Senior Group Manager - Business Excellence

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in 30 countries through 630 stores & a team of 85,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business, and it is thus active in a total of 34 countries.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT, Marketing, Strategy & Business operations support to 30 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Website: https://www.metro-gsc.in
Company Size: 600-650Headquarters: Pune, Maharashtra, IndiaType: Privately HeldInception: 2011

We are seeking a skilled and motivated Senior Manager – Business Excellence to join our team. The ideal candidate should have a strong background in Quality Assurance, Operational Excellence, driving continuous improvement, process optimization, digitization through RPA and AI and operational efficiency within a shared services organization, ensuring alignment with business objectives and best practices. This persona will be key in leading teams, setting up Business Excellence framework, driving a mindset of continuous improvement across the organization, managing Transformation projects, identifying and implementing process improvements and ensuring compliance with established policies across F&A, Master Data, Marketing, HR & IT processes. This Role will work closely with the Digital Transformation team to drive automations and optimization of processes.

Key Responsibilities:

• Strategic Planning:

  Responsible for shaping and implementing a comprehensive strategy for process improvement, digitization and operational excellence.

• Data Analysis:

  Utilize data analytics platforms to identify trends, patterns, and opportunities for improvement.

• Setting the Business Excellence Framework:

  Assess, design and implement the new Business Excellence framework to drive ownership, collaboration, Assurance and future transformation for Finance and business process. Constantly improving the processes and framework to exceed the needs of our partners.

• Team Leadership:

  Set up a team to drive this objective within the organization. Lead and manage a team of professionals, providing guidance, coaching, and mentoring.

• Project Management:

  Manage cross functional business excellence projects, ensuring they are completed on time, within budget, and to the required quality standards.

• Quality Assurance and Controls:

  Understand the Current As-Is process/ framework and design a one standard framework for the whole of GSC. Conduct root cause analysis and provide recommendations for continuous improvement.

• Performance Management:

  Track and monitor key performance indicators (KPIs) to identify areas for improvement and measure the effectiveness of implemented solutions across operations, Quality, efficiency, Business and Transformational.

• Process Improvement:

  Identify and implement process improvements, standardization, and best practices to enhance service efficiency, reduce costs, and improve the overall customer experience. The need for process improvement starts right from transition till operations. Evaluate existing processes to identify inefficiencies and bottlenecks using methodologies such as Lean, Six Sigma, Kaizen, or similar to streamline operations and reduce waste.

• Change management skills:

  Ability to support and manage change within shared service functions

• Capability building:

  Identify and drive the requirement for key skill sets within the team and across the operational organization to maintain and drive value toward our entities and partners.

• Compliance:

  Ensure adherence to all relevant policies, procedures, and regulatory requirements.

• Stakeholder Management:

  Build and maintain strong relationships with key stakeholders, Partners, Heads of solutions, managers, Enablement team both internally and externally, to ensure effective communication, collaboration and alignment of business goals and customer expectations.
  

Qualifications

Required Skills and Experience:

• Bachelor's degree in a related field (e.g., Business Administration, Operations Management, Quality management, Engineering).
• Master Black Belt certification Strong analytical and problem-solving skills. (Six Sigma, Lean Certified is a must)
• 15+ years of required experience in shared services, business process improvement, Managing Quality or Operational Excellence for Min. 500 + employees or a related field.
• Minimum of 10+ years of experience in quality assurance, PMO, or operational excellence.
• Strong experience in managing global business services, preferably within a shared services, IT, or customer service environment.
• Proven experience in leading teams and managing projects.
• Excellent communication and interpersonal skills.
• Experience with data analytics tools and techniques.