Senior IT Associate

Job Description

Designation: Senior IT Associate Exp - 4+ Years Location: Noida Qualification: Any Graduate, preferably B.Sc./BCA/B.Tech or Diploma in Hardware & Networking, Computer Science, or related field. Relevant industry certifications (e.g., CCNA, CompTIA A+, MCSE, Apple Certified Support Professional) will be an added advantage. Experience: Minimum 4+ years of relevant experience in IT Support, Systems Administration, or a similar role. Key Responsibilities: Provide technical support and troubleshooting for desktops, laptops (including Windows and Mac devices), printers, networking equipment, and CCTV systems. Install, configure, and maintain operating systems, including Windows and macOS . Perform routine system upgrades, patches, backups, restores, and data migration activities on both Windows and Mac platforms. Conduct fault diagnosis and advanced troubleshooting of hardware and software issues across different operating systems. Handle on-site and remote support for end-users, ensuring timely resolution and customer satisfaction. Install, configure, and manage software applications and security updates on Windows and Mac devices. Support and troubleshoot issues related to Microsoft SharePoint, OneDrive, and Microsoft Teams . Monitor and maintain IT infrastructure, including network devices, printers, and CCTV systems. Escalate unresolved issues to senior technical teams or vendors as per the escalation matrix. Maintain inventory and documentation of IT assets and support activities. Follow best practices for IT security, data privacy, and compliance. Assist in IT-related projects and the implementation of new technologies. Identify root causes of issues and suggest corrective and preventive measures. Required Skills: Strong hands-on experience in operating, troubleshooting, and supporting macOS devices (MacBook, iMac, Mac Mini, etc.). Good knowledge of macOS installation, configuration, user management, system updates, and software installations. Ability to resolve common macOS hardware and software issues, including performance, connectivity, and compatibility problems. Familiarity with macOS system preferences, Time Machine backups, disk management, and security features. In-depth knowledge and experience in supporting and troubleshooting Microsoft SharePoint, OneDrive, and MS Teams for end users, including file sharing, permissions, sync issues, and integrations. Strong understanding of networking concepts (LAN/WAN, DHCP, DNS, etc.). Proficient in operating system installation, configuration, and troubleshooting (Windows & MacOS). Experience in MS Office Suite troubleshooting and support (including Office for Mac). Hands-on knowledge of hardware components—upgrades, replacements, and repairs (e.g., RAM, motherboard, disks, peripherals). Basic to intermediate knowledge of CCTV setup, configuration, and monitoring. Ability to provide remote and on-site technical support. Good communication and interpersonal skills to interact with internal users and vendors. Ability to document processes, incidents, and solutions clearly. Preferred/Good-to-Have Skills: Exposure to ITIL processes and service management tools. Experience with Active Directory and user management. Knowledge of cloud platforms (Google Workspace, Microsoft 365, etc.). AI/Automation enthusiast—interest in emerging technologies. Self-motivated and eager to learn new technologies. Ready to tackle on-ground challenges and work in a fast-paced environment. Additional Information: Should be flexible to work in rotational shifts if required. Up-to-date with current IT trends and industry best practices.