Service Desk Analyst

About Company

About Client:

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

· Job Title: Service Desk

· Location: Pune/Mumbai/Indore

· Experience: 2+yrs

· Job Type : Contract to hire.

· Notice Period: Immediate joiners.

•2–4 years in Service Desk Management.

• Identifying, logging, and resolving IT incidents to restore normal service as quickly as possible.

• Handling requests for services like new software installations, password resets, or access to resources.

• Providing guidance and support to users on various IT-related topics, including software usage, hardware troubleshooting, and security best practices.

• Effectively communicating with users to understand their needs, provide updates on their requests, and ensure a positive customer experience.