Service Desk Analyst

```html

About the Company

About the Role

Responsibilities

• Troubleshooting and Diagnostics: Diagnosing and troubleshooting hardware and software problems.
• Guidance and Solutions: Providing step-by-step instructions and solutions to users.
• Escalation: Escalating complex problems to higher-level IT personnel.
• Documentation: Documenting issues and solutions for future reference.
• Knowledge Base: Maintaining and updating knowledge bases and internal documentation.
• Communication: Communicating effectively with users, both verbally and in writing.
• Customer Service: Providing excellent customer service and ensuring user satisfaction.
• Follow-up: Following up with users to ensure issues are resolved.

Qualifications

• Technical Knowledge: Strong understanding of computer hardware, software, operating systems, and networks.
• Problem-Solving: Ability to diagnose and troubleshoot technical issues quickly and efficiently.
• Communication: Excellent communication skills, both written and verbal.
• Customer Service: Ability to handle customer inquiries and complaints professionally and patiently.
• Technical Proficiency: Experience with relevant software and hardware, such as Windows, and common office applications.
• Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement solutions.
• Documentation Skills: Ability to document issues, solutions, and procedures.
• Adaptability: Ability to adapt to changing technologies and processes.
• 1.5+yrs of Experience working in Remote support Tool, ITSM Ticketing Tool, Corporate Technology.

Required Skills

• Technical Knowledge
• Problem-Solving
• Communication
• Customer Service
• Technical Proficiency
• Problem-Solving Skills
• Documentation Skills
• Adaptability

Preferred Skills

• 1.5+yrs of Experience working in Remote support Tool, ITSM Ticketing Tool, Corporate Technology.

Pay range and compensation package

if anyone interested please share resume on bizzgroup@raspl.com