Cloud Operation Manager

A sneak peek intothe role:

TheCloud Operations Manager is responsible for leading the CloudOps team andensuring 24x7 operational stability, security, and scalability of the AWS cloudinfrastructure. This role combines hands-on technical expertise with strongleadership to ensure efficient service delivery, cost optimization, operationalimprovements, and cross-functional collaboration across cloud-based platforms.The incumbent will drive process automation, continuous improvement, andeffective incident management while mentoring the team to achieve operationalexcellence.

Here's what youwill get to explore:

• Lead the CloudOps team to manage the 24/7 service delivery operations, as well as plan and execute improvement projects.
• Own and evolve the AWS cloud infrastructureincluding provisioning, configuration management, cost optimization, security and scaling.
• Staff scheduling and planning to ensure 24x7x365 on-call coverage for cloud operations.
• Lead and develop/mentoring team members.
• Ensuring all business-as-usual activities happen with as little friction as possible, without harming platform's overall availability and stability.
• Develop and implement processes, systems, and technology to support and enhance the cloud support function, including workflow and incident management.
• Work closely with Support and Engineering teams to resolve production and POC environment issues.
• Facilitate the resolution of issues and escalate to relevant teams as needed.
• Promote a hands-on and automation-first culture, actively identifying opportunities to reduce toil through scripting, IaC and DevOps tools.
• Take ownership of complex incidents, perform deep AWS-level troubleshooting, and drive root cause analysis (RCA) and remediation.

Are tech agnostic,think innovatively and take calculated risk

• A technical degree (Engineering, MCA) from a reputed institute with a minimum of 8 years of relevant experience.
• At least 3 years of service delivery / operation and management experience.
• Experience with a software professional service or product-based company (SaaS preferred), including proven ability to effectively interact with both technical and non-technical people.
• Ability to delegate, monitor and coach team members.
• Infrastructure experience and knowledge including a deep understanding of AWS Cloud infrastructure/services and delivery models, storage concepts, networking basics, etc.
• Excellent communication and team leadership skills with a collaborative mindset.
• Experience with Cloud Security compliance and audits a plus.
• Experience with SOC2 and ISO 270001 is a plus.
• Customer service orientation.
• A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.

We value and support those who take the initiative andcalculate risks.

We have an attitude of a problem solver and anaptitude that is tech agnostic. You get to work with the smartest minds in thebusiness.