ServiceNow - Architect

We are hiring ServiceNow Architect having:

Key Responsibilities

ServiceNow Architect with ITSM expertise and strong Handson experience in CMDB

CSDM

responsible for designing, developing, and implementing ServiceNow solutions, ensuring alignment with ITSM

ServiceNow Development

• Design, develop, and implement custom solutions within the ServiceNow platform.
• Design, develop, and configure ServiceNow solutions with a focus on CMDB and CSDM.
• Implement and enhance ITSM processes such as Incident, Problem, Change, and Service Request Management.
• Develop and maintain CMDB integrations, ensuring accurate discovery and data population.
• Customize and configure ServiceNow applications (Incident, Problem, Change, Service Catalog, CMDB, etc.).
• Develop and maintain integrations with external systems (REST, SOAP, JDBC).
  

Technical Expertise

• Hands On experience in platform upgradation and SNOW.
• Build and configure ServiceNow workflows, business rules, UI policies, and other key ServiceNow components.
• Develop custom scripts using JavaScript to address client needs.
• Utilize ServiceNow Update Sets, scoped applications, and ServiceNow Studio for development.
  

Implementation & Deployment

• Collaborate with stakeholders to define technical requirements and deliver high-quality solutions.
• Assist in deployment planning, release management, and overall implementation of ServiceNow modules.
  

Troubleshooting & Support

• Provide ongoing support, enhancements, and troubleshooting for existing applications and modules.
• Resolve issues, bugs, and defects in the platform, ensuring minimal downtime.
  

Collaboration & Documentation

• Work closely with functional consultants, project managers, and business stakeholders to ensure alignment with project goals.
• Document development work, configurations, and solutions for future reference.
• Provide training and support to endusers and internal teams.
  

Required Qualifications

• 7+ years of handson experience as a ServiceNow Developer.
• Hands On experience in platform upgradation and SNOW
• Strong experience with ServiceNow Discovery, Service Mapping.
• Expert level understanding of CSDM data model and CI lifecycle.
• Proven ability to translate business needs into technical solutions.
• Experience managing CMDB governance processes and roles.
• Strong communication and stakeholder management skills.
• Proficient in JavaScript, ServiceNow scripting, and other development tools within ServiceNow.
• Experience in ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, Discovery, etc.
• Strong knowledge of ServiceNow platform administration, customizations, integrations, and configurations.
• Familiarity with web services like REST and SOAP and integration techniques.
• Experience with Agile methodologies and tools.
• Ability to work independently in a remote environment and manage time effectively