2733 Service Delivery Jobs - Page 2

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

I) Position Summary a) KeyObjective / Purpose of the Job: The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift. b) Major Activities ProvisionIP/ MPLS based services on Tata Communication Global Enterprise network. Theposition is also responsible for testing the configured customer services L3VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing themto Service Assurance teams. Theposition requires coordinating with various teams for provisioning relatedissues and resolving the same. Actas SPOC for the Projects and scopes defined for implementation derivations andtask planning. Escalation support for 24x7 shift activities along withtechnical discussion. Provideassistance to team members by way of assisting them in resolving challengingtechnical problems, sharing knowledge and adhering to quality processes inensuring objectives are met. Theabove-mentioned configuration and testing of services to be done on primarilyon Alcatel and Juniper devices. Performingmigrations and change managements on the existing customer circuits duringcritical planned events/ downtimes and ensuring the activity completion instipulated time frames. Provisioningof customers on various NNIs (L2 and L3 NNIs). Provisioningof AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform. II) Person Specification: a) Essential Qualifications: Candidatemust possess at least a Bachelor of Engineering/Technology (Telecommunication/Computers) or equivalent degree with min. 7 years of work experience. b) Requisite Skills: Technical TelecomExperience. Sound knowledge of products and services. Sound knowledge ofIP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals,Routing protocols ( OSPF, BGP), Switching (VTP,STP,MSTP) and advancedprotocols(LDP,MPLS) and QoS and Multicast. Configuration and troubleshootingskills on Nokia (Alcatel), Cisco and Juniper routers is a must. Functional Problem-Solvingabilities will help stay on top of issues besides helping in resolving the samesmoothly & efficiently. Good Interpersonal skills matters. Systems and process knowledge are keydrivers on the job. Behavioral Systematic approach towardswork areas. Good analytical skills Ability to work in team Should be able to cope upexcellently under stressful circumstances. Good communication skills c) Work Experience Shouldhave worked in a service providers environment where network deviceconfiguration and maintenance would have been a Core activity. Familiarity withCisco and Juniper equipments and configurations is must. Exposure to IP/MPLSand MPLS based VPNs is mandatory. Certifications: CCIP/ CCNP. CCIE would bean added advantage. 5-6 years experience in Networkingfield.

Global Network Architect This is a fantastic role where you will work as part of a global team and oversee all network, voice, and data centre services across APAC region. Some of the key responsibilities include: Architect network solutions in line with global standard. Develop and maintain technical standards. Develop network technical strategy. Manage product life cycle and create infrastructure refreshment plan. Provide escalation support for critical operational service and project delivery. Build the relationship with APAC business, business IT, and 3rd party vendors respectively and ensure that high quality of Network Service is provided to the business and business IT users. Build effective collaboration across teams and other IS departments to move initiatives forward with our IT partners and users. Work with third party vendors to manage service delivery method, resources, timing, and location. Develops and maintain a productive working relationship with key stakeholders, project sponsors, and vendors. Works with all levels of staff and management both internally and externally. Identify opportunities to improve and mature IS engagement with our IT colleagues and end users. Work closely with global team and key vendors to ensure AIG global standards are maintained and priorities are aligned. What youll need to succeed Certification CCSP /CCDP/CCNP/CCIE or equivalent experience Expertise in Networking: Utilize your advanced knowledge in WAN, LAN/WLAN, and various routing protocols like OSPF and BGP . Experience working on deployments for routing & switching protocols, wireless network, firewall, load-balancer, proxy, DNS, and DHCP in a global corporate environment Experience working in complex global & domestic network environments Experience on supporting voice over IP technologies Vendor management experience Demonstrated ability to identify, understand and communicate business needs Ability to communicate effectively with technical and non-technical people Ability to adapt to change and manage in an uncertain environment Understanding of the IT environment

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in WAF, LTS & GTM. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an implementation engineer role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Indepth understanding of Networking and web application protocols. Expertunderstanding of Load balancing and Layer 7 protocols (TCP, HTTP, HTTPS, SSL)with 7 + years of relevant experience in WAF, LTM and GTM. Design,implement, and maintain F5 BIG-IP solutions, including LTM, GTM, and ASM. Good understanding of application framework, server technology, Protocol SOAP,XML and HTTP etc. Goodunderstanding of Security Policy creation, Entities, Attack Signature, LearningMode and Logging Profiles. Experiencedesigning, building, configuring, managing, fine tuning end to end andmaintaining F5 ASM Web Application Firewalls (WAF) modules. Strong knowledge of Application security vulnerability defined in OWASP10. Collaboratewith network and security teams to integrate F5 solutions into enterpriseenvironments. Providehands on support for a variety of network security technologies with a heavyfocus on ASM WAF, LTM Load Balancing technologies, F5 GTM and DNS Security. Documentconfigurations, procedures, and troubleshooting guides for operationalefficiency Abilityto perform TCP/IP Network traces/packet captures with solid experienceinterpreting results. Configureand optimize load balancing, traffic management, and security policies. Monitorand troubleshoot F5 appliances to ensure high availability and performance. Developand manage iRules for traffic manipulation and security enforcement. Perform or participate in complex maintenance, Migration Activity or deploymentactivities. Strong knowledge and hand on for tuning the security policy based on trafficlearning. ProfessionalASM WAF certification from F5 and Strong Communication Skills. Strongworking technical knowledge and troubleshooting knowledge of F5 LTM, ASM(WAF)and F5 GTM. Workingon R-series and Velos is extra advantage.

Responsible for planning, designing, developing, and enhancing engineering solutions and services riding on network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc., with the objective of providing efficient, secure, cost effective and differentiated services and solution to the customers in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT. Own the process on different stages such as concept, design, testing and implementation that will improve the performance and reliability of systems. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Identify key engineering initiatives based on customer requirements, new applications and services and assess the technical/infrastructure feasibility with the products team. Product evaluation, solution architecture designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. Gather requirements, prepare architecture design, conduct technical & cost feasibility study, implement, and resolve issues to meet timelines & customer requirements. Responsible for developing, designing, and maintaining all systems including storage, load balancers, servers, and routers/switches. Develop tools to proactively monitor the system aspects such as utilization of backbone, alerts taking place etc. Support presales in solutioning, support service delivery and ongoing monitoring and maintenance Define the work process flow between different functions for new implementations, existing support, and tracking. Define parameters, guidelines with respect to tracking, data management for NOC team. Evaluate and validate new technologies to improve customer satisfaction. Review escalations to support the service assurance during service and system issues. Define resolution mechanism to prevent recurrence of escalations. Evaluate vendors for outsourcing requirements. Engage with regulatory bodies to monitor and discuss compliances and requirements for existing and new services. Review utilization and capacity trends along with sales forecast and evaluate and plan infrastructure augmentation projects. Lead optimization and efficiency projectsDesired Skill sets Experience in planning, designing, and implementing Network systems and engineering operations. Experience and understanding of service provider & enterprise network operations.

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality, and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise. Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Manages relationships with Stakeholders - Understands P2P processes - Has knowledge about cross-functional work - Monitors process adherence across work perimeter and escalates as needed - Coordinates/supports junior professionals in process adherence and problem solving - Identifies, reports, and participates in process improvements implementation General Responsibilities / Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets - Demonstrates knowledge of processes and procedures relevant to the function - Accountable for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local Stakeholders in solving day-to-day activities - Provides subject matter expertise as needed by other team members - Supports junior professionals in day-to-day activities - Helps the team to achieve common goals - Acts to overall procurement policies and processes - Continually strives to simplify, standardize, and improve processes - Continually seeks out ways to improve Client satisfaction - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members - Supports transformation projects activities Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

You will play a vital role as the Automation Specialist Procedure Owner within the Enterprise Cloud Services (ECS) organization at SAP. Your primary responsibility will be to develop and implement robust, highly automated, and downtime-optimized lifecycle management processes. This position is crucial in enhancing integration scenarios and operational processes to support the rapid growth of RISE with SAP. Your main goal will be to increase automation and process stability, thereby reducing manual intervention and lowering the total cost of ownership (TCO). By achieving this objective, you will enable faster service delivery to our customers. Your role will involve collaborating closely with various teams to streamline procedures, improve efficiency, and drive innovation in automation technologies. You will be at the forefront of implementing cutting-edge solutions that not only enhance operational efficiency but also contribute to the overall success of the organization. Your contributions will play a key role in ensuring that SAP continues to deliver high-quality services to its global customer base. In this dynamic environment, you will have the opportunity to work with a diverse and talented team that is committed to personal development and creating a workplace that values differences and promotes flexibility. SAP fosters a culture of inclusion, well-being, and flexibility, where every individual is empowered to perform at their best. As part of a purpose-driven and future-focused company, you will be encouraged to unleash your full potential and contribute to creating a better and more equitable world. At SAP, we believe in the power of diversity and are committed to providing equal opportunities for all individuals. We embrace a culture of inclusion that values the unique capabilities and qualities that each person brings to the table. As an equal opportunity employer, SAP is dedicated to creating a work environment where everyone, regardless of background, can thrive and succeed. We offer accessibility accommodations to applicants with disabilities and are committed to providing a supportive and inclusive workplace for all employees. If you are passionate about driving innovation, automation, and operational excellence, this role offers a unique opportunity to make a significant impact within a forward-thinking organization. Join us at SAP and be part of a team that is dedicated to helping the world run better through cutting-edge technology and collaborative teamwork.,

Deluxe Media Inc. is looking for Technical Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain detailed documentation of project plans and outcomes. Job Requirements Proven experience as a Senior Analyst in the IT Services & Consulting industry. Strong understanding of analytical and problem-solving principles. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to analyze complex data sets. Experience with process improvement initiatives and risk management strategies.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Communicate findings and insights to stakeholders through clear and concise reports. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience with data analysis tools and technologies. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain documentation of processes and procedures. Job Requirements Minimum 2 years of experience in the IT Services & Consulting industry. Strong understanding of industry trends and best practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience with process improvement methodologies.