1042 Service Quality Jobs - Page 4

We are looking for a highly skilled and experienced Operations Analyst to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in branch compliance and service quality. Roles and Responsibility Monitor and analyze operational data to identify trends and areas for improvement. Develop and implement process improvements to enhance service quality and efficiency. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Conduct risk assessments and develop mitigation strategies. Analyze customer feedback and implement changes to improve overall customer satisfaction. Identify and implement cost-saving initiatives. Job Requirements Strong understanding of BFSI operations and regulations. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to maintain confidentiality and handle sensitive information.

ROLEPURPOSE & OBJECTIVE Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivans products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches. Theincumbent monitors daily performance of branch staff and managesa team of 5 to 7 employees. Thisrole is applicable only to Gold & Silver Branches. FINANCIALSIZE NON-FINANCIALSIZE Entireliability target for the branch CASABook as per the branch TASCBook as per the branch BB-FIGBook as per the branch Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch Numbertarget for all the respective products. CA SA TASC SnrCitizen HNI NR KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business Implementbranch specific marketing & communication strategies tocontinuously strengthen the Ujjivan brand. Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch. Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches. Monitordaily performance of branch staff. Tomanage a team of 5 to 7 employees. Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews. Ensureall deferrals taken are cleared within the specific period. Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met. Customers Ensurecustomers are educated about all products/services offered byUjjivan Ensurecourteous customer service is offered to customers by the branchstaff Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc. Leadcustomer connect initiatives in the branch vicinity InternalProcess Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence, ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations & applicable laws in thebranch Monitor,control & minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality Overseeaccurate cash management and tallying of accounts in the systemthrough the Cashier Accountablefor branch safety including security of cash/vault etc. Learning& Performance Ensurethat all members of the Branch staff are up to date on allrelevant circulars and all products/services offered in theBranch Ensureadherence to training man-days/ mandatory training programs forself and reportees Ensuregoal-setting, mid-year review and annual appraisal process withinspecified timelines for self and reportees Monitorperformance of staff against defined goals/metrics and takecorrective action wherever required; undertake disciplinary andattendance monitoring for liabilities sales team and branchoperations team Coordinatewith state HR on people related matters; support branchactivities to foster teamwork and continuously make Ujjivan agreat place to work Ensurecoordination between staff of different teams, to build acollaborative spirit and shared sense of purpose (which couldalso enable cross-sell and overall target achievement) Qualifications Graduatein Commerce/Business/Economics or related subjects. PGDM/ MBAfrom a Tier 2 or 3 college preferred Experience Shouldhave overall experience of 7-12 Years in core banking sales withgood knowledge of banking products and regulatory requirements inbanking/micro-finance. Shouldhave worked as a Branch Manager for at least 1-2 years. FunctionalSkills Sales& marketing skills across multiple products. Shouldhave managed a deposit book of 25 to 75 Cr. Knowledgeon liabilities products & unsecured loans products Knowledgeof basic accounting and finance administration Analyticalskills Process& Compliance Orientation: Knowledgeable on KYCnorms/guidelines for liabilities & unsecured loans BehavioralSkills ManagingCustomer Relations and excellent service orientation andrelationship management skills CommunicationSkills - fluent in the local language & English Abilityto manage teams and drive performance. Should have managed a teamof 7 to 15 staff. Achievement/Performanceoriented Productknowledge Location - Ambasamudram,Ambur,Anupshahr,Bagalkot,Bailhongal,Bengaluru,Bodinayakanur,Challakere,Chengalpattu,Chennai,Chitradurga,Coimbatore,Cuddalore,Davangere,Gobichettipalayam,Gokak,Gundlupet,Hassan,Hospet,Kunnamkulam,Maddur,Mayiladuthurai,Mettupalayam,Nagapattinam,Nagar,Namakkal,Paramathi-Velur,Puttur,Rasipuram,Sankarankoil,Shrirangapattana,Tirunelveli,Tirupathur,Udupi,Vellore,Virudhachalam,Yelahanka

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

":" Inspiria Knowledge Campus is seeking a dynamic and highly motivated Faculty Aviation Hospitality Services & Management Professional to join our team. This role requires a blend of hospitality expertise, aviation industry knowledge, and strong management skills. Responsibilities: Service Delivery & Class Management: Ensure the delivery of exceptional subject matter, adhering to industry standards and company policies. Implement and monitor service quality standards and procedures. Coordinate with various departments (e.g., flight operations, catering, security) to ensure seamless quality. Manage staff schedules, training, and performance evaluations. Maintain a thorough understanding of aviation industry regulations and hospitality best practices. Requirements Masters or Bachelors degree in Business Administration (BBA) with a specialization in Aviation Hospitality Services and Management or a related field. 3 years of experience in the aviation hospitality industry, preferably in a management role. Strong understanding of aviation operations, customer service principles, and hospitality management. Excellent communication, interpersonal, and leadership skills. Ability to work effectively in a fast-paced and demanding environment. Proficiency in relevant computer applications and software. ","

Skills Required: Communication skills, soft skills Additional Skills Required: - Experience Required : 03 - 04 YRS Position Reports To: Head Of Department Job Purpose: Data Entry Operator is to capture the required data from the forms and enter it on to the system to enable analysis and provide for meetings and track any non-compliances as issues by audit. Major Accountabilities: Collection of feedback forms from all the in-patients & out-patients units spread across all the towers at HCG Specialty Centre Re-filling the suggestion boxes with appropriate type and required quantity of blank feedback forms Entering the data in the excel sheet daily. Data would include ratings given by the patients/ family on hospital services and number of forms collected from each ward. Compiling the ward wise & week s average by Saturday 16:00 hours (from previous Saturday to current Friday) Collecting the details from MRD on the number of discharges per ward during the week (from previous Saturday to current Friday) Compiling monthly data at the end of every month both service quality scores and number of feedback forms collected. Escalating any complaint or issue mentioned in the feedback form, immediately to the Executive or Manager Quality (whoever available) Facilitating the Weekly Quality Review Meetings booking the room, blocking the LCD projector & Laptop, if required asking housekeeping personnel to clean the room and arrange chairs. Noting down the points discussed in the meeting and assist in making minutes. Compiling the responses given by the HODs to the complaints voiced by the patient/ family in the excel sheet Compiling the action taken reports sent by the different stakeholders in the excel sheet Following up with the action plan put forward in all the meetings where Quality Team is involved. E.g. Committees, Operations Meeting, etc Following up on Non-Conformances raised by the Quality Team/ Internal Auditors during Audits, Facility Checks and through Incidents reported. Entering the data from the Code Blue event recorder and other data entry work as and when required. KEY RESULTS AREA S (KRA s) Responsiveness Communication Compassionate Care Accountability Teamwork Respect Employee Development Plan EDP GENERAL COMPETENCIES Job competence Quality and Safety consciousness Commitment & initiative Initiative, punctuality & learning Adherence to work ethics, dependability Interpersonal relations. Teamwork Communication Positive & empathetic attitude Computer Skills & Knowledge Quality

Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain cases will have dotted linereporting of few Silver & Gold Branch Heads reporting to them This role is assigned higher targets for theirrespective branches and is applicable only to Platinum & Titanium Branches. Primary Responsibilities: BusinessImplement branch specific marketing communication strategies to continuously strengthen the Ujjivan brand. This role is responsible for driving the entire business targets for liabilities assigned to the branch Manage exceptional customer service proactive sales environment and efficient branch operations while adhering to regulations compliance requirements. Focus on retaining existing customers increasing the customer base and crossselling Ujjivan products and services Oversee branch operations cash management and service quality work closely with product and marketing teams to drive campaigns at their branches Monitor daily performance of branch staff. To manage a team of 10 to 15 employees. To manage leadership reporting of BOOBOSM BSM In certain cases they will have a dotted line reporting of few Silver Gold Branch Heads reporting to them Will be assigned higher targets for their respective branchesCascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews Ensure all deferrals taken are cleared within the specific period Monitor the overall portfolio of the branch ensure adherence to compliance and regulatory norms are metService Quality Ensure customers are educated about all productsservices offered by Ujjivan Ensure courteous customer service is offered to customers by the branch staff Reduce customer attrition by guiding CCRs on exit interviews customer engagement programs etcLead customer connect initiatives in the branch vicinity Operations Oversee and ensure efficiency in branch ATM operations through adherence to TAT for various internal and customer end processes drive utilization of alternate channelsEnsure compliance with banking guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrenceensure compliance with Know Your Customer KYC Anti Money Laundering AML audit and other regulations applicable laws in the branch Monitor control minimize all expenses in the Branch such as telephone consumption of stationery computer consumables electricity and other overheads without sacrificing quality. Oversee accurate cash management and tallying of accounts in the system through the CashierAccountable for branch safety including security of cashvault etc Learning Performance Ensure that all members of the Branch staff are up to date on all relevant circulars and all productsservices offered in the Branch Ensure adherence to training mandays mandatory training programs for self and reporteesEnsure goalsetting midyear review and annual appraisal process within specified timelines for self and reportees Monitor performance of staff against defined goalsmetrics and take corrective action wherever required undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team Coordinate with state HR on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to work Ensure coordination between staff of different teams to build a collaborative spirit and shared sense of purpose which could also enable crosssell and overall target achievement Location - Ahmedabad,Ahmednagar,Ambarnath,Anand,Aurangabad,Vadodara,Bhuj,Borivali,Chembur,Chowk,Dombivli,Gandhidham,Gandhinagar,Gondiya,Goregaon,Jalna,Kolhapur,Mira,Mumbai,Nagpur,Nanded,Naroda,Nashik,Pimpri,Pune,Rajkot,Santacruz,Sion,Surat,Thane,Vashi

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/compliancerequirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. Theincumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary Responsibilities: Business Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand. This role is responsible for driving the entire business targets for liabilities. Location - Ajmer,Aligarh,Alwar,Badnagar,Baghpat,Baran,Barara,Basti,Bharatpur,Bathinda,Bijnor,Bulandshahr,Deoli,Deoria,Dhar,Fatehabad,Fazilka,Firozabad,Gidderbaha,Goniana,Hanumangarh,Hapur,Jaipur,Jabalpur,Jaunpur,Jhalawar,Kalan,Kapurthala,Kekri,Khandwa,Kishangarh,Kota,Madhwapur,Maharajganj,Malout,Meerut,Muktsar,Nagar,Nagda,Naraingarh,Narnaul,Pithampur,Rajnandgaon,Rewari,Roorkee,Saharanpur,Samrala,Sandila,Sangrur,Sawali,Sameli,Shikohabad,Sikandrabad,Sikar,Sultanpur,Suratgarh,Ujjain,Yamuna

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of identity governance and administration.- Experience with access management and compliance reporting.- Familiarity with security frameworks and best practices.- Ability to analyze and troubleshoot identity-related issues. Additional Information:- The candidate should have minimum 5 years of experience in SailPoint IdentityIQ.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Greetings from Pressana Kia Premium Car Dealership Showroom We are currently recruiting CRM - Customer Relationship Manager (Service) for our company Attractive Salary in Industry with added monetary benefits like Monthly Incentives, Abroad performance trips, Employee welfare activities and oher benefits like ESI, PF, insurance etc. Must be able to handle good volumes with zero customer complaints. Experienced candidates (above 5yrs) from automobile industry (2 wheeler & 4 wheeler) FMCG Showrooms, Retail Outlets showrooms can apply (Premium Car service centre is prefarable) Must be able to handle the customer process on complaints as per company norms. Good Knowledge in end to end service process Good system knowledge with database handling and decent mail communication ethics Qualifications : Any UG / PG / Diploma Salary : Rs.40000 Rs.50000 Incentives : Rs.5000 Rs.15000 Work Locations : Coimbatore Interview Location : Coimbatore Ramanathapuram. Contact Person : Tamilanban HR Recruiter - 6384442002/6384444059

To underwrite mortgage business and manage the portfolio in assigned branch/location Core Responsibilities: o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. o Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. o Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties o Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems o Exceed service quality standards and strive for continuous process improvement o Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. o Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. o Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. o Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. o Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies o Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. o Follow up and ensure recovery of quick mortality cases between 12 -18 MOV. Qualification : Graduate, Masters/Post Graduate Certifications: CA/MBA (Preferable) Location - Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

We are seeking a proactive and empathetic Manager, Wellbeing Programs to lead the development, implementation, and evaluation of initiatives that promote the health, wellbeing, and resilience of our employees. This role plays a key part in fostering a culture of wellness, prevention, and support across the organization. This role will work cross-functionally to design and manage programs that support physical, mental, emotional, and financial wellbeing aligned with our values and business goals. The ideal candidate is passionate about employee wellbeing and supporting programs that enhance the overall employee experience. Roles & Responsibilities: Program Design & Implementation: Develop and execute a comprehensive employee wellbeing strategy covering physical, mental, emotional, and financial wellness. Design and launch targeted programs and initiatives based on employee feedback, health trends, and organizational priorities. Partner with benefits, HR, and leadership teams to integrate wellbeing into company culture and policies. Stakeholder & Vendor Management: Collaborate with internal teams (e.g., HRBPs, DEI, Facilities) and external partners (e.g., EAP providers, wellness vendors) to deliver holistic wellbeing services. Manage relationships with wellness partners, negotiate contracts, and monitor service quality. Education & Engagement: Lead company-wide wellness campaigns, events, and awareness initiatives (e.g., Mental Health Month, fitness challenges, workshops). Promote utilization of wellbeing resources through engaging communications and events. Provide training and tools to leaders and teams to support wellbeing in daily work. Measurement & Continuous Improvement: Track and analyze utilization, engagement, and outcome data to assess program effectiveness. Use surveys, focus groups, and health data to continuously refine and enhance offerings. Prepare reports and presentations for leadership to highlight impact and recommend improvements. Basic Qualifications and Experience: 9+ Years of total experience on Human Resources. 5+ years of experience managing corporate wellness or wellbeing programs. Strong knowledge of health promotion, workplace wellness trends, and behavior change strategies. Knowledge of current wellbeing trends and evidence-based practices. Experience with wellness platforms, employee assistance programs (EAPs), and health benefits integration. Excellent communication, project management, and cross-functional collaboration skills. Ability to analyze data and translate insights into actionable program improvements. Strong project management skills and ability to manage multiple initiatives. Exceptional interpersonal and communication skills. Experience working in a large, diverse, global organization.

Job Description: Job Title: Business Clients Area Advisor, AS Location: Mumbai, India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities This is an individual contributor role This role is a merged role, including assets & trade forex products and continually grow client base by continuous acquisition Ticket size: Assets 1Cr to 50Cr / Trade Forex - clients with annual turnover of 500 Cr Acquisition: Assist Head Relationship Manager in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers. Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue Relationship Building / Deepening / Cross Sell: Primarily responsible in building and deepening mapped business banking portfolio. Ensure consistent growth of the Business Banking portfolio. Synergize for maximum penetration of business banking products, trade, forex, and Insurance & Investment sales to new / existing customers Risk Management & Governance: Ensure awareness and adherence with the Know Your Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels and Doorstep Banking. Increase customer contact ability by capturing email address and mobile number. Your skills and experience 5 10 years of experience into Business Banking as an RM Candidate must be comfortable to source business through open market channels Candidate must be comfortable to source business through open market channels Candidate should have excellent communication in English and well groomed How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Job Description: Job Title: Business Clients Area Advisor, AS Location: Bangalore, India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Helth screening for 35 yrs. and above Your key responsibilities This is an individual contributor role This role is a merged role, including assets trade forex products and continually grow client base by continuous acquisition Ticket size: Assets - 1Cr to 50Cr / Trade Forex - clients with annual turnover of 500 Cr Acquisition: Assist Head Relationship Manager in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers. Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue Relationship Building / Deepening / Cross Sell: Primarily responsible in building and deepening mapped business banking portfolio. Ensure consistent growth of the Business Banking portfolio. Synergize for maximum penetration of business banking products, trade, forex, and Insurance Investment sales to new / existing customers Risk Management Governance: Ensure awareness and adherence with the Know Your Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels and Doorstep Banking. Increase customer contact ability by capturing email address and mobile number. Your skills and experience 5 - 10 years of experience into Business Banking as an RM Candidate must be comfortable to source business through open market channels Candidate must be comfortable to source business through open market channels Candidate should have excellent communication in English and well groomed How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Job Description: Job Title: Business Banking Advisor - Branch Banking Location: Noida, India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India. This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the existing trade account portfolio. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The lending business should be in the form of Trade and Working Capital with the products such as Cash Credit (CC), Overdraft (OD), Letter of Credit (LC), Bank Guarantee (BG), PCFC, Post Shipment etc. Acquisition: Assist Head Relationship Manager in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers. Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue Relationship Building / Deepening / Cross Sell : Primarily responsible in building and deepening mapped business banking portfolio. Ensure consistent growth of the Business Banking portfolio. Synergize for maximum penetration of business banking products, trade, forex and Insurance & Investment sales to new / existing customers. Build a robust momentum in regards to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Implement customer contact programs to ensure his share of wallet with the bank increases Retention: Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers Risk Management & Governance: Ensure awareness and adherence with the Know Your Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels and Doorstep Banking. Increase customer contactability by capturing email address and mobile number. Your skills and experience The candidate should have experience in servicing or sourcing clients of 20 lacs+ relationship. Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualification required is Graduation. Minimum Exp should be 6 - 12 Years in relevant field. How we ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job_Description":" Location: Mumbai Head Office Department: Business Operations Reports To: CEO Team: Cluster Managers, Center Managers, Field SalesTeam Experience Required: 10+ Years(Education/Service/Retail Sector Preferred) Job Summary: The Head of Sales & Operations Mumbai will beresponsible for driving revenue growth, increasing student admissions, managingP&L, and ensuring seamless operations across all Kidzonia centers in theMumbai region . This role entails strategic leadership, operationalexecution, and sales management through a team of Cluster Managers, CenterManagers, and Field Sales Executives . The ideal candidate will combinebusiness acumen, people leadership, and a deep understanding ofcustomer-centric preschool operations. Key Responsibilities: 1. Revenue Growth & P&L Ownership Drive top-line growth by achieving admission targets across all centers in the Mumbai region. Monitor and manage the P&L for each center , ensuring profitability and cost optimization. Develop and implement strategies for monthly, quarterly, and annual revenue growth . Track financial performance and conduct center-wise business reviews regularly. 2. Center Operations Management Oversee and ensure smooth functioning of day-to-day operations across all centers . Ensure adherence to standard operating procedures (SOPs) related to safety, hygiene, HR, academics, and parent communication. Drive consistent center readiness, parent satisfaction , and service quality metrics. Handle critical escalations from parents and ensure issues are resolved in a time-bound manner. 3. Sales Leadership & Lead Conversion Lead and monitor the entire admissions funnel from inquiry to conversion. Drive the performance of the field sales team , ensure timely follow-ups and CRM (Kylas) usage. Design and execute local marketing campaigns , school tours, and community outreach programs. Collaborate with the Marketing and Digital Teams to optimize leads and conversions. 4. Team Management & Leadership Lead, manage, and mentor a team of Cluster Managers, Center Heads, and Field Sales Executives . Set clear targets and KPIs for each team member and conduct monthly performance reviews. Build leadership capacity in Cluster Managers and foster a high-performance culture. Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR. 5. Strategic Planning & Business Expansion Identify opportunities for new center setup, area expansion, and capacity enhancement . Work with the CEO and Finance team to develop expansion roadmaps and investment plans . Provide market insights, competitor analysis, and demand mapping to inform growth strategies. Lead new center launch readiness and ensure timely operationalization. 6. Compliance, Reporting & MIS Ensure all centers comply with statutory regulations, documentation, and internal policies . Submit regular sales reports, center performance dashboards, and revenue forecasts . Monitor fee collections and ensure alignment with the Accounts and Finance Team for timely recovery. Conduct monthly operational audits and process compliance checks across centers. Requirements Key Skills & Competencies: Functional Area Proficiency Required Sales Management Proven ability to drive admissions growth and sales conversion Operational Leadership Experience managing multi-location service operations P&L Management Strong financial acumen and ability to manage center-level profitability Team Leadership Skilled in mentoring, goal-setting, and performance tracking of large teams Parent & Stakeholder Communication Strong interpersonal and escalation-handling skills Process Orientation Eye for detail in SOP implementation, audits, and compliance Qualifications & Experience: Education: Graduate/Postgraduate in Business Administration / Marketing / Education Management / Operations . MBA preferred but not mandatory if experience aligns. Experience: Minimum 10 years of experience in a sales and operations leadership role. Prior experience in preschool/school chains, education companies, retail, or customer service organizations managing multi-location teams. Performance Metrics (KPIs): % Achievement of admission and revenue targets across centers Center-wise P&L performance and profitability improvement % Fee collection vs. due Average conversion rate from inquiry to admission % Compliance with operational SOPs and audit scores Employee performance and attrition metrics Net Parent Satisfaction Score (NPSS) Benefits Work Environment & Benefits: Strategic leadership role in one of Indiafastest-growing preschool brands Opportunity to drive impact across 20+ centers in the Mumbai region Attractive CTC + performance-linked variable pay High-ownership environment with autonomy and collaborative support from HO teams ","

Careers at AssessPrep | Join Our Mission to Transform Education Head, Customer Support About AssessPrep At AssessPrep, were not just building software were building the future of learning. Our mission is to empower K-12 schools worldwide with cutting-edge technology to make assessments more meaningful and improve learning outcomes. AssessPrep is an all-in-one assessment platform that enables schools to create, deliver, and grade assessments digitally, saving teachers valuable time and allowing them to focus on what matters most: their students. AssessPrep in Numbers: Trusted by 600+ international schools in 75+ countries Empowering 20,000+ teachers and 200,000+ students Facilitating over 1M student submissions annually 70%+ annual growth rate Annual churn 3% 50,000+ trees saved What Youll Do As our Customer Support Head, youll lead our support team in delivering exceptional service to our global user base, ensuring that schools, teachers, and students have a seamless experience with AssessPrep. Your responsibilities will include: Directly Manage and Support Customers: Take a hands-on approach in resolving customer inquiries, ensuring that each user receives top-tier support. While youll lead and mentor the support team, youll also actively handle escalated issues and complex cases, setting a high standard for customer care through your personal involvement. Develop Support Strategies: Design and implement support processes and strategies that enhance customer satisfaction and retention. Resolve Complex Issues: Act as the escalation point for complex technical issues, working closely with product and engineering teams to find solutions. Customer Onboarding and Training: Lead initiatives to onboard new schools, ensuring they are fully equipped to use AssessPrep effectively. Monitor Support Metrics: Track and analyze key support metrics, including response times, resolution rates, and customer satisfaction scores, to continually improve service quality. Enhance Self-Service Resources: Develop and maintain a comprehensive knowledge base, FAQs, and other self-service tools to empower users to resolve issues independently. Collaborate Across Teams: Work closely with product, sales, and marketing teams to provide feedback from customers and ensure a cohesive approach to customer success. A Typical Week: Conduct a training session for the support team on handling new feature-related queries. Analyze support ticket data to identify common issues and propose solutions. Work with the product team to develop a solution for a recurring technical issue reported by multiple users. Lead a webinar for new users to walk them through the platform and answer their questions. Review and update the knowledge base to include information about the latest product updates. Participate in a strategy meeting with the marketing team to discuss ways to improve customer communication. Grow with us At AssessPrep, we believe in investing in our teams development. As our Customer Support Head, youll have opportunities to: Support Operations Director: Lead all support operations, including training, process improvement, and quality assurance. Product Support Lead: Collaborate closely with the product team to influence product design and development based on customer feedback. Global Support Manager: Oversee support efforts across different regions and ensure consistent service delivery worldwide. Customer Experience Director: Focus on enhancing the overall customer experience, from onboarding to long-term success. What we are looking for: Leadership Experience: Proven experience leading and managing a customer support team, with a focus on delivering exceptional customer service. Support Strategy Expertise: Ability to design and implement support strategies that improve customer satisfaction and retention. Technical Proficiency: Strong understanding of software platforms, with the ability to troubleshoot and resolve complex technical issues. Passion for Education Technology: A genuine interest in the power of technology to transform education and a desire to contribute to our mission. Excellent Communication Skills: Ability to communicate complex technical information clearly and effectively to users of all levels. Data-Driven Approach: Comfort with analyzing support metrics and using data to drive decision-making. Collaborative Mindset: Experience working with cross-functional teams to ensure customer needs are met. Adaptability: Ability to thrive in a fast-paced environment and manage multiple priorities. Benefits : Flexible working hours: Choose your own schedule. No micromanagement: We trust our team members to deliver results. Comprehensive health insurance (including family coverage). Monthly health and wellness allowance. Access to a learning budget for For . Apply today! Review other job openings Creative Director Gurugram, Haryana Full-Time Job description Creative Director Gurugram, Haryana Full-Time Job description Creative Director Gurugram, Haryana Full-Time Job description Simplify your assessments today Discover how AssessPrep makes it easy to create, deliver and grade assessments.

Possess a strong understanding of the US Talent Acquisition domain, with a focus on quality assurance and process compliance. Conduct audits on Transactions/Calls managed across various HR ERPs to ensure accuracy, consistency, and adherence to standards. Implement self-auditing practices to maintain high-quality outputs and identify improvement areas proactively. Monitor and ensure compliance with defined SLAs, and accuracy benchmarks. Familiarity with Vonage, UltiPro, Kronos or similar HR systems is preferred for auditing processes. Review and address call queries, providing resolutions with a focus on accuracy and timeliness. Exhibit strong written and verbal communication skills, with the ability to summarize findings effectively. Monitor team goals and provide insights to improve process performance and achieve objectives. Evaluate adherence to HR processes and practices, including payroll, time and attendance, and termination activities. Collaborate with diverse teams to promote consistent quality practices across functions. Utilize Microsoft Word, Excel, and PowerPoint for reporting, documentation, and presentations. Process Monitoring and Auditing - Review HR processes, Ensure adherence to labor laws, company policies, and client-specific requirements Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement Calibration Variance Ensure calibration variance of less than 5% Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance Demonstrate customer orientation by ensuring high levels of service quality and satisfaction. Independently address and resolve inquiries using relevant data and insights, ensuring compliance with established protocols.

Job_Description":" The overall development, performance and maintenance of the centreactivities to obtain the maximum efficiency, quality, service and profitability for the organisation. Main Tasks/duties and responsibilities Responsibility to staff and direct the team to manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation. ensuring that the team understands that the centreprofits and achievements are reflected in all its operations and activitiesincluding relationships and risk management meet your targets and those of the team as a whole the smooth running of the team contribute to training and development of the team assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification Day to day responsibilities agreed with your manager to include: manage, direct and monitor the overall performance of the centre effective liaison, support and assistance with the whole of the organisation maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities utilise agreed systems to manage the centre functions, analysis and documenting direct the development of plans for the centre to include management to achieve targets developing plans for the centreprogress and growth support to all other departments with and related issues subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met reporting (content and format as agreed) on a monthly basis as agreed developing plans for team activities to include strategy to achieve agreed targets assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole. delegate authority and responsibility to team with supervision, accountability and review set an example for team members of commitment, centre process and activities, work ethics and habits and personal character maintain accurate records responsibly use resources and control expenses to meet agreed budgetary controls adhere to all organisation policies and procedures interact and co-operate with all members of the organisation, its suppliers and customers From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. Requirements Requirements 1.The overall development, performance and maintenance of the Centres activities to obtain the maximum efficiency, quality, service and profitability for the organization. 2. Leadership Qualities 3. Excellent Communication skills 4. Good knowledge of Computer 5. Time Management Benefits Benefits 1.Sick leave 2.Provident Fund 3.Casual Leave 4.Maternity Leave

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

Job Description The role Apprenticeship Summary Support the Business development teams and Management teams in driving the Firms strategic objectives, commercial standards and pricing governance, through data analysis and business intelligence on business performance and operational data sets. Analyse current and historical data to bring out insights & provide actionable recommendations by applying qualitative reasoning on the quantitative output. Design innovative and analytical management reporting tools/template for insights and detailed analysis with quick turnarounds. Key Responsibilities: Commercial Analysis Support for the core analytical process from assisting on implementation, and interpretation of results. Assist with reporting templates, process improvement and system efficiencies in order to bring standardization and improve service quality. Assist with data-driven processes to enhance finance efficiency, cross-region process alignment and increased financial analysis capability. Develop , Excel & Power BI dashboards, scorecards, and rationalize reporting utilizing multiple data sources. Team Work as part of a highly skilled and knowledgeable team creating a "go to", trusted and highly valued function. Report to the Assistant Manager Commercial Analysis and work closely with team colleagues sharing knowledge. Assist specific projects for Commercial Analysis team and drive standardization and knowledge sharing. Qualifications Your experience Qualification Bachelors/Masters from Top Tier colleges (Tier-1/2 Engineering and Management institutes) in quantitative f

Led by Rodolphe Saad , the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. JOB DESCRIPTION Job Title : Assistant Manager Deputy Manager - M&R Department : Logistics and Intermodal Sub Department : Logistics Reporting : Manager Role Summary: This role focuses on training teams and vendors for consistent inspection and repair standards, reviewing and reducing repair costs, and auditing vendor performance. It involves coordinating faster, economical repair approvals, analyzing monthly repair data, and addressing heavy damage cases. Core Responsibilities: Training to team members /Local office / Repair vendors for uniformity in inspection and repair. Periodic review of repair cost to limit and take suitable action to reduce. Periodic review of repair vendor performance related to cost, repair turnaround, service quality etc. Periodic depot audits for training and improving vendor performance to desired output. Supports to vendors on iMars related issues. Limiting average repair cost & number of units repaired from previous period. Co-ordinate with team members for faster and economical repair approval Periodic monthly repair analysis Co-ordinate with HO & DRO for suitable action on heavy damaged units viz repo/off hire etc. Periodic follow up with all concerned to minimise the number of units pending for their activity. Analysis of reefer data to find out the damage responsibility in case of emergency repairs. Monthly repair vendor invoices checking before payment. Cross checking iMars stock report with depot stock report to minimise the discrepancy periodically. Follow up on long idle units and take suitable action on such units to clear it from idle list. Technical assistance for Cost control and recovery team as and when required. Provide weekly management reports on departmental KPIs. Key Performance Indicators: Reduce repair cost, numbers of units repaired & average repair by frequent analysis. Providing solution to control increasing reefer repair costs. Reduce idle time by faster repair approvals and follow up on pending repair cases. Clean iMars Dashboard Ensure management provided budget target are fully met Qualifications and Skill Sets: Holds a graduate degree. 3-5 years equipment management/repairs experience Good analytical and Communication Skills. Leadership qualities, for training, motivating, and creating an independent team to function. Good knowledge of latest IICL Criteria and good knowledge of Dry/reefer container Computer savvy and good in excel. Come along on CMA CGM s adventure !

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities

At ServiceNow, we make work better for everyone including our own employees- We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees- Win as a Team is part of our culture, and we aspire to wow our customers- We stay hungry and humble and focus on creating belonging- Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change- With our vision and dedication for a better future already underway- Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well- From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs we want to help you take care of yourself and your loved ones- Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most- Flexible working culture to support the balance you need in both work and life- Parental leave programs- Childcare and caregiving benefits- A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program- A global, cross-functional mentoring program- We also have team building activities, various employee belonging groups, volunteering, and community outreach programs- What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work- The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities- You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service- Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively- Comfortable presenting to all levels of management, including C-Level stakeholders- Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers- Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs- Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects- Facilitate summary status reports, including monthly performance reviews and quarterly service reviews- Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements- Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely- Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change- Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution- Act as an escalation point for customer impacting business critical issues- To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision.making, or problem.solving. This may include using AI.powered tools, automating workflows, analyzing AI.driven insights, or exploring AIs potential impact on the function or industry. 10.12 yrs of experience with 2+ years of customer.facing experience Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions. Ready to work on weekends. Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. Excellent written and oral communication skills Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with all levels of management Working knowledge of ITIL incident, problem and release management process and procedures Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities