1287 Service Delivery Jobs

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

Reports To : Managing Director The General Manager is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences, efficient management of resources, and profitability and to focus on building and maintaining strong relationships with guests to enhance their satisfaction and loyalty. Key Responsibilities: 1. Operational Management: Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, food and beverage, and other departments. Develop and implement operational policies and procedures to ensure smooth functioning and adherence to quality standards. Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as necessary. 2. Customer Relationship Management : Utilize CRM principles and strategies to enhance guest experiences and foster loyalty. Train and mentor staff in customer service best practices, emphasizing personalized interactions and anticipating guest needs. Implement guest feedback mechanisms and analyze data to identify areas for improvement and implement solutions. Cultivate relationships with repeat guests, VIPs, and corporate clients to enhance loyalty and drive revenue. 3. Financial Management : Develop annual budgets and forecasts in collaboration with the finance department. Monitor financial performance against budget and take proactive measures to control costs and optimize revenue. Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services. Review and approve expenditures, invoices, and payroll to ensure accuracy and compliance with budgetary constraints. 4. Staff Management and Development : Recruit, train, and supervise department heads and other key personnel. Foster a positive work environment that promotes teamwork, professionalism, and employee growth. Conduct regular performance evaluations and provide constructive feedback and coaching to staff. Address employee concerns and grievances in a timely and fair manner. 5. Quality Assurance and Compliance : Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations. Conduct regular inspections of the property to ensure cleanliness, maintenance, and adherence to brand standards. Implement quality assurance programs and initiatives to continuously improve service delivery and guest satisfaction. Essentials:- Bachelor's degree in hospitality management, business administration, or a related field; Master's degree preferred. Proven experience in hotel management, with a background in customer relationship management or guest services. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal skills, with a focus on building rapport and relationships with guests and staff. Solid understanding of hotel operations, financial management, and industry trends. Proficiency in hotel management software and Microsoft Office F&B Background. with 12 years of experience in leadership position.

Koushika Enterprises is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

AppQuarterz Technologies is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

VRAJ DIGITAL TILES is looking for Delivery Executive to join our dynamic team and embark on a rewarding career journey Coordinate with suppliers to ensure that deliveries are made on time and in accordance with customer requirements Plan and organize delivery schedules to ensure that goods are delivered to customers in a timely and efficient manner Load and unload delivery vehicles, ensuring that goods are securely loaded and transported Track deliveries and maintain accurate records of deliveries made and goods received Ensure that all deliveries are made in a safe and efficient manner, in accordance with health and safety regulations and company procedures Communicate with customers to resolve any delivery-related issues and to provide updates on delivery schedules Continuously monitor delivery processes to identify and implement improvements that increase efficiency and reduce costs Good organizational and time-management skills Ability to work well under pressure and meet tight deadlines

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for an Appian Architect to join our team. You will be interacting with customers daily as part of their internal design and development team to help solve their challenging business problems, create innovative solutions, and implement innovative ideas to provide true value to the customer. What You?ll Do Design technical solutions / enterprise solutions and lead a small team in development activities Lead projects and run workshops to break down epics into stories Guide Appian developers within a delivery team ensuring proper implementations of best designs, testing and deployment practices are followed Work with developers and architects to ensure the build meets business requirements, translating those requirements in to customized solutions using the Appian platform Develop and modularize individual components for reusability Perform peer reviews and ensure application quality Perform impact analysis, application development and performance management Develop components such as complex and nested data store, SAIL interfaces, queries, and integrations Expertise You?ll Bring Qualifications & Certifications: Bachelor?s degree in Computer Science or related with 11 ? 14 years of professional experience Appian Designer certification Experience: Minimum of 5+ years, recently working with Appian software development and designing Software architecture and SOA services implementation Agile / scrum development methodology using JIRA and Confluence Working in Appian 18+ versions Working creatively and analytically in a problem-solving environment Consulting or client service delivery Specialization in functional area (BPM, deployment, etc.) or industry domain expertise Cucumber, Java, SQL Appian AI, IDP and other intelligent automation technologies Using Git and Jenkins for continuous integration Developing different types of records and reports Excellent leadership, communication (written and oral) and interpersonal skills Proven success in contributing to a team-oriented environment Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for an Appian Architect to join our team. You will be interacting with customers daily as part of their internal design and development team to help solve their challenging business problems, create innovative solutions, and implement innovative ideas to provide true value to the customer. What You?ll Do Design technical solutions / enterprise solutions and lead a small team in development activities Lead projects and run workshops to break down epics into stories Guide Appian developers within a delivery team ensuring proper implementations of best designs, testing and deployment practices are followed Work with developers and architects to ensure the build meets business requirements, translating those requirements in to customized solutions using the Appian platform Develop and modularize individual components for reusability Perform peer reviews and ensure application quality Perform impact analysis, application development and performance management Develop components such as complex and nested data store, SAIL interfaces, queries, and integrations Expertise You?ll Bring Qualifications & Certifications: Bachelor?s degree in Computer Science or related with 11 ? 14 years of professional experience Appian Designer certification Experience: Minimum of 5+ years, recently working with Appian software development and designing Software architecture and SOA services implementation Agile / scrum development methodology using JIRA and Confluence Working in Appian 18+ versions Working creatively and analytically in a problem-solving environment Consulting or client service delivery Specialization in functional area (BPM, deployment, etc.) or industry domain expertise Cucumber, Java, SQL Appian AI, IDP and other intelligent automation technologies Using Git and Jenkins for continuous integration Developing different types of records and reports Excellent leadership, communication (written and oral) and interpersonal skills Proven success in contributing to a team-oriented environment Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for an Appian Architect to join our team. You will be interacting with customers daily as part of their internal design and development team to help solve their challenging business problems, create innovative solutions, and implement innovative ideas to provide true value to the customer. What You?ll Do Design technical solutions / enterprise solutions and lead a small team in development activities Lead projects and run workshops to break down epics into stories Guide Appian developers within a delivery team ensuring proper implementations of best designs, testing and deployment practices are followed Work with developers and architects to ensure the build meets business requirements, translating those requirements in to customized solutions using the Appian platform Develop and modularize individual components for reusability Perform peer reviews and ensure application quality Perform impact analysis, application development and performance management Develop components such as complex and nested data store, SAIL interfaces, queries, and integrations Expertise You?ll Bring Qualifications & Certifications: Bachelor?s degree in Computer Science or related with 11 ? 14 years of professional experience Appian Designer certification Experience: Minimum of 5+ years, recently working with Appian software development and designing Software architecture and SOA services implementation Agile / scrum development methodology using JIRA and Confluence Working in Appian 18+ versions Working creatively and analytically in a problem-solving environment Consulting or client service delivery Specialization in functional area (BPM, deployment, etc.) or industry domain expertise Cucumber, Java, SQL Appian AI, IDP and other intelligent automation technologies Using Git and Jenkins for continuous integration Developing different types of records and reports Excellent leadership, communication (written and oral) and interpersonal skills Proven success in contributing to a team-oriented environment Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Optimal qualification for success on the job is: Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Optimal qualification for success on the job is: Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Optimal qualification for success on the job is: Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Solution Design Consultant Exp 4+ yrs Upto 15LPA Skill-Solution Design,Supply Chain Solution,Pre sales,Stakeholder,Architecture.Order Management,Supply Chain Solution,Quote To Cash,Sales,Domain Training skills mansikohliimaginator@gmail.com Required Candidate profile MS office skills,reports,Exp in Core Quote to Cash Ops Support,Business Acume,Analytical Ability,Ability to demonstrate strong techno-functional skills,Finance,SCM,Solution Architects,Legal team

Walk in Location : Indusind Bank, Ground Floor , building "Laxmi Prasad", Bejai Church Road, bearing premises no.4-3-294, Near PIO Mall, Bejai, Mangalore - 575004 Interview Date : 25th June 2025 Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 30 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can share their profile to nidhi.hegde@indusind.com

Essential Services : Role & Location fungibility At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service . The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. About the role As a Credit Manager, you will manage a team of credit managers engaged in credit evaluation and credit underwriting of various loan products for customers across retail, agri, business banking, and small and medium enterprises. In the process of credit evaluation, you and your team will get an opportunity to capture the diverse 360-degree banking needs of the customers and recommend suitable products and services in line with customer needs. The credit team is responsible for credit evaluation of loan products such as personal, mortgage, vehicle, credit card, working capital, enterprise credit, and business loans. ICICI Bank follows the principle of Fair to Customer and Fair to Bank. In this process, you and your team will work closely with the relationship teams responsible for customer engagements. ICICI Bank follows a single-point credit evaluation covering all credit requirements of the customers to offer superior service. Mentoring the team of Credit Managers in capturing the 360-degree needs of the customer and driving service standards in all their engagements is a crucial responsibility. The Credit and Policy team offers a unique experience to Area Credit Managers for evaluating and underwriting across the spectrum of loan products and managing a portfolio. driving revenue, while keeping NPS at the core of your engagement and following the Banks philosophy of Fair Customer, Fair to Bank. Key Responsibilities 360 Customer Credit Assessment Drive the 360-degree assessment of the customers through the Credit Managers in the defined micro-markets to holistically capture the customer's banking needs over and beyond credit requirements. Service Delivery Ensure best-in-class customer experience in all the engagements of Credit Managers. Constantly mentor and guide the Credit Managers on the service delivery. Process Compliance Make sure the underwriting process is within established guardrails. Keep monitoring loan utilisation, repayment capacity, loan covenants, and compliance. Approve credit appraisal notes within your financial limit in line with the Banks framework. Portfolio Management Management of the assigned portfolio through improved disbursement with a key focus on quality. Collaboration Work closely with relationship teams, legal teams, technical valuation teams, field investigation and risk teams, and other internal teams. Ground Sensing Regularly track market factors, indices, policies, and regulations. Identify their impact on the credit portfolio. Qualifications & Skills Educational Qualification MBA, chartered accountants & graduates with relevant work experience in the area of credit management across industries. Communication skills Good oral and written communication skills. Financial Understanding An understanding of the balance sheet, cash-flow statements profit & loss accounts and other financial parameters of the clients. Regulation Awareness The ability to gauge the impact of policies, rules, and regulations on the portfolio. Risk Mitigation Conceptual understanding of risk and risk mitigation strategies. Hands-on Credit Knowledge Credit underwriting, credit appraisal, finance, risk, and audit-related experience will be preferred.

We're Hiring: Assistant Manager Operations (Facilities Management) Locations: 1. Noida (North Region) , 2. Chennai (TN & KL Region) , 3. Pune (West Region) Package: 4,50,000-5,50,000 Experience: 5 - 8 years in Facilities/Operations Management Industry: Integrated Facility Management / Real Estate / Corporate Services About the Role: We are looking for a dynamic and detail-oriented Assistant Manager Operations (Facilities Management) to lead and manage day-to-day site operations. This role requires a strong background in facilities management, site coordination & client management, service delivery, and team supervision across soft and technical services. Key Responsibilities: Manage facility operations across multiple sites Lead housekeeping, pantry, and MEP services Conduct audits and drive continuous service improvements Act as the single point of contact for client escalations Prepare daily/weekly/monthly reports and MIS Requirements: Graduate/Diploma/Engineering background preferred 5+ years’ experience in facilities management (corporate/commercial sites) Strong leadership, communication, and vendor management skills Working knowledge of CAFM, BMS, and compliance protocols Apply Now: Divyanshu.Sajwan@efsme.com

Job Purpose To support AUM growth for Tata Capital and Tata Pension Fund by actively engaging with individual Central and State Government employees who are existing NPS subscribers, educating them about the benefits of switching to Tata PFM, and assisting them through the switching process. The role requires strong field-level execution, trust-building with subscribers, and coordination with government departments as guided by the RM. Main Accountabilities Subscriber Acquisition & Conversion: Meet Central & State Government employees at their workplaces or through camps/events to promote Tata Pension Fund. Explain the advantages of choosing Tata PFM and assist in resolving subscriber queries. Facilitate end-to-end switching process for interested NPS subscribers, ensuring accuracy and compliance. Field Outreach & Execution: Conduct planned field visits, awareness sessions, and subscriber camps as directed by the RM. Act as the on-ground brand representative of Tata Capital and Tata PFM in government offices. Coordination & Support: Coordinate with nodal officers, DDOs, and PAOs as per RMs guidance to schedule outreach. Support documentation, form filling, and KYC processes for subscribers. Ensure timely reporting and MIS sharing with the RM and internal teams. Subscriber Experience: Ensure a smooth & positive experience for government employees through personalized support during the switching process. Gather subscriber feedback to help improve service delivery. Key Skills & Attributes: Strong communication and interpersonal skills in regional/local language. Trust-building and empathetic approach with government subscribers. High ownership and execution-focused attitude. Ability to work independently and travel within assigned territory. Qualification : Graduate

Job Description The role As part of our Global HR Service Delivery team, you will lead and be accountable for the successful delivery of HR operational processes across various offices. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute transformational initiatives as needed. Responsibilities Include but Is Not Limited To Lead and oversee all HR operational processes related to the employee lifecycle, training administration, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team. Working with the global teams, you will lead on ensuring a best-in-class service, documenting processes, defining TAT and SOPs and reporting and managing the service once agreed Ensuring the team work together efficiently and maintain consistently high standards or quality, adhere to the defined processes Developing and supporting a high performing team who remain motivated and connected and take responsibility Assisting the team when tasks or issues are escalated and aiming to resolve those with the end-user/requester in a timely manner You will enhance the development of the skills of the team, aiding the career development of your members by sharing regular, ongoing feedback through regular catch ups. You will be responsible for Appraisal process of your team ensuring feedback is sought from the end users and global stakeholders Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics. Team handling ability and maturity to drive performance and manage effectively Ability to maturely handle escalations and work under pressure in demanding situations Continuously evaluate the service portfolio with key stakeholders, using feedback and operational data to improve overall service. Build partnerships with stakeholders within business units, functional departments, and other teams. Work within culturally diverse teams, fostering relationships to drive consensus and alignment across stakeholder groups. Qualifications Your experience A bachelors or masters degree in business, Human Resources, or a related field is highly preferred Minimum of 12 years of progressive experience in a global and matrixed environment, with 7 years of experience managing a team is essential 5+ years of functional and business process experience in Workday HCM product suite such as Learning, Talent, Compensation, Absence, Employee Lifecycle processes etc. is mandatory Exceptional problem-solving skills, including the ability to analyse complex business challenges and develop innovative, practical solutions. Deep understanding and strong knowledge of HR processes delivered out of a Shared Service or HR Operations set up Proven track record of demonstrating business process transformation. Strong process thinking that connects the dots through its functional silos and delivers an impactful and effective people experience. Analytical and data-driven, leveraging data available to drive process enhancements. Excellent relationship management skills - display sensitivity to organisational dynamics and cultivate relationships across functions/ geographies to drive results. Flexibility to adapt to a variety of engagement types, working hours and work environments. Excellent communication skills (written and verbal) - ability to adapt communication upwards and downwards for appropriate levels of detail. Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Experience : 1-5 years of experience in international BPO, sales, or similar roles Role Overview: As our Client Service Executive , you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: MBA degree is mandatory 1-5 years of experience in international BPO, sales, or similar roles Strong Communication: Excellent English communication and articulation skills are essential. Industry Experience: Prior experience in Healthcare, International Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927

Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer: Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. Location: Noida, Uttar Pradesh (Required) Job Category: Customer Support Executive (CSE) Job Location: Noida

Salary :15k to 18k Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. Job Category: Customer Support Executive Job Location: India

Job Title: Support Services Incharge Company Name: Manipal Hospitals Location: Yelahanka Job Description: The Support Services Incharge will be responsible for overseeing and managing the support services operations within the hospital. This role involves ensuring the seamless functioning of various non-clinical areas, including housekeeping, security, maintenance, and facilities management. The Incharge will work closely with different departments to ensure high standards of service delivery and compliance with hospital policies and regulatory requirements. Key Responsibilities: - Supervise and coordinate support services activities to ensure efficient operations and delivery of services. - Manage and lead the housekeeping, security, and maintenance teams to maintain a safe and clean environment for patients and staff. - Develop and implement standard operating procedures for support services to enhance efficiency and service quality. - Collaborate with clinical departments to understand their support needs and provide timely assistance. - Monitor performance metrics and prepare reports on support services operations, identifying areas for improvement. - Ensure compliance with health and safety regulations and hospital standards. - Manage budgets and resource allocation for support services departments. - Handle vendor management and oversee contracts for outsourced services. - Facilitate training and development for support services staff to enhance their skills and performance. Skills Required: - Strong leadership and management skills. - Excellent communication and interpersonal abilities. - Problem-solving and decision-making skills. - Ability to handle multiple tasks and prioritize effectively. - Knowledge of healthcare facility management and regulatory requirements. Tools Required: - Facility management software. - Reporting and analytics tools. - Microsoft Office Suite (Word, Excel, PowerPoint). - Communication tools (email, messaging platforms). About the Role: As a Support Services Incharge at Manipal Hospitals, you will oversee the daily operations of support services within the Yelahanka facility. Your role will involve ensuring high standards of service delivery, coordinating with various departments, and implementing best practices to enhance efficiency. About the Team: You will be part of a dynamic and dedicated team committed to providing exceptional support to both clinical and non-clinical staff. Collaboration and communication are key components of this team environment, fostering a culture of excellence and continuous improvement. You are Responsible for: Managing and coordinating various support services, including housekeeping, security, and patient transport. Ensuring compliance with hospital policies and procedures while addressing any operational challenges that arise. Training and supervising support staff to maintain high standards of service quality. To succeed in this role - you should have the following: Proven experience in managing support services within a healthcare setting or similar environment. Strong leadership and communication skills to effectively coordinate and motivate your team. A thorough understanding of regulatory standards and the ability to ensure compliance across all support service areas.

Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Responsible for Delivery of SDWAN order Book, covers Order login for Enterprise business including SME, Carrier & Large Enterprise Role involves Service Delivery of SDWAN orders managing customer, partners for Broadband delivery, Router/CPE installation, integration/activation thru CPO/ SDWAN Desk for link delivery and customer acceptance. Customer project management will be a key aspect of the role. Ensure network readiness within time lines inline with availability of material and field support for installation and activation Order Tracking & effective interpersonal skills for faster closer of Delivery Cycle time Responsible for process improvements and project management for faster delivery Drive, Track, Monitor & Publish the delivery report with SLA and pending status Projects management Responsible for service delivery cycle time of subscribed services. Operational Deliverables: Knowledge of Enterprise Key Offerings SDWAN Solutions and other telecom domain products Execution of Customer Delivery orders within signed off Timelines Timely Project Plan submissions & Expectation Sign offs General: Responsible to Maintain technical documentation of processes and procedures used in Service Delivery- LM. Work with customer to maintain timelines and project manage the delivery end to end Work with internal teams to define, develop, and deliver LM monitoring interfaces. Relationship Management - Develop and manage a strong alliance in the region with internal/external stake-holders to improve the predictability of deliverables better SLA and QOS readiness for new/MACD services and cost effective solution..

Customer Service Managers - US Voice (Trivandrum) - Ecorgy Solutions Customer Service Managers US Voice (Trivandrum) Customer Service Managers US Voice (Trivandrum) 9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelors degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com