11114 Servicenow Jobs - Page 11

Key Responsiblities: 1. Incident & SR Management through CRM tool. (Service Now) 2. End User Experience Management. (Interact, meet and greet professionally along with speedy resolution to their issues and requirements) 3. Executive Support & Experience Management . (Interact, meet and greet professionally along with speedy resolution to their issues and requirement and leave lasting positive impressions about IT) 4. Onboarding Support. (WOW experience for new onboarding users about IT. Day 1 asset issuance and readiness) 5. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling) 6. IMAC Support. (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices) 7. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, Macbooks, Desktops and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications) 8. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed) 9. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners) 10. DC and Telecom Activities Support . (H&F support in incidents, SRs, Changes and new Infra projects) 11. Support New Transitions and Infra Projects where Hands & Feet support is needed. 12. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others) 13. IT Asset Management Support . (Manage IT Asset Lifecycle) (HAM Pro) (Receive, Stack, Record, Issue, Manage Returns, Re-Deploy, Dispose/Donate, maintain correct state and sub states in HAM Pro tool) 14. Metrics and SLA's criticality awareness and able to track them at high level. Qualification & Certifications Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg. 3-4 years of experience. ITIL Ver 3/4 trained. Certification added advantage. Excellent domain knowledge and technical orientation. Soft Skills: Customer Service and Problem-Solving attitude. Excellent communications skills in English and local Language. Should be able to deliver on tight timelines. End Client- Genpact.

Job Summary Leads implementation of enhancements based on customer requirements, Assists in developing, testing and implementing controlled submission, execution and monitoring of all automated enterprise business processes by utilizing the automated job scheduling software independently, (Control-M etc). Work on adminstration of the scheduling application like applying patches, agent upgrades, application upgrade, SSL certification etc. Work will be reviewed at critical points.. Ability to lead small team projects and evaluate new requirements, major enhancements to existing environment. Champions the WorkLoad Automation processby consistently advertising and promoting proactive Scheduling practice. Works with customers to understand and meet requirements (Incidents, Requests and Projects) within the confines of the team's capabilities. Suggests enhancements to process and technology where appropriate. Analyzes data from tools in various forms to assist Incident and Problem teams with troubleshooting and investigations. Key Responsibilities Include: Demonstrates basic ITIL concepts and understands the role Job Scheduling plays within the framework and Eaton. Under the direction of the job scheduling team lead and/or senior job scheduling analyst, utilize scheduling software features to ensure appropriate and timely submission and processing of required workload. Communicate with customers to understand business applications in order to properly and appropriately schedule their workload, and to educate and encourage use of available productivity tools and aids. Assist in creating and maintaining scheduling documentation required to support the environment Ensure appropriate integration of applications through proper use of scheduling software and understanding the effects of one application on another. Provide rotational on-call support of the scheduling environment. This role includes the incorporation of several daily process tasks.Assist Sr. analysts with daily processing tasks Support Sarbanes-Oxley requirements within the enterprise job scheduling organization 8 - Demonstrates mastery in a specialized technology area/toolset. 9 - Mentors junior team members on process, tools, and technology. Leads implementation of enhancements based on customer requirements, Assists in developing, testing and implementing controlled submission, execution and monitoring of all automated enterprise business processes by utilizing the automated job scheduling software independently, (Control-M etc). Work on adminstration of the scheduling application like applying patches, agent upgrades, application upgrade, SSL certification etc. Work will be reviewed at critical points.. Ability to lead small team projects and evaluate new requirements, major enhancements to existing environment. Champions the WorkLoad Automation processby consistently advertising and promoting proactive Scheduling practice. Works with customers to understand and meet requirements (Incidents, Requests and Projects) within the confines of the team's capabilities. Suggests enhancements to process and technology where appropriate. Analyzes data from tools in various forms to assist Incident and Problem teams with troubleshooting and investigations. Key Responsibilities Include: Demonstrates basic ITIL concepts and understands the role Job Scheduling plays within the framework and Eaton. Under the direction of the job scheduling team lead and/or senior job scheduling analyst, utilize scheduling software features to ensure appropriate and timely submission and processing of required workload. Communicate with customers to understand business applications in order to properly and appropriately schedule their workload, and to educate and encourage use of available productivity tools and aids. Assist in creating and maintaining scheduling documentation required to support the environment Ensure appropriate integration of applications through proper use of scheduling software and understanding the effects of one application on another. Provide rotational on-call support of the scheduling environment. This role includes the incorporation of several daily process tasks.Assist Sr. analysts with daily processing tasks Support Sarbanes-Oxley requirements within the enterprise job scheduling organization 8 - Demonstrates mastery in a specialized technology area/toolset. 9 - Mentors junior team members on process, tools, and technology. Responsibilites Essential Functions: Involves working in a highly matrixed organization spanning domestic and international locations. Responsible for process, standards, governance and performance of the shared structures and technical environments. Ability to access and evaluate products/vendors. Has understanding of the technical platforms, applications, and tools currently utilized at Eaton (ServiceNow, Jira, Oracle DB etc) Drive projects with broad scope of deployment, including sector and/or region Architect, design and lead solutions for global processes for various functional organizations Follow development standards and promote modularization and reuse of code Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept Understand, learn and develop on different automation tools Out of the box thinking, to identify and work around process design Work within operational and performance metrics to drive continuous improvement. Qualifications: Bachelor's degree preferrably in computer science Overall 7 -8 Years of exp with relevant exp in Work Load Automation (Control-M Scheduling/Adminstration) application Advanced (3-5 years) knowledge of infrastructure hardware, application environments, and Work Load automation/Scheduling application. Skills: Leverages the internal playbook for all tasks and work related the team Preferred: Good knowledge of Eaton business ITIL knowledge Workload Automation (Control-M) knowledge Broad range of application and infrastructure architecture knowledge Basics understanding Unix, Windows and Mainframe OS Good understanding of Shell script and SQL Good understanding of Rest API and python scripting. Strong communication skills – able to clearly explain ideas and listen actively to feedback. Team collaboration – comfortable working with cross-functional teams and contributing to group goals. Problem-solving mindset – approaches challenges with curiosity and persistence. Attention to detail – ensures accuracy in tasks and documentation. Adaptability – open to learning new tools and adjusting to evolving project needs. Customer-focused attitude – keeps the end-user experience in mind when making decisions. ]]>

About Invenio The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. . Role - Angular Senior Consultant Skills : 4 to 6 years of experience in Angular (v8.0 and above) including typescript. Hands on experience on Rest API. Hands on experience on material design. Hands on experience on bootstrap. Experience/Knowledge on JSON. Should be able to convert templates to screens. Must have knowledge in code version mechanism using tools like TeamCity, GIT hub. Should have Junit/MUnit test case development experience. Should have working experience on ticketing tool like JIRA/ServiceNow. Should have knowledge about Apache Tomcat server. Basic Java skills, CSS, HTML. Experience or Knowledge on any database like MySql, MS-SQL, Oracle etc. Knowledge on Agile scrum and water fall methodology. Responsibilities: Participate in Client Workshop UI design, Coding, Unit Test, Configuration, Testing, Integration. Technical Design documentation and Deployment QA/SIT/UAT support. Work on Change Request development. Work on PRODUCTION fixes Collaborate with distributed team. Quality/ Standard focus. Work towards Goal of "Becoming One of the Best Consulting Companies". Focused on specific engagement. Business Skills Excellent oral and written communication skills, the ability to clearly and concisely communicate with others. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus areas or multiple modules. Ability to do research and perform detailed tasks. Strong analytical skills. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Ability to explain ideas and concepts to other project team members and to client personnel. Has a solid foundation for consulting “soft” skills necessary for client engagements and may act as a coach for others related to these soft skills. Ability to interpret requirements and apply SAP best practices. Ability to identify upsell opportunities and assist in the management of scope. Creates professional relationships with client Develop new professional peer relationships for additional business or possible new consultants Helps develop overall marketing messages Communicates project resource requirements to staffing coordinator/clients Ensures quality implementation (works with QA program) May participate in Pre-Sales as part of the client pursuit team Leadership Skills Seeks ways to increase the project team effectiveness Acts as a mentor to Consultants and Sr. Consultants Works well as a member of a team Seeks ways to increase their level of contribution and therefore team effectiveness Personnel Development Development of consultants to meet your project’s requirements Maintains knowledge of focus area at an expert level (known as the consultant’s consultant) Give effective feedback (Immediate and Evaluations) General Skills/Tasks Evaluate and design application and/or technical architectures Leads team effort in developing solutions for projects Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team Meets billing efficiency targets, and complies with all administrative responsibilities in a timely and effective manner Keeps project management appraised of project direction and client concerns Understands the client’s business and technical environments Regularly prepares status reports Effectively manage a single engagement on a detailed level Define project scope Direct team efforts in developing solutions for mission-critical client needs Manage the team responsible for the daily activities of assigned projects Ensure project quality, satisfaction, and profitability Perform personnel performance evaluations Provide personnel performance, development, and education plans Refer to the Performance Plan and Job Description documents for additional responsibilities of this position Invenio is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

We are seeking a highly skilled ServiceNow GRC Developer to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, with specific experience in Governance, Risk, and Compliance (GRC) modules. Responsibilities: Design, develop, and implement ServiceNow solutions for Governance, Risk, and Compliance (GRC) processes. Customize and configure ServiceNow GRC modules to meet business requirements. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Develop and maintain ServiceNow applications, workflows, forms, and reports. Implement integrations between ServiceNow and other systems and applications. Provide technical guidance and support to junior developers and end-users. Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and maintenance. Stay updated on the latest ServiceNow technologies, best practices, and industry trends. Eligibility: Bachelor’s degree in Computer Science, Information Technology, or related field. 4+ years of experience as a ServiceNow Developer. Strong proficiency in ServiceNow GRC modules, including IRM, good to have integration. Experience with ServiceNow scripting languages such as JavaScript, Glide, and Jelly. Hands-on experience with ServiceNow development tools, including Studio and Flow Designer. Knowledge of ServiceNow integration methods, including REST, SOAP, and MID Server. Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.

Job Title : AWS Data Engineer IoT, ERP/MES, CRM & Generative AI Integration Location : [Remote / Onsite / Hybrid Specify] Job Type : Full-Time Experience Level : [Mid to Senior Level] Industry : IoT, Industrial Automation, Enterprise Systems Job Overview : We are looking for a hands-on AWS Data Engineer with experience in IoT ecosystems, enterprise application integration, and emerging AI/ML capabilities. The ideal candidate will design and build modern data pipelines that process telemetry from IoT Core (MQTT) into Aurora PostgreSQL, while also integrating ERP/MES dumps, CRM field-service data, and cloud SaaS exports using tools like AWS Glue, AppFlow, and Lambda. Experience with LLM enablement and vector databases is a strong plus. Key Responsibilities : - Develop scalable data pipelines to handle data ingestion from : 1. IoT Core MQTT topics using AWS IoT Rules Aurora PostgreSQL for telemetry storage. 2. ERP/MES data dumps (e.g., SAP, Oracle Manufacturing) and CRM service exports (e.g., Salesforce, ServiceNow). 3. S3-based data uploads from field gateways or system exports. - Implement and maintain AWS Glue Jobs, AppFlow, and AWS Lambda functions to automate extraction, transformation, and loading (ETL/ELT). - Create metadata-enriched, queryable datasets for use in analytics, dashboards, or feeding LLMs (Large Language Models) and vector databases for semantic search and intelligent applications. - Design and optimize Aurora PostgreSQL schemas to support structured IoT telemetry, event logs, and traceability data. - Integrate with SAP, Oracle, Salesforce, ServiceNow using AppFlow, REST APIs, or custom connectors. - Enable real-time monitoring and alerting of IoT data pipelines and ensure high availability and resilience. - Collaborate with AI/ML and data science teams to vectorize data using tools like Amazon OpenSearch, Pinecone, or FAISS, and build LLM pipelines for industrial search, chat, or recommendation use cases. Required Skills : - Strong hands-on expertise with AWS IoT Core, MQTT protocol, and IoT Rules Engine. - Proficiency in Aurora PostgreSQL schema design, query tuning, and time-series handling. - Proven experience with AWS Glue, Lambda, and AppFlow for orchestration and integration. - Solid programming experience in Python or Node.js, especially for Lambda functions. - Working knowledge of data lake architecture, S3, Glue Catalog, and Athena. - Experience with ERP/MES system exports (e.g., SAP IDocs, BAPIs, Oracle DB dumps). - Familiarity with Salesforce/ServiceNow APIs or AppFlow connectors. - Exposure to LLM frameworks (LangChain, Bedrock, etc.) and vector databases (OpenSearch, Pinecone, etc.). - Experience with CI/CD, Terraform/CloudFormation, and monitoring tools (e.g., CloudWatch, Prometheus). Preferred Qualifications : - AWS Certifications (e.g., AWS Certified Data Analytics, AWS Certified Machine Learning, Solutions Architect). - Experience working in smart factory, industrial IoT, or connected device ecosystems. - Exposure to Kafka or Kinesis for streaming pipeline implementations. - Understanding of data governance, data lineage, and compliance standards.

About The Role Seeking a highly skilled Database Administrator with 10 years of experience to join our dynamic team. Requirements Should manage and maintain SQL Server databases across development, testing and production environments. Hands on experience in leading and supporting database migration projects from on-premises SQL Server to Azure SQL Database, Azure Managed Instances or IaaS. Perform performance analysis and tuning of T-SQL queries, indexes and server configurations. Monitor database health and activity using tools like SolarWinds DPA, Dynatrace, and SQL Server native DMVs. Troubleshoot and resolve SQL Server issues including slow performance, job failures and blocked processes. Expertise in developing, scheduling and monitoring SSIS packages and ETL jobs, ensuring data quality and timely delivery. Must maintain, analyse and enhance Ola Hellengram scripts for backward compatibility or migration. Work collaboratively with application developers, infrastructure teams and business stakeholders. Respond to incidents and service requests via ServiceNow (SNOW) and document resolution steps. Ensure database compliance with security and operational standards. Sound troubleshooting skills in T-SQL, replication, clustering and Always On availability groups. Proficient with SSIS, ETL pipeline development and job monitoring. Participate in disaster recovery planning and testing. Familiarity with DevOps practices, Git integration for SQL code and automation using PowerShell. Exposure to cloud cost optimization techniques and scaling strategies. Experience supporting Agile development teams and CI/CD pipelines for database deployments. Preferred certificate includes Azure Database Administrator Associate or similar Azure certifications.

Senior Systems Engineer – HR Technology Location : Gurugram, India Department : HR Technology About the Role Dhyati is seeking a highly motivated and experienced Senior Systems Engineer to join our dynamic HR Technology team. In this role, you will lead the implementation and support of critical HR business solutions across Core HR, Recruiting, Talent, and Performance Management domains. You will collaborate with business stakeholders to optimize processes, drive efficiency, and deliver scalable solutions with a focus on SAP SuccessFactors. This is a high-impact role with significant responsibility, offering exposure to both business and technical leadership across the organization. We are looking for a strategic thinker with strong technical acumen, excellent communication skills, and a proven ability to manage complex projects in a fast-paced environment. Key Responsibilities Solution Design & Implementation Analyze complex business problems and recommend automated system solutions. Configure and implement HR systems, primarily within SAP SuccessFactors (Employee Central, Recruiting, Onboarding). Lead unit, integration, and acceptance testing; develop and execute test plans and test cases. Stakeholder Collaboration Partner with HR and cross-functional teams to gather and translate technical requirements into effective solutions. Assess alternative approaches, evaluating risk, impact, and ROI to inform decision-making. Integration & Development Design and manage integrations using SAP Cloud Platform Integration (CPI), REST/SOAP APIs, SFTP, XML, OData, and SFAPI. Develop and support integrations via SuccessFactors Integration Center. Implement robust data mapping, transformation logic, error-handling, and monitoring mechanisms. Post-Implementation & Support Serve as a Tier 3 escalation point for production support, ensuring timely resolution of issues and a strong customer service mindset. Maintain system documentation, support runbooks, and end-user training materials. Contribute to AMS activities including incident, service request, and problem management (ServiceNow experience a plus). Qualifications & Skills Minimum 3+ years of experience as a Systems Analyst or Engineer within the HR technology domain. Deep hands-on expertise with SAP SuccessFactors , especially Employee Central, Recruiting, and Onboarding modules. Proven experience with SAP CPI , Integration Suite , Groovy Scripting , OData APIs , SFAPI , XML , REST/SOAP . Solid understanding of data integration strategies , compound employee APIs , and real-time data processing . Demonstrated ability to write functional specs , interpret complex technical documents, and develop support/training materials. Prior experience in Application Managed Services (AMS) projects, including operational support processes. Strong organizational and communication skills with the ability to manage multiple priorities independently. Collaborative team player with a solution-oriented mindset and a passion for driving HR innovation through technology. Why Join Dhyati? At Dhyati, we believe in empowering our people through innovative technology, meaningful collaboration, and a commitment to continuous improvement. Join us and be part of a team that is shaping the future of HR systems and operations.

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Hi....! We are hiring for below Positions Job Title: Servicenow Developer Key Skills: Servicenow , HRSD , Javascript , Angular.js Job Locations: Hyderabad Experience: 6-10Yrs Budget: Based on experience Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview (1st round is Face to Face Discussion) Job Description: Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV to sushma.n@people-prime.com

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview * : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary Job Description * : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. The ServiceNow Engineer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. Responsibilities * : Contributes to the ServiceNow platform roadmap and strategy. Develop and maintain the ServiceNow platform in alignment with the strategy. Enforce platform engineering and development standards. Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence. Provide input to and sign off on solution design for complex features. Adhere to ServiceNow code quality control processes and routines. Requirements*: Education * : B.E/BTech Comp Science, M.C.A Experience Range * : 9 years – 13 years Foundational Skills * : Experience in ServiceNow Cloud platforms. Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle. Experience with continuous integration between ServiceNow modules and integrated applications. Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions. Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies. Experience supporting ServiceNow integrations for security, risk, and compliance. Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting. Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards. Experience leveraging MID servers for integration and automation. Experience with front-end technologies like HTML, CSS, and JS. Experience with custom REST/SOAP APIs (web services). Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets. Experience with CMDB design and implementation. Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.). Experience gathering and analyzing system requirements. Desired Skills * : ServiceNow certified implementation specialist (CIS). ServiceNow certified application developer (CAD). Work Timings * : 8.30 am – 11.30 pm Job Location * : Chennai/Hyderabad

Duties and Responsibilities: Designing Solutions: • Apply technical knowledge to drive outcomes for customers. • Ability to work and problem solve independently on initiatives that align to the broader software engineering strategy. • Proficient at designing solutions within core framework of software products within the team. • Participate in low-level design for the product area within the team. • Designing, building, and maintaining ServiceNow applications and modules based on best practices. • Assisting in the design, configuration, customization, development, and testing of ServiceNow applications, specifically focused on Integrated Risk Management (IRM) and Security Operations (SecOps), including these applications: • IRM - Policy and Compliance Management • IRM - Risk Management • IRM - Vendor Risk Management • IRM - Audit Management • SecOps—Vulnerability Response • Providing support and/or troubleshooting for existing ServiceNow applications, including Incident Management, Problem Management, Change Management, and Knowledge Management. • Documenting development work, creating technical documentation, and participating in knowledge-sharing activities. Collaborating within the Team: • Participate in the team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team. • Participate in product planning and implementation, helping teams understand and decompose work. • Working with stakeholders to understand and gather requirements for ServiceNow development projects. • Ensures data quality under the guidance of a more senior team member or manager. • Participating in quality assurance testing and debugging of ServiceNow applications. DevOps: • Staying current with the latest ServiceNow features, functionalities, and best practices. • Works on most phases of application development independently but works under the direction of a more senior team member or manager. Required Qualifications: • Bachelor’s degree or equivalent experience in computer science, MIS, mathematics, or a related field. • 6+ years of experience in ServiceNow development, including application development, configuration, and customization. • Experience configuring, implementing, and/or supporting ServiceNow modules, including the following in order of preference: Integrated Risk Management (IRM) (Policy and Compliance Management, Risk Management, Vendor Risk Management, Audit Management); Security Operations-Vulnerability Response; Incident, Problem, Change, and Knowledge Management; Service Catalog, Service Portal, and/or CMDB. • Solid understanding of databases. • Strong understanding of JavaScript, HTML, CSS, and other web development technologies. • Familiarity with ITIL and IT service management principles. • Excellent problem-solving skills and the ability to troubleshoot complex issues. • Experience developing user stories via refinement. • Experience with test case development, automation, and execution. • Strong written and verbal communication skills, with the proven ability to work effectively in a team environment. Preferred Qualifications: • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification. • ServiceNow development experience of workflows, business rules, client scripts, script include, UI policies, security rules, etc. • Experience with other scripting languages, such as Python, PowerShell, or AngularJS. • Familiarity with Agile development methodologies, such as Scrum or Kanban. • Knowledge of ITIL processes, including incident, problem, change, and knowledge management. • Experience with ServiceNow integrations, such as LDAP, SSO, or other third-party applications. • Understanding of database design and data modeling concepts. • ServiceNow upgrades and patch management experience. • Demonstrated deep expertise with one or more information security domains. • Understanding of information security policies, standards, processes, and risk appetites. • ITIL Certification.

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level: Level 9-Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience: Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience: Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage: Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Job Title: ServiceNow,Integration,itsm Location: Hyderabad Work Mode: Hybrid Mode Experience: 7+years (6 years Relevant) Job Type: Contract to hire (C2H) Notice Period: - Immediate joiners. Development Expertise on ITSM Modules like Incident Problem Change CMDB SLM SLA Service Catalog Request Knowledge Now Mobile Mobile Agent Virtual agent Predictive intelligence Performance Analytic Surveys and Assessments etc Expertise on integration web services like RESTSOAP with third party tools Experience on building custom service portalResponsible for Solution Building and Team Managementnge Lead the ITSM Pro instance configuration and development including major releases and routine cha s new applications or services and configuration

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview * : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary Job Description * : The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. The ServiceNow Engineer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. Responsibilities * : Contributes to the ServiceNow platform roadmap and strategy. Develop and maintain the ServiceNow platform in alignment with the strategy. Enforce platform engineering and development standards. Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence. Provide input to and sign off on solution design for complex features. Adhere to ServiceNow code quality control processes and routines. Requirements*: Education * : B.E/BTech Comp Science, M.C.A Experience Range * : 9 years – 13 years Foundational Skills * : Experience in ServiceNow Cloud platforms. Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle. Experience with continuous integration between ServiceNow modules and integrated applications. Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions. Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies. Experience supporting ServiceNow integrations for security, risk, and compliance. Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting. Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards. Experience leveraging MID servers for integration and automation. Experience with front-end technologies like HTML, CSS, and JS. Experience with custom REST/SOAP APIs (web services). Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets. Experience with CMDB design and implementation. Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.). Experience gathering and analyzing system requirements. Desired Skills * : ServiceNow certified implementation specialist (CIS). ServiceNow certified application developer (CAD). Work Timings * : 8.30 am – 11.30 pm Job Location * : Chennai/Hyderabad

Job Description We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the AI/ML Data platform team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on security engineering concepts and 3+ years applied experience Expeirence in ServiceNow configuration and administration, with a strong understanding of the ServiceNow platform and PaaS model, including integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. Proficient in leveraging ServiceNow codeless technologies such as Flow Designer and Integration Hub. Experienced with CMDB and integration with external tools, as well as Service Portal, Request Catalog, and Automations across the ServiceNow platform. Knowledgeable in AI and ML capabilities, and web technologies like SOAP, JSON, XML, and Web Services. Experience with ITOM modules, including Orchestration, Service Mapping, Event Management, and Discovery, along with software development in languages such as Java, Python, JavaScript, and JS Libraries and Frameworks. Strong team player with excellent organizational and time-management skills, capable of leading projects using Agile or Scaled Agile methodologies, and possessing a process-oriented, analytical, and inquisitive mindset. Preferred Qualifications, Capabilities, And Skills Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR). ITIL foundations certification ABOUT US

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe Horwath IT Services LLP ("Crowe") is seeking a candidate to support and assist the Compliance and Business Transformation departments within the US-based parent of Crowe. The candidate would be expected to work on policy governance support and risk transformation-related activities leveraging ServiceNow. The main role of the candidate would be to provide technical support for governance, risk and compliance-related activities including policy governance-related matters. The individual would also operate as a ServiceNow process guide. Candidate will report to a compliance leader located in the United States of America. Candidate’s duties and responsibilities may expand based on their understanding of Crowe’s business and the ability to manage business risk. Role and Responsibilities for the job: Policy Exceptions Process Management Oversee day-to-day operations of the policy exceptions process, including reviewing and tracking exception requests, working with policy owners with policy exception-related questions and maintaining process metrics. Coordinate with other internal stakeholders to create proper documentation of issues and approvals. Analyze trends in exceptions, identify potential future areas of risk and propose improvement solutions. Assistant ServiceNow Systems Administration Assist in configuring, maintaining, and troubleshooting ServiceNow modules related to policy management and other firmwide risk management-related applications. Collaborate with IT teams to ensure ServiceNow is optimized for compliance workflows. Monitor and maintain compliance-related data within the platform. Policy Updates and Maintenance Assist in the drafting, review, and revision of internal policies and procedures. Collaborate with relevant departments (Legal, Talent Solutions, Firmwide Information Technology, other portions of Firmwide Risk Management) to maintain current policy documentation, including accomplishing an annual review of all policies and procedures. Maintain a centralized repository of current policies and procedures, making it as easy as possible for employees and partners to find policies and procedures. Compliance-related Communications Develop draft compliance bulletins, reminders, and updates to be shared via the firm’s standard SharePoint-related communication vehicles. Support the “Ask a Compliance Question” functionality, along with employees in the United States of America, to maintain broad coverage for all employees and partners. Support policy awareness campaigns to reinforce The Crowe Way and the related culture. Compliance Reporting Prepare regular reports for senior management on policy exceptions, compliance status and related risks. Support compliance monitoring, as needed. Cross-Functional Collaboration Work closely with Talent Solutions, Firmwide IT, Risk Management functions and other groups across the firm, support efforts to continue to align compliance activities with the firm’s 2030 strategy. Provide subject-matter expertise and guidance to cross-functional project teams when compliance considerations are required. Education Qualification: Bachelor’s degree in business administration, information systems or legal studies combined with an associate system administrator certification from ServiceNow. Key Qualifications: Candidate must have at least five (5) years of relevant experience in working in compliance and/or risk management-related activities with the ability to work effectively in a high-volume, dynamic, and diverse environment with rapidly shifting priorities, focused on risk management. Candidate must have at least an assistant system administrator certification with ServiceNow. Candidate will be required to take initiative to manage a volume of requests, and candidates will need the ability to multi-task, manage substantial workloads with changing priorities, be focused on quality of work delivery, client-centric, and be team oriented. Candidate must be well organized and able to meet deadlines, while possessing sound business judgment, discretion, flexibility, a willingness to learn, and superior writing and verbal communication skills. Experience working with SharePoint would be beneficial. The selected candidate will report to the Assistant Compliance Director of the firm located in the United States of America. This position will assist with managing Crowe LLP’s governance, risk and compliance-related matters and will have the opportunity to learn general practices in a wide variety of areas. Successful candidate must also be willing to learn about Crowe LLP’s various business units, products, business processes and must commit to following The Crowe Way, the firm’s Code of Business Conduct. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

About the Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

Engineer II AppOps Gurgaon, India; Hyderabad, India; Penang-Jalan, Malaysia Information Technology 317512 Job Description About The Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

Why join Stryker? We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program Who we want: Analytical problem solvers. People who go beyond just fixing issues to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting. Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions. What you will do: Developing and maintaining catalog forms, workflows, automations, integrations and configurations pertaining to the requests, order guides and record producer applications in ServiceNow. Implementing Flow Designer, Client Scripts, business rules, UI Actions, approval workflows and all other configurations for the creation, management and maintenance of catalog forms, order guides and record producers. Designing and implementing automations within ServiceNow. Implementing best practices for development while understanding and utilizing update sets to move configurations and development work between instances. Participating in requirements gathering and workshops. Ensuring compliance with ITIL best practices. Provide input and direction to stakeholders and requestors as an expert in service catalog design and delivery. Experience with testing best practices, creating test scripts, regression testing and user acceptance testing. What you will need: Education & special training: Bachelor’s degree required or equivalent work experience Qualifications & experience: 4+ years of ServiceNow development experience ServiceNow Expertise: A strong understanding of the ServiceNow platform and its capabilities. Including but not limited to, ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer Experience with Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP. Strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies. Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations. Strong communication and collaboration skills to work effectively with cross-functional teams. Familiarity with the ITIL framework and its application in service management. Experience with SOX enforced policies/procedures and working in a regulated environment is preferred. Ability to manage multiple tasks, projects and priorities in a fast-paced environment. Ability to support different time zones based on the project/business stakeholders being engaged. ServiceNow certifications (e.g., CSA, CIS) are often preferred. Experience with Microsoft Power Automate preferred. ServiceNow architecture and design experience preferred. About Stryker Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually. More information is available at stryker.com Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Job Description Key Responsibilities : Lead the IT operations team to ensure the continuous availability, reliability, and performance of technology infrastructure and services. Oversee data center management, network architecture, storage systems, virtualization, and server infrastructure (on-premise and cloud-based). Manage and monitor cloud infrastructure (AWS/Azure/Google Cloud) ensuring optimal performance, scalability, and cost-efficiency. Ensure proper implementation of ITIL-based practices such as incident management, problem management, change management, and service level agreements (SLAs). Drive automation and monitoring initiatives to improve system uptime, proactive issue resolution, and incident prevention. Develop and implement robust backup and disaster recovery strategies aligned with business continuity requirements. Coordinate with cybersecurity teams to enforce security best practices, threat mitigation, and compliance with data protection regulations. Maintain vendor relationships for hardware, software, network services, and third-party IT solutions, ensuring SLA compliance and cost optimization. Support ERP, CRM, and other enterprise applications from an infrastructure and availability perspective. Establish governance frameworks, policies, and SOPs for technology operations and ensure their consistent application. Participate in IT budgeting, forecasting, and cost control initiatives. Provide technical leadership, mentoring, and performance management of the TechOps team. Collaborate with other IT and business leaders to align infrastructure strategy with organizational goals. Lead RCA (Root Cause Analysis) and ensure continuous improvement for all major incidents and Skills & Competencies : Strong understanding of enterprise IT infrastructure, including networking, servers, storage, databases, cloud, and endpoint systems. Proficiency in managing cloud services (AWS, Azure, GCP), containerized environments (Docker, Kubernetes), and hybrid setups. Hands-on experience with monitoring tools (Nagios, Zabbix, SolarWinds, etc.) and automation tools (Ansible, Terraform, etc.) Expertise in ITIL frameworks, service management tools (ServiceNow, Freshservice), and SLA reporting. In-depth knowledge of cybersecurity best practices and compliance frameworks (ISO 27001, GDPR, etc.) Excellent leadership, communication, vendor negotiation, and problem-solving skills. Proven ability to manage cross-functional teams and large-scale IT operations in a dynamic : Bachelors degree in Computer Science, Information Technology, Engineering, or related field (Masters degree preferred). Certifications such as ITIL v4, PMP, AWS/Azure Certified Solutions Architect, or equivalent are highly desirable. Minimum of 6 years of progressive experience in IT operations, with at least 45 years in a senior leadership/management capacity (ref:hirist.tech)

We are looking for an experienced operations support leader to oversee all production-related service resolutions for a global Oracle implementation within the Horizon operations environment. As the Senior Technical Manager, Global ERP Operations, you will report to the Director, Horizon Operations Support and play a pivotal role in shaping and leading Horizon Operations support worldwide. Your primary focus will be on ensuring the robustness, security, and high performance of applications and services. Your responsibilities will include demonstrating strong analytical thinking and proposing solutions, bringing technical expertise with proficiency in Artificial Intelligence and programming skills, maintaining a high level of front-line focus on employee satisfaction and communication processes, and managing major incident bridges efficiently to ensure minimal impact on the business. You will collaborate with global leads to develop and maintain the operational support strategy for the Oracle Fusion environment, oversee the health and performance of Oracle Fusion, and prepare and present monthly operations scorecards with data-driven insights for executive leadership briefings. Additionally, you will work closely with software managed service providers to ensure SLA adherence and process improvements, support the Change Advisory Board (CAB) process, and develop strategies for enabling employees to self-serve issues effectively. Your qualifications should include a Bachelor's degree in information technology or related field, global team leadership experience, and familiarity with Oracle Fusion. You should also have a clear understanding of the ITIL framework, experience with ServiceNow, and strong analytical, problem-solving, and communication skills. If you are a seasoned IT leader with a passion for driving excellence, we invite you to apply for this role and contribute to our global success.,

As a skilled and customer-focused Service Desk Analyst, you will be responsible for providing IT support services to end users. Your role will involve being the initial point of contact for users, assisting them through phone, email, and ITSM tools. You will triage and resolve incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Your key responsibilities will include providing Level 1 to 1.5 technical support to end users, troubleshooting basic hardware, software, network connectivity, and peripheral device issues, assisting with password resets and account management, logging and managing service requests and incidents, escalating complex issues, guiding users to self-service resources, supporting conferencing tools and mobile devices, prioritizing VIP user support, using remote access tools, monitoring open tickets, contributing to knowledge articles, communicating IT advisories, adhering to ITIL processes, maintaining compliance with security policies, and collaborating effectively with peers. Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred) - Experience in a Service Desk or IT Support role - ITIL Foundation certification (preferred) - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools Key Skills: - Excellent verbal and written communication in English - Strong customer service and problem-solving skills - Ability to work in a fast-paced environment and manage multiple tasks - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk) - Team player with a proactive approach to issue resolution If you are a dedicated professional with expertise in Service Desk operations, troubleshooting, and IT support, and possess strong communication and problem-solving skills, we encourage you to apply for this rewarding opportunity.,

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical specifications and work closely with developers and stakeholders to ensure solutions align with organizational goals. In terms of system configuration and maintenance, you will assist with routine monitoring, backups, and performance checks. You will also play a role in ensuring compliance through audits and maintaining the overall health of the application. Responding to support cases, guiding users on system processes, and proactively addressing recurring issues through targeted training will be part of your support and training responsibilities. Collaboration with internal teams and third-party vendors to resolve technical issues and optimize business processes is essential. You will scope, implement, and support system enhancements in partnership with the NetSuite developer. Key skills for success in this role include problem-solving, analytical skills, strong communication, ability to manage multiple priorities, customer service orientation, and documentation capabilities. To qualify for this role, you should have a Bachelor's degree in Information Systems or a related field, or equivalent work experience. A minimum of 3 years of hands-on support experience with NetSuite, including supporting finance teams, is required. You should have a strong understanding of financial processes, including journal entries, reconciliations, and financial statements. Experience supporting and optimizing ERP workflows across key business cycles is also necessary. Preferred experience includes familiarity with ServiceNow, Oracle CPQ, and Microsoft Power Platform, as well as experience with SQL and data integration tools like Celigo or Boomi. Certifications such as ITIL Foundation, NetSuite Administrator Certification, and advanced ITIL certifications are preferred. While the role does not involve supervisory responsibilities, the ability to collaborate effectively and drive positive outcomes through technical expertise and stakeholder engagement is crucial.,

The Splunk ITSI Architect will lead the architecture and strategic implementation of Splunk IT Service Intelligence (ITSI) across complex IT environments. Your role involves designing scalable, highly available solutions, integrating with various IT systems, and optimizing Splunk ITSI's functionality to enhance organizational service management and operational intelligence. You will be responsible for architecting, designing, and implementing comprehensive Splunk ITSI solutions tailored to multi-layered environments including Network, Cloud, On-premises Data Centers, and IoT. Additionally, you will provide technical leadership, collaborate with stakeholders to define monitoring requirements, develop and maintain customized dashboards, and set standards for integrating ITSI with multiple platforms. As the Splunk ITSI Architect, you must ensure scalability, performance optimization, reliability, and high availability of Splunk ITSI across diverse infrastructure environments. Mentoring junior team members and providing extensive knowledge transfer within teams will also be part of your responsibilities. Qualifications for this role include a Bachelor's degree in Computer Science or related field, 10+ years of relevant experience with at least 5 years working with Splunk solutions, and Splunk ITSI Certified Architect strongly preferred. You should have deep technical expertise in Splunk architecture, data ingestion strategies, and experience with integration frameworks and APIs. Strong problem-solving, analytical, leadership, and communication skills are essential for this role. The Splunk ITSI Implementation Expert will execute the deployment, configuration, and continuous improvement of Splunk IT Service Intelligence (ITSI) across integrated environments including Network, Cloud, On-premises Data Centers, and IoT. In this role, you will translate operational requirements into technical configurations, integrate complex data sources, create KPIs, dashboards, and alerts, and ensure efficient operational monitoring. Responsibilities include deploying, configuring, and maintaining Splunk ITSI solutions, translating requirements into effective dashboards and alerts, configuring advanced correlation searches, and performing technical integrations with various IT monitoring tools. You will support ongoing maintenance activities, document technical implementations, and work collaboratively with cross-functional teams. Qualifications for this position include a Bachelor's degree in Computer Science or Information Systems, 6+ years of IT experience with at least 3-4 years hands-on experience with Splunk ITSI, and Splunk ITSI Certified Administrator or Power User strongly preferred. Strong proficiency in Splunk SPL scripting, dashboard creation, event correlation, and communication skills are necessary for this role.,

As a Project Manager with over 10 years of IT experience and a technical graduate education background, you will be responsible for leading and managing IT infrastructure projects such as End User Support, Data Center (DC), and Disaster Recovery (DR) initiatives from inception to completion. Your role will involve developing detailed project plans, effectively managing timelines, budgets, and resources, and collaborating with cross-functional teams to ensure project deliverables align with the specified requirements. In this position, you will oversee the coordination of third-party vendors and service providers, ensuring seamless deployment, migrations, and DR drills with minimal downtime. You will be accountable for managing hardware, software, network, and IT asset management within the scope of End User Support, and conducting regular DR drills while updating DR plans as necessary to maintain operational readiness. Your responsibilities will also include ensuring compliance with internal IT policies, security protocols, and industry best practices, while providing regular project progress updates to senior stakeholders through comprehensive documentation and dashboards. To excel in this role, you must possess a minimum of 10 years of IT Infrastructure experience, including at least 4 years in Project Management. Your expertise in managing End User Computing (EUC), Data Center Operations, and Disaster Recovery Management will be crucial for success in this position. Additionally, you should have a proven track record of delivering IT projects in mid- to large-scale enterprise environments. Familiarity with project management tools such as MS Project, JIRA, ServiceNow, or other IT Service Management (ITSM) platforms is essential. Strong communication, people management, and problem-solving skills are key requirements for this role, along with experience in managing SLA-based support operations and coordinating with vendors. While not mandatory, holding certifications such as PMP, PRINCE2, or ITIL would be advantageous in demonstrating your project management proficiency. By joining our team, you will have the opportunity to contribute to the success of IT infrastructure projects and play a significant role in ensuring operational efficiency and continuity.,

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized to convert raw data from ITSM tools into structured datasets suitable for reporting purposes. Your responsibilities will also include offering insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Developing data models, queries, and metrics to facilitate operational and strategic decision-making is a key aspect of this role. Ensuring the accuracy, consistency, and availability of real-time and historical data for dashboards and reports is paramount. Documentation and maintenance of data definitions, report logic, and dashboard usage guidelines are important tasks that you will be responsible for. Additionally, you will provide support for audits, compliance tracking, and executive reporting by creating on-demand and scheduled data visualizations. Continuously seeking opportunities to automate reporting processes and enhance data accessibility and storytelling will be part of your ongoing responsibilities. To be successful in this role, you should have 6+ years of hands-on experience designing Power BI dashboards and reports, preferably within an IT or customer support-focused environment. Strong knowledge of ITIL frameworks and ITSM processes, particularly Incident, Problem, and Change Management, is required. Experience with ITSM platforms like Jira Service Management, ServiceNow, or BMC is essential. An understanding of support operations, service metrics, and reporting requirements in customer support or service desk environments is necessary. Your strong analytical thinking, attention to detail, and proficiency in tools such as Excel, SQL, and other data tools will be assets in this role. Possessing an ITIL Foundation Certification (v3 or v4) and experience with automated data pipelines or ETL tools are preferred qualifications. Experience in integrating data from multiple systems and familiarity with tools like Tableau or Excel VBA as secondary platforms would also be beneficial.,