457 Service Quality Jobs

Job Title: Concierge Executive Location: Thane Department: Healthcare Job Summary: The Concierge Executive will serve as the central point of coordination between patients, families, healthcare professionals (HCPs), vendors, and internal teams. This role is critical to ensuring seamless communication, efficient service delivery, and high levels of patient satisfaction in a home healthcare setting. The ideal candidate will possess strong organizational, interpersonal, and problem-solving skills, along with a compassionate and service-oriented mindset. Key Roles and Responsibilities: Patient & Stakeholder Communication: Act as the key liaison between patients, families, home care staff (HCPs), vendors, and internal teams to ensure clarity in services, billing, and service updates. HCP Network Expansion: Source and onboard new home care providers through various channels. Conduct outbound calls to verify availability and services offered. Service Monitoring: Track attendance and punctuality of home care staff. Monitor medical equipment usage and overall service quality to ensure timely and appropriate care delivery. Patient Engagement & Satisfaction: Address patient inquiries, resolve concerns, and ensure a positive care experience. Troubleshoot issues promptly and empathetically. Documentation & Compliance: Prepare patient consent forms, staff profiles, initiate background verification (BGV) for staff, and manage Memorandums of Understanding (MOUs) with HCPs. Record Maintenance: Maintain detailed, up-to-date digital records of patient needs, service plans, and staff performance using company-approved platforms and tools. Sales Support: Identify and explore opportunities for upselling or cross-selling additional services based on patient condition and service quality. Billing & Invoicing: Manage billing processes, including invoice preparation, approval coordination, and refunds for HCPs, vendors, and clients. Event Support (Health Camps): Assist in executing specific tasks related to company-organized health camps (e.g., BMW record-keeping and coordination). Qualifications: Bachelors degree (any discipline) preferred. Prior experience in customer service, healthcare, or home care is an advantage. Proficiency in computer systems, scheduling tools, and mobile applications. Knowledge of home care services and healthcare resources is a plus. Skills and Competencies: Strong verbal and written communication skills. High level of empathy and a caring attitude towards patients and families. Excellent problem-solving and critical-thinking abilities. Strong organizational and multitasking skills. Ability to handle sensitive information with discretion and professionalism.

Builds business by identifying and selling prospects; maintaining relationships with clients. Sales Executive Job Duties Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Desired Skills Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales

Builds business by identifying and selling prospects; maintaining relationships with clients. Finance Executive Job Duties Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Desired Skills Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales

Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the worlds leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that s not enough, then check out these other perks below: Hiring Location: India (Hyderabad Hitech City) Internal job title: Site Reliability Engineer The position is hybrid between 2 days at the office and 3 days remote Full-time Permanent Role Benefits available day 1: medical, dental, term life/personal accident coverage, wellness sessions, telemedicine program, etc. Number of hours per week: 40 Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University) Role: The Senior Site Reliability Support Engineer reports to the Manager, Product Development and works closely with 5 other specialists like DevOps, Cloud Architect and Release Coordinator. The incumbent will be responsible for ensuring the reliability, performance, and support of our production systems. This role combines the responsibilities of a Site Reliability Engineer and a Production Support Engineer, providing technical support and implementing automation to enhance system reliability. Below, is a brief description of the expected product the candidate will be working on Equisoft/Illustrate is a powerful life insurance illustration software. Highly flexible, it lets you weigh up options for one or more policy types, generate various scenarios and compare entire products or certain features. An insurer can thus provide its agents with a sales tool customized to its business and deploy sales strategies in line with product development. Your Day with Equisoft: Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers. Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality. Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews. Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance. Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively. Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency. Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases. Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders. Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity. Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach. Requirements: Bachelor s Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 5+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, or related). Proven track record of managing and optimizing production systems. Strong knowledge of system administration, networking, and Azure cloud services. Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform) Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights). Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services Excellent knowledge of English (spoken and written) Soft skills Strong sense of organization and prioritizing Analytical and problem-solving skills Ability to communicate, write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit, tact, diplomacy, autonomy, rigor, and discipline

Service Relationship Manager INTERNAL USAGE No. of Vacancies 1 Reports to BOSH Is a Team leader? No Team Size 0 Grade Business Affluent Banking Department Affluent Banking Sub - Department NA Location Per requirement About Affluent Banking Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point About the Role The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based. The primary function of this role is to achieve the following: i. Overall Service quality objectives ii. Track customer Relationship management iii. Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement. iv. Cross Sell banking products to walk-ins and while calling. Key Responsibilities Primary Responsibilities i. Transaction processing as per defined process and guidelines. ii. Processing service request /instructions iii. Drive Quality initiatives on customer service. iv. Meet CSLM score of 90 % for Burgundy clients v. Ensure all legal, compliance, regulatory requirements are complied with. vi. Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling) vii. Handling customer queries viii. Help drive service initiatives and cost control measures. ix. Attend all required/mandatory trainings. x. Ensure minimal Ops Errors. Secondary Responsibilities I. Process Implementation, mentoring & training of new joinees. Additional: Full adherence to compliance, legal and regulatory standards; satisfactory audit rating Qualifications Optimal qualification for success on the job is: Bachelors/ Masters Degree from a recognized Institute Role Proficiencies Strong client centric approach Should be compliance and controls centered Should be a good team player Cross sell ability #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

flexi-barista Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company One that not only celebrated coffee but also connection We are a neighborhood gathering place, a part of your daily routine Get to know us and you will see: we are so much more than what we brew We call our employees partners because we are all partners in shared success We are known to develop and support partners who are guided by the passion of providing service to others We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly Our Mission: With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection Job Summary and Mission This position contributes to Tata Starbucks success by providing legendary customer service to all customers This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment Models and acts in accordance with Tata Starbucks guiding principles Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets Demonstrates the Just say Yes behavior by taking care of customer needs Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Recognizes and reinforces individual and team accomplishments by using existing organizational methods Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager P a g e 2 Follows Tata Starbucks operational policies and procedures Maintains a clean and organized workspace so that partners can locate resources and product as needed Follows health, safety and sanitation guidelines for all products Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required Summary of Experience At least 6 months of previous experience required Minimum education qualification - 12th/Diploma+ Basic Qualifications Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication Meets required dress code Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to work as part of a team Ability to build relationships Competencies Winning with integrity Working together Achieving results Helping others succeed Living our mission and values Making every customer feel special Let us give you the opportunity to be part of something bigger than yourself It is time for you #tobeapartner

We are looking for a motivated and detail-oriented Customer Service Associate to support client servicing operations for group health insurance. This is a junior-level position suitable for candidates with prior experience handling TPA operations and servicing large corporate accounts (50+ clients). The role involves supporting claims, endorsements, and other service tasks as assigned, while also contributing to business development through referrals and account references. Key Responsibilities: Handle client service tasks including: Claims coordination and follow-ups with TPA/insurer. Policy endorsements (additions/deletions/changes). Documentation and query resolution. Maintain strong working relationships with assigned clients under the guidance of the reporting manager. Coordinate with internal teams and TPAs to ensure smooth and timely servicing. Meet performance targets related to service quality and client satisfaction. Generate references and account leads from previously serviced clients to support B2B sales efforts. Maintain accurate records and prepare reports as required. Undertake any additional responsibility as assigned by the reporting manager. Required Skills & Experience: 1-3 years of experience in a TPA, insurance company, or insurance broker firm handling group health insurance. Prior exposure to servicing 50+ corporate clients is preferred. Familiarity with claims process and endorsement documentation. Strong communication and interpersonal skills. Knowledge of the local language is essential. Basic MS Office skills (Excel, Word, Outlook). Ability to manage multiple tasks and work independently under supervision. Education: Graduate in any stream. Additional certification in insurance (preferred but not mandatory). What We Offer: Opportunity to grow within the client servicing domain. Exposure to B2B insurance operations and structured career progression. A performance-driven culture with mentorship and team support.

Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer: Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. Location: Noida, Uttar Pradesh (Required) Job Category: Customer Support Executive (CSE) Job Location: Noida

Salary :15k to 18k Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. Job Category: Customer Support Executive Job Location: India

{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"

WHO WE ARE: WHAT YOU LL DO: Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates. Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements. Maintain and update policy records in the administration systems according to standard operating procedures. Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality. Research and resolve escalated issues or incomplete transactions related to policy servicing. Ensure service levels and turnaround times are met according to SLA requirements. Support audits and regulatory compliance activities by providing accurate documentation and timely responses. Maintain a strong understanding of policy administration systems, transaction codes, and process workflows. Participate in process improvement initiatives and provide feedback for automation opportunities WHAT YOU LL NEED: Graduation in any stream, Commerce Graduate preferred. 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product. Experience in a professional/office related environment that required you to work regularly scheduled shifts. Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Effective English business communication skills required to exchange information with client. Ability to solve basic mathematical problems. Must have basic Email/ Letter writing skills. Good understanding of MS Excel and MS-Outlook. Life Insurance domain knowledge is must (preferably Annuities). WHAT S IN IT FOR YOU? We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

Job Title: Support Services Incharge Company Name: Manipal Hospitals Location: Yelahanka Job Description: The Support Services Incharge will be responsible for overseeing and managing the support services operations within the hospital. This role involves ensuring the seamless functioning of various non-clinical areas, including housekeeping, security, maintenance, and facilities management. The Incharge will work closely with different departments to ensure high standards of service delivery and compliance with hospital policies and regulatory requirements. Key Responsibilities: - Supervise and coordinate support services activities to ensure efficient operations and delivery of services. - Manage and lead the housekeeping, security, and maintenance teams to maintain a safe and clean environment for patients and staff. - Develop and implement standard operating procedures for support services to enhance efficiency and service quality. - Collaborate with clinical departments to understand their support needs and provide timely assistance. - Monitor performance metrics and prepare reports on support services operations, identifying areas for improvement. - Ensure compliance with health and safety regulations and hospital standards. - Manage budgets and resource allocation for support services departments. - Handle vendor management and oversee contracts for outsourced services. - Facilitate training and development for support services staff to enhance their skills and performance. Skills Required: - Strong leadership and management skills. - Excellent communication and interpersonal abilities. - Problem-solving and decision-making skills. - Ability to handle multiple tasks and prioritize effectively. - Knowledge of healthcare facility management and regulatory requirements. Tools Required: - Facility management software. - Reporting and analytics tools. - Microsoft Office Suite (Word, Excel, PowerPoint). - Communication tools (email, messaging platforms). About the Role: As a Support Services Incharge at Manipal Hospitals, you will oversee the daily operations of support services within the Yelahanka facility. Your role will involve ensuring high standards of service delivery, coordinating with various departments, and implementing best practices to enhance efficiency. About the Team: You will be part of a dynamic and dedicated team committed to providing exceptional support to both clinical and non-clinical staff. Collaboration and communication are key components of this team environment, fostering a culture of excellence and continuous improvement. You are Responsible for: Managing and coordinating various support services, including housekeeping, security, and patient transport. Ensuring compliance with hospital policies and procedures while addressing any operational challenges that arise. Training and supervising support staff to maintain high standards of service quality. To succeed in this role - you should have the following: Proven experience in managing support services within a healthcare setting or similar environment. Strong leadership and communication skills to effectively coordinate and motivate your team. A thorough understanding of regulatory standards and the ability to ensure compliance across all support service areas.

As a Care Account Specialist, you will act as the key clinical operations representative for enterprise clients in your assigned regions which may be outside of the location you are based in. You will ensure exceptional delivery of Intellect s clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians. This role bridges enterprise client expectations with internal clinical standards and operational excellence. This Role is open for candidates based in India. 1. Client Management & Reporting (30%) Serve as the main clinical point of contact for assigned enterprise clients. Own the delivery and quality of monthly clinical reports and insights. Track SLAs and proactively address any gaps or risks. Attend client-facing meetings, facilitate escalations, and lead regular reviews. Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments). 2. Clinical Service Oversight (30%) Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels. Manage transitions, escalations, and referrals for high-risk or complex cases. Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams. Co-develop and localise SOPs for country-specific delivery requirements. Coordinate various teams to refine workflows and client-facing experiences. 3. Clinician Management & Quality (30%) Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists). Monitor session quality, flag performance issues, and provide developmental feedback. Conduct orientation and operational onboarding for new clinicians. Align clinicians with internal clinical policies, ethics, and SOPs. Coordinate reflective practice, peer case discussions, and alignment to organisational goals. Provide Clinical Supervision in group and individual settings 4. Cross-Functional Collaboration & Projects (10%) Collaborate with other teams on improvements to service experience and workflows. Contribute to new program planning, pilot rollout, or clinical enhancement projects. Engage in cross-country best practice exchange and maintain regional alignment. Master s Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines. Professional registration with a relevant counselling/psychology board. At least 3-5 years of post-graduate clinical

To underwrite and manage the portfolio in assigned branch/location Responsibilities : Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems Exceed service quality standards and strive for continuous process improvement Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre-sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Educational Qualification: Post Graduate/ Graduate in any discipline

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE assist feedback platform. Ensure timely closure of RCAs and adherence to TATs. Analyze trends to recommend improvements in SOPs and workflows. Monitor & Strengthen We Are Listening Initiative Ensure proper implementation of the We Are Listening program across all units. Regularly review execution and visibility of this initiative. Encourage proactive patient listening and response actions. Complaint Management & Escalation Monitor repeated and high-impact complaints. Timely escalate critical concerns to the corporate senior leadership team. Support service recovery actions with empathy and urgency. Service Recovery Implementation Ensure prompt and appropriate response to service failures. Monitor status and effectiveness of recovery efforts. Guide unit teams on handling sensitive issues with care. Training & On-Ground Coaching Train patient welfare teams on soft skills and technical tools. Conduct on-the-job coaching during unit visits. Unit Visits & Ground-Level Understanding Visit units regularly to observe ground realities. Identify gaps and ensure real-time process corrections. Weekly Review & Performance Tracking Conduct structured calls to monitor TATs, recovery status, and process issues. Track and improve NPS (Net Promoter Score) and PSI (Patient Satisfaction Index). Online Reputation Management (ORM) Monitor and coordinate responses to reviews on Google, Facebook, Twitter, and LinkedIn. Ensure timely and professional updates on public portals. System Improvement & SOP Alignment Propose tech upgrades and process improvements. Revisit SOPs regularly to align with evolving patient needs. Problem-Solving Framework Implement structured issue resolution: Define the problem Diagnose root cause Remedy the issue Lock improvements to sustain change NABH & Quality Coordination Update NABH-related documentation and presentations as per latest editions. Share monthly data with ESG and Quality teams. Deliver NABH and service quality training to down-the-line staff. Stakeholder Collaboration & Reporting Engage with Unit Heads, Quality Leads, Nursing, Medical, Hospitality and Operations. Prepare monthly updates and CEO review presentations. Champion Patient Advocacy Voice the needs and concerns of patients at strategic forums. Promote CARE as a benchmark for humanised healthcare. Develop and prepare Monthly MIS for review

-Drive Key Business Projects (as per requirements) -Business Analytics, Support for Management Information reports of various functions. -Preparation of policy document at function head and deployment of the same at field leadership level -TMW & other audits, documentation, presentation & compliance -Maintain a robust reporting mechanism and system for various business reports -Plan, prepare, track and monitor Business policies / metrics -Drive insight to create customer delight -Collect and analyze customer feedback data, with a specific focus on increasing customer experience. -Develop and implement customer service policies and procedures to enhance the overall customer experience. -Monitor team performance, provide coaching and feedback, and conduct regular performance evaluations. -Collaborate with other departments to address customer needs, improve processes, and drive customer satisfaction. -Analyze customer service metrics and trends to identify areas for improvement and implement strategies to enhance service quality -Conduct training sessions for customer service staff to enhance their skills, product knowledge, and service delivery. -Stay updated on industry trends, best practices, and customer service technologies to drive innovation and continuous improvement. -Prepare regular reports on CC team performance, customer feedback, and service levels for management review. -Foster a positive and collaborative culture that promotes excellence in customer service delivery. The primary focus will be on: 1. Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our customers, ensuring that every touchpoint reflects our dedication to quality care and support. 2. Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. 3. Cross-Functional Collaboration: Work closely with internal teams Operations, Finance, Logistics, and Marketing as we'll as external partners, including sales teams and service providers. Foster strong communication and collaboration to align goals and optimize the customer journey. 4. Sales & Service Excellence: Drive initiatives that elevate the sales & service experience for our customers. This includes refining the sales experiance, enhancing service and warranty support, and introducing innovative service ideas that empower our sales & service teams and resonate with our end customers. 5. Continuous Improvement Mindset: Cultivate a culture of continuous improvement by encouraging feedback, measuring performance, and implementing best practices. Stay abreast of industry trends and best-in-class service models to ensure we'remain competitive and customer-focused. Preferred Industries Automotive Industry Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production General Experience 10+ years of experience in Auto Industry

Job Description Summary Drive quality for assigned suppliers, including quality plan implementation. Select suppliers through qualification processes. Own supplier results, drive improvements utilizing supplier scorecards. Own supplier audits, ensuring compliance, and driving improvement plans where needed. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may influence work. . tex Job Description Roles and Responsibilities For controlled titles that require approval by Chief Engineer. This is reserved for the very selected top experts engineers and should not be used without specific consent. Requires specialized depth and/or breadth of expertise within their discipline. May require strong commercial awareness, and is expected to influence the development of strategy within own area, including control of resources and influences policy formulation. May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others options on particular topics. May guide others to consider a different point of view. Impacts the teams ability to achieve service, quality and timeliness of objectives. Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. High levels of evaluative judgment are required to achieve outcomes required. Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision. Required Qualifications This role requires significant experience in the Sourcing & Principal SQE. Knowledge level is comparable to a Masters degree from an accredited university or college ( or a high school diploma with relevant experience). Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. . Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Team Leader | Full-Time | Field Operations Vestas is the world leader in wind technology and a Defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Region APC > Service APAC > CS-Jangi Customer service department handles post sales service operations to meet the contractual obligations with customers. Job Responsibilities: Delivery of services on an operational level with respect to process adherence, service quality, safety standards and performance ensured. Assigned staff is supervised/lead/coordinated and a positive and effective working relationship is established / maintained - Communication skills development, competencies and training actions are managed including safety related (Safety walks / talks) - Compliance with Vestas standards across the dedicated site and processes, procedures and tools implemented continuously- Obeying regional laws and regulations Managing resources to perform dedicated work orders Daily management of dedicated staff and resolve issues with external service provider, customers, and internal stakeholders Implement defined function specific processes, procedures, and tools Monitor teams performance and task execution to ensure effective cost control Processes technician requests for planned absence Manage service crew composition Monitor and track site performance and continuously improve Perform inductions for contractors Approve working hours of the technicians and sub-contractors weekly timesheets Monthly reporting to management and customers as per requirement Provide 1st level technical support to the technicians Complete reports and documentation as required by management Qualification: BE/Diploma with more than 6 years of experience in Windfarm O&M Activities. Competencies: Ability to work efficiently with MS Office. Knowledge in SAP/Salesforce is preferred. Ability to handle and drive the team towards company goals. Ability to communicate to all stake holders in a professional way. Sound technical knowledge in windmill electrical and mechanical aspects and troubleshooting skills What We Offer company with excellent perspectives of growth. Join Vestas and youll cultivate your career in an inspiring environment at the worlds leading wind turbine producer, which has an ongoing dedication to sustainability. We value individual initiative, the desire to take on responsibility, and the right balance between creativity and quality in all solutions. At Vestas your success is our success. Additional Information The work location is in Jangi / Kutch Site. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th June 2025. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

: RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

Primary responsibilities of a Service Delivery Manager: Project Management: Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, costing, and timelines Assemble high performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members. Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets. Ensure that Project Manager/Lead manages project scope, identify risks, and implement solutions for any roadblocks. Collaborate with the Marketing team for building case studies. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations reflected through CSAT scores. Proactively address client concerns and ensure their satisfaction throughout the delivery lifecycle Work with Project delivery teams to recommend ideas for new features, process improvement, performance improvement and user experience. Service Quality and Improvement: Conduct Monthly business reviews/Quarterly business reviews. Provide milestone/burn reports to client(s). Work with Finance and AM for timely invoices. Analyze client feedback and identify areas for improvement in service processes. Implement strategies to continuously enhance service quality and efficiency. Generating opportunity leads for the Sales/AM team. Additional duties may include: Managing Solution/Service delivery budgets Identifying and resolving service-related issues Creating and maintaining service delivery documentation Liaising with various stakeholders across the organization The ideal candidate for a Solution Delivery Manager role will possess the following skills and qualifications: 7-10 years of relevant experience in IT industry From Development Java plus any other technology Proven experience in Solution delivery or project management Strong leadership and communication skills Excellent problem-solving and analytical skills Technical background to participate in solution discussions and building teams. Ability to build and maintain relationships with clients and stakeholders Proficiency in project management methodologies Understanding of KPI(s) and service level agreements (SLAs) Project Management, Java Developement

Job Description Summary In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote Best in Class service while developing effective relationships and working cross functionally with internal teams and suppliers. . Job Description Roles and Responsibilities Responsible for the successful execution of one or more Payroll & Benefits process(es) and involvement in regional/global projects related to Payroll & Benefits. Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(es) and provide recommendations to improve service quality and efficiency Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area(s) and influence changes at a regional/global level Advise on difficult and sometimes complex questions/requests from employees, People Leaders and the HR community concerning payments, allowances, and benefits in a professional, courteous & timely manner and provide recommendations to improve HR policies and processes Effectively work with 3rd Party Payroll and Benefits Providers to ensure seamless, compliant, and high-quality Payroll & Benefit services and manage relationships with vendors at a regional level Foster a culture of customer service excellence and continuous process improvement by providing Best in Class customer service and advise on complex questions/requests from employees, businesses, and HR partners Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements Develop a strong working relationship with the GE HealthCare Finance functions, HR, People Leader, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues Develop effective relationships with internal and external stakeholders through strong interpersonal skills and proactive communication, influencing skills, and thought leadership Lead internal and external payroll & benefits audits and provide recommendations to address identified risks and ensure compliance with regulations at a regional/global level Continuously build and share area of expertise; keep current with internal and external updates and changes Preparation of year-end reporting & associated statistics and develop insights to support decision-making at a regional/global level Provide ad-hoc operational support for assigned process Qualifications/Requirements Bachelor s degree from an accredited university or college in related area Fluency in local required language and in English knowledge both verbal and written Prior professional work experience to btw 8 -10 years within Payroll & Benefits and a Service-oriented environment, ideally within a multinational organization Proven ability to work independently and as a team player in a complex and rapidly changing work environment across multiple stakeholder groups Strong problem-solving and influencing skills, with the ability to identify opportunities for process improvements, standardization, and simplification within assigned area(s) Excellent interpersonal and communication skills, with the ability to provide "Best in Class" customer service and advise on difficult and sometimes complex questions/requests from employees, People Leaders, and the HR community in a professional, courteous & timely manner Up-to-date knowledge of local legislation and regulations related to payroll and benefits, as well as working closely with government agencies to ensure compliance with local requirements and to access available work support programs. Location: Bengaluru, India Desired Characteristics Solid interpersonal skills: ability to work effectively in a team-based environment Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness Proficiency in HR, Payroll and Benefits Administration systems (ex. Workday) Ability to quickly embrace new technologies Supportive team player with a drive to create a positive work environment Applies solid judgment ensuring integrity, compliance, & confidentiality Passion for continuous process improvement and simplification Strong analytical and problem-solving skills with proven ability to organize and analyze data Ability to work in a fast-paced environment, prioritize multiple tasks. Self-starter who can manage multiple tasks simultaneously with minimal supervision Comfortable delivering against quantitative and qualitative performance metrics Proficient in the use of Microsoft applications: Outlook, Excel, Word and PowerPoint. Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. . Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud Relocation Assistance Provided: No

Naksha solutions is looking for Documentation and QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements

The Quality Analyst (QA) in IT Sales is responsible for monitoring and evaluating sales processes, customer interactions, and support activities to ensure compliance with quality standards. This role involves assessing sales calls, emails, and ticket resolutions, identifying areas for improvement, and ensuring that the team adheres to best practices. The QA works closely with the sales and support teams to streamline processes, enhance customer engagement, and improve overall efficiency. Job Responsibilities: Review and analyze sales and support interactions, such as calls, emails, and tickets. Make sure employees follow company rules, service quality standards, and processes. Check sales and support efforts regularly and give helpful feedback. Identify areas where training is needed and offer guidance to improve performance. Work with teams to improve sales and customer support strategies. Help develop better quality checks, faster response times, and efficient ticket-handling methods. Find process gaps and suggest ways to improve customer interactions. Create reports on sales performance, customer concerns, and service quality. Track important metrics like lead conversion rates, response times, and customer feedback. Investigate recurring issues and suggest ways to fix them for continuous improvement. Join training sessions, coaching programs, and meetings to ensure consistency. Act as a link between the quality team, sales representatives, and management. Regularly review sales processes and give actionable feedback for improvement Monitor customer satisfaction trends and suggest improvements Qualifications & Skills: Bachelors degree in Business Administration, Sales, or a related field. Minimum of 2 years of experience in a Quality Analyst role within IT sales or customer support. Strong understanding of sales processes, CRM tools, and quality assurance methodologies. Excellent verbal and written communication skills. Attention to detail and ability to provide constructive feedback effectively. Proficiency in sales analytics, ticketing systems, and process optimization. Ability to analyze data, generate reports, and present insights for decision-making.

To underwrite and manage the portfolio in assigned branch/location 1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. 6. Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties 7. Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems 8. Exceed service quality standards and strive for continuous process improvement 9. Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. 10. Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. 11. Enable quick turnaround time of credit lending proposals for the business in close liaison with the sales team. 12. Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. 13. Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre-sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies 14. Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. Post Graduate/ Graduate in any discipline

Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions. Job Description Position Manager - Quality & SE Incumbent Department Quality Function Quality, Service Excellence & Innovation Reporting to AVP - Quality, Service Excellence & Innovation Band 4 Location Gurgaon Team size (D/I) IC JOB SUMMARY Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY RESPONSIBILITIES Project Management and Delivery - Six Sigma Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance. Facilitating change & stakeholder management as part of transformational programs and improvement projects Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs. Work with project teams for representing the function/organization in various external/internal Quality Competitions. Conduct internal/external benchmarking and in-sighting for best practice identification and replication Support business teams with Business Process Management (BPM) to improve process maturity index Quality Culture and Capability Building Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.) Reporting of Quality initiatives to Sr. management Support in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS Six Sigma project closures Business Impact achieved BPM task completion Driving QDNA at functional level Monthly governance and dash boarding KEY RELATIONSHIPS (Internal /External) Internal Business heads, Quality head, Cross functional teams, Quality team, Sellers External As applicable (End Customers, business partners) KEY COMPETENCIES/SKILLS Lean Six Sigma Design Thinking Innovation Tools Stakeholder Management Project management Change Management Analytical Thinking Statistical Skills Mini Tab Strong Communication/Presentation Skills Facilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCE Certified Black Belt / Green Belt experience is a good to have with know-how of Minitab tool/ >=1 BB/ GB project completed Exposure to Experience in design thinking, innovation other than DMAIC will be preferred. Graduate with 5+ years experience in driving improvement projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.