10386 Servicenow Jobs - Page 11

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration

The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. You will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements. It is essential for you to understand the platform modules, including Incident Management, Change Management, Problem Management, and CMDB. You must have the ability to create workflows, configure forms, manage user roles, enhance scripting abilities, and be proficient in JavaScript to write efficient scripts using Glide API. The ideal candidate will have extensive experience in guiding individuals to understand, manage, and support the ServiceNow platform. You should be able to communicate technical concepts and workflows clearly to end-users. Troubleshooting platform-specific issues and fixing them should be within your skill set. A strong understanding of database concepts like tables, relationships, queries, and reporting is necessary. Collaboration with various teams such as IT, Dev, and HR is also expected. Understanding scoped vs global applications, following standard ServiceNow release processes, promoting code via update sets, and adhering to support processes for scheduled upgrades and security patches is crucial. You should comprehend platform components and their utilization to achieve desired results and follow Consilio JIRA workflow processes. The right candidate will be an energetic self-starter and a ServiceNow expert. Responsibilities: - Certified ServiceNow System Administrator preferred - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - Collaborate with Service Asset & Configuration Management teams for expanded Discovery functionality - Create custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks - Manage CMDB health to support Assets and Configuration - Configure and create notifications, UI pages, UI macros, scripts, etc., in ServiceNow - Responsible for application support, operational activities, code migrations, replications, patching, and upgrades following company policies and standards - Create and maintain process and knowledge documentation for ServiceNow Admins and end-users - Utilize ServiceNow import templates for data loading and extraction - Manage the setup, administration, and configuration of field system support application and tools - Understand new ServiceNow features, drive platform expansion, and stay updated on ServiceNow updates and deprecated functionality - Minimum 4 years of IT experience in application operations within a large-scale complex environment Qualifications: - Bachelor's degree in computer science, Data Analytics, or equivalent experience - Minimum 4+ years of hands-on experience as a ServiceNow Administrator with expertise in various ServiceNow modules - Proficiency in JavaScript, HTML, CSS, REST APIs, Flow Designer, Process Automation Designer, and Integration Hub - Experience working with enterprise systems like HRIS, ERP, CRM, and designing playbooks within CSM using the CSM Agent Workspace - Strong verbal and written communication skills, ability to explain complex technical requirements to non-technical individuals - Capacity to work independently in complex projects with significant responsibility - Thorough knowledge of SDLC About the Company: Consilio's consulting and services teams support legal departments of multinational corporations and their outside counsel to respond to legal matters efficiently. The company focuses on delivering service excellence globally by offering eDiscovery, document review, and legal consulting services. Consilio values excellence, passion, collaboration, agility, people, and vision in providing innovative solutions to clients worldwide.,

We're looking for a Manager, Order Validation This role is Office Based, Pune Office Manager Order Validation Manager Order Validation will lead a team of Order validation Analysts. The position plays a critical role in ensuring that contracts meet company policies before they are fully executed, and the opportunities correctly reflect the intent of the deals. The team will be working on tasks received through ServiceNow, including but not limited to reviewing DocuSign routed order forms, reviewing opportunities prior to move to Closed-Won, reconciling Oracle and SFDC ARR, and other month-end closing activities to ensure accuracy of data. In this role you will… Provide oversight and guidance to improve, optimize, and stabilize the processes. This role will also be responsible for ensuring that team is adhering to company policy and best practices. Shall manage a team of Order management Analysts. Ensure that the team picks up tickets in ServiceNow to validate contracts and order forms routed through DocuSign based on a checklist. Liaise with Legal, Deal Desk, Billings and/or Sales to resolve any issues identified in the booking of deals. Ensure that each closed-won opportunity is linked to a renewal opportunity Perform validation of baseline of renewal opportunities, and incremental are correct Perform month end close processes in partnership with Finance to reconcile ARR SFDC data against Finance/ERP Answer any questions related to Opportunity baseline Build data quality checks on Opportunities/Quotes/Orders to ensure fields are correctly populated Develop, document, and implement policies, procedures, and processes for support & overall management. You’ve Got What It Takes If You Have… Bachelor's degree in Accounting, Finance, Business Administration or equivalent in relevant experience 10 -12 years of combined experience in Sales Operations, Revenue Reporting at a SaaS company 5+ years of experience working in order management and leading a team. Experience in Salesforce and Oracle. High attention to detail and accuracy Excellent verbal and written communication skills. Knowledge of French and/or German a plus. Ready to work in US / EMEA Shifts Our Culture Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !

You will be responsible for managing end-to-end incident resolution against SLAs and ensuring timely problem resolution along with root cause analysis. Effective management of Major Incidents will be a key part of your role. Providing 24/7 support for critical issues or following alternative escalation procedures will be necessary to ensure smooth operations. Additionally, you will align AMS SLAs with the client-defined performance metrics. Identifying and implementing automation and cost-efficiency opportunities will be crucial. It will be your responsibility to deliver on the continuous improvement roadmap and recommend service improvements to enhance overall performance. Furthermore, you will be supporting .Net applications and E-commerce application integration into SAP. Managing integrations with SAP, Document Management Systems, and other third-party systems will be part of your tasks. You will also be responsible for delivering service and change through tools such as ServiceNow and Azure DevOps. Proactive monitoring and taking associated action to maintain system hygiene and performance will be essential for this role.,

You should have a minimum of 5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool, with a total experience in the ITSM space of 12-15 years desired. Your responsibilities will include working on Web Services Integration (SOAP, REST) and administering a ServiceNow instance, which involves tasks such as delegating groups, modifying CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions. You should have expertise in ServiceNow modules such as ITSM, HRSD, and GRC, and be proficient in scripting, tool configuration, design work, technical configuration, and deployment within the ServiceNow platform. Furthermore, you should be capable of developing or customizing core applications like Incident, Problem, Change, Service Catalog, and ESM applications. Proficiency in programming languages like JavaScript, Angular JS, Java, Python, HTML, and XML is required. Excellent communication skills and a good understanding of the ITIL framework are essential for this role. Additionally, you will be expected to adapt existing methods and procedures to create solutions for complex requirements, lead a team of technical resources, and make decisions on complex problems using your judgment. The ability to manage multiple small to large-scale projects on ServiceNow is also a key aspect of this position.,

You have at least 10 years of experience and are highly proficient in SAPUI5 design and development, BTP Portal (Neo), and BTP Frontend Integration with Backend OData Services. You have a strong background in working within a Hybrid Cloud environment, such as Cloud Platform Integration. Your expertise includes using Web IDE, Git / Gerrit for Pull, Push, Commit, Review, and Merge operations. Additionally, you are skilled in Theme Designer, CSS, and Google Map API. Your hands-on experience with Agile methodology, Jira, and Service-Now ticket processing for incident management is essential for this role. You possess excellent communication skills and are adept at customer-facing interactions, particularly for requirement gathering and coordination purposes.,

Job Description Job details Proposed designation Senior Role type Senior Business Analyst/Functional Reporting to Assistant Manager Geo to be supported KDN Work timings 11 am to 8 pm Responsibilities Roles & responsibilities ServiceNow IRM functional knowledge is must require. Would play the role of a lead for junior team members, and would be expected to mentor, coach and train them on ServiceNow technology concepts and provide timely continuous feedback. Would be expected to actively participate in necessary practice development initiatives. Working with the KPMG onshore counterparts as part of project/engagement delivery. Supporting client service delivery by consistently meeting quality standards within the established turnaround time and allotted budget for the project Ensuring personal and the team's compliance with the applicable KPMG Risk Management policies & KPMG proprietary tools Map customer requirements to ServiceNow GRC functionality and advise on best practices for implementing GRC processes. Conduct thorough testing and quality assurance for developed solutions to ensure accuracy and reliability. Stay up to date with the latest ServiceNow GRC features, releases, and industry trends to drive continuous improvement. Collaborate with cross-functional teams to integrate ServiceNow GRC with other systems and tools, as required Should have good knowledge of Risk, Policy and Compliance, Audit, Issue Management modules of IRM application. Qualifications Educational qualifications BE/B-Tech/MCA/BSc-IT in an appropriate field from an accredited college/university ServiceNow GRC certifications (Certified Implementation Specialist - GRC (CIS -RC), Certified System Administrator(CSA)) are highly desirable Work Experience The candidate must have 4 to 6 years of total experience. The candidate must have 4 to 6 years of relevant experience in a similar role, particularly in a professional services organization. The candidate must have experience in end-to-end ServiceNow GRC/IRM implementation. The candidate should have experience story creation, requirement gathering, conducting workshops & demos. Being able to participate in and/or watch business requirements recorded sessions. Come prepared to daily stand ups with questions on requirements. Translate business requirements into quality user stories with limited supervision Partner with our technical delivery team to ensure user stories are understood for proper product development Develop mockups as visual aides to support the user stories Support administrative tasks such as management of Rally activities within the AIG VDI Develop final click through materials representative of the configured product with text overlay providing a user manual for our client Develop quick reference guides to support training activities #KGS

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Job Title: QA Analyst Location: Noida, India Type: Full-time Reports to: QA Lead About the Role: We're looking for a detail-oriented QA Analyst to help ensure the quality of our software across a wide tech stack. You will write test cases, perform manual and automated testing, and work closely with developers and product managers to identify and resolve bugs before release. Responsibilities: Write, maintain, and execute test cases and test plans across web and backend systems. Collaborate with developers to understand features and edge cases. Develop and maintain automated tests using JavaScript/TypeScript, Python, and SQL. Validate APIs, data integrations, and UI workflows across tools built with React, Golang, Laravel, VueJS. Log, track, and manage defects using GitHub and Linear. Test in environments powered by AWS, Firebase, and databases like PostgreSQL and Redis. Assist in continuous integration/continuous deployment (CI/CD) pipeline testing. Requirements: 2+ years of experience in software QA or test automation. Solid foundation in JavaScript/TypeScript and/or Python. Understanding of QA methodologies, including test planning, execution, and defect tracking. Familiarity with frontend frameworks (e.g., React) and backend technologies (e.g., Laravel, Golang). Experience testing cloud-based applications (AWS/Firebase preferred). Strong attention to detail and passion for product quality. Effective communication and documentation skills. We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

Job Title: SailPoint Developer – (6–8 Years Experience) Location: Bangalore, India Role Overview: We are looking for an experienced SailPoint IIQ Developer to join our Identity and Access Management (IAM) team. The ideal candidate will have deep technical expertise in SailPoint IIQ development, integration, and customization, along with strong Java and API skills. This role involves working closely with cross-functional teams to deliver scalable and secure identity solutions. Key Responsibilities: Lead the development and customization of SailPoint IIQ components including rules, workflows, and connectors. Design and implement user provisioning, deprovisioning, and access request workflows. Integrate SailPoint with enterprise systems such as Workday, SAP, Active Directory, LDAP, Salesforce, and ServiceNow. Develop REST/SOAP API-based integrations for automated identity lifecycle management. Configure and optimize connectors (Flat File, JDBC, Web Services, etc.). Implement and manage RBAC/ABAC models, access policies, and certification campaigns. Develop custom rules using BeanShell and JavaScript to extend SailPoint functionality. Participate in Agile ceremonies and contribute to sprint planning, reviews, and retrospectives. Troubleshoot and resolve technical issues related to SailPoint IIQ implementations. Collaborate with architects, analysts, and business stakeholders to translate requirements into technical solutions. Required Skills: 6–8 years of experience in SailPoint IIQ development and implementation. Strong programming skills in Java, J2EE, and SQL. Experience with REST APIs and system integrations. Hands-on experience with identity aggregation, correlation, and reconciliation. Familiarity with Agile methodologies (Scrum, Kanban).\ Excellent problem-solving, communication, and collaboration skills.

Role Title: SAP Analytics Service Analyst Location: Chennai We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world. AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation programme – Axial. The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it’s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. What You’ll Do We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca’s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management. As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live. Essential For The Role Hands on with ServiceNow tool. Good understanding of SAP ecosystem Good with Incident management, Change requests, Service acceptance and hyper-care processes. Good understanding of product deployments. Good understanding helpdesk support Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Knowledge of SAP ecosystems, in any of these areas: SAP Datawarehousing and Analytics Stack. Desirable for the role Service management on a 24x7 business critical platform for a global company ITIL qualification Hands on with JIRA tool. Provide technical support to end-users, ensuring effective utilization of SAP analytics tools. Conduct workshops and training sessions to improve user competency in data analysis tools. Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics. Assist in the development and implementation of new analytics solutions and enhancements. Ensure compliance with data governance policies and maintain standards for data accuracy and security. Implement best practices for data management and analytics reporting. Team leadership and building teams. Managing outsourced service providers. Familiarity with regulatory frameworks (GxP, GPDR, SOX). Process digitisation and automation. Experience in pharmaceutical, healthcare, or manufacturing industries. Knowledge of Agile or hybrid project delivery methodologies. Why AstraZeneca? At Astrazeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare. So, what’s next? Are you already imaging yourself joining our team? Good, because we can’t wait to hear from you. Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and hope its yours If you’re curious to know more then we welcome your application no later than Where can I find out more? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/ Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en Date Posted 21-Jul-2025 Closing Date AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels. • Ability to use data and analysis to drive decision-making • Outstanding communication and facilitation skills • Demonstrated ability to complete multiple tasks under pressure • Drives change laterally across regions and organizations using influence skills • Maintains a positive attitude & thrives in ambiguous work environment Mandatory skills • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus • ServiceNow Certifications are a plus • Experience in ServiceNow HRSD product implementation is a plus • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

Job Title: SailPoint IdentityIQ (IIQ) Engineer / Developer Job Summary: We are seeking an experienced SailPoint IdentityIQ (IIQ) Engineer to support the design, development, and administration of our identity governance and access management solutions. The ideal candidate will have hands-on experience with SailPoint IIQ and a strong understanding of identity lifecycle management, access certification, policy enforcement, and role-based access control (RBAC). Key Responsibilities: Design, develop, configure, and implement SailPoint IdentityIQ (IIQ) solutions to support user provisioning, de-provisioning, access requests, and certifications. Develop connectors and integrations between SailPoint and external systems (e.g., Active Directory, LDAP, databases, cloud platforms, and SaaS applications). Implement and maintain access review campaigns, identity workflows, and automated lifecycle events. Manage role engineering, entitlement discovery, and policy enforcement including Segregation of Duties (SoD). Develop and maintain custom rules, tasks, and workflows using BeanShell scripting and Java. Troubleshoot and resolve issues related to identity provisioning, connector failures, or access anomalies. Collaborate with IAM architects, system owners, and security teams to meet compliance and operational requirements. Maintain comprehensive documentation including design specs, runbooks, and support guides. Support audit and compliance activities by providing reports, logs, and evidence related to identity controls. Required Qualifications: Bachelor’s degree in Computer Science, Cybersecurity, or related field; or equivalent experience. 3+ years of hands-on experience with SailPoint IdentityIQ (IIQ). Strong understanding of IAM concepts such as provisioning, access certification, RBAC, SoD, and identity lifecycle management. Experience with Java, BeanShell scripting, XML, and web technologies (REST/SOAP APIs). Experience integrating IIQ with Active Directory, LDAP, databases, and cloud applications (e.g., Workday, ServiceNow, Office 365, AWS). Familiarity with security and compliance frameworks such as NIST, ISO 27001, SOX, HIPAA. Preferred Qualifications: SailPoint Certified IdentityNow or IIQ Engineer/Developer certification. Experience with Agile/Scrum, DevOps pipelines, or version control tools (e.g., Git). Experience with cloud identity solutions (e.g., Azure AD, Okta, Ping). Familiarity with IDN (SailPoint IdentityNow) is a plus. Soft Skills: Strong analytical and problem-solving abilities. Effective communication and documentation skills. Ability to work independently and collaboratively in a fast-paced environment.

About Providence At Providence, we are grounded in our goal to serve all as we engineer the future of healthcare Providence Global Innovation Center, launched in Feb 2020, is the first development and innovation center of Providence outside the United States Providence is a $26B non-profit organization and is one of the largest health systems in the United States To read more, click here Why Us Best In-class Benefits Inclusive Leadership Challenging Work Competitive Pay Employee Friendly Policies Location: Hyderabad Enterprise Security and Infrastructure at Providence is responsible for appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients) What will you be responsible for As a Cybersecurity Engineer, youll support the daily operations and ongoing maintenance of core enterprise security platforms You'll ensure systems like Firewalls, WAFs, Email Security, and EDR tools are running optimally, responding to issues, and continuously aligned with our security standards What would your day look like Managing and resolving tickets via ServiceNow (SNOW) Investigating and responding to incidents, alerts, and user requests Performing routine platform maintenance and health checks Supporting sprint-based tasks and project work Documenting actions, SOPs, and contributing to process improvements Collaborating with cross-functional teams to resolve platform or integration issues Who are we looking for A hands-on security operations professional with strong troubleshooting skills, attention to detail, and the ability to work in a fast-paced environment Youre comfortable owning tasks, collaborating with global teams, and supporting a variety of security platforms in an enterprise environment What we expect 36 years of experience in Cybersecurity Operations or Security Platform Support Hands-on experience with Firewall, Web Application Firewall (WAF), Email Security, and EDR tools Familiarity with incident and request workflows using ticketing tools like ServiceNow Working knowledge of platform health checks, patching, and system maintenance Exposure to cloud environments (preferably Azure) is a plus Ability to manage time across ticket-based support and sprint work Strong communication skills and a collaborative mindset Experience working in multi-vendor environments and coordinating with vendors Preferred certifications: Security+, AZ-SC-100 or similar Providence is proud to be an Equal Opportunity Employer We appreciate differences related to the factors including but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment-related opportunities Health is a human right

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage

Toolset Manager Your role Location: Hyderabad Relevant Exp: 6+ Years Candidate’s responsibilities include but are not limited to: Exposure to new technologies (AI, Automation, PowerBI, Windows) Challenging work with specialists and Leadership Managing software used on daily basis by a large organization Influencing how the tools are designed and developed Collaboration with various partners across the different functions Your team The Support Command Center is a part of the EUSS organization and the Toolset Management team consists of 8 employees (manager included) who are responsible for managing, administrating and providing technical maintenance for critical applications used within the EUSS. The applications are CRC, Nimbus and ServiceNow platforms from an operational perspective. The Support Command Center Toolset Management team works towards enhancing performance and user experience along with addressing operational needs gathered from Managers responsible for operations. Your experience and skills Role and Responsibilities Application deployment and maintenance Monitoring, creating, updating GitLabs Creating database queries for PowerBI management purpose Risk assessment during on-boarding of new applications 3+ years of experience in a similar role Desired Candidates Requirements Fluent in English. Able to create knowledge base articles for products from supported pool understandable for non- technical users Application deployment and maintenance IT architecture Risk assessment SCRUM GitLab Contemporary knowledge of Server Operation, eager to participate in tests of supported applications

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Production ITG - APS Functions is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as: Compliance Finance Credit Risk RHG LEGAL Job Title Technical Production support Date 1/Jan/2025 Department Production ITG - APS Functions Location: Mumbai Business Line / Function APS Functions Reports To (Direct) Grade (if applicable) (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose The main responsibility of Production ITG - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: Application/Infra Incident Management Application/Infra Request Fulfilment Application/Infra Change Implementation Application/Infra Monitoring Application/Infra Automation Functional application support The team is also expected to work closely with their Paris and AMER regions colleagues. Responsibilities Direct Responsibilities 1 Professional background in Finance, vertical with a good understanding of financial terms, Accounting System processes, instruments, and transactions. 2 Ability to analyse business requirements and develop functional specifications 3 Ability to communicate effectively with IT teams as well as Business Teams 4 Familiarity with IT systems / databases 5 Ability to work within tight deadlines. 6 Ability to work independently and as part of a team. 7 Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user. 8 Daily health checks including SOD/EOD tasks of production environment. 9 Monitoring alerts and coordinating with DEV team support team and users for further action. 10 Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor. 11 Ability and willingness to rotate in various shifts during weekdays (Mon-Fri) as below: 2 weeks of General shift from 10:00 AM to 06:30 PM 2 weeks of afternoon shift from 12:30 PM to 09.00 PM 2 weeks of on call support after business hours 12 Ability and willingness to work on weekends on demand basis as per the shift roster 13 Good communication (written & verbal English) skills. Contributing Responsibilities Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation Contributing to the construction of production dashboards and undertaking the actions defined for improving the service Contribute to continuous improvement actions Technical & Behavioral Competencies Primary Skillsets (mandatory) Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience. Operation Excellence on Redhat Linux, Windows servers Vulnerability remediation for LINUX servers and Windows servers Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup Automation of deployment, customization, upgrades and monitoring through DevOps tools Strong English communication skills. Secondary Skill Sets (good To Have) Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management Experience working with ServiceNow Ticket Tool Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. Experience with Kubernetes and containers. Proven Working Experience With The Technology Below Configuration management tools: Ansible, Gitlab CI , DAIR Script: Shell Monitoring: Dynatrace Skills Referential Specific Qualifications (if required) Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Active listening Critical thinking Adaptability Transversal Skills: (Please select up to 5 skills) Ability to anticipate business / strategic evolution Analytical Ability Ability to develop and adapt a process Ability to inspire others & generate people's commitment Ability to set up relevant performance indicators Education Level Master Degree or equivalent Experience Level At least 7 years

Job Summary: We are seeking a proactive and detail-oriented Full Stack Developer for an L1 Support role with hands-on experience in Angular, Node.js, and MongoDB. The candidate will be responsible for monitoring production systems, identifying and resolving basic technical issues, escalating complex problems, and providing timely support for deployed applications. Key Responsibilities: Monitor and support production applications built with Angular and Node.js. Triage incoming tickets and debug front-end/back-end issues. Perform initial analysis of bugs, errors, and performance issues. Write scripts or minor code fixes for immediate production support. Coordinate with L2/L3 teams to escalate and resolve critical issues. Analyze MongoDB logs and queries to assist in issue resolution. Perform basic server health checks and API response monitoring. Document issue reports, fixes, and recurring incidents. Participate in release validations and smoke testing during deployments. Create and maintain support dashboards or monitoring alerts if needed. Required Skills: Strong understanding of Angular (v8+) with basic debugging skills. Proficiency in Node.js (Express.js preferred) for server-side issue analysis. Familiarity with MongoDB (including Compass and basic queries). Understanding of REST APIs, JSON, and common HTTP status codes. Basic shell scripting or command-line skills. Knowledge of tools like Postman, Swagger, and Git. Ability to read and understand logs for issue identification. Preferred Qualifications: 1–3 years of experience in full stack development or support. Experience with ticketing tools like Jira, Freshdesk, or ServiceNow. Exposure to monitoring tools like Grafana, Kibana, New Relic, or ELK Stack. Good communication skills for client coordination and documentation. Shift/Availability Requirements: Willingness to work in rotational shifts (if required). Available on-call for critical production issues or during deployment windows. Soft Skills: Strong problem-solving and analytical skills. Ability to work independently and under pressure. Quick learner with a focus on process adherence and documentation. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹100,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Full-stack development: 1 year (Preferred) Work Location: In person Speak with the employer +91 9741246780

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role And Responsibilities As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your Primary Responsibilities Include Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Preferred Education Master's Degree Required Technical And Professional Expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred Technical And Professional Experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your Role And Responsibilities As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your Primary Responsibilities Include Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Preferred Education Master's Degree Required Technical And Professional Expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred Technical And Professional Experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Job Specification: Must have worked with an IT Services Organization Technical background (BTech, BE, BCA, MCA, MTQM) In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc. Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc. Knowledge on statistical techniques for process improvement Thorough knowledge of CMMI, ISO 9K Experience process definition of Quality Management System/ process databases Strong facilitation skills for driving quality and innovation in projects High inter-personal skills Strong communication skills (Written, Verbal, Presentation skills, Assertiveness) Strong negotiation, problem-solving skills Responsibilities: Ensure an environment of Zero surprises by identifying risks by: Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc. Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews Mentor PMs for identifying risks, data analysis, innovations etc. Participate in senior management review of projects Conduct SQA reviews and ensure process compliance in projects Analyse findings from SQA reviews and identify improvement themes Highlight the risks to the management at the right time and with all the facts Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner Review write assigned processes Change Requests Participate in innovation program as Innovation facilitators for delivery and enabling function Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints Participate in Project team meetings Facilitate and participate in projects Root Cause Analysis meetings Ensure formal Configuration Management of QMS documents and other documents Ensure best practices are captured and shared in organization Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes Articulate contractual risks and work with senior management to mitigate the same Mandatory Competencies Beh - Communication and collaboration Business Assurance - Business Assurance

Critical Skills to Possess: 8+ years of experience with Oracle Siebel CRM , especially in Service or Call Center modules . Expertise in Siebel Tools, Workflows, Scripting (eScript/Browser Script) . Strong understanding of ticket lifecycle , SLA handling , and escalation logic . Familiarity with Siebel EIM , EAI , and Open UI customizations. Ability to troubleshoot and resolve production issues quickly. Good knowledge of SQL , Oracle DB , and performance tuning. Experience working in large-scale, global deployments and agile environments. Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Support and enhance Siebel GCT (Global Custom Ticketing) functionality for global operations. Work with business analysts and stakeholders to gather requirements and provide solutions within Siebel CRM. Customize Siebel objects (BOs, BCs, Applets, Views, Screens) to align with GCT processes. Implement and maintain Workflows, Business Services, and Scripting in the ticketing system. Integrate with external systems via Siebel EAI , Web Services , or REST APIs for end-to-end ticket lifecycle management. Develop ticket escalation logic, SLA timers, notifications, and custom reports. Perform production support and defect fixes as part of a global support model (follow-the-sun). Participate in testing (unit, SIT, UAT) and documentation.

Role: ServiceNow SLO Consultant Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Supplier Lifecycle Operations) module is must. Strong analytical and scripting skills across Client and Server-side scripting, including: Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: ServiceNow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) ServiceNow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Regards Ramkumar 9363437874

Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents). Strong understanding of Data verse , SharePoint, SQL, and other data sources. Expertise in writing Power FX expressions, JavaScript, and Power BI DAX queries. Familiarity with Microsoft 365 Admin Centre, Exchange, SharePoint Online, and Teams Administration. Microsoft Power Platform and Microsoft 365 certifications are a plus.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Key responsibilities: Acts as a bridge between the business problems and the technology solutions. Analyzes, transforms and ultimately resolves the business problems with the help of technology. Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change. Delivers business projects in line with sponsor requirements and enterprise architecture. Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment. Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training. Assists with the resolution of issues pertaining to the service. Adheres to and follows the relevant development and support processes. Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues. Takes responsibility for delivery of project elements with minimal supervision. Performs any other related task as required. To thrive in this role, you need to have: Seasoned understanding of business practices and processes. Excellent team player who displays good client service orientation with well-developed administrative and organization skills. Seasoned expertise in specific systems, processes and technologies that they will be required to analyze. Meticulous attention to detail whilst working under pressure. Excellent verbal and written communication skills. Seasoned process mapping technology knowledge. Ability to build rapport and engage effectively with a variety of stakeholders. Seasoned knowledge of project management methodology. Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives. Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations. Seasoned working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous. Seasoned understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator. Academic qualifications and certifications: Bachelor’s degree or equivalent in Business or Information Technology or a related field. Project management certification would be advantageous. Professional in Business Analysis certification is preferred. IIBA Membership required. Relevant technology certification(s) required, such as ITIL. Required experience: Seasoned experience as a Business Analyst gained within a technology services environment. Seasoned experience as a system administrator or developer would be advantageous. Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator. Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description Job Summary: We are seeking a skilled and experienced Service Desk L1 Engineer to join our IT team. The ideal candidate will have a strong background in IT support with specific knowledge and experience in tools such as Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow Tool. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues. Key Responsibilities First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email, or self ticket. Troubleshooting: Identify, diagnose, and resolve technical issues related to hardware, software, network connectivity, and specific tools such as Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow to be used . Ticket Management: Log and track all incidents and service requests in the ticketing system (ServiceNow), ensuring accurate and detailed documentation. User Support: Assist users with password resets, account unlocks, and basic application support. Configuration and Management: Perform basic configuration and management tasks in Intune, Active Directory, Azure, Exchange Admin, and O365. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes. Qualifications Education: Any Graduate with relevant experience Experience: 2-5 years of experience in an IT support role, with specific experience in using Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow. Technical Skills: Strong understanding of computer hardware, software, networking concepts, and the mentioned tools. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail. Customer Service: A customer-centric mindset with a passion for helping others. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Team Player: A collaborative team player with a willingness to learn and grow. Preferred Qualifications Certifications: Relevant certifications (ITIL Foundation, Microsoft Certified: Azure Fundamentals) are a plus. Tools Expertise: Proven expertise and hands-on experience with Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow. What We Offer Competitive salary and benefits package Opportunities for professional development and career advancement A supportive and inclusive work environment Hands-on training and mentorship from experienced IT professionals Additional Information At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)