11301 Servicenow Jobs - Page 9

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for JOB REQUIREMENTSEducation Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar background (Processes mentioned above)Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Knowledge on Success Factors and ServiceNow will be added advantage.Core Competencies Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsHire To Retire, Position creation, transfers, promotions, Job Change and Data Change etc. Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.Assist client with Admin activities (especially Document Mgmt.) related to Hire to Retire, Position creation, transfers, promotions, Job Change and Data Change etc.Have customer facing experience & experience of using telephony to speak with clients Qualification Any Graduation

Job Description: As a ServiceNow Consultant, you will be involved in developing, designing and supporting the technical solutions on the ServiceNow platform. Responsibilities: Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Provide software development and customization including, but not limited to screen tailoring, report setup, data imports, integration, third party software integrations, and custom application development. Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow. Coordinate and solve complex technical data and transformation issues. Qualifications: 4- 8 years of experience of ServiceNow Applications development or Product implementation experience Expert in Service Now, configuration, and development (ITOM-Service Mapping, Event Management , CMDB and Discovery experience required) Expert in developing ServiceNow Business Rules, Includes, UI Actions, Working experience with ServiceNow modules like ITOM, ITSM, Integration is an added advantage Responsible for the technical specification and implementation of the Service Now integration with 3rd party tools/systems. Expertise Web Services integrations (SOAP, REST), Scripted REST API's Essential Qualification: Certified System Admin Passport is mandatory Bachelor’s degree or equivalent combination of education and experience Location: Jaipur, Noida, Hyderabad

tga: Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Contract Type: Monthly, Long-Term Opportunity

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Strong understanding of application development methodologies.- Experience with integration of applications and data sources.- Familiarity with user interface design principles and best practices.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role: Manager Information Security (Release Management) Experience-6+Yrs Location-Hyderabad Domain Expertise: Strong understanding of the insurance industry. Experience working with multiple vendors and global teams. Technical Skills: Proficient in tools like JIRA, ServiceNow, Fortify, and vulnerability management platforms. Basic knowledge of Java, Linux, and HTML. Skilled in running scans, generating reports, and troubleshooting tool issues. Process & Operations: Hands-on experience in release and change management. Familiar with ISO and SOC audit processes. Manages L1 and L2 tickets, ensuring SLA compliance. Coordinates production releases and post-implementation reviews. Access & Security Management: Manages application access and license renewals. Owns ServiceNow access/removal request process. Guides teams in resolving access and vulnerability issues. Collaboration & Leadership: Participates in change advisory board meetings. Coordinates with stakeholders for smooth release execution. Leads scan template reviews and vulnerability assessments Regards, Infosys BPM Recruitment team

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in discussions to refine application features and address any challenges that arise during the development process, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Security Architecture DesignMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. You will document the implementation of the cloud security controls and transition to cloud security-managed operations. Your typical day will involve designing and implementing security solutions, collaborating with cross-functional teams, and ensuring compliance with governance and risk management standards. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and implement security solutions to protect the organization's cloud infrastructure.- Collaborate with cross-functional teams to ensure the security architecture meets business requirements.- Ensure compliance with governance and risk management standards.- Conduct risk assessments and develop mitigation strategies.- Stay up-to-date with the latest security trends and technologies.- Provide guidance and support to junior security professionals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Good To Have Skills: Experience with Security Architecture Design.- Strong understanding of cloud security principles and best practices.- Experience in designing and implementing security controls for cloud environments.- Knowledge of industry standards and regulations related to cloud security.- Familiarity with security frameworks such as ISO 27001 and NIST.- Excellent problem-solving and analytical skills.- Strong communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Who are we? Infosys (NYSE: INFY) is a global leader in consulting, technology, and outsourcing solutions. We enable clients, in more than 46 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys Consulting (IC) partners with clients from strategy through execution to transform their businesses in areas such as business /IT strategy, processes, organization, systems and risk. Infosys Consulting has 2600+ people across the US, Europe, APAC, and India, contributing over $628m in consulting revenue annually. We are Value Integrators – we deliver realized business value by managing transformations from strategy / setting direction through execution, including operating and optimizing delivered solutions. IC – SURE (Services, Utilities, Resources & Energy) is dedicated to serving Oil & Gas , Utilities, Resources and Service firms globally. The team in India works with its overseas counterparts and client teams to provide business consulting services to clients in the US, Europe, and Asia Pacific markets. Responsibilities: Supporting pursuits with large Oil & Gas/Utilities prospects by articulating Infosys’ unique value proposition through practical use cases across the value chain. Gathering, identifying, and documenting business requirements and creating functional specifications for new systems and processes. Assessing as-is processes, conducting gap analysis, designing to-be processes, and recommending changes. Experience with Six Sigma, Lean, or similar methodologies to drive continuous improvement in technology projects. Technology Project Management, including managing technology vendors and client stakeholders Managing large projects and programs in a multi-vendor, globally distributed team environment, leveraging Agile principles and DevOps capabilities. Collaborating closely with the IT Project Management Office. Supporting the implementation of client-specific digital solutions, including business case development, IT strategy, and tool/software selection. Design and implement scalable data pipelines, ETL/ELT workflows, and optimized data models across cloud data warehouses and lakes, enabling reliable access to high-quality data for business insights and strategic decision-making. Build and maintain dashboards, reports, and visualizations using tools such as Power BI, Tableau, etc. Write SQL queries and scripts to extract, clean, and manipulate data from multiple sources and conduct deep-dive analyses to evaluate business performance, identify opportunities, and support operational decisions. Integrate and govern data from diverse enterprise systems, ensuring data quality, integrity, and compliance with security and governance standards—supporting business-critical reporting, analytics, and regulatory needs. Collaborate with business stakeholders to translate strategic objectives into data-driven solutions, defining KPIs, uncovering actionable insights from structured and unstructured data, and enabling self-service analytics through partnerships with analysts and product teams. Working closely with client IT teams and business stakeholders to uncover opportunities and derive actionable insights. Participating in internal firm-building activities such as knowledge management. Supporting sales efforts for new and existing clients through proposal creation and sales presentation facilitation. Document data workflows, solutions, and processes clearly for both technical teams and business users. Work in Agile teams to manage data projects, align with PMO initiatives, and ensure business-focused delivery in global, multi-vendor environments. Support digital solution delivery including IT strategy, business case development, tool selection, and implementation. Contribute to client pursuits and internal knowledge-sharing by presenting digital use cases and supporting proposal development. Required Qualifications: 3–5 years of experience in data engineering with a strong track record in business-facing roles such as Business Analysis, Product Design, or Project Management—ideally within digital technology initiatives in the Oil & Gas or Utilities sector. Strong grasp of business analysis principles with proven experience in gathering and documenting requirements, and translating business needs into effective technical designs Excellent communication skills—both written and verbal—with the ability to convey ideas to technical and non-technical audiences, Skilled in data integration, transformation, and orchestration tools such as AWS Glue, Pyspark, Python, Azure Data Factory, SparkSQL, SQL, Palantir, data bricks Pipeline Builder, with hands-on experience using project and workflow tools like Azure DevOps (ADO), JIRA, VSTS, or ServiceNow (SNOW). Skilled in data visualization tools such as Power BI, Tableau, Palantir Contour, Palantir Workshop or similar, with hands-on experience using project and workflow tools like Azure DevOps (ADO), JIRA, VSTS, or ServiceNow (SNOW). Broad understanding of one or more modern digital technologies (e.g., Robotic Process Automation, Digital Transformation, Business Intelligence, AI/ML, Big Data, Data Analytics, IoT). Bachelor’s degree or Full-time MBA/PGDM from Tier 1/Tier 2 B-Schools in India or foreign equivalent. Preferred Qualifications: Knowledge of one or more digital technologies (Robotic Process Automation, Digital transformation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.) and its application in Oil & Gas/Utilities Industry Strong knowledge of agile development practices (Scrum), methodologies and tools. Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language. Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary Ability to interact at mid-level managers of clients’ organizations Understanding of SDLC (Software Development Lifecycle) Proven ability to work in multidisciplinary teams and to build strong relationships with clients Preferred Location(s): Electronic City, Phase 1, Bengaluru, Karnataka Pocharam Village, Hyderabad, Telangana Sholinganallur, Chennai, Tamil Nadu Hinjewadi Phase 3, Pune, Maharashtra Sector 48, Tikri, Gurgaon, Haryana Kishangarh, Chandigarh Jaipur Ahmedabad Indore Location of Posting is subject to business needs and requirement The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Please note this description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be at the forefront of designing, building, and configuring applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be responsible for troubleshooting issues and providing guidance to team members, making your role crucial in delivering high-quality solutions that align with organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage in continuous improvement initiatives to optimize application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application lifecycle management.- Ability to configure and customize ServiceNow modules.- Familiarity with scripting languages relevant to ServiceNow. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Job Purpose and Impact The Professional, Surface Area Management job safeguards the organization's digital assets by identifying and mitigating security vulnerabilities. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organization's overall cybersecurity posture. Key Accountabilities The Professional Vulnerability Analyst job safeguards the organizations digital assets by identifying, assessing, and helping remediate vulnerabilities across the global enterprise. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organizations overall cybersecurity posture through close coordination with stakeholders such as IT, security engineering, and application owners. This includes the following: Analyzing vulnerability data from tools such as Tenable, Qualys, or Rapid7. Prioritizing vulnerabilities based on risk context. Tracking remediation process and driving accountability with system owners through ticketing systems like Jira or ServiceNow. Strong communication and collaboration skills to work effectively across IT and security teams. Generate and present reports on vulnerability trends, SLA compliance, and risk posture. Support vulnerability scanning operations and troubleshoot scan coverage issues. Collaborate with other cyber security teams like Threat Intelligence to validate and enrich findings. Assist in patch validation and change coordination for remediation activities. Contribute to the tuning of scanning tools and development of custom dashboards. Stay informed on emerging threats, CVEs, zero-days, and best practices in vulnerability management. Solid understanding of CVSS, MITRE ATT&CK, and modern threat landscapes. Familiarity with remediation strategies on Windows, Linux, networking equipment, and cloud services (AWS, Azure, GCP, and/or OCI) - focused specialty in cloud services is a plus. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum Qualification: Minimum requirement of 5 years or more of relevant experience. Minimum of 5+ years of ServiceNow related work experience and 10-16 years overall experience Certification in ServiceNow under CIS IT Service Management Prior Experience in designing and implementing ServiceNow Case Management, Query Management and Workflow management Preferred Qualification: Lead Change - Level 2 - Develops resiliency to positively navigate change, work within uncertainty, and support others through the process. Demonstrate Digital Technology & Data Fluency - Level 2 - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Level 2 - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Level 2 - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Level 2 - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Level 2 - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.

Preferred candidate profile 3Yrs of Experience In technical support Excellent Communication Skills 24/7 Shifts 5Days Working 4.5 to 6 LPA International Exp Is needed Share CV to HR Arwa ( 8433726095)

Litmus 7 Seeking a Network and Security Support Engineer to provide 16x5 rotational support, manage Palo Alto and Zscaler firewalls, and troubleshoot LAN/WAN/WLAN networks. Experience with LogicMonitor, ServiceNow, and scripting (Python, Ansible, PowerShell) is a plus. his role represents a unique opportunity to shape the digital future of retail while establishing Litmus7 as the definitive strategic technology partner for enterprise retail transformation. Monitoring of network and firewall infrastructure, including links and connectivity health. Enable Network related metrics in monitoring tools. Detection, triage, and resolution of network-related alerts. Escalation and coordination with customers internal teams and third-party partners during major incidents. Drive P1 and Severity calls till closure of RCA. Drive Change Management Process. Handle large volume of tickets, coordinate internally to closure. Documentation and SOP development to fill current knowledge gaps. Proposing and implementing automation improvements for alerting and response. Maintaining incident tracking, resolution, and reporting via ITSM tools. Configuration, monitoring, and policy management for Palo Alto firewalls and Zscaler VPNs. Incident response and resolution for access, connectivity, and policy-related issues. Ongoing firewall rule management, access control reviews, and configuration changes. Coordination with regional teams to ensure language and time zone alignment during business hours. Participation in internal and external compliance activities, including documentation and policy maintenance. Support for ongoing infrastructure initiatives including upgrades, segmentation, and policy consolidation. Technology Environment Monitoring: LogicMonitor ITSM: ServiceNow Firewall & VPN: Palo Alto, Zscaler Firewalls: Palo Alto 420, 1400, 3200 series (in HA) VPN: Zscaler

Litmus 7 Seeking a Network and Security Support Engineer to provide 16x5 rotational support, manage Palo Alto and Zscaler firewalls, and troubleshoot LAN/WAN/WLAN networks. Experience with LogicMonitor, ServiceNow, and scripting (Python, Ansible, PowerShell) is a plus. his role represents a unique opportunity to shape the digital future of retail while establishing Litmus7 as the definitive strategic technology partner for enterprise retail transformation. Monitoring of network and firewall infrastructure, including links and connectivity health. Enable Network related metrics in monitoring tools. Detection, triage, and resolution of network-related alerts. Escalation and coordination with customers internal teams and third-party partners during major incidents. Drive P1 and Severity calls till closure of RCA. Drive Change Management Process. Handle large volume of tickets, coordinate internally to closure. Documentation and SOP development to fill current knowledge gaps. Proposing and implementing automation improvements for alerting and response. Maintaining incident tracking, resolution, and reporting via ITSM tools. Configuration, monitoring, and policy management for Palo Alto firewalls and Zscaler VPNs. Incident response and resolution for access, connectivity, and policy-related issues. Ongoing firewall rule management, access control reviews, and configuration changes. Coordination with regional teams to ensure language and time zone alignment during business hours. Participation in internal and external compliance activities, including documentation and policy maintenance. Support for ongoing infrastructure initiatives including upgrades, segmentation, and policy consolidation. Technology Environment Monitoring: LogicMonitor ITSM: ServiceNow Firewall & VPN: Palo Alto, Zscaler Firewalls: Palo Alto 420, 1400, 3200 series (in HA) VPN: Zscaler

So, what’s the role all about? The Sales Enablement Specialist and Global Partner Operations Specialist roles are pivotal in driving operational excellence and sales readiness across NICE Actimize’s global teams and partner ecosystem.The Sales Enablement Specialist focuses on managing enablement programs, onboarding, and content platforms to ensure the sales team is equipped with the knowledge and tools they need.The Global Partner Operations Specialist ensures seamless partner engagement by managing deal registrations, AWS ACE entries, and partner communications. How will you make an impact? Manage quarterly/annual enablement calendars and coordinate with cross-functional teams. Administer and publish content on the sales enablement platform, collaborating with PMM and supporting new feature rollouts. Maintain and enhance the new sales hire onboarding program and coordinate boot camps. Coordinate Know Before You Go (KBYG) sessions for annual sales kickoff and manage session recordings. Review and process partner deal registrations and communicate outcomes to partners. Manage AWS ACE pipeline entries and ensure accurate tagging and reporting. Support partner onboarding, maintain CRM records, and generate monthly operations reports. Serve as the operational point of contact for partner queries and support partner enablement webinars. Have you got what it takes? Bachelor's degree or equivalent. 2–5 years of experience in sales enablement and software sales environments. 3–5 years of experience in channel operations, partner programs, or sales operations. Experience with Microsoft tools (Excel, PowerPoint) , Salesforce, and sales enablement platforms (Highspot, Allego, Seismic). Strong understanding of sales processes, partner ecosystems, and marketplace models (AWS Marketplace, ACE). Excellent communication skills and ability to work cross-functionally. Project management skills and attention to detail. Ability to analyze data and generate actionable insights. Preferred Experience Familiarity with financial crime or risk management software industries. Prior experience supporting AWS Marketplace private offers and co-sell initiatives. Experience using ticketing platforms like Zendesk, ServiceNow, or Jira. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7924 Reporting into: Manager, Sales Enablement Role Type: Individual Contributor

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant -Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 7-9 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307669

Summary Position Summary ServiceNow SAM/HAM – Consultant - Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 3 –4 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307667

Summary Position Summary GRC/IRM ServiceNow — Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Solution Advisor, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. The Cyber Governance, Risk, and Compliance (GRC) and ServiceNow is one of the most rapidly growing market offerings with capability spanning - GRC strategy, design, and implementation of GRC & Security solutions using ServiceNow. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow GRC. The GRC Senior Solution/Solution Advisor is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. Understanding of risk and compliance pain points and how they can be addressed effectively through a scalable and usable GRC and ServiceNow technology is key to success in thisrole. Required: 7-9 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM. Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred). Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments. Well-versed in various ServiceNow products and platform capabilities. Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results. Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues. Experience designing, configuring, and developing product automations and integrations. Skilled in the design and development of scoped applications of varying complexity. Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting. Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience. Experience in developing and maintaining ServiceNow product knowledge and/or certifications. Ability to prioritize personal and team workloads and consistently meet deadlines. Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations. Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to go-live. Preferred: Must have ServiceNow IRM or Security Operations module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management & SIR Modules, etc.) Good to have ITAM, SAM, HAM & CMDB experience. Good to have ServiceNow Certified Application Developer (CAD). Good to have CIS - Risk and Compliance Implementation specialist certification. Good to have CIS – Security Incident Response Implementation specialist certification. Good to have CIS – Third Party Risk Management Implementation specialist certification. Good to have CIS – Vulnerability Response Implementation specialist certification. Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream #CA-DS Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 302575

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant - Lead Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 5-7 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307668

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant - Lead Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 5-7 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307668

Summary Position Summary GRC/IRM ServiceNow — Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Solution Advisor, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. The Cyber Governance, Risk, and Compliance (GRC) and ServiceNow is one of the most rapidly growing market offerings with capability spanning - GRC strategy, design, and implementation of GRC & Security solutions using ServiceNow. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow GRC. The GRC Senior Solution/Solution Advisor is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. Understanding of risk and compliance pain points and how they can be addressed effectively through a scalable and usable GRC and ServiceNow technology is key to success in thisrole. Required: 7-9 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM. Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred). Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments. Well-versed in various ServiceNow products and platform capabilities. Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results. Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues. Experience designing, configuring, and developing product automations and integrations. Skilled in the design and development of scoped applications of varying complexity. Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting. Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience. Experience in developing and maintaining ServiceNow product knowledge and/or certifications. Ability to prioritize personal and team workloads and consistently meet deadlines. Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations. Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to go-live. Preferred: Must have ServiceNow IRM or Security Operations module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management & SIR Modules, etc.) Good to have ITAM, SAM, HAM & CMDB experience. Good to have ServiceNow Certified Application Developer (CAD). Good to have CIS - Risk and Compliance Implementation specialist certification. Good to have CIS – Security Incident Response Implementation specialist certification. Good to have CIS – Third Party Risk Management Implementation specialist certification. Good to have CIS – Vulnerability Response Implementation specialist certification. Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream #CA-DS Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 302575

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant -Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 7-9 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307669

Summary Position Summary ServiceNow SAM/HAM – Consultant - Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 3 –4 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307667

Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion are at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Job Description Job Location - Gurugram OR Chennai Role Summary: Serve as the strategic and operational lead for Learning Management Systems (LMS), with Cornerstone OnDemand (CSOD) at the core. Drive the product vision, roadmap, and learner experience strategy by integrating state-of-the-art learning technologies. Collaborate across HR, IT, and vendors to deliver impactful, scalable, and data-informed learning solutions. Lead digital transformation initiatives that support skills-based development, AI-powered learning, and seamless platform integration — all through an agile, product-driven approach. Responsibilities & Scope: Own and prioritize the CSOD product roadmap aligned with learning goals and talent strategy. Evaluate and introduce state-of-the-art, future-ready learning technologies beyond CSOD. Design and continuously improve learner-centric experiences in collaboration with Learning Partners and COEs. Collaborate with HR, IT, and vendors to define requirements and prioritize features. Manage the product backlog, own user stories, and guide IT and vendors through development and UAT. Coordinate releases to ensure timely delivery and business readiness. Oversee demand and idea management with transparency and clear prioritization. Partner with People Analytics to track and report key learning metrics. Ensure data integrity and compliance across learning systems. Lead digital transformation initiatives, including AI-driven learning, automation, and skills-based development. Facilitate Agile processes and actively operate within a Scrum framework to drive continuous delivery and iteration. Serve as the liaison between HR and IT to translate business needs into product solutions. Lead change management and communication for major platform updates. Qualifications Skills & Competencies: Proven experience with CSOD and modern learning technologies, with a focus on scalable, learner-centric solutions. Strong grasp of learner experience design, digital learning trends, and skills-based learning models. Proficient in backlog management, user story writing, and Agile delivery, ideally within a Scrum framework. Solid understanding of learning technology ecosystems (including CSOD, LinkedIn Learning, AI-powered tools), with awareness of integrations with platforms like Workday, ServiceNow, and Power BI. Excellent stakeholder management, strategic planning, and cross-functional collaboration skills. Strong analytical mindset with the ability to validate learning data and deliver actionable insights. Skilled in leading change initiatives, driving adoption, and communicating with global audiences. Key Collaborations: Learning Partners, HRBPs, and Centers of Expertise (COEs) IT delivery partner (TCS), enterprise architects, and platform vendors (e.g., CSOD) People Analytics team for measurement and reporting HRIS and Service Delivery teams for platform integration and support Global administrators and regional learning teams to ensure adoption and business readiness Additional Information Welcome to our Support Organization In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll globally Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow. Alle your information will be kept confidential according to EEO guidelines. What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are. Never be short of inspiration from colleagues, clients, and projects. The long-term thinking of a foundation-owned company We offer: A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from. Opportunity to work with varied work tasks, across the organization. Opportunity to develop and influence your own area of responsibility. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application.