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Infios
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Service Desk Analyst

Service Desk Analyst

Infios

2 - 7 years

2 - 4 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Supply chain HP data protector VPN Service desk Problem management Windows microsoft IT infrastructure services Advertising Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

What a day in the life looks like:

Providing daily IT support and addressing technical inquiries.
Assisting users via phone, email, and other communication channels.
Resolving incidents and fulfilling service requests efficiently.
Escalating unresolved issues to appropriate support teams.
Taking ownership of incidents and ensuring timely resolution within defined SLAs.
Collaborating with teams on problem management and change implementation.
Utilizing ITSM tools to log, prioritize, and manage tickets in alignment with ITIL best practices.

What you bring to the team:

Minimum 2 years of experience in a service desk or technical support role (preferred).
Hands-on experience with Microsoft Azure.
Strong working knowledge of Windows operating systems, Microsoft 365 applications, and IT infrastructure services.
Familiarity with user administration tasks such as onboarding and password resets.
Good understanding of remote access technologies, including VPN.
Experience working in multicultural and geographically distributed teams.
Foundational knowledge of ITIL frameworks and awareness of IT security and data protection principles.
Proficiency in English (minimum B1 level).
Flexibility to work from the office when required.
Willingness to travel within regional business units.
Excellent verbal and written communication skills.

Why join us

At Infios , were not just looking for employees; were looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether youre at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios , we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual s unique experiences and perspectives are valued whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

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Service Desk Analyst