Deputy General Manager - Customer Success Management

Global Network Architect

This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region.

Some of the key responsibilities include:

• Architect network solutions in line with global standard.
• Develop and maintain technical standards.
• Develop network technical strategy.
• Manage product life cycle and create infrastructure refreshment plan.
• Provide escalation support for critical operational service and project delivery.
• Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users.
• Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users.
• Work with third party vendors to manage service delivery method, resources, timing, and location.
• Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally.
• Identify opportunities to improve and mature IS engagement with our IT colleagues and end users.
• Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned.

What youll need to succeed

• Certification

  CCSP

  /CCDP/CCNP/CCIE or equivalent experience

• Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP

  .

• Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment

• Experience working in complex global & domestic network environments
• Experience on supporting voice over IP technologies
• Vendor management experience
• Demonstrated ability to identify, understand and communicate business needs
• Ability to communicate effectively with technical and non-technical people
• Ability to adapt to change and manage in an uncertain environment
• Understanding of the IT environment