1039 Service Quality Jobs - Page 19

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Chennai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Minimum 8 years of experience in healthcare management or a related field. Strong knowledge of healthcare operations, including patient care, billing, and claims processing. Excellent communication and interpersonal skills are required to work effectively with diverse stakeholders. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving skills to resolve complex issues. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance overall service quality. Analyze data and metrics to measure performance and make informed decisions. Lead and motivate a team of quality professionals to achieve goals. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality, preferably in IT services or BPO. Strong understanding of quality management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with CRM software is an added advantage. Strong problem-solving skills and attention to detail.

Posted On 20th Jun, 2025 : Wearelookingforaproactiveandstrategic BusinessDevelopmentManager toleadclientacquisition, managekeyaccounts,andgeneraterepeatbusinessthrougheffectiverelationshipmanagement.The idealcandidatewillhaveexperiencein B2Bsales , accountmanagement ,and clientservicing in internationalmarkets,especiallywithintheaccountingandfinancialservices sector. KeyResponsibilities Manageandgrowrelationshipswithexistingclientstodrive repeatbusinessandlong-term partnerships . Serve astheleadpointofcontactfor keyaccounts acrossthe US,UK,Canada,Europe,Australia, andNewZealand . Identifyandconvert upsellandcross-sellopportunities tomaximizeclientvalueandcompany r evenue. Takeownershipofthe completebusinessdevelopmentcycle ,includingprospecting,pitching, proposalcreation,negotiations,anddealclosure. Collaborate with the service delivery and operations teams to ensure smooth onboarding and service quality. Monitor client satisfaction, handle escalations, and ensure a high standard of client engagement and retention. Maintain a strong sales pipeline, generate forecasts, and report progress to leadership. Representthecompanyinvirtualdemos,clientcalls,andindustrynetworkingopportunities. Stay current with market trends, competitor offerings, and outsourcing industry updates. Qualifications& Skills: BachelorsorMastersdegreeinBusiness,Finance,Accounting,orarelatedfield. 46yearsofexperiencein B2Bbusinessdevelopment,sales,orclientmanagement ,preferably inaccountingoroutsourcingservices. Demonstratedsuccessin closingdeals ,handlinglargeaccounts,andbuildingtrustedclient relationshipsacrossinternationalmarkets. Strongcommunication,presentation,andinterpersonalskills. ProficiencywithCRMs(e.g.,HubSpot,Salesforce,Zoho)andproposaltools. Priorexperienceworkingwithclientsin Australia,NewZealand, US, UK,Canada,andEurope is highlydesirable. Familiaritywithaccountingprocessesandterminologyisaplus. PreferredAttributes Strategicthinkerwithstrongproblem-solvingskills. Consultativesellingapproachandclient-firstmindset. Self-motivatedandtarget-oriented Compensation and Benefits: Career growth opportunities in a fast-growing company. Performance-based incentives and bonuses. Key Skills : Company Profile The comapny is a fast-growing professional service group based in Ahmedabad, offering finance and accounting outsourcing to clients worldwide. They help businesses streamline operations, improve financial management, and support growth. With a team of skilled professionals, the company provides advanced business analytics, predictive financial modeling, and real-time reporting, enabling clients to focus on core activities and gain a competitive edge.

We are seeking a Service Manager, candidate should be professionally responsible for managing service complaints & installations at the customer s site. This role will have the following key responsibilities areas: Primary Responsibilities: Address and resolve customer complaints promptly and effectively, ensuring satisfaction and strong relationships. Handle escalated customer issues requiring higher-level attention, ensuring timely resolution. Support service engineers in resolving complaints and ensuring quick, high-quality service delivery. Delegate tasks, monitor progress on customer complaints, and manage the service team to achieve objectives. Log, track, and report all complaints to senior management. Maintain professional communication with customers to resolve concerns and foster repeat business. Review and improve customer service processes to minimize complaints and enhance service quality. Keep customers informed throughout the resolution process, explaining the steps taken to address their concerns. Manage communication between customers and relevant departments to ensure smooth resolution. Monitor service delivery timeliness and quality. Ensure all team members accurately log customer interactions in the CRM. Lead, motivate, and provide training opportunities for the service team. Develop and implement effective service procedures and policies. Allocate resources effectively to optimize service delivery. Collaborate with other departments to address customer issues and improve service processes. Key Deliverables: Maintain high satisfaction scores through timely complaint resolution, ensuring efficient and effective service delivery. Achieving customer satisfaction and optimizing service operations. Take ownership of customer s issues and follow problems through to resolution. Effectively manage and resolve escalated complaints, reducing the frequency of issues requiring higher-level attention. Consistently deliver high-quality service, measured by customer feedback, service reports, and internal quality assessments Providing mentoring, training, and motivating service staff, as well as managing their performance and workload. Ensure smooth communication between teams, departments, and customers. To ensure adherence to company s policies and SOP s. Preparation of regular reports on service performance and activities, providing insights for the management. Ensure 100% CRM log accuracy by all team members.

1. Coordination & Administration: Plan, organize, and coordinate palliative care services across home care, inpatient, or outpatient settings. Maintain records, patient data, schedules, and documentation in line with medical and administrative standards. Liaise between patients, families, doctors, nurses, and palliative care teams to ensure seamless service delivery. Monitor service quality and suggest process improvements. 2. Team Supervision & Support: Supervise and support palliative care staff (nurses, volunteers, drivers, etc.) in day-to-day operations. Ensure timely assignment of cases and equitable workload distribution. 3. Patient & Family Communication: Provide regular updates and emotional support to families. Ensure patients needs and preferences are communicated to the care team. 4. Logistics & Resource Management: Ensure availability and delivery of medications, medical supplies, and equipment to patients. Oversee vehicle scheduling (for home visits) and ensure staff are dispatched efficiently. 5. Reporting & Compliance: Prepare monthly/weekly reports on patient visits, staff utilization, and service outcomes. Ensure compliance with healthcare regulations, documentation norms, and palliative care standards. Requirements Strong organizational and coordination abilities Knowledge of palliative care protocols and hospital operations Excellent communication and interpersonal skills Compassionate approach toward terminally ill patients and their families Leadership and team management skills Proficiency in medical record-keeping and MS Office Crisis management and problem-solving capability Ability to work with multidisciplinary teams ","

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

As our new Sales/Business Development Manager, you ll be responsible for driving sales growth and customer development across India in the sectors of Rail & Wind, Marine, Industrial & Corrosion, Mobility, and Functional Polymers. You will be the go-to expert in the region, forming strong relationships and building a business network that positions Scott Bader as a market leader. Working closely with internal stakeholders, you ll execute regional strategies and actively manage a sales funnel aligned with our product capabilities and customer needs. Some of your key responsibilities: Proactively identify and deliver sales opportunities and lead development with new customers, markets, and applications using Scott Bader s technologies. Prepare market information, commercial justifications, and project definitions for new R&D and PMR initiatives following our Stage Gate process. Collaborate cross-functionally with the regional sales team, product management, and supply chain to research sub-market opportunities. Represent Scott Bader at exhibitions, conferences, and other industry events to build networks and gather market intelligence. Develop and communicate execution strategies, securing internal support to ensure successful implementation of new opportunities. Negotiate and secure customer and partner contracts and provide regular reporting and forecasting for the market segment. What do I need to be successful in this role? We re looking for someone with at least 3 years experience in sales or business development with a proven track record of winning new business. You ll be commercially astute, analytically strong, and possess excellent networking and negotiation skills. A degree in Chemistry, Chemical Engineering, or a similar science-based discipline (a business-related qualification is an advantage) Demonstrable ability to assess and exploit new business opportunities with clear strategy and investment planning Strong communication skills, particularly in cross-cultural settings Self-motivated, results-driven, and able to work collaboratively across teams.

Air Export - Customer Service & Operations Air Export Customer Service & Operations We are seeking a detail-oriented and experienced professional to manage Customer Service and Operations for Air Export. This role acts as the first point of contact for clients and is responsible for ensuring seamless coordination of air export shipments from documentation and booking to shipment tracking and invoicing. The ideal candidate will have strong communication skills, operational knowledge, and the ability to deliver a high-quality customer experience Responsibilities Serve as the primary point of contact for all air export customer service, documentation, and operational matters. Manage complete end-to-end coordination of air export shipments from booking and documentation to final delivery and invoicing. Provide accurate and timely shipment updates to clients, ensuring transparency and trust. Coordinate with internal departments, airlines, overseas agents, and local customers for smooth shipment execution. Draft and release Bill of Lading (BL) after obtaining client approval; ensure timely submission of CTMs to airlines before cutoff. Handle documentation preparation including HAWB/MAWB, invoices, and shipping instructions in compliance with airline and regulatory requirements. Support the sales team by responding to operational queries and assisting with customer engagement. Ensure all data is updated in ERP systems and track each shipment till final delivery. Work closely with clearance teams to ensure timely customs processing and issue resolution. Monitor and improve process efficiency while maintaining service quality standards. Provide proactive communication regarding delays, exceptions, and resolutions. Assist in preparing billing documents and managing receipts post-shipment. Contribute to marketing initiatives and service branding through value-added support and timely execution. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * In the race of excellence, there is no finish line Don t miss our new blogs! Read now Automotive Logistics is an essential part of the automotive supply...

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

Trainer - TPA Content Creation & Delivery Position Overview: We are looking for a Trainer responsible for creating content, delivering training, and updating training materials for our TPA operations team. The ideal candidate will have experience in training staff within the insurance or healthcare sector, specifically around TPA services and CMS guidelines. This role will focus on developing and maintaining training materials that ensure employees are well-equipped to manage back-office functions such as claims processing, enrollment, disenrollment, and other TPA services in compliance with regulatory standards. Key Responsibilities: Content Creation : Develop and create comprehensive training materials for TPA services, including training manuals, presentations, and eLearning modules. Ensure training content aligns with CMS guidelines and includes industry best practices for handling claims, enrollments, and provider payment processes. Customize content to meet the unique needs of onshore and offshore teams, ensuring relevance and accessibility for all learners. Training Delivery : Facilitate in-person and virtual training sessions for new hires & existing employees in claims adjudication, member enrollment, customer service, and regulatory compliance. Deliver classroom-based training, workshops, and webinars, ensuring interactive and engaging learning experiences. Conduct refresher training sessions to ensure ongoing knowledge retention and skill enhancement. Upkeep and Updating of Training Content : Regularly update training materials to reflect changes in CMS regulations, new process improvements, and evolving client needs. Monitor training effectiveness through feedback surveys, assessments, and performance tracking, and make adjustments as needed. Collaborate with subject matter experts (SMEs) and leadership to ensure training content remains current and relevant. Compliance and Certification : Ensure that training materials and programs comply with industry standards, including HIPAA, SOC 2, and CMS requirements. Develop and track training certifications for staff to ensure they meet regulatory and operational standards. Continuous Improvement : Collect and analyze training feedback to improve training delivery and effectiveness. Recommend and implement process improvements in training programs to enhance engagement, retention, and service quality. Required Qualifications: Bachelor s degree in Education, Training, Business Administration, or a related field. 5+ years of experience in training or learning and development, with a focus on TPA services or healthcare. Strong understanding of CMS regulations, claims processing, and TPA back-office operations. Experience in creating and delivering interactive training programs using modern learning technologies (e.g., LMS, eLearning platforms). Excellent presentation and facilitation skills, with the ability to engage and motivate learners. Strong communication and interpersonal skills for collaborating with teams and stakeholders. Preferred Qualifications: Certification in Instructional Design or Training Delivery Experience with virtual training tools Knowledge of adult learning principles and learning needs analysis. Key Competencies: Content Development: Strong skills in developing clear, effective, and engaging training materials. Leadership and Facilitation: Proven ability to lead and facilitate training sessions effectively. Regulatory Knowledge: Deep understanding of CMS guidelines and industry standards related to TPA services. Continuous Improvement: Focused on enhancing training programs to improve learner outcomes and operational efficiency. Analytical Thinking: Ability to assess training needs, collect feedback, and make data-driven decisions for content improvement.

At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That s why we re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We re revolutionizing the way people monitor their glucose levels with our new sensing technology. Our Diabetes division in Alameda, CA, currently has an opportunity for a Lead Software Test Engineer. WHAT YOU LL DO Complete software testing and activities in conjunction for user stories within the Agile SDLC process Review deliverables/activities as identified in the test plans for accuracy, consistency, completeness and compliance. Ensure adequate test coverage for every release Review deliverables/activities as identified in the test plans for accuracy, consistency, completeness and compliance. Ensure adequate test coverage for every release Mentor and provide day to day guidance to the junior members of the software test team. Review work to ensure compliance and quality Provide feedback and suggest improvements to the Agile SDLC process Strategically incorporate automated testing into the SDLC Evaluate new tools for adoption within the organization Develop and Optimize Automation Scripts and Frameworks: Design, code, and manage automation scripts using Python. Focus on enhancing the efficiency and scalability of these scripts across various applications, from data handling to system configurations. Automation of Testing Processes: Develop comprehensive automated testing frameworks to support both unit and integration testing. Ensure these frameworks adhere to the rigorous quality standards of the medical industry. Implement and Manage CI/CD Pipelines: Build and maintain robust CI/CD pipelines using Agile methodologies, which facilitate regular software updates and integrations without disrupting service quality. Automation Solutions Customization: Tailor automation solutions to meet the specific needs of the medical industry, focusing on regulatory compliance and operational efficiency. Maintenance and Enhancement of Automated Systems: Regularly review and optimize existing automation systems. Identify new opportunities for automation within the company s processes to reduce manual intervention and increase reliability. Collaboration and Technical Leadership: Provide guidance and support to other team members on best practices in automation. Lead automation projects and collaborate with stakeholders to ensure alignment with business and technical requirements. Technical Documentation and System Documentation: Produce high-quality documentation for all automated systems and updates. Ensure documentation meets compliance standards required in the medical industry. EDUCATION AND EXPERIENCE, YOU LL BRING Required Bachelor s degree, or equivalent experience, in a scientific, technical, or engineering discipline. 4 years experience in Software Testing and/or Software Quality Assurance. 4 years experience of working in a regulated industry 1 year experience working as Software Development Engineer in Test (SDET) Must be technically strong and have experience testing mobile applications Must have excellent oral and written communication skills. Preferred Medical Device experience strongly preferred. Experience in an agile development environment preferred. Experience with embedded systems and integration testing with external systems preferred Cyber security, medical mobile applications or cloud computing experience preferred. JOB FAMILY: Product Development DIVISION: ADC Diabetes Care LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

To provide level 2 support on network , SDWAN, Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP , security Or Zscaler certifications 3-6 years of Industry experience, preferable as a network/security engineer in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

As an Engineer Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA). Responsibilities: Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Communicates with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs. Delivers an exceptional customer service providing infrastructure support. Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems. Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience. Serves as a technical resource to other functional groups and individuals to improve service quality and user experience. Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Takes ownership of the escalated cases from associate engineers and take it to the resolution. Qualifications: Bachelors Degree - Engineering or related discipline required; Master s Degree preferred Licenses / Certificates / Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent Minimum 3 years of experience supporting network and AV operations 3 years required delivering support in ethernet technologies/AV and networking concepts Network routing & switching Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines Possess a customer-centric mindset Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint Excellent oral and written communication Interact with individuals to provide needed information Timely response to client and internal peers

Processing orders from placing to being closed within the SLA ensuring no delays bearing in mind customer experience and satisfaction. Qualification Experience: Technically qualifies and good logical and reasoning abilities. Additional experience of Back office order processing with Telecom Operator in Enterprise / Corporate Telecom order Processing a further plus. Person shall be honest and with high integrity. Cool and calm personality, hands-on in excel sheets and other office solutions Young Person with good skills in various applications like billing systems, CRM, Citrix etc. Good written English skills High convincing oral and inter-personal skills to get work done from associated team. Think on feet to handle situations. Good IQ level ability to fast grasp things and execute. Project way of working and strong sense of Target Orientation to support during month end and quarter end pressures. Good Opportunity to work in stable and fast-growing company. The grooming mentor-ship/guidance of Bosses will add huge value to you as core team is with 20 + years of Experience holders. Person shall be instinctive and proactive to aggressively manage work. Must be expert in Bill analysis and accordingly upgrade existing customers services. Handling customer inquiries. Deals with complaints, TTs, problems and requirements of potential customer in order to ensure customer satisfaction and long-term relationship between the customer and the company Ensuring that all work is delivered on time and to the Team Manager and Managements satisfaction. Maintains quality service by establishing and enforcing organization standards. Must be able to take challenges and support to achieve sales target of department. Responsibilities and Duties: Back office tasks, order processing. Maintaining daily SLA and Follow up of old cases, Proactiveness to manage the orders and close open items. Alignment with other internal teams to get the orders delivered in record time. Maintain daily productivity and Target Quality. Ensuring 100% adherence to Client and company policies on a daily basis. Dealing with Escalations/complaints of customers and internal queries of the team with in the system. Communicating to the customers and internal team to close the orders through emails and Calls. Proficient with tools like Tools: Microsoft Office (Excel, Word, PowerPoint Outlook) Fully focused to deliver a delightful customer experience to all current customers base and new prospects Skills and Qualifications: Ability to perform repetitive tasks while maintaining speed of work and attention to detail

Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Job Purpose:- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank. Key Accountabilities:- Responsible for developing and implementing action plans for detecting fraudulent activities. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process. Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends. Ensure compliance with all laid down policies and procedures for smooth operations of unit. Initiatives to enhance approval rates. Job Duties & responsibilities:- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process To ensure investigation is completed & closure report is issued within TAT from the date when case is referred Implementation of fraud rules in systems based on Analysis of new fraud trends. Monitor real time queues and identify high risk transactions within acceptable turnaround time Recommend anti-fraud processes for changing transaction patterns and trends. Process and approve authorization requests Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved. Educate Merchants on the correct card acceptance and authorization procedures. Attend to and process Lost/Stolen Card reports from Cardholders Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses Consistently adopt group Investigation Standards & procedures Contact cardholders to verify transaction Ensure submission of pertinent information / reports on confirmed fraud transactions. Monitor personal and team performance and identify ways to improve team performance and service standards. Willing to work in shifts (24/7) based on team requirements Actively review and streamline operation processes Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards. Check & maintain necessary MIS data, reports, files, records or movements. Provide necessary administrative support in the processing of authorization- related tasks. Provide timely updates to BU/SU/Team Lead. Required Experience:- Associate 4-6 years, Analyst 2-4 years, in similar profile Proficient in English with good interpersonal and communication skills Willing to do shift duties (24/7 set up). Education / Preferred Qualifications:- Commerce Graduate Core Competencies:- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc. Technical Competencies:- Investigation, Data Analytics etc. Work Relationship:- Support and maintain good working relationship with below units in timely investigations to process customer s fraudulent transactions claims. Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc. External workstreams like Intellect/ Verinite/ M2P vendor etc. DBS India - Culture & Behaviors:- Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders. Job Purpose:- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank. Key Accountabilities:- Responsible for developing and implementing action plans for detecting fraudulent activities. Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process. Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends. Ensure compliance with all laid down policies and procedures for smooth operations of unit. Initiatives to enhance approval rates. Job Duties & responsibilities:- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process To ensure investigation is completed & closure report is issued within TAT from the date when case is referred Implementation of fraud rules in systems based on Analysis of new fraud trends. Monitor real time queues and identify high risk transactions within acceptable turnaround time Recommend anti-fraud processes for changing transaction patterns and trends. Process and approve authorization requests Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved. Educate Merchants on the correct card acceptance and authorization procedures. Attend to and process Lost/Stolen Card reports from Cardholders Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses Consistently adopt group Investigation Standards & procedures Contact cardholders to verify transaction Ensure submission of pertinent information / reports on confirmed fraud transactions. Monitor personal and team performance and identify ways to improve team performance and service standards. Willing to work in shifts (24/7) based on team requirements Actively review and streamline operation processes Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards. Check & maintain necessary MIS data, reports, files, records or movements. Provide necessary administrative support in the processing of authorization- related tasks. Provide timely updates to BU/SU/Team Lead. Required Experience:- Associate 4-6 years, Analyst 2-4 years, in similar profile Proficient in English with good interpersonal and communication skills Willing to do shift duties (24/7 set up). Education / Preferred Qualifications:- Commerce Graduate Core Competencies:- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc. Technical Competencies:- Investigation, Data Analytics etc. Work Relationship:- Support and maintain good working relationship with below units in timely investigations to process customer s fraudulent transactions claims. Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc. External workstreams like Intellect/ Verinite/ M2P vendor etc. DBS India - Culture & Behaviors:- Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

As Property Manager, he will play a pivotal role in themanagement and maintenance of our property. He will be responsible foroverseeing the day-to-day operations, tenant relationships, and overallperformance of Property. His extensive experience in property management,particularly in the commercial property sector, will be crucial in ensuring ourproperties meet the highest standards of service and performance. Key Responsibilities: Property Operations: Oversee the day-to-day operations of IT commercial properties, including maintenance, security, and overall building performance. Ensure that properties are well-maintained, energy-efficient, and adhere to all industry standards. Ensure timely execution of all new initiatives recommended. ESG implementation knowledge. Tenant Relations: Develop and maintain strong relationships with tenants, addressing their needs and concerns promptly and professionally. Act as the primary point of contact for tenant inquiries and issues. Financial Management: Monitor financial performance, optimize operational costs, and work to maximize property revenue. Responsible for Annual Budget Vs Actual analysis. Preparation of Annual CAM Budget and ensuring the optimization of the budget. Ensuring optimum utilization of Budgeted CAM Contract Management: Oversee vendor contracts, service agreements, and other property-related contracts. Ensure compliance with contract terms and quality of service. Compliance and Regulation: Stay informed about industry regulations and compliance standards, ensuring properties meet all legal requirements. Address any regulatory or compliance issues promptly. Qualifications: Bachelors degree in mechanical , Electrical or a related field (or equivalent experience). Proven experience in property management, with a strong focus on IT commercial properties. Knowledge of IT / commercial infrastructure, including data centres, network facilities, and associated technologies. Strong understanding of local and national property regulations and codes. Excellent communication and interpersonal skills. Exceptional problem-solving and decision-making abilities. Proficiency in property management software and Microsoft Office Suite. Ability to interact across all levels of management hierarchy.

Responsibilities: Lead and direct managers and Sr executives at regarding facility operations in line with scope/quality of services. Responsible for maintaining a timely service line with clients and establishing a proper channel of communication Establishing proper channel of communication between the management and employee within the organization and ensuring that 100% compliance Institute a grievance addressal mechanism and addressing employee concerns Leading operations & maintenance, compliance, security, utilities, landscape and all aspects of facility management with holistic approach Collaborating seamlessly with employees, Vendors and internal teams to ensure smooth and coordinated operations Taking full ownership of OPEX & CAPEX budgets, audits, preventive maintenance schedules, and quality assurance to drive operational excellence Build and maintain top management relationships with clients and external service providers Negotiate contracts, review performance against agreed SLA Provide input to budget setting/financial proposals. Ensuring operations well withing the set budgets Driving productivity and efficiency among the delivery teams to bring in cost savings Bring in cost management initiatives and process innovations Ensuring the building meets health, safety and wellbeing requirements and that facilities comply with legislation Responding appropriately to emergencies or urgent issues as they arise Assist in developing and managing the department budget and track performance against budget Ensuring that facilities meet statutory regulations Other responsibilities assigned by your reporting manager Requirement: 15 to 20 years in Facility Management Knowledge in facility management systems, building services, budgets Fluency in English Language

Business Development Manager (US/CAN/UK/AUZ/NZ) Opening 2 Nos. Job ID 103660 Employment Type Full Time Reference Work Experience 4.0 Year(s) To 6.0 Year(s) CTC Salary 8.00 LPA TO 12.00 LPA FunctionSales / BD IndustryITES/BPO/KPO Qualification Any - Any Graduation Location Posted On 20th Jun, 2025 : Wearelookingforaproactiveandstrategic BusinessDevelopmentManager toleadclientacquisition, managekeyaccounts,andgeneraterepeatbusinessthrougheffectiverelationshipmanagement.The idealcandidatewillhaveexperiencein B2Bsales , accountmanagement ,and clientservicing in internationalmarkets,especiallywithintheaccountingandfinancialservices sector. KeyResponsibilities Manageandgrowrelationshipswithexistingclientstodrive repeatbusinessandlong-term partnerships . Serve astheleadpointofcontactfor keyaccounts acrossthe US,UK,Canada,Europe,Australia, andNewZealand . Identifyandconvert upsellandcross-sellopportunities tomaximizeclientvalueandcompany r evenue. Takeownershipofthe completebusinessdevelopmentcycle ,includingprospecting,pitching, proposalcreation,negotiations,anddealclosure. Collaborate with the service delivery and operations teams to ensure smooth onboarding and service quality. Monitor client satisfaction, handle escalations, and ensure a high standard of client engagement and retention. Maintain a strong sales pipeline, generate forecasts, and report progress to leadership. Representthecompanyinvirtualdemos,clientcalls,andindustrynetworkingopportunities. Stay current with market trends, competitor offerings, and outsourcing industry updates. Qualifications& Skills: BachelorsorMastersdegreeinBusiness,Finance,Accounting,orarelatedfield. 46yearsofexperiencein B2Bbusinessdevelopment,sales,orclientmanagement ,preferably inaccountingoroutsourcingservices. Demonstratedsuccessin closingdeals ,handlinglargeaccounts,andbuildingtrustedclient relationshipsacrossinternationalmarkets. Strongcommunication,presentation,andinterpersonalskills. ProficiencywithCRMs(e.g.,HubSpot,Salesforce,Zoho)andproposaltools. Priorexperienceworkingwithclientsin Australia,NewZealand, US, UK,Canada,andEurope is highlydesirable. Familiaritywithaccountingprocessesandterminologyisaplus. PreferredAttributes Strategicthinkerwithstrongproblem-solvingskills. Consultativesellingapproachandclient-firstmindset. Self-motivatedandtarget-oriented Compensation and Benefits: Career growth opportunities in a fast-growing company. Performance-based incentives and bonuses. Key Skills : Company Profile The comapny is a fast-growing professional service group based in Ahmedabad, offering finance and accounting outsourcing to clients worldwide. They help businesses streamline operations, improve financial management, and support growth. With a team of skilled professionals, the company provides advanced business analytics, predictive financial modeling, and real-time reporting, enabling clients to focus on core activities and gain a competitive edge.

SUMMARY Job Title: Customer Support Executive International Voice Process Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 0 10 Years Salary:Freshers: 5.00 LPA (CTC), Experienced: Up to 5.75 LPA (CTC) Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Freshers with excellent English speaking skills Experienced professionals (1+ year in international voice support) Must be currently in Kolkata or West Bengal region Willingness to relocate is required Benefits Relocation support provided Paid professional training Growth in a global MNC environment Interview Process: First Round: Communication screening in Kolkata Final Round: Face-to-face interview in Kolkata office

Skills Required Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking About Us: UnPay is a leading Fintech organization operating in [mention regions or countries]. Our innovative solutions empower local retail merchants to provide a range of financial and digital commerce services to their communities. As we expand our reach, we are seeking a dynamic and experienced Retail Merchant Relationship Manager to join our team. Responsibilities: 1. Team Leadership: Manage and lead a team of District Managers and State Managers responsible for merchant onboarding and support. Provide guidance, support, and mentorship to ensure the team meets and exceeds performance targets. 2. Merchant Onboarding and Expansion: Oversee the merchant onboarding process, ensuring a seamless experience for retail partners joining our platform. Develop and implement strategies for merchant network expansion in collaboration with district and state managers. 3. Relationship Management: Build and maintain strong relationships with key retail merchants, understanding their business needs, and ensuring their satisfaction with our services. Address any concerns or issues raised by merchants promptly and effectively. 4. Training and Development: Develop training programs for District Managers and State Managers to enhance their skills in merchant onboarding, support, and management. Foster a culture of continuous learning within the team. 5. Performance Monitoring: Monitor key performance indicators (KPIs) related to merchant onboarding, activation, and service utilization. Implement strategies to improve performance and achieve business goals. 6. Collaboration with Cross-functional Teams: Collaborate with product development and marketing teams to gather insights for product improvement and promotional activities. Ensure effective communication and collaboration with internal teams to enhance overall merchant experience. 7. Data Analysis and Reporting: Utilize data analytics to assess merchant trends, preferences, and areas for improvement. Generate regular reports on team performance and provide insights to the executive leadership. 8. Compliance and Quality Assurance: Ensure that merchant onboarding processes adhere to regulatory requirements and quality standards. Implement measures to address compliance issues and enhance overall service quality. Qualifications: 1. Bachelor's degree in Business Administration, Finance, or a related field. Master's degree is a plus. 2. Proven experience in a similar role within the Fintech or Payments industry. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal skills. 5. Analytical mindset with the ability to use data to drive decision-making. 6. In-depth knowledge of retail merchant operations and needs. 7. Ability to collaborate effectively with cross-functional teams. 8. Knowledge of regulatory requirements related to merchant services.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Online) Contract Type: Fixed term contract until 4 April 2026 Closing Date: 15 July 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Role Purpose: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to IELTS online operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliances to Organisational policies like code of conduct, IT policy etc. Role specific knowledge and experience: Essential Minimum 3 - 5 years of work experience in Front /Back office processes. And have managed a team of 10-15 team members for at least 1-2 years Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification. Typing Speed minimum 35 WPM. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Shall be independently handling floor Ability to plan well and prioritize work Proactive approach with focus on problem analysis & resolution Green belt or yellow belt certified. Desirable A person who has independently managed shifts in previous organisations. A person who has worked in secured process/ environment in previous work profiles. ISO 9001 trained/ certified. Black Belt trained/ certified Requirements: Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Education: Graduate or equivalent Condition of Employment: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Additional requirements: Services will operate in multiple shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment. The role is required to work in team. The overall process size will range between 80 - 100 resources. The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor. The placement for this role is based on a comprehensive certification process and clearance of Background checks. The role will demand cross working between various teams and operational processes for effective delivery. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills