Senior Manager - Strategy & Solutions

Requirements

Description and Requirements

• Ensure processes (involving operations) at Hyderabad are institutionalized in a manner consistent with processes @ MGCC Corporate Functions
• Perform value added analyses to generate management information, and help improve processes
• Review/generate reports to monitor performance
• Develop efficient and effective reporting processes
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Manage partner/stakeholder visits
• Manage budgets/invoicing/actuals along with other partners/points of contacts
• Manage site budgets – team budget, governance team budget, conferences, and another events budget
• Lead and drive communications through Yammer & other available channels
• Responsible for planning, tracking, enabling execution & communicating progress against key focus areas of Hyd – Talent acquisition, onboarding, training, finance, facilities, IT, senior management reporting; follow-ups/alignment with partners across various functions at MGCC
• Run Hyd Site MBR (Quarterly) chaired by MGCC CF leader
  

nce

(In Years)

• Should have 5-8 years of customer management experience (Pref US)
  

Technical Skills

• Strong Program & Project Management skills
• Self-starter who is innovative with solutions
• Ability to work in a cross-cultural environment
• Proficient in Microsoft PowerPoint, Excel including pivot tables, lookups, data validation etc.
• Proven ability to collaborate with other areas, including IT, Finance, Governance, Training, etc.
• Ability to interpret data and generate business insights to provide support or develop recommendations.
• Ability to exercise judgment, to make decisions for less defined issues and selects methods and techniques for obtaining solutions
• Understanding of strategy and business transformation frameworks and methods bility to continuously learn new methods and best practices
• Understand best in class operations models that benchmark superior delivery levels on global assignments
• Written and verbal communication skills are a pre-requisite for this role
• Must be a team player and good people person
  

Education

About MetLife