Senior Technical Customer Success Manager (CSM)

Department:

Reports to:

About the Role:

Senior Technical Customer Success Manager

SQL and Python or R

dashboarding tools

eCommerce or retail domains

Responsibilities:

• Own post-sale customer relationship and act as the primary technical point of contact
• Drive product adoption and usage through effective onboarding, training, and ongoing support
• Work closely with clients to understand business goals and align them with product capabilities
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs
• Analyze customer data and usage trends to proactively identify opportunities and risks
• Build dashboards or reports for customers using internal tools or integrations
• Lead business reviews, share insights, and communicate value delivered
• Support customers in configuring rules, data integrations, and troubleshooting issues
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes
  

Requirements:

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company
• Strong SQL skills and working experience with Python or R
• Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar
• Understanding of data pipelines, APIs, and data modeling
• Excellent communication and stakeholder management skills
• Proven track record of managing mid to large enterprise clients
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable
• Ability to translate technical details into business context and vice versa
• Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field
  

Nice to Have:

• Exposure to machine learning workflows, recommendation systems, or pricing analytics
• Familiarity with cloud platforms (AWS/GCP/Azure)
• Experience working with cross-functional teams in Agile environments