2827 Service Delivery Jobs - Page 5

Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may effect the interests of Novotel Kolkata should be brought to the attention of the Management. Assist the Director of F&B to plan & execute the operations of the assigned outlet. Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet. Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the Director of F&B Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing. Assist the Director of F&B in sales promotion by organizing events and food festivals for the assigned outlet. Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet. Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law. Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization s policy. Ensure that the team adheres to the companys uniform and hygiene standards. Ensure that quality is maintained in all aspects of the work and as per the standards. Ensure to continuously delight the customers by offering trend setting and innovative products and services. Handle additional responsibilities as and when delegated by Management.

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.

Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting

If you are a risk-taker, innovator, and fearlessproblem solver who loves solving challenges of data security, then this is theplace for you! A sneak peek intothe role: TheCloud Operations Manager is responsible for leading the CloudOps team andensuring 24x7 operational stability, security, and scalability of the AWS cloudinfrastructure. This role combines hands-on technical expertise with strongleadership to ensure efficient service delivery, cost optimization, operationalimprovements, and cross-functional collaboration across cloud-based platforms.The incumbent will drive process automation, continuous improvement, andeffective incident management while mentoring the team to achieve operationalexcellence. Here's what youwill get to explore: Lead the CloudOps team to manage the 24/7 service delivery operations, as well as plan and execute improvement projects. Own and evolve the AWS cloud infrastructureincluding provisioning, configuration management, cost optimization, security and scaling. Staff scheduling and planning to ensure 24x7x365 on-call coverage for cloud operations. Lead and develop/mentoring team members. Ensuring all business-as-usual activities happen with as little friction as possible, without harming platform's overall availability and stability. Develop and implement processes, systems, and technology to support and enhance the cloud support function, including workflow and incident management. Work closely with Support and Engineering teams to resolve production and POC environment issues. Facilitate the resolution of issues and escalate to relevant teams as needed. Promote a hands-on and automation-first culture, actively identifying opportunities to reduce toil through scripting, IaC and DevOps tools. Take ownership of complex incidents, perform deep AWS-level troubleshooting, and drive root cause analysis (RCA) and remediation. We can see thenext Entrepreneur At Seclore if you Are tech agnostic,think innovatively and take calculated risk A technical degree (Engineering, MCA) from a reputed institute with a minimum of 8 years of relevant experience. At least 3 years of service delivery / operation and management experience. Experience with a software professional service or product-based company (SaaS preferred), including proven ability to effectively interact with both technical and non-technical people. Ability to delegate, monitor and coach team members. Infrastructure experience and knowledge including a deep understanding of AWS Cloud infrastructure/services and delivery models, storage concepts, networking basics, etc. Excellent communication and team leadership skills with a collaborative mindset. Experience with Cloud Security compliance and audits a plus. Experience with SOC2 and ISO 270001 is a plus. Customer service orientation. A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes. Why do we callSeclorites Entrepreneurs not Employees We value and support those who take the initiative andcalculate risks. We have an attitude of a problem solver and anaptitude that is tech agnostic. You get to work with the smartest minds in thebusiness.

In Depth understanding of Service Desk operations. Should have managed a span of upto 100+ FTEs Good understanding of ITIL framework and processes. Focus on continuous service improvement, customer experience and Service Delivery Manages the day-to-day operations Problem solving skills and quick thinking to own resolve issues independently Effectively Manages expansion of the engagement Ensures seamless communication and interaction with the all internal external stakeholders. Contact Person: Maheshwari Balasubramanian Email: maheshwari@gojobs.biz

Role of Customer Service-Operations We are seeking dedicated professionals to join our customer service operations team. This role involves managing client interactions, ensuring high-quality service delivery, and continuously improving processes to enhance customer satisfaction. Key responsibilities Manage and resolve customer inquiries efficiently and effectively. Collaborate with cross-functional teams to address customer needs and improve service delivery. Analyze customer feedback to identify areas for improvement and implement solutions. Maintain accurate records of customer interactions and transactions. Develop and maintain strong relationships with clients to ensure long-term satisfaction. Qualifications Bachelor's degree in business administration or a related field. Relevant years of work experience in customer service or operations. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and CRM software. Preferred skills Experience in process improvement methodologies like Lean or Six Sigma. Familiarity with data analysis tools and techniques. Ability to handle challenging situations with professionalism and empathy. Contact person - Shruti.Tiwary@genpact.com

APAC Occupancy Planning and Management Delivery Director & Regional Lead Leadership & Team Management Lead, mentor, and manage teams of Occupancy Planning professionals embedded on major client accounts throughout the assigned region. Act as the primary representative of the OPM business in the assigned region, nurturing client relationships and ensuring satisfaction with service delivery. Coach managers and provide clear directions to help account teams consistently meet client objectives and contractual obligations. Client Engagement & Delivery Excellence Cultivate and maintain strong partnerships with clients, driving consistent , high-quality occupancy planning and management services. Serve as the escalation point for client concerns and deliver prompt, effective solutions. Ensure best-practice adherence and operational consistency across regions. Business Development Proactively identify and pursue business growth opportunities within the market. Present and pitch OPM services to prospective clients, including developing tailored organizational models, defining scopes of work, preparing cost proposals and negotiating contract terms. Contribute to the expansion of OPM services, leveraging digital innovation and new delivery models. Collaboration & Integration Work collaboratively with cross-functional leaders and teams to ensure smooth integration and consistent delivery of OPM services, including partnership with Space Data Management (Auto CAD & CAFM/IWMS systems team), PMO, and Transition teams. Drive process improvements and share innovative ideas across the business and with clients. Develop a strong internal network and partnership with internal business lines with the intent of growing the OPM business. Talent Development Create opportunities for career growth and professional development within the OPM team, offering clear pathways and training programs. Partner with HR and regional teams for effective recruitment, onboarding, performance management and retention of top talent. Compliance & Governance Uphold and ensure compliance with all contractual obligations, service level agreements, and industry standards. Foster a culture that aligns with company values and promotes service excellence. Requirements Minimum 10 years of professional experience leading occupancy planning or corporate real estate teams, with demonstrable success in client service and team management. Strong commercial and financial acumen. Responsibility for P+L management and revenue targets . Proven ability to influence and achieve results through others. Excellent stakeholder management and networking skills. High degree of self-awareness, emotional intelligence, and relationship-building ability. Persuasive communicator with strong presentation skills; able to articulate complex concepts to clients and internal Senior Leadership (COO level) teams clearly. Bachelors degree in Architecture , Design, or a related field; Masters degree or MBA is preferred. Experience leading large, multi-cultural teams, ideally in a global corporate real estate environment. Fluent in English; proficiency in one or more APAC/India languages is a strong plus. Willingness to travel up to 10% and work across multiple time zones, predominantly within APAC and with stakeholders in the US. Key Competencies Strategic Thinking: Sees the big picture, simplifies complexity, and solves problems creatively. Change Management: Adaptable to change, intellectually curious, and driven to innovate. Collaboration: Builds strong relationships and works effectively with others. Execution: Delivers results with accountability and resilience. Client Focus: Prioritizes client success and business outcomes. Inspiring Leadership: Energizes and motivates teams, creating vision and strategy.

Engineering Manager Work Dynamics Prioritizing the facilities needsalways A seasoned expert in the field, the Chief Engineer is on top of all the mechanical, electrical, plumbing and civil works needed in a facility. Likewise, youll play an essential function in reducing workplace-related risks by working on maintenance contracts, routine inspections and scheduled down times. You will be in close contact with local authorities for all facility-related issues. Also part of your scope is to ensure that the facility is in total compliance with all legal and engineering standards. Likewise, youll spearhead the implementation of energy programs to cut utility cost. Youll assume the role of a senior facilities manager when neededoverseeing small renovation projects from initial phases to completion. Youll also keep an eye out on the facilities engineering systems by periodically inspecting logbooks, checklists and maintenance schedules. Putting critical plans and reports in place Planning is a big part of your mandate. In this role, youll take charge of planning and managing both engineering and operational budgets and contracts. Your expertise will also be essential in planning and developing a list of spare materials for all installations based on recommendations and inventories. Performing various auditsincluding technical, cost savings, risk management and energy management--is part of your job as well. In addition, youll strive to keep down time at bay by setting up best practices that promote seamless service delivery to our clients. Your analytical skills will also come in handy, as the role requires you to file both weekly and monthly reports on maintenance contracts, incident reports and improvement projects. Sound like you To apply, you need to be: Experienced and client centric You must have a university degree in engineering/facility management, with eight years experience in the field. Youll need a strong grasp of client satisfaction, as youll constantly communicate with our stakeholders. Well expect you to provide them with solutions that will continuously improve their systems and save them costs. Youll also strive to determine if we can provide them other services that may help improve their conditions further. A strong, flexible leader Do you have an excellent command of spoken English and Chinese languages Are you a proactive leader who can think laterally and deliver innovative solutions Do you have strong people skills, capable of boosting staff satisfaction and morale If your answers are yes to our questions, lets discuss how we can put your expertise into action as our engineering manager.

Reporting to Assistant Manager, Bid Support Key stakeholders - Head of Solution & Proposals, Proposal Managers/Directors, Bid Coordinators, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports - Not applicable Duties & responsibilities What this job involves Work collaboratively with the Sales Leads and proposal manager to provide support for varied presales solution aspects, including bid-response. Lead the kick-off calls, coordinate with department heads to identify specific stakeholders for individual bids, and act as the main contact-point for process execution. Manage the bid portals and provide regular updates to Bid Managers/Directors on projects in the pipeline. Complete first baseline draft RFP response, pulling baselines from proposal databases & baselines libraries. Would need to edit or re-write the responses to provide the best suited response. Gradually, start developing RFPs end to end, while actively engaging with Sales Lead or Project Managers and/or Account Team. Own the development of tailored CVs/Bios/Case studies working with the business lines and SMEs. Engage with all organizational SMEs to ensure that their inputs are incorporated in a timely manner. Undertake research on customer and opportunity and gather competitive information to feed into bid-evaluation process and responses. Contribute to the development of slides for bid presentations in PowerPoint, in coordination with the proposal manager, bid coordinator, and graphic design specialists. Assist in preparing qualification and client proposal materials by bringing the best of the practice and delivering high quality client development materials. Identify unique questions & responses in completed bids, and update the baselines with new content or coordinate with KM colleagues to have this closed Performance objectives Ability to understand companys service lines, business dynamics, and value proposition, and showcase the same through accurate, comprehensive and well-written draft responses Ability to share ideas, display proactiveness, ownership of individual tasks, contribute to team projects, and ensuring closure in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards urgent client submissions Key skills Experience in Proposal Management Support from a reputed firm Content writing, content/knowledge management Excellent written, verbal and interpersonal communications skills Proficient with MS Office (Word, PowerPoint and Excel) High attention to detail with consistent high-quality deliverables Able to work on strict turnaround times, and have a problem-solving approach Functional experience of MS Office (Word, PowerPoint and Excel); proficiency in formatting/design will be a plus Good to have: SharePoint Creating lists/libraries/sites Experience in Real Estate industry, especially construction or project management Employee specification Post-Graduate, with excellent academic credentials 8-10 years of relevant experience from a professional services firm, including proposal editing and writing

Job Summary Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients. Responsibilities Address customer inquiries promptly and accurately to ensure high levels of satisfaction. Resolve customer issues efficiently minimizing disruptions and enhancing customer experience. Collaborate with team members to share insights and improve service delivery. Utilize technical skills to troubleshoot and resolve customer service-related challenges. Maintain detailed records of customer interactions and transactions for future reference. Provide feedback to management on recurring issues and potential improvements. Stay updated on company products and services to offer informed assistance. Adapt to the hybrid work model balancing remote and on-site responsibilities effectively. Communicate clearly and professionally with customers via various channels. Ensure compliance with company policies and procedures in all interactions. Contribute to a positive team environment by supporting colleagues and sharing knowledge. Monitor and report on service metrics to identify areas for improvement. Engage in continuous learning to enhance skills and service quality. Qualifications Possess strong communication skills to interact effectively with customers. Demonstrate problem-solving abilities to address customer concerns efficiently. Exhibit adaptability to work in a hybrid model and night shifts. Have a basic understanding of customer service principles and practices. Show willingness to learn and grow within the customer service domain. Experience in the payer domain is a plus enhancing service delivery. Display attention to detail in maintaining accurate records and documentation. Certifications Required Certified Customer Service Professional (CCSP) or equivalent certification.

Job Opening: Service Manager (Female Candidates Only) Location: ITC Narmada, Ahmedabad Experience: 4+ Years CTC: Up to 13 LPA Industry: Wealth Management / Financial Services About the Role: We are seeking a dynamic and experienced Service Manager to lead and enhance our client servicing operations. This role is ideal for female professionals with a strong background in wealth management, financial services, or high-value customer service , looking to join a reputed and fast-paced organization. Key Responsibilities: Manage end-to-end client service delivery and ensure an exceptional customer experience Act as a single point of contact for high-net-worth clients, addressing all post-sales queries and documentation Ensure timely and accurate KYC processing, investment transactions, and service requests Collaborate with internal teams including operations, compliance, and relationship managers Maintain service quality metrics and resolve client escalations efficiently Train and support junior service team members (if applicable) Requirements: Minimum 4 years of relevant experience in financial services, banking, insurance, or investment firms Strong interpersonal and communication skills Excellent knowledge of client servicing standards and regulatory norms Proficient in CRM tools, MS Office, and financial documentation handling Preference for candidates from wealth management, NBFC, banking, or insurance sectors Eligibility: Female candidates only Immediate or short notice joiners preferred NOTE : INTERESTED FOR PROFILE PLEASE SHARE RESUME TO EMAIL ID - people1qc@gmail.com OR CAN CONTACT ON GIVEN NUMBER Thanks & Regards Shraddha Bamne. HR Executive QuotientConsultancyTM Tel : +91-22-40697704 / 9324700692 EMAIL ID : people1qc@gmail.com

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.Responsibilities Proactively monitoring project progress Resolving issues and initiating appropriate corrective action Creating reports and project documentation Analysing databases, doing quantitative and qualitative research Regularly participates in important projects or activities as a full contributing team member. Respond to customer queries in a timely manner. Update Project Management Workflow and Project document repository Coordination with internal & external stakeholder to achieve the timely project delivery.

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. Building sales pipeline and manage sales projections and revenue forecasts. Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. Building account ownership through understanding of customer s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations The role may be an individual contributor or may lead a small team.Minimum qualification & experienceEnterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build Extensive experience in building executive relationships with key customer stakeholders. Expertise in drafting a Go to market plan/ customer acquisition strategy.

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

I) Position Summary a) KeyObjective / Purpose of the Job: The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift. b) Major Activities ProvisionIP/ MPLS based services on Tata Communication Global Enterprise network. Theposition is also responsible for testing the configured customer services L3VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing themto Service Assurance teams. Theposition requires coordinating with various teams for provisioning relatedissues and resolving the same. Actas SPOC for the Projects and scopes defined for implementation derivations andtask planning. Escalation support for 24x7 shift activities along withtechnical discussion. Provideassistance to team members by way of assisting them in resolving challengingtechnical problems, sharing knowledge and adhering to quality processes inensuring objectives are met. Theabove-mentioned configuration and testing of services to be done on primarilyon Alcatel and Juniper devices. Performingmigrations and change managements on the existing customer circuits duringcritical planned events/ downtimes and ensuring the activity completion instipulated time frames. Provisioningof customers on various NNIs (L2 and L3 NNIs). Provisioningof AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform. II) Person Specification: a) Essential Qualifications: Candidatemust possess at least a Bachelor of Engineering/Technology (Telecommunication/Computers) or equivalent degree with min. 7 years of work experience. b) Requisite Skills: Technical TelecomExperience. Sound knowledge of products and services. Sound knowledge ofIP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals,Routing protocols ( OSPF, BGP), Switching (VTP,STP,MSTP) and advancedprotocols(LDP,MPLS) and QoS and Multicast. Configuration and troubleshootingskills on Nokia (Alcatel), Cisco and Juniper routers is a must. Functional Problem-Solvingabilities will help stay on top of issues besides helping in resolving the samesmoothly & efficiently. Good Interpersonal skills matters. Systems and process knowledge are keydrivers on the job. Behavioral Systematic approach towardswork areas. Good analytical skills Ability to work in team Should be able to cope upexcellently under stressful circumstances. Good communication skills c) Work Experience Shouldhave worked in a service providers environment where network deviceconfiguration and maintenance would have been a Core activity. Familiarity withCisco and Juniper equipments and configurations is must. Exposure to IP/MPLSand MPLS based VPNs is mandatory. Certifications: CCIP/ CCNP. CCIE would bean added advantage. 5-6 years experience in Networkingfield.

Global Network Architect This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region. Some of the key responsibilities include: Architect network solutions in line with global standard. Develop and maintain technical standards. Develop network technical strategy. Manage product life cycle and create infrastructure refreshment plan. Provide escalation support for critical operational service and project delivery. Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users. Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users. Work with third party vendors to manage service delivery method, resources, timing, and location. Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally. Identify opportunities to improve and mature IS engagement with our IT colleagues and end users. Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned. What youll need to succeed Certification CCSP /CCDP/CCNP/CCIE or equivalent experience Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP . Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment Experience working in complex global & domestic network environments Experience on supporting voice over IP technologies Vendor management experience Demonstrated ability to identify, understand and communicate business needs Ability to communicate effectively with technical and non-technical people Ability to adapt to change and manage in an uncertain environment Understanding of the IT environment

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in WAF, LTS & GTM. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an implementation engineer role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Indepth understanding of Networking and web application protocols. Expertunderstanding of Load balancing and Layer 7 protocols (TCP, HTTP, HTTPS, SSL)with 7 + years of relevant experience in WAF, LTM and GTM. Design,implement, and maintain F5 BIG-IP solutions, including LTM, GTM, and ASM. Good understanding of application framework, server technology, Protocol SOAP,XML and HTTP etc. Goodunderstanding of Security Policy creation, Entities, Attack Signature, LearningMode and Logging Profiles. Experiencedesigning, building, configuring, managing, fine tuning end to end andmaintaining F5 ASM Web Application Firewalls (WAF) modules. Strong knowledge of Application security vulnerability defined in OWASP10. Collaboratewith network and security teams to integrate F5 solutions into enterpriseenvironments. Providehands on support for a variety of network security technologies with a heavyfocus on ASM WAF, LTM Load Balancing technologies, F5 GTM and DNS Security. Documentconfigurations, procedures, and troubleshooting guides for operationalefficiency Abilityto perform TCP/IP Network traces/packet captures with solid experienceinterpreting results. Configureand optimize load balancing, traffic management, and security policies. Monitorand troubleshoot F5 appliances to ensure high availability and performance. Developand manage iRules for traffic manipulation and security enforcement. Perform or participate in complex maintenance, Migration Activity or deploymentactivities. Strong knowledge and hand on for tuning the security policy based on trafficlearning. ProfessionalASM WAF certification from F5 and Strong Communication Skills. Strongworking technical knowledge and troubleshooting knowledge of F5 LTM, ASM(WAF)and F5 GTM. Workingon R-series and Velos is extra advantage.

Responsible for planning, designing, developing, and enhancing engineering solutions and services riding on network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc., with the objective of providing efficient, secure, cost effective and differentiated services and solution to the customers in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT. Own the process on different stages such as concept, design, testing and implementation that will improve the performance and reliability of systems. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Identify key engineering initiatives based on customer requirements, new applications and services and assess the technical/infrastructure feasibility with the products team. Product evaluation, solution architecture designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. Gather requirements, prepare architecture design, conduct technical & cost feasibility study, implement, and resolve issues to meet timelines & customer requirements. Responsible for developing, designing, and maintaining all systems including storage, load balancers, servers, and routers/switches. Develop tools to proactively monitor the system aspects such as utilization of backbone, alerts taking place etc. Support presales in solutioning, support service delivery and ongoing monitoring and maintenance Define the work process flow between different functions for new implementations, existing support, and tracking. Define parameters, guidelines with respect to tracking, data management for NOC team. Evaluate and validate new technologies to improve customer satisfaction. Review escalations to support the service assurance during service and system issues. Define resolution mechanism to prevent recurrence of escalations. Evaluate vendors for outsourcing requirements. Engage with regulatory bodies to monitor and discuss compliances and requirements for existing and new services. Review utilization and capacity trends along with sales forecast and evaluate and plan infrastructure augmentation projects. Lead optimization and efficiency projectsDesired Skill sets Experience in planning, designing, and implementing Network systems and engineering operations. Experience and understanding of service provider & enterprise network operations.

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.