1039 Service Quality Jobs - Page 5

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! What Youll Do: What Were Looking For: Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

":" Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Following up on inquiries and ensuring timely response Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments Ensuring a positive and professional approach in all interactions. Build and nurture strong, collaborative relationships with new and existing customers Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention. Requirements Communication Skills: Excellent verbal and written communication skills Qualification: 12th pass / Graduate (preferred). Experience: Minimum 1 Year (Freshers can also apply) Full Time Role - Day Shift Only Work From Office: Baner, Pune Multiple Shifts to choose from. Benefits Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development. Competitive Compensation: Receive salary in line with industry standards. Career Advancement: Opportunities for upward mobility and career progression within the organization. Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

As the Hostel Manager, your primary responsibility will be to oversee all hostel operations, including front office, housekeeping, maintenance, and food & beverage. You will ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain service quality. Your goal will be to uphold high levels of customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will be crucial to identify areas for improvement and taking corrective actions when necessary. You will be responsible for scheduling shifts and managing workloads to ensure smooth operations, as well as conducting performance evaluations to motivate employees to provide excellent service. Managing hostel budgets, controlling costs, and maximizing revenue will be key aspects of your role. This includes setting room rates, monitoring occupancy levels, and implementing pricing strategies. Ensuring compliance with health, safety, and hygiene regulations, as well as implementing security measures to protect guests, staff, and hotel property, will be essential to maintain a safe and secure environment. Staying up to date with industry regulations and best practices will also be a part of your responsibilities. Your efforts will contribute to the overall success of The Medicity, a leading learning platform dedicated to providing future doctors and practicing surgeons with the best surgical techniques and skills through certification courses.,

Job Title : COMMAND CENTER MANAGER About the role: We are seeking a highly organized and analytical Command Centre Manager to lead the operations of our centralized command centre, ensuring seamless coordination across service, device registration, scanner activation/deactivation, call centre teams, and data reporting. The ideal candidate must possess strong leadership, technical aptitude, and analytical capabilities. Role & responsibilities Command Center Operations Monitoring. Data Analysis & Reporting. Scanner & Device Lifecycle Management. Stakeholder Coordination & Escalation Handling. Compliance & Standard Operating Procedures(SOP) Adherence. Team Leadership & Supervision. Preferred candidate profile Experience: Minimum 5-10 years of experience in Leading Call centre operations, device/asset management and data analytics. Proficiency in tools such as CRM systems, Excel, and TMS portals. Strong data visualization and reporting skills; ability to prepare dashboards using Excel or BI tools. Exceptional verbal and written communication in English, Hindi, and Telugu. Strong leadership and team coordination skills with proven ability to manage shifts and 24x7 operations. Analytical mindset with attention to detail, and ability to interpret complex operational data. Exposure to UIDAI processes, scanner RD management, and PDS/NIC environments is an advantage. INTRESTED CANDIDATED PLEASE SHARE UPDATED PROFILE WITH FOLLOWING DETAILS TO "careers@visiontek.co.in" Total Exp: Relevant Exp: Exp in Operations: CCTC: ECTC: NP: Regards, HR.

District Lead - Health Systems Strengthening - India Health Action Trust (IHAT) District Lead Health Systems Strengthening About IHAT: About Program: Sr Deputy Director or any person designated by him/her. Travel Requirements: 70% Job Summary : District Lead Health System is a dedicated leadership position is proposed to enhance the integration and delivery of health reforms at the district level, with an intensive focus on Deoria Sadar MP blocks. This role will ensure strategic coordination, capacity enhancement, and systems strengthening to improve the accessibility, quality, and accountability of health services. The District Lead Health System will provide strategic leadership and coordination across several key domains, including facility strengthening, digital data systems, and capacity building. The overarching objective is to ensure that primary healthcare services in Deoria District are accessible, equitable, and of high quality. Key Responsibilities: Baseline Assessments: Conduct comprehensive assessments of public health facilities (PHC, AAM, CHC, FRU) to establish benchmarks and monitor progress through clearly defined Key Performance Indicators (KPIs). Infrastructure & Capacity Building: Support the strengthening of healthcare infrastructure and systems at the district level, focusing on facility upgrades, human resource management, and digital transformation. Service Quality Enhancement: Drive improvements in service delivery, resource availability, and facility functionality across all levels of care, ensuring alignment with national standards. Essential Services Management: Support in ensuring the availability and efficient management of essential drugs, diagnostics, and referral mechanisms, enhancing access and continuity of care. Quality Assurance (NQAS): Support, facilitate, and mentor facilities in achieving National Quality Assurance Standards (NQAS) certification through systematic guidance and process improvements. Digital Health Integration: Support the implementation and integration of digital health platforms (e.g., HIS, e-Kavach, ABHA, eSanjeevani, Nikshay, HMIS), ensuring interoperability and sustainability. Data-Driven Decision-Making: Analyze health data to inform strategic planning, performance monitoring, and evidence-based decision-making. Digital Literacy & Compliance: Support the administration in promoting digital literacy among health workers and ensure practical usage and compliance with digital health tools. Training & Capacity Development: Support in conducting training needs assessments and designing tailored capacity-building programs for frontline workers, service providers, and healthcare managers. Supportive Supervision: Strengthen supervision mechanisms to improve accountability, service delivery standards, and on-ground performance monitoring. Knowledge Sharing: Encourage cross-functional learning and the dissemination of best practices to foster continuous improvement in healthcare quality. Performance Reporting: Provide actionable insights through regular reports, performance dashboards, and analytics to district and state health authorities, guiding strategic interventions. Work Experience: Minimum 3-5 years in public health program implementation and system strengthening. Preference for experience with government health systems, digital health platforms, and capacity-building programs. Education: MBBS with an additional qualification in Public Health or a Postgraduate degree in Public Health (MPH, MD in Community Medicine, etc.). Key Competencies: Knowledge of government data system Coaching and mentoring Basics of MS Word and PowerPoint Knowledge of Maternal Health policies in India/UP Knowledge of Child Health policies in India/UP Basic knowledge of components of RMNCHN How To Apply : Interested candidates should submit their applications by clicking the Apply Now button provided on this page. Only a complete application submitted through the online portal before the closing date will be considered. IHAT provides a safe working environment for all its employees; follows the principle of equal opportunity and encourages women applicants. Physically challenged with required skills /knowledge and willing to travel are also encouraged to apply. We will be following a systematic selection process to fill this position based on experience, competency and suitability. Shortlisting for the posts will take place soon after the closing date. Only shortlisted candidates will be invited for an interview. Unfortunately, we can only contact applicants who have been shortlisted for the interview. If you have not heard from us within 6 weeks of the closing date, please assume that the current IHAT positions are unable to accommodate you at the moment. It is also not possible for us to provide you with specific feedback because of the volume of applications we receive. IHAT does not charge any application, processing, training, interviewing, testing, or other fees in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. District Specialist Community Health RMNCH+N Kushinagar, Maharajganj and Jhansi (Uttar Pradesh) Firozabad, Mainpuri, Ambedkar Nagar, Ayodhya, Kanpur Nagar and Mirzapur (Uttar Pradesh)

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist In this role, you will: Investigate and analyse Incidents to identify underlying problems and their root causes. Conduct root cause analysis. Assign problem tickets and tasks to appropriate subject matter experts. Track/drive to resolution. Provide round the clock production support across different markets. Promote a culture of continuous improvement by implementing best practices, conducting post-incident reviews, and driving initiatives to enhance the overall problem management process and reduce the impact of future incidents. Maintain knowledge base of Incidents to enable future resolution. Track and report on metrics for key areas including. Change status (success / failures including root cause) Incidents Service performance and usage metrics Problem resolution Serve as a primary point of contact for production support related matters, collaborating with business units, senior management, IT and external stakeholders as necessary. Prepare and present reports on production support, service quality performance, highlighting achievements, challenges, and improvement opportunities. Communicate effectively to drive awareness and accountability for service quality standards across the organization. Adherence to SLAs service delivery procedures defined by ITIL framework. Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment Effectively deliver services involving elements delivered by other internal/external teams ITIL Accreditation Requirements Candidate should have appropriate experience in banking/ trade domain Should be proficient in IBM iSeries, Core Java, Python and VB scripting. Good Knowledge of Page Object Model and Data Driven Design Pattern. In depth knowledge of integrating Automation scripts using CICD pipelines such as Jenkins, etc. Good knowledge of SQL Java and Unix/Linux/Windows environments Strong customer focus Strong team player Excellent communication in English and interpersonal skills Excellent problem-solving skills Good understanding of computer systems and other technology products Ability to multi-task efficiently Ability to work as part of a Global virtual team across multiple regions. Proven experience as a Production Technical Support Engineer Proven experience in Service Management domain Proven ability to work in globally distributed, multi-site teams and processes Demonstrated ability to work effectively with stakeholders The successful candidate will also meet the following requirements: (Good to have Requirements) Know-how of Problem and Change Management fundamentals would be beneficial. Awareness of API s Awareness of Logging and Monitoring Tools like Appdynamics ( AppD), IBM Tivoli Manager (ITM), Splunk. .

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Job Title: Associate Transport Location: Noida Job Type: Full-time Reports To: Manager Transport Job Summary: The Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies regarding employee transportation. Fleet Management: Oversee vehicle maintenance, fuel consumption, and availability of transport resources. Employee Coordination: Address employee concerns related to transportation and provide timely resolutions. Cost Control: Monitor transportation expenses and implement cost-saving measures. Technology Utilization: Leverage GPS tracking and transport management software for real-time monitoring. Reporting & Documentation: Maintain records of transport schedules, incidents, and vendor agreements. Required Skills & Qualifications: Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Proven experience in transportation logistics or fleet management. Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Proficiency in transport management software and GPS tracking systems. Ability to work under pressure and manage multiple tasks efficiently. Preferred Qualifications: Experience in corporate employee transportation management. Knowledge of local transportation laws and regulations. Certification in logistics or fleet management is a plus. This is Full Time Office Based role. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 / Grade H Location: Noida, India Department : GSS English Exams Contract Type: Fixed Term Contract, 1 year Closing Date: Sunday, 27th July 2025 - 23:59 Malaysia Time (GMT +8) Role Purpose: To support and guide team members on the floor to ensure a great customer experience. This role also involves managing daily operations and assisting the leadership team in delivering efficient and high-quality services. Role Accountabilities The role is responsible for overseeing end-to-end service delivery, including managing complex transactions, handling escalations, ensuring adherence to operational processes, and maintaining service quality. It involves supporting team members through regular updates, coaching, and mentoring, while ensuring compliance with information security and organizational policies. The position also includes governance and reporting responsibilities, generating regular operational insights for decision-making. Additionally, the role manages stakeholder expectations, monitors team performance, ensures resource planning, and fosters continuous improvement through leadership, proactive problem-solving, and process optimization. Role specific knowledge and experience The ideal candidate will have 3 5 years of experience in front or back-office operations, including 1 2 years of team management (10 15 members), with strong English proficiency (IELTS 7 or equivalent) and intermediate Excel skills. They should have experience in training delivery, floor supervision, and demonstrate a proactive approach to problem-solving. A Green Belt or equivalent quality certification is required. Experience in shift management, secure environments, and additional certifications like ISO 9001 or Black Belt are desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelors degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. . Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Reference: #LI-JC1 MAIN PURPOSE OF JOB The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery, and closure of client projects. The Project Manager works with the client to understand requirements and engages the global team in the fulfillment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork. The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment. MAIN DUTIES: The following is a non-exhaustive list of responsibilities and areas of ownership of the Project Manager: Project planning, scoping, requirements gathering, and validation with the client. Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements. Risk analysis and contingency planning (plan-do-check-act cycle). Leading the internal and external team to the successful execution and delivery of client projects Creating schedule and monitoring timeliness of delivery. Managing the budget and controlling project costs. Establishing and nurturing relationships with the customer, internal teams and external suppliers. Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action). Actively seeking ways to optimize delivery, client satisfaction, quality and profitability. Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress, and status, formally and on an ad-hoc basis as required. Ensuring finance systems are kept up-to-date and accurate. Process documentation and knowledge management. Ensuring the profit of the project is maintained through the management of margin. Measures of success: Delivery of services in line with core KPIs for project management, which include but are not limited to: client satisfaction; on-time delivery; cost control and profitability; revenue throughput; Client growth. REQUIREMENTS: Education Level Bachelor s degree (B.A.) from a college or university in a related field. Experience: Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry. Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape, and emerging trends. Demonstrated success at managing large accounts and/or projects. Curiosity and creativity to question existing processes and approaches and innovate new ones. Proven experience in the development of processes and ideas. Experience in financial management and budget-to-actual management. Customer relationship management and business development skills to drive organic growth. Must be available to travel for work-related commitments. Other relevant skills: Energy and a positive attitude with excellent interpersonal skills. The ability to lead large, diverse, virtual teams. Excellent written and verbal communication skills. Strong organizational and problem-solving skills. Effective presentation skills. Ability to build and maintain strong client relationships Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment Ability to cope with high pressure caused by one or more project management elements, such as quality, turnaround time, resource or budget constraint Attention to detail Ability to learn and master quickly the technology, tools, and processes required by the account The ability to train a Project Coordinator on projects/processes

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of the Hotels under the portfolio to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry experience with minimum 2 years of experience in similar role. Strong Operational background will be an added advantage Proven track re

Job Title: Sr Associate Transport Location: Noida Job Type: Full-time Reports To: Manager Transport Job Summary: The Sr Executive Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Key Responsibilities: Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies regarding employee transportation. Fleet Management: Oversee vehicle maintenance, fuel consumption, and availability of transport resources. Employee Coordination: Address employee concerns related to transportation and provide timely resolutions. Cost Control: Monitor transportation expenses and implement cost-saving measures. Technology Utilization: Leverage GPS tracking and transport management software for real-time monitoring. Reporting & Documentation: Maintain records of transport schedules, incidents, and vendor agreements. Required Skills & Qualifications: Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Proven experience in transportation logistics or fleet management. Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Proficiency in transport management software and GPS tracking systems. Ability to work under pressure and manage multiple tasks efficiently. Preferred Qualifications: Experience in corporate employee transportation management. Knowledge of local transportation laws and regulations. Certification in logistics or fleet management is a plus. This is a Full Time Work From Office Opportunity We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Service Delivery Coordinator Do you love collaborating with teams to solve complex problems Do you enjoy leading a team that provides a high-quality service for our customers Join our Delivery Team We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and increase reservoir value. Our Drilling Completion Team partners with on-site operators and customers to provide support and guidance to ensure the capacity and value of the well is maximized to its full potential. Partner with the best As a Service Delivery Coordinator, you will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will ensure flawless execution, on-time delivery and contract adherence. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions. As a Service Delivery Coordinator, you will be responsible for - Applying Health, Safety and Environment standards and procedures in all situations to ensure compliance is maintained Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars Planning, coordinating and monitoring all job activities for our business in India to ensure successful completion Handling the scheduling and dispatching of resources in line with job requirements to provide effective support Managing client relationships through being the primary contact for job preparation, execution and close out Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of clients objectives Fuel your passion To be successful in this role you will: Have a bachelors / diploma with 8 years of relevant experience Demonstrate solid experience in Drilling / Completion Fluid Operations Must have attended drilling fluid trainings Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams Be successful at building relationships and collaborating to resolve problems. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

District Lead - Health Systems Strengthening - India Health Action Trust (IHAT) District Lead Health Systems Strengthening About IHAT: About Program: Sr Deputy Director or any person designated by him/her. Travel Requirements: 70% Job Summary : District Lead Health System is a dedicated leadership position is proposed to enhance the integration and delivery of health reforms at the district level, with an intensive focus on Deoria Sadar MP blocks. This role will ensure strategic coordination, capacity enhancement, and systems strengthening to improve the accessibility, quality, and accountability of health services. The District Lead Health System will provide strategic leadership and coordination across several key domains, including facility strengthening, digital data systems, and capacity building. The overarching objective is to ensure that primary healthcare services in Deoria District are accessible, equitable, and of high quality. Key Responsibilities: Baseline Assessments: Conduct comprehensive assessments of public health facilities (PHC, AAM, CHC, FRU) to establish benchmarks and monitor progress through clearly defined Key Performance Indicators (KPIs). Infrastructure & Capacity Building: Support the strengthening of healthcare infrastructure and systems at the district level, focusing on facility upgrades, human resource management, and digital transformation. Service Quality Enhancement: Drive improvements in service delivery, resource availability, and facility functionality across all levels of care, ensuring alignment with national standards. Essential Services Management: Support in ensuring the availability and efficient management of essential drugs, diagnostics, and referral mechanisms, enhancing access and continuity of care. Quality Assurance (NQAS): Support, facilitate, and mentor facilities in achieving National Quality Assurance Standards (NQAS) certification through systematic guidance and process improvements. Digital Health Integration: Support the implementation and integration of digital health platforms (e.g., HIS, e-Kavach, ABHA, eSanjeevani, Nikshay, HMIS), ensuring interoperability and sustainability. Data-Driven Decision-Making: Analyze health data to inform strategic planning, performance monitoring, and evidence-based decision-making. Digital Literacy & Compliance: Support the administration in promoting digital literacy among health workers and ensure practical usage and compliance with digital health tools. Training & Capacity Development: Support in conducting training needs assessments and designing tailored capacity-building programs for frontline workers, service providers, and healthcare managers. Supportive Supervision: Strengthen supervision mechanisms to improve accountability, service delivery standards, and on-ground performance monitoring. Knowledge Sharing: Encourage cross-functional learning and the dissemination of best practices to foster continuous improvement in healthcare quality. Performance Reporting: Provide actionable insights through regular reports, performance dashboards, and analytics to district and state health authorities, guiding strategic interventions. Work Experience: Minimum 3-5 years in public health program implementation and system strengthening. Preference for experience with government health systems, digital health platforms, and capacity-building programs. Education: MBBS with an additional qualification in Public Health or a Postgraduate degree in Public Health (MPH, MD in Community Medicine, etc.). Key Competencies: Knowledge of government data system Coaching and mentoring Basics of MS Word and PowerPoint Knowledge of Maternal Health policies in India/UP Knowledge of Child Health policies in India/UP Basic knowledge of components of RMNCHN How To Apply : Interested candidates should submit their applications by clicking the Apply Now button provided on this page. Only a complete application submitted through the online portal before the closing date will be considered. IHAT provides a safe working environment for all its employees; follows the principle of equal opportunity and encourages women applicants. Physically challenged with required skills /knowledge and willing to travel are also encouraged to apply. We will be following a systematic selection process to fill this position based on experience, competency and suitability. Shortlisting for the posts will take place soon after the closing date. Only shortlisted candidates will be invited for an interview. Unfortunately, we can only contact applicants who have been shortlisted for the interview. If you have not heard from us within 6 weeks of the closing date, please assume that the current IHAT positions are unable to accommodate you at the moment. It is also not possible for us to provide you with specific feedback because of the volume of applications we receive. IHAT does not charge any application, processing, training, interviewing, testing, or other fees in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. District Specialist Community Health RMNCH+N Kushinagar, Maharajganj and Jhansi (Uttar Pradesh) Firozabad, Mainpuri, Ambedkar Nagar, Ayodhya, Kanpur Nagar and Mirzapur (Uttar Pradesh)

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with regulatory requirements and industry standards. Job Minimum 8 years of experience in healthcare management services or related field. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and delivering results-driven solutions.

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Analyze data and metrics to measure service quality and identify trends. Provide training and coaching to team members on quality control processes. Ensure compliance with industry standards and regulatory requirements. Job Minimum 5 years of experience in healthcare management services or a related field. Strong knowledge of quality control processes and procedures. Excellent leadership and communication skills. Ability to analyze data and metrics to measure service quality. Strong problem-solving and critical thinking skills. Experience working in a fast-paced environment and managing multiple priorities.

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals. Key Responsibilities: Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs Lead a diverse team of soft services professionals across multiple client sites Establish service excellence frameworks and performance metrics that align with client expectations Build and maintain executive-level relationships with key clients and stakeholders Drive continuous improvement initiatives that enhance service quality while optimizing costs Identify and implement innovative technologies to improve soft services delivery Oversee the financial performance of the soft services portfolio, including budgeting, forecasting, and P&L management Develop and maintain strategic vendor partnerships to enhance service offerings Qualifications: 7 + years experience in soft services management with at least 5 years in an executive leadership role Proven track record of developing and implementing innovative soft services programs Strong commercial acumen with experience in P&L management and strategic planning Excellent stakeholder management skills with ability to influence at C-suite level Master's degree in Business Administration, Facility Management, or related field preferred Industry certifications such as IFMA, RICS, or equivalent Outstanding team leadership capabilities with experience managing geographically dispersed teams

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Management & Coordination: Lead, mentor, and develop a team of support specialists, fostering a collaborative and performance-driven environment. Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members Knowledge Base Development: Build and maintain a comprehensive knowledge base that serves as a go-to resource for frequently asked questions, policies, procedures, and best practices Process Improvement: Continuously analyze support workflows and suggest improvements to optimize efficiency and service quality Reporting & Analytics: Generate regular reports on ticket volumes, response times, and resolution rates to assess team performance. Use data to identify trends and areas for improvement in both the support system and knowledge base. Present insights and recommendations to senior leadership to drive continuous improvement Collaboration: Collaborate with HR, IT, and other departments to ensure alignment on support processes and integration of relevant knowledge base content Qualifications: Bachelors degree in Business Administration, Information Technology, Human Resources, or related field preferred. Skills & Competencies: Strong team management skills Excellent organizational and multitasking abilities Analytical mindset with the ability to use data to drive decisions and improvements Exceptional written and verbal communication skills Familiarity with HR or People Support processes is a plus Proactive problem solver with a focus on continuous improvement Ability to work in a fast-paced environment and manage multiple priorities Collaborative team player who can work effectively across departments

Role Description This is a full-time on-site role for a Cluster Manager, located in Hyderbad. The Cluster Manager will be responsible for overseeing multiple store locations, ensuring operational efficiency and adherence to health and safety standards. Daily tasks include staff management, inventory control, process optimization, and customer service excellence. The Cluster Manager will also implement strategic plans to increase productivity and profitability across the cluster. Qualifications Experience in staff management and leadership skills Knowledge of inventory control and supply chain management Ability to optimize processes and improve operational efficiency Strong customer service skills and a focus on customer satisfaction Excellent communication and interpersonal skills Proven ability to manage budgets and financial planning Experience in the food and beverage industry is a plus Bachelor's degree in Business Management, Hospitality, or related field Industry Food and Beverage Services

The job involves regular review of open complaints to ensure response time and closure in accordance with SLAs. It also includes achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing the quality of service regularly. Maintaining customer i-base hygiene and updating end user data in the system are also key responsibilities. Driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) are crucial aspects of the role. Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance is essential. Developing and maintaining Channel infrastructure as per the expansion plan, conducting regular visits to Channel to ensure high engagement and alignment with organizational objectives, and providing adequate resource support to the channel to achieve committed SLAs are part of the job. Additionally, responsibilities include ensuring timely submission and processing of invoices of Channel Partners, returning defective spares, and settling warranty and other claims. Key responsibilities for this position include knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. Technical knowledge about service offerings and channel management, vendor & business associates/dealer management, revenue generation (AMC, spare parts), excellent communication & presentation skills, as well as strong interpersonal and negotiation skills are required.,