Senior Technical Customer Success Manager (CSM)

7 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Department:

Customer Success / Client Solutions

Reports to:

Director/VP of Customer Success

About the Role:

We are looking for a

Senior Technical Customer Success Manager

to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in

SQL and Python or R

, and have experience working with

dashboarding tools

. Prior experience in

eCommerce or retail domains

is a strong plus.

Responsibilities:

  • Own post-sale customer relationship and act as the primary technical point of contact
  • Drive product adoption and usage through effective onboarding, training, and ongoing support
  • Work closely with clients to understand business goals and align them with product capabilities
  • Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs
  • Analyze customer data and usage trends to proactively identify opportunities and risks
  • Build dashboards or reports for customers using internal tools or integrations
  • Lead business reviews, share insights, and communicate value delivered
  • Support customers in configuring rules, data integrations, and troubleshooting issues
  • Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes

Requirements:

  • 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company
  • Strong SQL skills and working experience with Python or R
  • Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar
  • Understanding of data pipelines, APIs, and data modeling
  • Excellent communication and stakeholder management skills
  • Proven track record of managing mid to large enterprise clients
  • Experience in eCommerce, retail, or consumer-facing businesses is highly desirable
  • Ability to translate technical details into business context and vice versa
  • Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field

Nice to Have:

  • Exposure to machine learning workflows, recommendation systems, or pricing analytics
  • Familiarity with cloud platforms (AWS/GCP/Azure)
  • Experience working with cross-functional teams in Agile environments
Powered by JazzHR
R7ZogzGRkQ

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

RecommendedJobs for You