Senior Salesforce Business Analyst

At eClouds, we specialize in delivering cutting-edge Salesforce and cloud-based solutions tailored to the unique needs of businesses across industries. With a strong focus on innovation, collaboration, and measurable impact, our team empowers clients to streamline operations, drive growth, and achieve digital transformation. Headquartered in North America and serving a global client base, eClouds is a fast-growing, dynamic company where talented professionals thrive in a culture of excellence and continuous learning.

We are looking for a Senior Business Analyst to join our team.

Drive Digital Transformation:

Partner with Purpose:

Lead with Influence:

Own the Outcome:

Thrive in a Collaborative Culture:

Grow with a Fast-Moving Team:

Key responsibilities:

• Initiate and lead discovery sessions, live-boarding workshops, or stakeholder interviews to elicit business and technical requirements, building alignment and consensus.
• Collaborate closely with stakeholders, developers, and QA teams throughout the design, development, testing, and implementation phases.
• Gather, document, and validate business requirements, user stories, and acceptance criteria, ensuring alignment with strategic business goals.
• Translate business needs into clear functional specifications in coordination with technical teams and subject matter experts (SMEs).
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, demos, and retrospectives.
• Coordinate with stakeholders to obtain requirement document sign-offs and sprint-level approvals.
• Assist SMEs with effective backlog grooming and Agile best practices such as story sizing, backlog management, and story mapping.
• Collaborate with QA, Marketing, and SMEs to prepare user training materials for both pre- and post-Go-Live phases.
• Support project management by contributing to planning activities alongside project managers or coordinators.
• Develop and deliver final training content, including videos, user guides, and proof-of-delivery materials; conduct training sessions for end users.
• Proactively identify and resolve project bottlenecks, risks, or conflicts to ensure smooth delivery.
• Recognize and document change order requests that fall outside the original scope of work.
• Stay up to date with Salesforce releases, features, and best practices to maintain a forward-looking platform strategy.
• Provide post-Go-Live support during Hypercare, ensuring users are confident and effective in using Salesforce solutions.
• Participate and collaborate with stakeholders, development, and testing teams throughout the

Key requirements:

• Minimum of 5 years' progressive experience as a business analyst working with Salesforce CRM
• Well versed with Salesforce application and service cloud capabilities
• Foundational project management and reporting skills
• Salesforce Business Analyst certified is a must
• Project Management certifications are a big plus
• Proven ability to work creatively and analytically in a problem-solving team environment
• Excellent communication, interpersonal and management skills

Working hours - 4PM - 12 AM IST

Only selected candidates will be reached out for the initial round of interview.