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Tata Communications
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Customer Service Executive - Service Delivery & Management

Customer Service Executive - Service Delivery & Management

Tata Communications

1 - 5 years

4 - 8 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

project management customer service sales customer service delivery service delivery operations management team management customer relationship team handling customer support team leading customer service management sla management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.Responsibilities

Proactively monitoring project progress

Resolving issues and initiating appropriate corrective action

Creating reports and project documentation

Analysing databases, doing quantitative and qualitative research

Regularly participates in important projects or activities as a full contributing team member.

Respond to customer queries in a timely manner.

Update Project Management Workflow and Project document repository

Coordination with internal & external stakeholder to achieve the timely project delivery.

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