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Senior Relationship Manager

Senior Relationship Manager

Unpay

1 - 3 years

6 - 10 Lacs

Kolkata

Posted:3 days ago| Platform:

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Skills Required

network expansion service quality team management performance monitoring fintech retail sales business administration marketing promotions operations strategic thinking relationship management leadership team performance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills Required

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking

About Us:

UnPay is a leading Fintech organization operating in [mention regions or countries]. Our innovative solutions empower local retail merchants to provide a range of financial and digital commerce services to their communities. As we expand our reach, we are seeking a dynamic and experienced Retail Merchant Relationship Manager to join our team.

Responsibilities:

1. Team Leadership:

Manage and lead a team of District Managers and State Managers responsible for merchant onboarding and support.
Provide guidance, support, and mentorship to ensure the team meets and exceeds performance targets.

2. Merchant Onboarding and Expansion:

Oversee the merchant onboarding process, ensuring a seamless experience for retail partners joining our platform.
Develop and implement strategies for merchant network expansion in collaboration with district and state managers.

3. Relationship Management:

Build and maintain strong relationships with key retail merchants, understanding their business needs, and ensuring their satisfaction with our services.
Address any concerns or issues raised by merchants promptly and effectively.

4. Training and Development:

Develop training programs for District Managers and State Managers to enhance their skills in merchant onboarding, support, and management.
Foster a culture of continuous learning within the team.

5. Performance Monitoring:

Monitor key performance indicators (KPIs) related to merchant onboarding, activation, and service utilization.
Implement strategies to improve performance and achieve business goals.

6. Collaboration with Cross-functional Teams:

Collaborate with product development and marketing teams to gather insights for product improvement and promotional activities.
Ensure effective communication and collaboration with internal teams to enhance overall merchant experience.

7. Data Analysis and Reporting:

Utilize data analytics to assess merchant trends, preferences, and areas for improvement.
Generate regular reports on team performance and provide insights to the executive leadership.

8. Compliance and Quality Assurance:

Ensure that merchant onboarding processes adhere to regulatory requirements and quality standards.
Implement measures to address compliance issues and enhance overall service quality.

Qualifications:

1. Bachelor's degree in Business Administration, Finance, or a related field. Master's degree is a plus.

2. Proven experience in a similar role within the Fintech or Payments industry.

3. Strong leadership and team management skills.

4. Excellent communication and interpersonal skills.

5. Analytical mindset with the ability to use data to drive decision-making.

6. In-depth knowledge of retail merchant operations and needs.

7. Ability to collaborate effectively with cross-functional teams.

8. Knowledge of regulatory requirements related to merchant services.

More Jobs at Unpay

Senior Relationship Manager

Kolkata

1.0 - 3.0 yrs

INR 6 - 10 Lacs

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Personal Settings

Senior Relationship Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Skills Required

About Us:

Responsibilities:

1. Team Leadership:

2. Merchant Onboarding and Expansion:

3. Relationship Management:

4. Training and Development:

5. Performance Monitoring:

6. Collaboration with Cross-functional Teams:

7. Data Analysis and Reporting:

8. Compliance and Quality Assurance:

Qualifications:

More Jobs at Unpay