IT Service Analyst Veeva Quality Vault

**Job Title:** IT Service Analyst Veeva Quality Vault
**Team Introduction:** (leave this empty as a placeholder section) **Position Summary:** This role offers an exciting opportunity to support and manage the Veeva Quality Vault at GSK in India. As an IT Service Analyst, you will play a key role in ensuring the system operates efficiently, remains audit-ready, and meets compliance standards. You will collaborate with cross-functional teams, manage incidents, and drive continuous improvement initiatives. The ideal candidate will bring strong technical expertise, a proactive mindset, and a commitment to delivering high-quality service management. **Responsibilities:** - Provide Level 2/Level 3 support for the Veeva Quality Vault, including incident, problem, and change management. - Act as the primary point of contact for operational escalations and ensure timely resolution of issues. - Collaborate with business stakeholders and technical teams to ensure the system aligns with business requirements and compliance standards. - Monitor service performance against agreed SLAs and OLAs, and prepare regular reports. - Lead initiatives to improve service quality, enhance system functionality, and optimize user experience. - Ensure the system is audit-ready and compliant with all relevant legislative and regulatory requirements. **Qualifications/Skills:** **Basic:** - Bachelor s degree in Engineering, Technology, Computer Science, or a related field. - Minimum of 5 years of experience in IT service management or a related role. - Hands-on experience with Veeva Quality Vault or similar quality management systems. - Strong knowledge of ITIL or other service management frameworks. - Excellent communication, collaboration, and problem-solving skills. **Preferred:** - Master s degree in Engineering, Technology, Computer Science, or a related field. - Veeva Platform Admin certifications. - Experience in the pharmaceutical or healthcare industry. - Familiarity with ServiceNow or other IT service management tools. - Project management certification (e.g., PMP, PRINCE2). **Work Arrangement:** This role is on-site, located in India. This Position Description is to provide a framework for job understanding between employee and manager. It may not cover or contain the full listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice and at the discretion of the management of the Company. The position description is not used in the assignment or assessment of any GSK level or grade used in the Job Evaluation Process. Veeva, Veeva Vault