Pan India Job Description: 10-15+ years experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration. Consulting and deployment of service / aftermarket management solutions. Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required. Contribute and collaborate with team that implements the solution. 70-80% Client Interaction and 30-20% Internal asstes Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain inputs to IT teams. Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities. Responsibilities: Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation. Identify opportunities through business connects with clients and relationships in TCS ecosystem Lead RFP responses and contribute Track emerging business models and trends for its applicability in manufacturing. Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles Prepare assets for practice Experience in outcome centric models

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for JOB REQUIREMENTSEducation Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar background (Processes mentioned above)Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Knowledge on Success Factors and ServiceNow will be added advantage.Core Competencies Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsHire To Retire, Position creation, transfers, promotions, Job Change and Data Change etc. Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.Assist client with Admin activities (especially Document Mgmt.) related to Hire to Retire, Position creation, transfers, promotions, Job Change and Data Change etc.Have customer facing experience & experience of using telephony to speak with clients Qualification Any Graduation

Job Description: As a ServiceNow Consultant, you will be involved in developing, designing and supporting the technical solutions on the ServiceNow platform. Responsibilities: Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Provide software development and customization including, but not limited to screen tailoring, report setup, data imports, integration, third party software integrations, and custom application development. Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow. Coordinate and solve complex technical data and transformation issues. Qualifications: 4- 8 years of experience of ServiceNow Applications development or Product implementation experience Expert in Service Now, configuration, and development (ITOM-Service Mapping, Event Management , CMDB and Discovery experience required) Expert in developing ServiceNow Business Rules, Includes, UI Actions, Working experience with ServiceNow modules like ITOM, ITSM, Integration is an added advantage Responsible for the technical specification and implementation of the Service Now integration with 3rd party tools/systems. Expertise Web Services integrations (SOAP, REST), Scripted REST API's Essential Qualification: Certified System Admin Passport is mandatory Bachelor’s degree or equivalent combination of education and experience Location: Jaipur, Noida, Hyderabad

tga: Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Contract Type: Monthly, Long-Term Opportunity

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Strong understanding of application development methodologies.- Experience with integration of applications and data sources.- Familiarity with user interface design principles and best practices.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role: Manager Information Security (Release Management) Experience-6+Yrs Location-Hyderabad Domain Expertise: Strong understanding of the insurance industry. Experience working with multiple vendors and global teams. Technical Skills: Proficient in tools like JIRA, ServiceNow, Fortify, and vulnerability management platforms. Basic knowledge of Java, Linux, and HTML. Skilled in running scans, generating reports, and troubleshooting tool issues. Process & Operations: Hands-on experience in release and change management. Familiar with ISO and SOC audit processes. Manages L1 and L2 tickets, ensuring SLA compliance. Coordinates production releases and post-implementation reviews. Access & Security Management: Manages application access and license renewals. Owns ServiceNow access/removal request process. Guides teams in resolving access and vulnerability issues. Collaboration & Leadership: Participates in change advisory board meetings. Coordinates with stakeholders for smooth release execution. Leads scan template reviews and vulnerability assessments Regards, Infosys BPM Recruitment team

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in discussions to refine application features and address any challenges that arise during the development process, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture DesignMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will document the implementation of the cloud security controls and transition to cloud security-managed operations. Your typical day will involve designing and implementing security solutions, collaborating with cross-functional teams, and ensuring compliance with governance and risk management standards. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and implement security solutions to protect the organization's cloud infrastructure.- Collaborate with cross-functional teams to ensure the security architecture meets business requirements.- Ensure compliance with governance and risk management standards.- Conduct risk assessments and develop mitigation strategies.- Stay up-to-date with the latest security trends and technologies.- Provide guidance and support to junior security professionals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Good To Have Skills: Experience with Security Architecture Design.- Strong understanding of cloud security principles and best practices.- Experience in designing and implementing security controls for cloud environments.- Knowledge of industry standards and regulations related to cloud security.- Familiarity with security frameworks such as ISO 27001 and NIST.- Excellent problem-solving and analytical skills.- Strong communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education