1039 Service Quality Jobs - Page 3

Role & responsibilities • The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Asses agent performance Ensure call audit targets are met successfully covering the entire team (allocated) Identify the bottom quartile, work with them and show improvement Calibrate with local Operations team to discuss the observations and track the improvement Creating an inspiring team environment with an open communication culture Organize regular, Refresher / Q&A and Call listening session Monitor teams quality performance and report on metrics Discover training needs and provide coaching Capture Customer Voice and propose solution over better call handling Identify process gaps, if any and highlight to operations team Publish Quality score agent wise/team wise/center wise on a regular basis Give process overview to the new team members Monthly assessments to check the knowledge level of the team Preferred candidate profile • Minimum 2 year of Quality Analyst experience and 3 years of overall experience Knowledge of Quality audits and parameters Good PC skills, especially MS Excel Good communication skills verbal and written Organizational and time-management skills Decision-making skills Graduate for recognized university • Good PC skills, especially MS Excel • Good communication skills verbal and written • Organizational and time-management skills • Decision-making skills

Internal Firm Services Industry/Sector Management Level Senior Manager & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career in Information Technology will provide you with the opportunity to support our core business functions by deploying processes to enable our IT Service management activities, including Change and Release Management Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and customers through product releases and platform upgrades; Performing data analysis to build actions plans toward IT Service Management adoption aligned to PwC Technology strategy; Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc); Coordinating and collaborating with a diverse global team to achieve outcomes; Coordinating or supporting product updates and changes to the platform; Supporting the creation and maintenance of product roadmaps; Communicating and presenting business and technical information cogently to a wide variety of audiences; Operating with independent authority and good judgment to resolve technical issues that pertain to the business applications under their area of responsibility; Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and, Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate. Mandatory skill sets Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Preferred skill sets ITIL Foundations v4 or higher certification Agile & Scrum Six Sigma yellow/green belt Data Analytics Azure DevOps Years of experience required 12+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills ITSM Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC) {+ 32 more} Travel Requirements Up to 20% No

Overview To effectively support the Accounting Operations functions, to ensure the provision of accounting operations services to all MUFG Group clients. This role entails providing payments and settlements, bank reconciliations and accounting support to pension clients. Key Accountabilities and main responsibilities Strategic Focus Support the Accounting Operations Team to ensure alignment with the company s mission, strategy, and objective. Enhance standardisation of business processes to drive operational performance. Regular review work practices/procedures to identify opportunities to improve quality or productivity. Implement projects which provide a value added service and a reduction in operational risk to the MUFG Group which facilitate retention of existing profitable business and profitable growth of the client portfolio. Operational Management Develop and implement changes to relevant policies and procedures within the Accounting Operations Team to ensure service quality standards and adherence to the latest regulatory and legislative requirements Ensure timeliness and accuracy of account payable entries, bank reconciliations, and key system processing Prepare and review transactions through banking platforms Prepare and review reports, and investigation outcomes on exceptions or flagged activities prepared by the Accounting Operations Team Resolve or further escalate issues, incidents, and risks raised by Accounting Operations Team for reporting internally to senior management and externally to client (governance meeting etc.) Perform procedural updates for Accounting Operations processes Ensure collaboration with internal functions (Operations, Business Support etc.) such as providing Accounting Operations input where needed in operational enquiries or internal system enhancements Partner with external parties (Banks, Custodians etc.) and act as Client Accounting representation where needed for discussions, negotiations, resolutions etc Delivery of organisational and technological change affecting the Accounting Operations team Implementation of new business processes to achieve beneficial improvements Emphasise the importance of client relationships and the critical nature of the processes across the team Enhance knowledge and skills within the Accounting Operations Team Support with training, coaching, and sharing of best practices with the Accounting Operations Team Encourage an environment of openness and information sharing within the Client Accounting Team, by participating regular team meetings and communication processes Governance & Risk Ensure that all operations and practices are compliant with legislative requirements and Company policies and to critically appraise internal practices to achieve best practice across the Accounting Operations team The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience 2+ years of relevant ORSO or pension funds payments, bank reconciliations, and accounts experience Strong understanding of pension administration, legislation, laws and regulations Strong understanding of all accounting concepts (i.e. Accounting standards) and reporting issues, including unit pricing Experienced with banking platforms, SWIFT and payment processing (local and global payments) Personal Attributes Demonstrate general knowledge and understanding of business wide processes, actively working with these areas to improve processes Proactive with problem solving and analytical skills with organised and methodical approach to work undertaken Must be able to make objective assessment of findings, with recommendations on way forward if appropriate Demonstrate an ability to discuss day-to-day processes with clients or other internal department managers Continuous improvement in the efficiency of departmental process and procedures Ability to work with limited supervision, and under pressure Sound computer skills (Excel, Word, PowerPoint etc) and General Ledger knowledge (PeopleSoft preferred) Knowledge of aaspire or similar administration system highly regarded

Overview This role is within the Fund Accounting Team which is responsible for functions such as transaction processing, asset set-up and maintenance, Fund Manager and Custodian reporting, and reconciliations, creating GAV/NAV packs, Fund Manager and Custodian reporting, which must be completed in a timely manner The incumbent needs to be the SME of the end-to-end operations of the day-to-day activities for a sub team of Fund accounting Function. As a Specialist, you need to work closely with Team Leaders, Managers, Senior Leadership in Mumbai hub and Global Stakeholders. She / He needs to work on activities assigned to her / him, manage daily deliverables, SLA, quality issues, huddles, and training. The role needs to work in rotational shift and there would be shifts starting at 2:30 AM IST Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with internal stakeholders Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Hold sessions with the team to communicate any changes, issues, procedures changes Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to the Sydney team Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards Detailed review of distributable income calculations for managed investment funds and liaising with external tax parties People Leadership Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Manage team resources by ensuring availability and punctuality of team members Governance & Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Liaising with financial reporting team to answer audit queries. Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk Prepare data for monthly reports for clients and internal stakeholders Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity Manage escalations and seek to resolve them to the satisfaction of the customer and client The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes The candidate should have 7+ years previous experience within a fund accounting environment preferably with an administrator, custodian, or fund manager. . CA/CPA qualified or relevant work experience within the FA space Working knowledge of Invest One application Working knowledge of IRESS, Omgeo CTM / Alert would be added advantage Willingness to work in rotational shift starting at 2.00 am IST. All round grasp of accounting standards and taxation affecting the managed funds industry. Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes Process expert knowledge in the investment process and trading instruments across various asset classes Problem solving, implementing practical solutions Ability to research and analyse legislative requirements and changes, update policy documents, checklists, templates, and procedures. Able to implement and complete project work both within teams and autonomously Able to co-ordinate conflicting deadlines Good communication skills both written and verbal Competent in Microsoft Office and ability to learn new software quickly

Overview To effectively support the Accounting Operations functions, to ensure the provision of accounting operations services to all MUFG Retirement Solutions clients. This role entails providing payments and settlements, bank reconciliations and accounting support to pension clients. Key Accountabilities and main responsibilities Strategic Focus Support the Accounting Operations Team to ensure alignment with the company s mission, strategy, and objective Enhance standardisation of business processes to drive operational performance Regular review work practices/procedures to identify opportunities to improve quality or productivity Assist to lead projects which provide a value-added service and a reduction in operational risk to the MUFG Retirement Solutions which facilitate retention of existing profitable business and profitable growth of the client portfolio Operational Management Develop and implement changes to relevant policies and procedures within the Accounting Operations Team to ensure service quality standards and adherence to the latest regulatory and legislative requirements Ensure timeliness and accuracy of account payable entries, bank reconciliations, and key system processing Review and authorise transactions through banking platforms Review reports and investigation outcomes on exceptions or flagged activities prepared by the Accounting Operations Team Resolve or further escalate issues, incidents, and risks raised by Accounting Operations Team for reporting internally to senior management and externally to client (governance meeting etc.) Perform assessment and review where applicable on procedural updates for Accounting Operations processes Ensure collaboration with internal functions (Operations, Business Support etc.) such as providing Accounting Operations input where needed in operational enquiries or internal system enhancements Partner with external parties (Banks, Custodians etc.) and act as Client Accounting representation where needed for discussions, negotiations, resolutions etc Delivery of organisational and technological change affecting the Accounting Operations team Drive initiative forward for implementation of new business processes to achieve beneficial improvements Emphasise the importance of client relationships and the critical nature of the processes across the team Enhance knowledge and skills within the Accounting Operations Team Support with training, coaching, and sharing of best practices with the Accounting Operations Team Encourage an environment of openness and information sharing within the Client Accounting Team, by participating regular team meetings and communication processes Assist with management of team resources and planning Governance & Risk Ensure that all operations and practices are compliant with legislative requirements and Company policies and to critically appraise internal practices to achieve best practice across the Accounting Operations team The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience 4+ years of relevant ORSO or pension funds payments, bank reconciliations, and accounts experience Strong understanding of pension administration, legislation, laws and regulations Strong understanding of all accounting concepts (i.e. Accounting standards) and reporting issues, including unit pricing Experienced with banking platforms, SWIFT and payment processing (local and global payments) Personal Attributes Demonstrate general knowledge and understanding of business wide processes, actively working with these areas to improve processes Proactive with problem solving and analytical skills with organised and methodical approach to work undertaken Must be able to make objective assessment of findings, with recommendations on way forward if appropriate Demonstrate an ability to discuss day-to-day processes with clients or other internal department managers Continuous improvement in the efficiency of departmental process and procedures Ability to work with limited supervision, and under pressure Sound computer skills (Excel, Word, PowerPoint etc) and General Ledger knowledge (PeopleSoft preferred) Knowledge of aaspire or similar administration system highly regarded

Job Brief: This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk. About the firm: NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener. Job Responsibilities: Key Responsibility Areas (KRAs): Sourcing drivers and vehicles. Ensure maintenance of vehicles. Ensure driver discipline Reporting & MIS Key Performance Indicators (KPIs): SLA & process adherence Performance on regular QC/ audits Number of Trips Customer satisfaction surveys (CSAT & NPS) Job Role: 1. Route Planning and Optimization: Develop and optimise transportation routes for efficiency and cost-effectiveness. Implement strategies to minimise travel time and fuel consumption. 2. Fleet Management: Oversee the daily deployment of vehicles to meet operational requirements. Ensure proper maintenance schedules for all vehicles in the fleet. 3. Driver Management: Supervise and coordinate the activities of drivers and other operational staff. Provide guidance, training, and performance feedback to ensure a high standard of Service. 4. Customer Service: Ensure a high level of customer satisfaction by monitoring service quality and addressing customer concerns. Implement customer feedback mechanisms and take corrective actions. 5. Compliance and Safety: Ensure compliance with transportation regulations and safety standards. Implement and enforce safety protocols and training programs for drivers and staff. 6. Vehicle Inspections: Conduct regular inspections of vehicles to identify and address any maintenance or safety issues. Ensure that all vehicles meet regulatory and company standards. 7. Emergency Response: Develop and implement emergency response plans for transportation-related incidents. Coordinate with relevant authorities and agencies during emergencies. 8. Cost Control: Monitor and control operational expenses, including fuel costs, maintenance, and other related expenditures. Identify areas for cost reduction and efficiency improvement. 9. Documentation and Record Keeping: Maintain accurate and up-to-date records of vehicle inspections, maintenance activities, and driver logs. Ensure compliance with documentation and reporting requirements. 10. Technology Utilisation: Implement and utilise technology solutions for route planning, vehicle tracking, and communication. Stay updated on advancements in transportation technology. 11. Performance Metrics: Define and monitor key performance indicators (KPIs) related to transportation operations. Analyse performance metrics regularly and recommend improvements. 12. Training and Development: Provide ongoing training and development opportunities for transportation staff, focusing on safety and operational efficiency. Ensure that drivers are well-trained on new technologies and best practices. 13. Vendor Management: Coordinate with transportation service providers, ensuring they meet service level agreements. Address issues and collaborate with vendors to enhance service quality. 14. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the transportation department. Implement initiatives to enhance overall effectiveness and service quality.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. What Youll Do: The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review Assist with distribution of reports, mail, and other correspondence to team members Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines Minimum of 2 years post-secondary or equivalent is required Costa Rica No Minimum requirement United Kingdom No Minimum requirement Trinidad & Tobago Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent role Certificates/Licenses Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

Thermal Power Project - Koderma, Lara and Singrauli project sites. Hiring to be on these locations Role- Commercial Manager, Project Manager and Technical leads - Civil, Mechanical, Electrical and Instrumentation, Commissioning, Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. About the team The CPP (Concession Prevention Program) has been operational since May 2018. The team is part of India Security & Loss prevention rolling into WWOS. The team has a strength of 9 analysts, who are assigned TT (Tickets) daily by the Customer Service team. The CPP perform checks, such as X-Ray image analysis, and share their findings on the TT with the CS team, enabling them to make informed decisions on concession issuance or denial. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.

We are seeking a talented Senior Developer to join our team. The ideal candidate should have a solid understanding of backend development principles and be able to contribute to development in Java and Node.js. Job Title : Sr Software Engineer (Java +NodeJS) Required Experience: 7-10 years Job Location: Ahmedabad/Pune Required Educational Qualification: Bachelor s degree in computer science, Software Engineering, or a related field. Requirements & Responsibilities: Candidates should have at least 7 years of experience as a software engineer, specializing in backend development. Strong knowledge of Java & NodeJS with TypeScript. Experience with RESTful API and JSON data structure. Good understanding of any one of the industry-leading SQL databases. Ability to write unit tests in any one of the industry standard frameworks. Basic knowledge of AWS/GCP services. Experience with security principles and practices in backend development. The ability to learn quickly and be open to taking up new challenges. A reliable nature with a helpful "can-do" attitude. Good written English skills and communication capabilities. Eagerness to deliver high-quality service to clients. Good to have Skills: Knowledge of CI/CD processes. Familiarity with deploying applications on cloud technologies. Exposure to React, Vue.js, Gatsby, and GraphQ L is a plus.

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region. Role Purpose To assist the Credit Operations Team lead to plan, direct and control the functioning of the Area credit operations with a view to ensuring the highest levels of service to both internal and external customers, and with the objective of protecting the interests of the bank at all times. Principal Responsibilities Impact on the Business Business Continuity Plan (BCP) Improving Process Efficiencies Customers / Stakeholders Ensuring that Centralized Credit Operations (CCO) provides high quality service to both external and internal customers Leadership & Teamwork Staff motivation & Training People Management Operational Effectiveness & Control Transaction Processing Protecting interests of the Bank Housekeeping Issues MIS & Reporting Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring. Major Challenges The main challenge is to provide high quality service to meet the demanding requirements of the wide range of corporate banking customers without compromising on our stringent internal standards. Given the keen competition to secure and retain business, back-office service quality will be a key differentiator, and the job holder has to continually ensure that the judicious balance is maintained between the conflicting pressures. The geographical spread of our operations, diverse jurisdictions, impact of new legislation, and the processing of time sensitive customer requests are the other challenges Role Context Credit Operations Department is responsible for monitoring the operational aspects of facilities granted to the customers. Though the jobholder does not directly deal with the customer, he/ she plays an important support role in the Credit Department. The job holder is responsible for checking the CARM application confirming that the security documentation has been completed before any facilities are drawdown by the customer. The task is critical as it protects the Bank s interest and ensures that it is adequately covered at all times. The jobholder is in constant touch with the Relationship Managers/Credit Operations Manager with regard to Documentation. The job holder needs to do various reporting to HHO/RBI/Internal Auditors etc. within stipulated deadlines. The jobholder operates within the parameters laid down in BIM, RBI and IBA guidelines and other local legal requirements. He/ She adhere to the requirements specified by the legal department or by Solicitors and the terms and conditions as defined in the CARM and Facility Letter. This requires the job holder to be familiar with the legal intricacies and complexities of the documents, the impact of the various clauses in the documents with a view to secure the Bank s interest and to ensure that they are within the RBI guidelines, FEMA etc. The jobholder needs to interact with the Bank s legal counsel and sometimes with the customer s Legal Department to ensure that the documents properly secure the Bank s interest and that they are obtained promptly. The jobholder is also responsible for passing provision/write off entries for All India Bad & Doubtful Corporate accounts. The Job holder is required to collate various returns which needs to be submitted to HHO/RBI/Auditors. Management of Risk Maintain awareness of Operational Risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM. Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Maintain and observe HSBC Internal Control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance policy by managing the compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators. Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Requirements Minimum Bachelor s degree / Graduation or as required for the role, whichever is higher This role requires 8-12 years of overall Credit Operations Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results Excellent planning, organizing and commercial skills including strong financial management capability with tenacy to drive through results Strong negotiation and influencing skills Ability to maintain composure and drive right outcomes under high risk business recovery scenarios Strong relationship management capabilities, with great leadership and interpersonal skills People and Stakeholder Management with Strong Communication and decision making ability

Job Requirements Key Responsibilities: Lead the planning, execution, and delivery of Mechanical Integrity Engineering service projects for oil & gas assets Develop and implement strategic plans to achieve annual business objectives and drive sustainable growth Responsible for hiring, training, deployment, and delivery excellence Manage large teams with respect to revenue, margins and applied ratio. Manage customer relationship and generate new business opportunity. Collaborate with customer operations, engineering, and procurement teams to align service delivery with contractual SLAs and KPIs. Drive continuous improvement in service quality, performance, and cost efficiency. Monitor project budgets, timelines, and resource utilization, ensuring profitability and client satisfaction. Build and maintain strong client relationships, acting as a key point of contact for escalations and strategic discussions. Implement digital tools and analytics for customer value proposition and better business insights. Work Experience Bachelor or Master degree in Mechanical, Petroleum, or Industrial Engineering. 15+ years of experience in industrial services or engineering delivery within the oil & gas sector, with at least 5 years in a senior leadership role. Proven experience managing large-scale service delivery projects in upstream, midstream, or downstream environments. Proven ability to lead and manage large, cross-functional teams (50+ personnel) across diverse scopes and geographies. Strong grasp of delivery excellence metrics, with a track record of setting, monitoring, and achieving performance benchmarks. Strong leadership, communication, and stakeholder management skills. Familiarity with industry standards such as API, ASME, ISO, and OSHA. Preferred Qualifications: PMP or equivalent project management certification. Experience with asset integrity management, or condition-based monitoring, digital oilfield technologies Exposure to international oil & gas markets and global delivery models.

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25614072 Req ID IND00088 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Summary: Quality Analyst - Healthcare Voice Processes We are looking for a detail-oriented Quality Analyst (QA) with at least 1 year of QA experience in voice processes, preferably in the US healthcare domain. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to evaluate and enhance service quality. This role focuses on monitoring agent performance, ensuring compliance with healthcare regulations, and driving continuous improvement in customer interactions. Night shift availability is required. In this role you will: Monitor and evaluate outbound/inbound calls to ensure adherence to quality standards and compliance with HIPAA and other healthcare regulations. Analyse call recordings and provide detailed feedback to agents on communication, problem-solving, and compliance. Identify areas for improvement in agent performance and recommend actionable solutions to address gaps. Develop and maintain quality monitoring systems, checklists, and scorecards to track performance metrics. Collaborate with team leaders and trainers to design and implement improvement plans. Conduct calibration sessions to align quality standards across teams and ensure uniform evaluation practices. Prepare quality reports and dashboards, highlighting trends, common issues, and opportunities for improvement. Stay updated on industry standards, healthcare guidelines, and company policies to ensure ongoing compliance. Provide insights to enhance overall customer satisfaction and operational efficiency. We are looking for someone who has: At least 1 year of experience as a Quality Analyst in voice processes, preferably in the US healthcare sector. Strong understanding of quality assurance methodologies, call evaluation techniques, and compliance standards. Excellent verbal and written communication skills, with a focus on providing constructive feedback. Knowledge of healthcare processes, medical terminologies, and HIPAA regulations (preferred). Proficiency in using QA tools, CRM platforms, and reporting systems. Strong analytical and problem-solving skills, with attention to detail. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Willingness to work night shifts. --- Educational Qualification Bachelor s degree in any field (preferred: Healthcare Administration, Business Management, or related areas). Why join our ResultsCX team? Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if that s Your Greater About ResultsCX ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Sales & service Engineer (resident engineer): Trivandrum | Pune | Chandigarh Location: Trivandrum | Pune | Chandigarh Desired candidates profile: The candidate is responsible for maintaining service quality, ensuring customer satisfaction and timely completion of service requests, including follow-up for payments. They should also handle service reporting and analysis, meet or exceed sales targets and provide accurate sales forecasts. Generate leads and strategically convert inquiries into orders. Required Experience, Skills and Qualifications Qualification: Graduate in Electronics / Electrical / Mechatronics / Electronics & Instrumentation / Science is required with a strong background in service troubleshooting. The ideal candidate should also possess strong sales skills, a comprehensive understanding of our products, applications, and support, the ability to conduct market research using digital tools and platforms, strong analytical skills, and familiarity with MS-Office and CRM. Experience: 1+ years of experience preferably in Sales / Service of laboratory instrumentation

About DrinkPrime: Drink Prime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At Drink Prime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of Drink Prime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Purpose of the role: We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and coordinating the supply chain of our business. Roles and Responsibilities: - Develop and implement operational policies and procedures for efficient operations. - Enhance systems, processes, and best practices. - Manage day-to-day operations, overseeing the operations team and department. - Monitors employee and team performance, offering coaching, training, and feedback for improvement. - Handle resource allocation to meet strategic goals. - Collaborate cross-departmentally to align operations with organizational objectives. - Cultivate and maintain relationships with vendors. - Implement quality assurance measures for services and monitor KPIs. - Enhance customer service quality and satisfaction. - Analyse data to identify process improvement opportunities and cost savings. - Manage supply chain processes, including inventory. - Optimize workflows and processes for efficiency and cost-effectiveness. -Oversee staffing plans, recruitment, and training. - Report on operational efficiency and quality standards. - Stay updated on industry trends and best practices. - Maintain service operations to ensure sustainability.

**Job Title:** IT Service Analyst Veeva Quality Vault **Team Introduction:** (leave this empty as a placeholder section) **Position Summary:** This role offers an exciting opportunity to support and manage the Veeva Quality Vault at GSK in India. As an IT Service Analyst, you will play a key role in ensuring the system operates efficiently, remains audit-ready, and meets compliance standards. You will collaborate with cross-functional teams, manage incidents, and drive continuous improvement initiatives. The ideal candidate will bring strong technical expertise, a proactive mindset, and a commitment to delivering high-quality service management. **Responsibilities:** - Provide Level 2/Level 3 support for the Veeva Quality Vault, including incident, problem, and change management. - Act as the primary point of contact for operational escalations and ensure timely resolution of issues. - Collaborate with business stakeholders and technical teams to ensure the system aligns with business requirements and compliance standards. - Monitor service performance against agreed SLAs and OLAs, and prepare regular reports. - Lead initiatives to improve service quality, enhance system functionality, and optimize user experience. - Ensure the system is audit-ready and compliant with all relevant legislative and regulatory requirements. **Qualifications/Skills:** **Basic:** - Bachelor s degree in Engineering, Technology, Computer Science, or a related field. - Minimum of 5 years of experience in IT service management or a related role. - Hands-on experience with Veeva Quality Vault or similar quality management systems. - Strong knowledge of ITIL or other service management frameworks. - Excellent communication, collaboration, and problem-solving skills. **Preferred:** - Master s degree in Engineering, Technology, Computer Science, or a related field. - Veeva Platform Admin certifications. - Experience in the pharmaceutical or healthcare industry. - Familiarity with ServiceNow or other IT service management tools. - Project management certification (e.g., PMP, PRINCE2). **Work Arrangement:** This role is on-site, located in India. This Position Description is to provide a framework for job understanding between employee and manager. It may not cover or contain the full listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice and at the discretion of the management of the Company. The position description is not used in the assignment or assessment of any GSK level or grade used in the Job Evaluation Process. Skills Veeva, Veeva Vault Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose to unite science, technology and talent to get ahead of disease together so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in gsk.com , you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Service Delivery Manager will lead, provide direction for End User Services team, coordinate with counterparts and stakeholders, and strategically align with End User Services leaders. This role will demonstrate superior professionalism, calm demeanor, and strong people management skills. Essential Job Functions Oversee governance by tracking and analyzing daily service delivery SLAs, reporting findings, and escalating issues to senior management. Supervise lifecycle activities, including incident management, compliance audits, software licensing, and upgrades. Lead a team of service delivery specialists, exemplifying positive customer service and client relationship skills. - (35%) Monitor tools such as ServiceNow and SCCM for performance SLAs and hardware/software lifecycle. Exercise attention to detail and accuracy by analyzing data and drawing conclusions based upon the data. Provide mentoring and feedback to team members where necessary to meet agreements. - (20%) Build and foster strong relationships with information technology, business user groups, and service providers to assess internal needs, improve service and/or resolve issues/concerns with the quality of services provided. Demonstrate excellent communication skills in dealing with internal and external customers and business partners. - (15%) Provide leadership of End User Services associates through mentoring, training, and corrective action as needed. Work with other business units to identify and resolve issues when needed. Identify innovative technologies for use and look for ways to improve use of existing technologies for end user needs. Maintain vendor relationships for procurement, support, and staffing as needed. - (10%) Oversee daily IT Service Desk operations along with another Service Delivery Manager, ensuring efficient support for end-users and clients. Manage an MSP Service Desk, implement best practices, and monitor service metrics. - (10%) Ensure timely resolution of incidents and service requests, maintaining high customer satisfaction. Collaborate with IT teams to address issues and improve service quality. Develop and enforce SLAs, continuously enhancing service desk capabilities. - (10%) Minimum Qualifications Bachelor s Degree 7+ years in service delivery or end user services 3+ years in leading projects, mentoring and/or coaching, demonstrated SME in department Preferred Qualifications Master s Degree 9+ years experience with ServiceNow or other comparable IT service management tool Skills Relationship Management Detail-Oriented Communication Team Management ITSM practice Managing service desk functions Hands on in word & excel reporting & documentation, trend analysis, metrics, SNOW Reports To : Senior Manager and above Direct Reports : 2 - 5 Work Environment Normal office environment, hybrid. Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. About Bread Financial At Bread Financial, you ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We ve been consistently recognized as a best place to work nationally and in many markets and we re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn . All job offers are contingent upon successful completion of credit and background checks. Bread Financial is an Equal Opportunity Employer. Job Family: Information Technology Job Type: Regular

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. What will I be doing As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests privacies are protected during service. Offer all possible assistance to guests and respond to guests requests. Clean and replenish supplies for guestrooms according to standards and procedures. Does turndown service when required. Ensure master keys are kept secure at all times. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Be courteous and professional at all times, delivering high quality service to guests. Maintain good working relationships with team members and all other departments. Report maintenance issues promptly to the Engineering team. Ensure compliance of lost and found procedures. Take appropriate action to resolve guests complaints. Promote the hotel and Hilton products and services. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned.

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Job_Description":" About us: DNA Growth is a leading Financial Modelling & Financial Advisory Consulting firm specializing in financial modelling and valuations. We specialise in providing expert, complete financial solutions and services to firms worldwide. DNA Growth offers the most cost-effective, resourceful, and broad-ranging financial services for businesses. Key Responsibilities 1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the first point of contact for team queries and issue resolution. Maintain a positive, accountable, and collaborative team culture. 2. Call Quality Monitoring & Feedback Audit at least 35 calls per agent daily to ensure compliance with quality and process standards. Monitor live calls regularly to assess call handling quality. Provide constructive feedback and corrective training daily and weekly based on audit outcomes. Maintain audit records and track improvements over time. 3. Training & Development Conduct initial training for new team members and refresher training for existing staff. Organize knowledge-sharing sessions to address common process gaps or updates. Respond to team knowledge gaps proactively through targeted training and coaching. 4. Performance Monitoring & Reporting Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality. Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership. Discuss team performance weekly with the Project Manager . Send advisory or warning emails to team members if required based on underperformance or repeated issues. Conduct monthly performance review meetings with each team member. Create and maintain a performance matrix to track improvements, goals, and gaps. 5. Client & Communication Management Act as the communication bridge between the client and internal teams. Manage escalations from both team and client sides professionally and efficiently. Communicate process updates, client feedback, and policy changes to the team in a timely and clear manner. 6. Process Compliance & Oversight Ensure compliance with client-specific protocols, GDPR, and internal confidentiality policies. Oversee accurate documentation and updating of patient records and administrative actions. Identify and suggest improvements to streamline operations and workflows. 7. Operational & Technical Readiness Ensure team members are well-versed in client tools, CRM systems, and documentation protocols. Promote continuous improvement in call quality, documentation accuracy, and customer satisfaction. 8. Personal Contribution In addition to leadership responsibilities, the TL should handle at least 50 calls weekly to stay connected with the process and challenges. Maintain flexibility with rotational shifts and dynamic workload demands. Requirements Professionalism & Workplace Culture Maintain a healthy working environment by demonstrating respect, integrity, and professionalism in all team interactions. Promote a fair and performance-based culture avoid any form of favoritism or bias. Refrain from taunting, personal remarks, or unfair targeting of any team member. Do not encourage or tolerate any disrespectful, toxic, or politically incorrect behavior that singles out or harms individuals. Foster inclusivity, support, and positive morale to ensure psychological safety and trust within the team. ","

We are looking for a seasoned consumer-internet business professional to join our category team. The role is essential for the strategic growth and success of specific categories on our platform, ensuring a robust supply of high-quality professionals and a seamless experience for our customers.The ideal candidate will have a strong background in new seller onboarding, account management, negotiation skills and proven track record in the Indian ecommerce landscape Key Responsibilities: New Category Launch & Growth: Develop and execute comprehensive strategies for launch of new categories, including market analysis, competitive benchmarking, and identifying growth opportunities. Seller Onboarding: Onboard and select a wide range of sellers under different services that align with our category strategy and meet customer demands. Meet all targets at a weekly/monthly/quarterly level. Seller Relationship Management: Establish and nurture strong relationships with sellers in order to have a wide range of services under selected categories & price points. Customer Focus: Champion a customer centric approach in all onboarding decisions, ensuring services meet customer needs. Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) for your categories, such as professional-to-customer matching rates, service quality, customer satisfaction, and revenue. Implement data-driven strategies to optimize performance and achieve category goals. Market Intelligence: Stay abreast of industry trends, emerging technologies, and competitor activities to adapt our category strategies and maintain a competitive edge Sales and Marketing collaboration: Work closely with the marketing team to develop promotional strategies that drive visibility and purchases. Team Lead : Lead a team of category managers to meet business goals and thrive to work on ambiguity. Also, as & when required, be able to Run the cluster of few categories as an independent lead. Qualification and Skills - Graduate in Business Administration, Marketing, Economics, or a related field with 6-8 years of experience. masters degree (MBA) is preferred but not mandatory Proven expertise of 3-4 years in category management or a similar role, preferably within a marketplace, e-commerce, or services-oriented platform. Demonstrated ability to manage multiple projects simultaneously and work effectively in a fast-paced environment. Exposure to a 0->1 set-up is highly desirable Achieved success in scaling e-commerce operations across multiple markets, driving significant revenue growth, and implementing process improvements. Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions. Ability to develop and maintain working external as we'll as cross-functional relationships and manage multiple teams and professionals efficiently. Proficiency in data analysis tools and CRM software

We are looking for a highly skilled and experienced Operations Analyst to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in branch compliance and service quality. Roles and Responsibility Monitor and analyze operational data to identify trends and areas for improvement. Develop and implement process improvements to enhance service quality and efficiency. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Conduct risk assessments and develop mitigation strategies. Analyze customer feedback and implement changes to improve overall customer satisfaction. Identify and implement cost-saving initiatives. Job Requirements Strong understanding of BFSI operations and regulations. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to maintain confidentiality and handle sensitive information.

ROLEPURPOSE & OBJECTIVE Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivans products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches. Theincumbent monitors daily performance of branch staff and managesa team of 5 to 7 employees. Thisrole is applicable only to Gold & Silver Branches. FINANCIALSIZE NON-FINANCIALSIZE Entireliability target for the branch CASABook as per the branch TASCBook as per the branch BB-FIGBook as per the branch Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch Numbertarget for all the respective products. CA SA TASC SnrCitizen HNI NR KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business Implementbranch specific marketing & communication strategies tocontinuously strengthen the Ujjivan brand. Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch. Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches. Monitordaily performance of branch staff. Tomanage a team of 5 to 7 employees. Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews. Ensureall deferrals taken are cleared within the specific period. Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met. Customers Ensurecustomers are educated about all products/services offered byUjjivan Ensurecourteous customer service is offered to customers by the branchstaff Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc. Leadcustomer connect initiatives in the branch vicinity InternalProcess Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence, ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations & applicable laws in thebranch Monitor,control & minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality Overseeaccurate cash management and tallying of accounts in the systemthrough the Cashier Accountablefor branch safety including security of cash/vault etc. Learning& Performance Ensurethat all members of the Branch staff are up to date on allrelevant circulars and all products/services offered in theBranch Ensureadherence to training man-days/ mandatory training programs forself and reportees Ensuregoal-setting, mid-year review and annual appraisal process withinspecified timelines for self and reportees Monitorperformance of staff against defined goals/metrics and takecorrective action wherever required; undertake disciplinary andattendance monitoring for liabilities sales team and branchoperations team Coordinatewith state HR on people related matters; support branchactivities to foster teamwork and continuously make Ujjivan agreat place to work Ensurecoordination between staff of different teams, to build acollaborative spirit and shared sense of purpose (which couldalso enable cross-sell and overall target achievement) Qualifications Graduatein Commerce/Business/Economics or related subjects. PGDM/ MBAfrom a Tier 2 or 3 college preferred Experience Shouldhave overall experience of 7-12 Years in core banking sales withgood knowledge of banking products and regulatory requirements inbanking/micro-finance. Shouldhave worked as a Branch Manager for at least 1-2 years. FunctionalSkills Sales& marketing skills across multiple products. Shouldhave managed a deposit book of 25 to 75 Cr. Knowledgeon liabilities products & unsecured loans products Knowledgeof basic accounting and finance administration Analyticalskills Process& Compliance Orientation: Knowledgeable on KYCnorms/guidelines for liabilities & unsecured loans BehavioralSkills ManagingCustomer Relations and excellent service orientation andrelationship management skills CommunicationSkills - fluent in the local language & English Abilityto manage teams and drive performance. Should have managed a teamof 7 to 15 staff. Achievement/Performanceoriented Productknowledge Location - Ambasamudram,Ambur,Anupshahr,Bagalkot,Bailhongal,Bengaluru,Bodinayakanur,Challakere,Chengalpattu,Chennai,Chitradurga,Coimbatore,Cuddalore,Davangere,Gobichettipalayam,Gokak,Gundlupet,Hassan,Hospet,Kunnamkulam,Maddur,Mayiladuthurai,Mettupalayam,Nagapattinam,Nagar,Namakkal,Paramathi-Velur,Puttur,Rasipuram,Sankarankoil,Shrirangapattana,Tirunelveli,Tirupathur,Udupi,Vellore,Virudhachalam,Yelahanka

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.