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0 years
0 Lacs
Greater Chennai Area
On-site
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers/routers/switches/firewalls, etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor’s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Posted 3 days ago
4.0 - 7.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Company Description Protocol Labels India Pvt Ltd, incorporated in Chennai, is a leading provider of RETAIL & AUTO ID solutions in South India. The company has branch offices in Bangalore, Erode, Tirupur, and Coimbatore. Since starting operations in 2006, Protocol Labels has expanded its offerings to include a wide range of Auto ID products such as barcode printers, scanners, RFID printers & readers, and Point of Sale systems. The team at Protocol Labels is dedicated to providing comprehensive hardware and software solutions with a strong emphasis on personalized service and customer satisfaction. Job Summary: We are seeking a highly experienced and results-driven Channel Sales Manager to lead and grow our sales through channel partners in the Chennai region. The ideal candidate will be responsible for developing and executing channel sales strategies, recruiting and managing channel partners, and driving revenue growth through these partnerships. This role requires strong negotiation skills, excellent relationship management abilities, and a deep understanding of the local market dynamics in Chennai. Responsibilities: Channel Strategy Development & Execution: Develop and implement comprehensive channel sales strategies to achieve sales targets and expand market share within the Chennai territory. Partner Recruitment & Onboarding: Identify, recruit, and onboard new channel partners (e.g., distributors, resellers, system integrators) that align with the company's strategic objectives and market needs in Chennai. Partner Relationship Management: Build and maintain strong, long-term relationships with existing and new channel partners, acting as the primary point of contact and ensuring their success and satisfaction. Sales Enablement & Support: Provide partners with the necessary sales tools, training, product knowledge, and marketing collateral to effectively sell the company's products/services. Joint Business Planning: Collaborate with partners to develop joint business plans, set sales targets, and define go-to-market strategies to maximize channel revenue. Performance Monitoring & Reporting: Monitor partner performance against agreed-upon targets, analyze sales data, and provide regular reports to management on channel sales activities, pipeline, and forecasts. Conflict Resolution: Address and resolve any conflicts or issues that may arise between partners or between partners and the company, ensuring a fair and productive working relationship. Market & Competitive Analysis: Conduct market research, analyze local industry trends, and monitor competitor activities within Chennai to identify new channel opportunities and inform sales strategies. Promotions & Incentives: Develop and manage channel incentive programs and promotional activities to motivate partners and drive sales performance. Compliance: Ensure all channel sales activities and partner agreements comply with company policies and legal regulations. Qualifications: Bachelor's degree in Business Administration, Marketing, Sales, or a related field. 4-7 years of proven experience in channel sales or a similar sales management role, preferably in the IT hardware, software, industrial products. Demonstrated track record of successfully developing and managing channel partnerships and achieving sales targets. Exceptional verbal and written communication, presentation, and negotiation skills. Strong interpersonal skills with a natural ability to build rapport and trust with partners. Highly motivated, strategic thinker, results-oriented, and a proactive self-starter. Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Ability to work independently and as part of a collaborative team. Strong organizational, time-management, and project management skills. In-depth local market knowledge of Chennai and surrounding regions is highly preferred. Preferred Skills: Ability to analyze complex channel data and market trends to identify actionable insights and opportunities.
Posted 3 days ago
3.0 years
0 Lacs
Delhi, India
On-site
About the Role As an Account Executive – SaaS Sales , you’ll be responsible for winning new business and building long-term relationships with clients, especially those integrating our API and SDK-based solutions into their apps and platforms. This is a hybrid role that goes beyond closing deals—you’ll also play a key part in onboarding new customers and, for larger accounts, serve as a trusted partner through ongoing customer success and account management. Given the technical nature of our product, we require someone with a computer science or engineering background or prior experience selling SDKs, APIs, or developer tools. You should be comfortable speaking with both business decision-makers and technical stakeholders such as CTOs and developers. Key Responsibilities Drive outbound prospecting and build a pipeline of qualified leads. Manage the full sales cycle from discovery and demo to contract negotiation and close. Deliver polished, personalized product demos to a diverse range of leads—from startups to enterprise clients—effectively communicating technical capabilities and business value. Understand varied customer use cases across industries (especially healthcare) and tailor QuickBlox solutions to meet specific technical and business needs. Serve as the primary point of contact during customer onboarding, ensuring a smooth technical integration. Provide ongoing account management and support for key customers, including renewals and upsell opportunities. Maintain accurate activity and pipeline forecasts in HubSpot CRM. Educate prospects on the capabilities of QuickBlox’s SDKs, APIs, and AI-powered tools through a consultative sales process. Requirements Bachelor’s degree in Computer Science, Engineering, or a related technical field, OR equivalent experience in selling technical SaaS products. 3+ years of B2B SaaS sales experience, with a strong preference for those who’ve sold SDK/API-based or developer-first software. Excellent communication and presentation skills, with the ability to explain technical products to both technical and non-technical audiences. Experience with onboarding and supporting customers post-sale is a plus. Familiarity with CRM systems (e.g., HubSpot or Salesforce) and sales prospecting tools like Sales Navigator or Apollo. Strong problem-solving skills, attention to detail, and a genuine interest in helping customers succeed. What We Offer Competitive base salary with uncapped commissions and performance incentives. End-to-end ownership: Play a role in the entire customer journey, from first conversation to long-term success. High-impact work: Contribute to solutions that improve patient care, streamline operations, and enhance communication in healthcare and other critical sectors. Growth opportunities: Fast-track career advancement into senior sales, account management, or leadership roles. Supportive culture: Work with a global team of talented professionals committed to innovation, collaboration, and integrity.
Posted 3 days ago
8.0 years
0 Lacs
Delhi, India
On-site
Job Description L2: 4–8 years, with deep functional expertise and cross-functional knowledge Location - Onsite (Noida / Nagpur) L2 Support Consultant Responsibilities Handle complex tickets and perform impact analysis Configure and implement changes for major enhancements Design functional specs for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows) Collaborate with ABAP and BASIS teams for technical solutions Act as a bridge between business and IT teams Perform system testing, regression testing, and UAT support Work on cross-functional issues (MM, FI, CRM, etc.) Functional Skills Sales Order Management (VA01, VA02, etc.) Pricing procedures and conditions Delivery & Shipping processes Billing & Invoice processing Credit management Output determination (Forms, Email, IDocs) Third-party and Intercompany sales ATP, Availability checks Returns and complaints (RMA) Business partner configurations Migration cockpit GSTR1 GSTR2 and GSTR3 reports E-invoice and E-way Bill processing Third Party Integrations with SAP Good Expertise on Batch Management configuration IDocs and Interfaces (inbound/outbound) Basic debugging skills (preferred for L3) Integration Knowledge SAP MM, FI, WM, and CRM Middleware (PI/PO, CPI), EDI, Salesforce (if applicable) Get empowered by NTT DATA Business Solutions! We transform. SAP® solutions into Value For any questions related to Job Description, you may connect with below specified contact from Recruiting. Recruiter Name: Ramakrishna Kodi Recruiter Email ID: Ramakrishna.kodi@bs.nttdata.com NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
Posted 3 days ago
10.0 years
0 Lacs
Delhi, India
On-site
Job Description L3: 6–10 years, with deep functional expertise and cross-functional knowledge Location - Onsite (Noida / Nagpur) L3 Support Consultant Responsibilities Handle complex tickets and perform impact analysis Configure and implement changes for major enhancements Design functional specs for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows) Collaborate with ABAP and BASIS teams for technical solutions Act as a bridge between business and IT teams Perform system testing, regression testing, and UAT support Work on cross-functional issues (MM, FI, CRM, etc.) Functional Skills Sales Order Management (VA01, VA02, etc.) Pricing procedures and conditions Delivery & Shipping processes Billing & Invoice processing Credit management Output determination (Forms, Email, IDocs) Third-party and Intercompany sales ATP, Availability checks Returns and complaints (RMA) Business partner configurations Migration cockpit GSTR1 GSTR2 and GSTR3 reports E-invoice and E-way Bill processing Third Party Integrations with SAP Good Expertise on Batch Management configuration IDocs and Interfaces (inbound/outbound) Basic debugging skills (preferred for L3) Integration Knowledge SAP MM, FI, WM, and CRM Middleware (PI/PO, CPI), EDI, Salesforce (if applicable) Get empowered by NTT DATA Business Solutions! We transform. SAP® solutions into Value For any questions related to Job Description, you may connect with below specified contact from Recruiting. Recruiter Name: Ramakrishna Kodi Recruiter Email ID: Ramakrishna.kodi@bs.nttdata.com NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
Posted 3 days ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Arthashastra Intelligence Where ancient strategy meets AI—empowering Indian businesses to thrive in global trade. We offer cutting-edge solutions in data intelligence, EXIM compliance, buyer-seller mapping, and trade services. We're Hiring: International Sales Representative Location: Hyderabad | Type: Full-time, On-site Join our dynamic team to identify new markets, build global client relationships, and drive strategic sales growth. You’ll develop and execute sales plans, negotiate deals, maintain client accounts, and ensure compliance with international trade norms. Shape the future of India’s global trade journey with us. Job description Location: Hitech City, Hyderabad (In-Office) Type: Full-time | Experience: 0–2 years Team: Sales & Sourcing | Industry: B2B Global Trade & Procurement Responsibilities: Lead Generation & Outreach: Conduct research to identify potential B2B buyers across industries and global regions. Source verified contacts via LinkedIn, trade portals, and company websites for outreach via email, LinkedIn, and phone. Target Mapping: Identify relevant buyer segments — by geography, product category, and industry. Build structured lists of buyer leads for specific campaigns and market verticals. Cold Outreach Execution: Send personalized cold emails and initiate cold calls to introduce our offerings and identify active buying needs. Track response rates and iterate on messaging strategies. CRM Management: Update and maintain accurate lead and buyer records in our CRM platform (HubSpot). Ensure contact data, communication history, and sales status are consistently logged and updated. Collaboration with Sales Teams: Work closely with the Sales and Marketing teams to align outreach strategies, build campaigns, and ensure smooth lead handoffs. Participate in weekly syncs and provide reports on outreach progress. Sales Support: Assist in preparing sales decks, presentations, and proposals tailored to specific buyer categories. Join client discovery calls and team meetings to understand the full sales cycle and improve outreach effectiveness. What We’re Looking For: Strong communication (written and verbal) and interpersonal skills Interest in global trade, sales strategy, and buyer behavior Basic knowledge of CRM platforms (HubSpot or equivalent) is a plus Research-driven and detail-oriented, with the ability to work independently Proactive mindset with the ability to prioritize tasks in a fast-moving environment Familiarity with outbound sales, lead generation tools, or LinkedIn Sales Navigator is a bonus Why Join Us? Hands-on exposure to international buyer markets and sourcing workflows Cross-functional collaboration with sales, sourcing, and marketing teams Merit-based growth opportunities with structured learning support A young, driven, and collaborative team environment Performance-linked incentives and fast-track career progression Qualifications: Fresher who’s eager to grow, learn the art of sales, and take on challenges in a fast-paced business environment Bachelor's degree in any relevant field. Strong communication and interpersonal skills with the ability to build rapport quickly. Excellent negotiation and persuasion abilities. Self-motivated with a results-driven attitude and a passion for sales. Experience using CRM software (e.g., Salesforce, HubSpot) is preferred. Ability to work independently and as part of a team in a dynamic environment. Benefits: Salary combined with performance-based incentives. Benefits package including free health insurance, and paid time off. Opportunities for career advancement and professional development. Collaborative and supportive work environment with a focus on employee growth and success Compensation : 18K-20K
Posted 3 days ago
3.0 - 7.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description 3 to 7 years of experience with Informatica Power Center , IDMC on Data Warehousing or Data Integration projects. Expert with data warehousing standards, strategies and tools. Expert with SDLC processes. Experience in Informatica Power exchange for Mainframe, Salesforce and other new age data sources. Experience in Informatica Webservices, XML, Java Transformations etc. Strong knowledge of relational database preferably ORACLE and SQL Server. Good knowledge of UNIX/LINUX shell scripting. Strong SQL background. Strong problem-solving, multi-tasking and organizational skills. Good written and verbal communication skills. Experience working with US or other international customers. Demonstrated experience of leading a team spread across multiple locations.
Posted 3 days ago
0 years
0 Lacs
India
On-site
Position Overview We are seeking a highly motivated and detail-oriented Revenue Analyst to join our IT Backoffice team. In this role, you will play a key part in supporting and optimizing revenue accounting processes, working closely with systems such as Salesforce (SFDC), Workday, and Zuora RevPro. You will have the opportunity to participate in end-to-end revenue lifecycle projects, including integrations, business intelligence, robotic process automation (RPA), and revenue disclosures. This is an excellent opportunity for someone eager to deepen their expertise in revenue recognition and financial systems within a dynamic, collaborative environment. Key Responsibilities •Participate in revenue systems support, including troubleshooting application and process issues. •Assist with the monthly pre-close and close activities, ensuring accurate and timely revenue reporting. •Support and document revenue report tie-outs, system upgrades, and ongoing patches. •Conduct use case and regression testing for system enhancements and customizations. •Design and document business requirements (BRD), support user acceptance testing (UAT), and engage with end users to resolve incidents. •Contribute to projects related to business area integrations, BI, RPA, SSP analysis, and revenue disclosures. •Participate in a RevPro Optimization Project, gaining exposure to the full quote-to-revenue lifecycle. Qualifications •Graduate degree in Finance, Accounting, Computer Science, or a related field. •Chartered Accountant (CA) qualifications are highly desirable. •Strong understanding of accounting principles, revenue recognition (ASC-606), and core finance functions. •Hands-on experience with Zuora RevPro and upstream ERP systems (preferably Q2C-SFDC). •Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). •Exceptional analytical skills and high attention to detail. •Excellent communication and documentation skills. •Ability to work independently, manage multiple priorities, and demonstrate a strong drive for learning and professional growth. Why Join Us? •Collaborate with cross-functional teams on high-impact projects. •Gain hands-on experience with leading revenue systems and automation technologies. •Develop your career in a supportive and growth-oriented environment. If you are passionate about revenue accounting, thrive in a fast-paced setting, and are eager to make a meaningful impact, we encourage you to apply!
Posted 3 days ago
10.0 - 12.0 years
35 - 50 Lacs
Hyderabad
Work from Office
Role: Salipoint Developer Location : Chennai/ Hyderabad Skill: SailPoint IIQ, Java, J2EE, Rest API, SQL, Strong problem-solving, communication, and leadership abilities, Prior experience with Agile practices such as Kanban or Scrum Roles and Responsibilities: Lead end-to-end SailPoint IIQ implementations, including configuration, and customization. Collaborate with business partners, integration consultants, and internal teams for system integration. Develop Provisioning & Identity Management strategies and technology roadmaps. Translate business and security requirements into technical specifications. Design and deploy user provisioning, deprovisioning, and access request workflows. Configure role-based (RBAC) and attribute-based (ABAC) access control models. Develop and manage entitlements, access policies, and certification campaigns. Integrate SailPoint with HR systems (Workday, SAP), Active Directory (AD), LDAP, SaaS apps (Salesforce, ServiceNow), and custom applications. Implement REST/SOAP API-based integrations for automated user lifecycle management. Troubleshoot and optimize connector configurations (Flat File, JDBC, Web Services, etc.) Design and execute access certification campaigns, SOD (Segregation of Duties) policies, and audit reporting. Configure out-of-the-box (OOTB) and custom workflows for access reviews. Develop custom rules (BeanShell, JavaScript), workflows, and task definitions to extend SailPoint functionality. Optimize identity aggregation, correlation, and reconciliation processes. Integrate SailPoint into CI/CD pipelines.
Posted 3 days ago
2.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Type: Full Time, Permanent Location: Borivali (West) Designation: Salesforce Executive Salary: As per industry Standards Experience: 2 to 3 Years Working Days: 5 days About the company BCPL – BEAUTY CONCEPTS, established in 1996 is a member of the Bahety Group of Companies, one of Kolkata’s most trusted business houses. With a brand portfolio exceeding 45 leading international brands in fragrances, beauty & cosmetics, BCPL is the preferred partner for international brands foraying the growing Indian Market. With over 30 years of customer understanding across the segments of Mass, Mass Premium, Fashion, Prestige & Luxury, BCPL provides its partners with a competitive edge in a challenging & emerging market like India. Website - http://www.bcplindia.com/about-us/ Job Summary: We are looking for a skilled and proactive Salesforce Executive with 3+ years of experience to lead the day-to-day management and optimization of our Salesforce platform in a fast-paced retail environment. This role is central to driving customer engagement, supporting sales and marketing campaigns, and enhancing operational efficiency through data-driven insights and system improvements. The ideal candidate brings both technical CRM expertise and a strong understanding of the retail landscape. Key Responsibilities: Manage and maintain Salesforce CRM data related to customers, product inventory, promotions, and campaign performance. Collaborate with cross-functional teams (retail, ecommerce, marketing, customer service) to align CRM initiatives with business goals. Build, customize, and maintain Salesforce reports and dashboards for actionable insights across sales and customer engagement. Identify and implement workflow automations and process enhancements within the platform. Support and train end users (store managers, customer care, marketing teams) to maximize adoption and efficiency. Ensure high data integrity through regular audits, deduplication efforts, and structured data management practices. Coordinate with external consultants or developers for advanced customizations or integrations, as needed. Stay informed on Salesforce releases and retail CRM trends to proactively recommend improvements. Requirements: 3+ years of hands-on experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization. Salesforce Administrator certification strongly preferred. Proficiency in managing CRM processes including lead management, campaign tracking, and reporting. Strong analytical and problem-solving skills, with attention to detail. Solid communication skills and the ability to work with both technical and non-technical teams. Experience supporting omni-channel retail operations is a plus. Preferred Qualifications: Experience with Salesforce Marketing Cloud Experience. Familiarity with third-party integrations for ecommerce, loyalty, or marketing automation platforms (e.g., Mailchimp, Shopify, etc.). Comfortable managing small-scale projects or platform enhancements independently.
Posted 3 days ago
3.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About the Role We’re looking for a dynamic and results-driven Sales Executive to promote and sell DealConverter CRM to small and mid-sized businesses. You’ll be responsible for lead generation, product demonstrations, closing deals, and building lasting customer relationships. Key Responsibilities Identify and prospect potential SMB customers through cold calls, emails, and social outreach Conduct product demos and explain how DealConverter CRM solves business pain points Follow up with leads, address objections, and convert prospects into paying customers Collaborate with marketing and customer success teams for better pipeline conversion Meet or exceed monthly sales targets and maintain CRM records of all sales activities Provide customer feedback to help improve product features and usability Proven experience in outbound sales, telesales, or cold calling, ideally in a B2B environment. Excellent organizational skills and attention to detail. Ability to handle rejection professionally and maintain a positive attitude. Required Skills & Qualifications 1–3 years of experience in B2B SaaS, CRM, or software sales Strong communication, presentation, and negotiation skills Ability to understand customer needs and map them to product capabilities Comfortable using tools like CRM, email automation, and lead generation platforms Self-motivated, target-oriented, and eager to grow with a startup environment Bonus Points Experience selling to SMBs in India Understanding of sales cycles in tech/SaaS Prior use of WhatsApp, cloud telephony, or other CRM integrations in sales workflows Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales automation software. Why Join DealConverter Fast-growing SaaS platform solving real problems for sales teams Performance-based incentives and rapid career growth Opportunity to shape customer relationships from day one Collaborative team and flexible work culture Compensation Fixed monthly salary + performance incentives
Posted 3 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Position Summary: We are seeking a Senior Associate, Global Customer Care, International Order Management with German language proficiency to join our Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations. Reports to: Manager – Global Customer Care Key Responsibilities: Order Management and Processing – Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders. Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements. Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing. Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements. Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams. Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution. Support investigation and documentation of recurring issues to reduce order fallouts. Support EDI and Process Improvement – Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools. Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience. Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management – Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA. Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency. Provide analysis and insights to drive strategic improvements in customer care delivery. Qualification: Bachelor’s degree or equivalent in Business Administration, Supply Chain, or related field 5-7 years of experience in Order Management, Customer Service, or Supply Chain Operations. Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred. Strong analytical skills, problem-solving abilities, and a customer-first mindset. Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders. Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes. Physical Demands: 5 Days working from Office in US Shift (5:30 PM to 2:30 AM IST) Flexible to work in Any Shift. Travel Requirements: NA Why Join Us? Be part of a high-impact, global team that values operational excellence and customer satisfaction. As a Senior Associate, you will have the opportunity to mentor others, work on global initiatives, and grow your career in a collaborative, fast-paced environment. We offer competitive benefits and continuous learning opportunities to support your professional journey. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.
Posted 3 days ago
6.0 years
0 Lacs
New Delhi, Delhi, India
On-site
Job Title: CRM Sales Manager – Furniture & Interior Industry 📍 Location : Kirti Nagar, New Delhi 🕒 Job Type : Full-Time 💼 Experience : Minimum 4–6 years in CRM/Sales, preferably in Furniture/Interior sector About Us: We are a premium furniture and interior solutions company focused on delivering timeless designs, quality craftsmanship, and an exceptional client experience. As we scale, we’re looking for a CRM Sales Manager who understands the nuances of high-ticket sales in the furniture and interior design industry and can manage customer relationships with a strong conversion focus. Role Overview: As a CRM Sales Manager , you will lead the customer journey from inquiry to post-sales, ensuring no lead goes cold. You will manage the CRM system, drive lead nurturing, convert warm leads to sales, and ensure client satisfaction – specifically for those exploring furniture and interior services. Key Responsibilities: Manage and optimize the end-to-end customer journey via the CRM (Zoho, HubSpot, Salesforce, etc.) Follow up on inbound leads from website, social media, and campaigns Communicate with prospective clients to understand their furniture/interior requirements Collaborate with design and project teams to align client expectations and timelines Identify upselling and cross-selling opportunities Maintain detailed customer records, track communication history, and ensure follow-up schedules Generate regular reports on conversion rates, lead status, and pipeline performance Train and lead a small team of CRM executives (if applicable) Required Skills & Experience: ✅ Minimum 4 years of CRM or Sales experience in the furniture, modular kitchen, or interior design industry ✅ Strong understanding of customer lifecycle in high-involvement/home improvement sectors ✅ Excellent verbal & written communication in English & local language ✅ Hands-on experience with CRM tools (Zoho CRM, Salesforce, HubSpot, etc.) ✅ Goal-oriented, customer-obsessed mindset ✅ Ability to work independently and as part of a team Good to Have: Prior experience in a D2C luxury/home interior brand Basic understanding of AutoCAD, design presentations, or project lifecycle Familiarity with WhatsApp Business, lead automation tools, and lead gen platforms Why Join Us: ✨ Opportunity to work with a fast-growing and design-focused brand ✨ Collaborative and growth-driven culture ✨ Attractive incentives on successful conversions ✨ Real impact on client experience and brand growth How to Apply: Apply directly on LinkedIn Subject Line: CRM Sales Manager – Furniture/Interior
Posted 3 days ago
10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Role Summary The Senior SAP OTC Consultant will lead the design, implementation, and support of SAP Order-to-Cash processes across global and regional deployments. This role requires deep functional expertise in SAP SD, logistics execution, and integration with external systems including 3PL vendors and eCommerce platforms. The consultant will work closely with business stakeholders to optimize end-to-end OTC operations and drive digital transformation initiatives. Responsibilities Lead SAP OTC implementations and enhancements, including blueprinting, configuration, testing, and deployment. Design and optimize OTC workflows: order management, delivery processing, billing, and returns. Collaborate with cross-functional teams (MM, FICO, PP, GTS) to ensure seamless integration and accurate financial postings. Manage interfaces with external systems such as Hybris, SCPI, and 3PL platforms. Support eCommerce integration and real-time stock availability checks. Provide hypercare and AMS support post go-live, including issue resolution and documentation handover. Participate in blueprinting and design workshops with Infosys and other SI partners. Qualifications Bachelor’s degree in Supply Chain, IT, or related field. Minimum 7–10 years of SAP OTC experience, including S/4HANA implementations. SAP certification in SD / OTC is preferred. Experience in manufacturing, consumer electronics, or logistics-heavy environments is highly valued. Skills Expertise Strong SAP configuration knowledge in SD/ OTC modules. Expertise in logistics execution, billing, pricing, and customer master data. Integration experience with Hybris, SCPI, Salesforce, and 3PL systems. Familiarity with SAP Warehouse Management and Global Trade Services (GTS). Experience with Vistex BRS for rebate and incentive management. Proficiency in SAP S/4HANA and its OTC capabilities. Working experience with e-commerce integration with SAP. Excellent communication and stakeholder management skills. Experience with AMS support models and incident resolution workflows. Qualifications Bachelor’s degree in Supply Chain, IT, or related field. Minimum 7–10 years of SAP OTC experience, including S/4HANA implementations. SAP certification in SD / OTC is preferred. Experience in manufacturing, consumer electronics, or logistics-heavy environments is highly valued. Additional Information
Posted 3 days ago
2.0 - 3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Identity & Access Management is a core driver for Information Security at Allianz Technology. The Identity Lifecycle & Access Provisioning (IL&AP) cluster is tasked to continuously develop and enhance our IAM solutions, harden their resilience against attackers and keep the access management efficient, traceable and secure to ensure that the IT services of the Allianz group are in line with the audit requirements. The IAM Business Analyst holds a key role and is responsible for IAM operations within a global team which is part of the IAM tribe inside our central Information Security function. Short Description Of Position The IAM Business Analyst will play a crucial role in the implementation, enhancement, and maintenance of our Identity and Access Management systems. This position will be responsible for analyzing business requirements, designing IAM solutions, and ensuring the alignment of IAM processes with organizational goals and regulatory requirements. The ideal candidate will have a strong understanding of IAM principles, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities /tasks Requirements Gathering and Analysis Collaborate with stakeholders to gather and document business requirements related to identity and access management. Conduct detailed analysis of current IAM processes and identify areas for improvement. Translate business needs into functional and technical requirements for IAM solutions. Solution Design and Implementation Work with IAM product owners, architects, developers and engineers to design and implement IAM solutions within the One Identity Manager framework that meet business requirements and adhere to security best practices. Participate in the configuration, testing, and deployment of IAM systems and tools. Ensure IAM solutions are scalable, reliable, and compliant with regulatory standards. Process Improvement Identify opportunities to streamline and optimize IAM processes. Develop and maintain documentation for IAM policies, procedures, and workflows. Provide recommendations for enhancing IAM governance and controls. Stakeholder Collaboration Serve as a liaison between business units, IT, and Information Security teams to ensure effective communication and alignment on IAM initiatives. Conduct training and awareness sessions for end-users on IAM policies and procedures. Support audit and compliance activities related to IAM. Monitoring and Reporting Monitor IAM systems and processes to ensure effective operation and compliance. Develop and generate reports on IAM metrics, incidents, and performance. Assist in the investigation and resolution of IAM-related incidents and issues. Key Requirements /skills /experience Qualification, Certification and Experiences (education, passed PE, trainings, certificates, special IT skills, languages etc.) Bachelor’s Degree in Information Technology, Computer Science, Business Administration, a related field, or comparable work experience Excellent English skills both written and spoken fluently At least 2-3 years of work experience as a Business Analyst, preferably in the field of Identity and Access Management. Experience working with a modern IGA software tool like One Identity Manager (strongly preferred), SailPoint, Salesforce, ForgeRock, Oracle Identity Manager or similar Knowledge of regulatory requirements and standards related to IAM (e.g., GDPR, HIPAA, SOX, DORA) is a plus. Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Identity and Access Manager (CIAM), or similar are desirable. Skills and Competencies (functional / technical / methodological / social skills, Allianz competencies) Experience in IAM with strong knowledge of IAM concepts, including authentication, authorization, provisioning, and role-based access control, processes and understanding of security, risks, and governance is a plus Expertise and interest in IT security, Identity and Access Management and related fields of technology, and open to new trends and technologies Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Experience working with agile software methodologies (Scrum, Kanban, SAFe) Proven track record of the ability to create proper documentation and being capable of transfering knowledge in an enterprise scaled, international environment Competence to manage tasks in demanding and unfamiliar situations with problem solving skills based on practice and precedent Ability to cooperate efficiently with clients, working in cross-functional teams as well as willingness to support new team members Experience with incident analysis/handling with a close contact to architects, developers, engineers, customers and business stakeholders
Posted 3 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Designation: Java Developer Exp: 3+yrs Location: Pune (Kalyani Nagar) Work from office About The Role We're looking for passionate backend developers experienced in Classic Java , Spring Boot , and REST APIs to build scalable, maintainable, and high-performance backend systems. If you have a keen eye for optimization (performance, logs, queries) and the ability to design reliable systems with scheduled tasks and webhook integrations, this is for you. Responsibilities Design, develop, and maintain backend applications using Java (Core & Classic) and Spring Boot Build and integrate RESTful APIs and webhook-based interfaces Develop and manage scheduled jobs for automation tasks Optimize application performance and logging strategy Tune and optimize MySQL queries and indexes Follow best practices in code design, performance tuning, and observability Understand business requirements and convert them into scalable backend features Requirements Strong programming skills in Java (Classic/Core) and Spring Boot Experience building RESTful APIs Hands-on knowledge of webhooks, cron/scheduler jobs, and asynchronous processing Expertise in performance tuning, especially around logs, memory, and response time Solid understanding of MySQL database optimization – indexing, joins, query profiling Familiarity with application monitoring, logging frameworks (like Logback, ELK), and debugging techniques Exposure to Git, CI/CD, and Agile/Scrum methodologies Strong communication skills and confidence to join customer calls independently Exposure to tools like Postman, Zapier, or similar iPaaS platforms is a plus Understanding of enterprise SaaS systems such as Salesforce, Zendesk, or ServiceNow is an advantage (deep experience not required)
Posted 3 days ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
APM Terminals Role : Customer Experience Associate Business Unit: Division or Section: Gateway Terminals India Pvt Ltd Commercial / APM Terminals Mumbai JG: Reports to: JL02 Customer Engagement Manager PURPOSE This key position will act as the primary liaison between the terminal operations and its diverse customer base (shipping lines, freight forwarders, truckers). The position shall ensure seamless coordination and communication between terminal operations and customers by managing calls & email communication, resolving queries, and delivering timely updates to facilitate matters related to shipments, service delivery, claims and/or disputes, and thereby ensuring customer satisfaction. This position is also responsible for maintaining day to day engagement with all customers including internal customers at the Terminal to get resolution to customer queries. Principal Accountabilities This position acts as a first focal point of contact and interface between Commercial, Operations, Finance and Claims and Shipping Lines and BCOs (including their nominated agencies) Catering to customer emails and calls through Salesforce Handling customer concerns and complaints in a timely manner Dealing with customer issues and churning out an easy-to-follow solutions Diverting issues to relevant department for a more advanced form of query resolution Coordinate and communicate with internal and external customers as needed. Escalating serious/repetitive issues to appropriate authority Using Lean tools to identify opportunities for process improvements Assisting Communications team Preparing MIS reports related to customer issues and resolution Overseeing payment and delivery of customer orders Informing customers of existing/new products and services Establishing a positive rapport with all clients and customers in person or via phone Assisting with conducting customer satisfaction surveys to understand what areas of the company's services need improvements Interacting with customers to ensure they have a desirable and shareable experience Assisting Commercial function as required Deploy, measure and display ‘key performance indicators’ as identified by senior management, on a regular basis, including Customer Satisfaction Survey, Net Promoter Score, Customer Effort Score etc. REPORTING AND SCOPE The position reports to the Customer Engagement Manager, and the scope of the position is primarily domestic. The applicant should have strong foundational understanding of customer service and key aspects of query resolution The applicant should have high empathy towards pain of customer and drive to help resolve issues. This role requires technical knowledge of Terminal Operating System (TOS), Salesforce (shall be an added advantage), customer satisfaction surveys (NPS, CES), and soft skills to ensure smooth communication at all levels This role requires significant stakeholder management skills. WORK/BUSINESS CONTACTS AND AUTHORITY Internal: Functional Departments at the Terminal including Operations, Finance, IT, Marketing & Sales. External: Shipping Lines and their agents Importers / Exporters and their agents Container Freight Stations (CFS) Transportation Companies Logistics Providers Clearing Agents Trade Bodies and semi-governmental entities Port Customers Customs and other regulatory bodies The contact here will act as a front-line focal point for any queries, complaints or concerns raised to GTI through Email or Phone as a communication mode and hence firsthand resolution or acknowledgment to be provided by the said position Critical Qualifications/Skills/Experience Previous experience in Ocean Shipping / Project Logistics / Container Terminals / Ports / Warehousing / 3rd Party Logistics / Freight Forwarding domains. Requires at least three to five years in a customer facing role. Strong verbal and written communication skills. Ability to handle customer queries, complaints, and service requests with professionalism Efficient in coordinating with internal departments (operations, yard, planning) to resolve customer issues. Ability to manage multiple customer accounts and tasks simultaneously. Fluent in English and Hindi/Marathi Intermediate level proficiency with MS Word, PowerPoint and Excel Familiarity with CRM systems, Terminal Operating Systems (TOS) like Navis, SPARCS, or similar Experience in Salesforce & Power BI will be an added advantage Preferably a bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field LEARNING & CAREER OPPORTUNITIES In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas. Operational management experience in a container terminal. Cross-functional exposure to various aspects of container business Exceling in the CRM tools such as Salesforce and Terminal Operating Systems (TOS) Relevant next career steps might be: Customer Experience Lead Sales Planning Associate Landside Operations Associate At GTI or other APM Terminals companies Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Posted 3 days ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. Role In a Nutshell: We are looking for a dynamic Account Executive (Remote) who has the passion for sales and a hunger to achieve targets. The key focus will be to take ownership of a book of accounts across both farming and hunting sales motions, land new logos, build account growth and territory plans, and execute these plans against a quota. Key Responsibilities: Build account and territory plans to map stakeholders, identify relevant personas and build a plan to land or expand (upsell and cross-sell) Prospect via cold calling, highly personalized emails and social media to generate leads and pipeline. Employ a value based solution selling methodology to drive these leads through a high-velocity pipeline. Execute all phases of the pipeline, and push deals through the sales cycle towards closure. Generate sales revenue through closing hunting and/or farming business; Build and manage your sales pipeline for strong coverage ratios; achieve quarterly revenue targets with monthly pacing Manage the entire sales lifecycle from customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quota. Develop executive relationships to expand revenue potential. Collaborate with customer engineering, customer support and success, compliance, sales operations, finance and legal teams Listen to the ever changing customer and market needs to share insights with product and marketing team Work with all levels of GTM leadership to continuously improve key sales management processes like territory planning, lead/pipeline/opportunity management and KPI reporting Maintain excellent data discipline in the CRM (salesforce.com) for your book of business and forecast with accuracy Requirements : 3 to 6 years of quantifiable experience selling complex technology products with core strength in either hunting or farming sales motion with exposure to the other At least 3 years of closing experience Understanding of the SaaS business model and enjoy selling to a technical audience, while building mutual trust. Strong track record of consistently achieving quota Experience with full lifecycle of sales from prospecting, lead generation (cold calling, emails, LinkedIn), qualification, solution definition to closing and account growth Exposure to tools around Sales Engagement (Outreach), Social Selling (LinkedIn Sales Navigator), CRM (Salesforce) and Data Provider (ZoomInfo, Lusha) Benefits: In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from anywhere in India Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience In Addition To Your Total Compensation, You Will Be Eligible For Following Benefits, Which Will Be Governed By The Company Policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from home Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
Posted 3 days ago
130.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About BASF In India BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2024, BASF had 2,411 employees in India with 8 production sites and 42 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2024, BASF registered sales of approximately €2.4 billion to customers in India. Further information is available on www.basf.com/in. O bjectives of the Position The primary function of this role is to implement Engineering Plastics, Performance Materials India sales & marketing strategy in new business development and customers’ management by initiating contacts with existing and potential customers. Develop Pan-India EP Sales & coordinate the Distributor Management for India to develop the business according to the country & regional strategy and objectives. Establish & foster strong relationship with customers Provide input for account plan, pricing strategy and market intelligence. Focus on meeting defined and agreed Sales and Marketing objectives with Product line and drive efficient resource allocation. He/she therefore manages both internal and external different international contacts/networks related to existing customers and technologies. To create new growth via agreed development projects for his/her region as described in his/her segment plan. Owner of the Regional Marketing and Sales plan. M ain Areas of Responsibilities and Key Activities Sales Development Conducts existing business and develops new projects in existing & new customers to ensure both volume and margin growth. Develops sales plans; secures and expedites orders. Supervises and consolidates the sales forecast. Coordinate with the distributors for the business streamlining / strategize business plan and to smoothen the business pipeline for small customer management by implementing BRM rules thru STAR approach Responsible to reach agreement with the Sales Leader price-volume-margin targets for a given period (month/quarter) in line with Industry Segment Strategy. Responsible to reach pipeline targets for a given period in line with the Industry Segment strategy. Strategic Tasks and Implementation Identifies key accounts and develops key account profiles. Implements the sales and marketing directions per agreed directions Responsible to provide segment intelligence (customers, value chain, trends, pricing, applications, etc) and Value Chain Intelligence to the product lines and BU’s and actively contribute to the BU plans, product line strategies and innovation processes. Product/Industry/Business Development Scouts for new business opportunities in the respective sales areas / key accounts and develops a business plan. Suggests product developments and requirements to Sales Leader or LBM and supports its implementation. Customer Management Conducts field visits, seminars, presentations and attends to customers’ inquiries. Provides prompt response related to quality, technical applications, inquiries, and other related issues; conducts customers’ assessments and analysis. Aligns with Regional Business Unit and functions to solve customers’ issues. Accountable for closing and follow up of agency contracts, periodic monitoring of rebate agreements and for bad debt provisions and write-offs. Credit Management Monitors the growth of the customers’ business, review, and coordinates with Credit Control to assure appropriate credit recommendations. Follows up on payment collections and ensures customer’s on-time payment Marketing Implements pricing policy and supports product launch processes. Monitors and reviews marketing/promotion campaign’s execution. Supports public relation and marketing communication campaign for related business. Market Intelligence Conducts studies/analysis on market trend, competitors, products’ applications and technology, service needs. Innovations, Sustainability, Embrace Digitalization Accelerates Innovation to achieve innovation sales target Live Sustainability: supports the Implementation of A-PMA/E Sustainability Roadmap in country with projects acquired which includes Chemcycling, Mechanical Recycling, BMB solutions, Bio based Materials Embrace Digitalization: Enhances aligned use of salesforce Implementation and enhances the use of social media available to PM (Wechat, LinkedIn and etc.) for promoting more new applications, technical webinar, and customer interaction Job Requirements Bachelor’s Science degree in Polymer, Chemistry or equivalent, such as Material Science, Chemical Engineering, Material Engineering, Mechanical Engineering. 8-12 years technical sales working experience preferably with Engineering Plastics industry. In-depth knowledge of Engineering Plastics, technical know-how and applications. Tooling, Plastics Compounding and Application Development experiences would be highly desirable. Have hands-on experience with plastic / polymer processing, plastic processing equipment experience in aspects of injection molding, extrusion, blow molding, etc., would be highly advantageous.
Posted 3 days ago
4.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
The Opportunity We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business objectives and enhances customer relationship management processes. The CRM Analyst will work closely with sales, marketing, and customer support teams to provide actionable in-sights, streamline workflows and improve the overall Salesforce visibility. How You’ll Make An Impact Configure, maintain, and manage the Salesforce platform to meet organizational needs. Analyze Salesforce data to provide insights and recommendations that drive sales and marketing strategies. Develop and maintain dashboards and reports to track key performance indicators (KPIs) for sales, marketing, and customer support teams. Monitor CRM usage and user activity, identifying areas for improvement or training. Collaborate with cross-functional teams to understand business processes and suggest enhancements within Salesforce. Implement solutions to streamline workflows, improve efficiency, and enhance the user experience. Support integration of Salesforce with other business tools and platforms. Provide training and support to Salesforce users to maximize platform adoption and effectiveness. Troubleshoot and resolve user issues, escalating as needed. Document processes, best practices, and training materials. Work with leadership to align CRM strategies with business objectives. Identify trends and opportunities to enhance customer relationships and improve sales effectiveness. Stay updated on Salesforce features, updates, and industry best practices to recommend improvements. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Bachelor’s degree in business, Information Systems, or a related field. 4+ years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience Proficiency in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. Ability to work independently and manage multiple projects simultaneously. Strong analytical skills with experience in data analysis and reporting tools. Excellent communication and interpersonal skills. Salesforce Administrator Certification is highly desirable. Proficiency in both spoken & written English language is required. Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Posted 3 days ago
5.0 years
0 Lacs
India
On-site
Overview: We are seeking an experienced Program Manager with a strong background in SalesForce to lead the planning, execution, and delivery of complex technical projects within our organization. The ideal candidate will have a strong technical background, exceptional organizational skills, and the ability to collaborate effectively with cross-functional teams. This role requires a strategic thinker who can drive initiatives from conception to completion while ensuring alignment with business objectives and stakeholders' expectations. Responsibilities: Lead and manage multiple Salesforce development projects simultaneously, ensuring on-time delivery within scope & budget. Lead the planning, execution, and delivery of multiple technical projects simultaneously, ensuring they are completed on time, within scope, and within budget. Collaborate with stakeholders to define project requirements, scope, and objectives, and develop comprehensive project plans and schedules. Identify and mitigate risks, anticipate bottlenecks, and resolve issues that may impact project timelines or deliverables. Coordinate cross-functional teams, including engineers, designers, QA, and stakeholders, to drive alignment and ensure successful project execution. Track project progress, monitor key performance indicators (KPIs), and provide regular updates to stakeholders on project status, risks, and dependencies. Facilitate effective communication and collaboration among team members, ensuring transparency and alignment throughout the project lifecycle. Manage project budgets, resources, and timelines, making adjustments as necessary to optimize project delivery. Drive continuous improvement by identifying opportunities to streamline processes, enhance productivity, and increase efficiency. Ensure compliance with company policies, procedures, and quality standards, and drive adherence to best practices for project management. Foster a culture of accountability, innovation, and excellence within the project team, promoting a positive and collaborative work environment. Qualifications: Minimum of 5 years of experience in program or project management, preferably in Salesforce Development projects Strong understanding of Salesforce platform Capabilities, including custom development, configuration and integration Proven track record of successfully managing complex Salesforce projects from Initiation to completion SaleForce certifications such as Salesforce Certified Administrator (ADM 201) & Salesforce Certified Platform developer I/II are highly desirable Bachelor’s degree in Computer Science, Engineering, or related technical field. Master’s degree preferred. Proven experience as a Program Manager or similar role, managing complex technical projects from initiation to completion. Strong understanding of software development lifecycle (SDLC) methodologies, agile practices, and project management frameworks (e.g., Scrum, Kanban). Excellent organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing priorities in a fast-paced environment. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels of the organization. Strong problem-solving and decision-making abilities, with a focus on driving results and delivering high-quality solutions. Experience with project management tools and software (e.g., JIRA, Asana, Microsoft Project) for task tracking, issue management, and reporting. Knowledge of technical domains such as software development, cloud computing, data analytics, or cybersecurity is a plus. Project Management Professional (PMP) certification or equivalent is preferred. Ability to thrive in a dynamic and rapidly changing environment, with a passion for technology and innovation. This role offers the opportunity to lead transformative projects that drive business growth and innovation. If you are a strategic thinker with a strong technical background and a track record of delivering results, we encourage you to apply and join our dynamic team.
Posted 3 days ago
1.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Strengthens customer relationships by acting as a liaison between customer and any internal points of contact As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support. Job Requirements This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Customer InteractionEngage with customers via phone, email, and chat to provide timely and accurate information regarding products, services, quotations, order status, price and quantity discrepancies and other inquiries. Extraordinary Customer Experience (ECE) and Customer touch pointOn-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Issue ResolutionHandle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer's satisfaction. Product KnowledgeMaintain a strong understanding of TE Connectivity's product offerings and services to provide informed assistance to customers. DocumentationMaintain detailed and accurate records of customer interactions, orders, and issues in the CRM system. CollaborationWork closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction. Handle inbound & outbound telephone calls of customers in Cisco Webex applications. Continuous ImprovementIdentify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience. Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity. ComplianceEnsure all customer service activities adhere to company policies, procedures, and industry regulations. Desired Candidate Profile: Typically requires 1 or more years of related work experience. Qualifications: EducationMinimum bachelors degree ExperienceMinimum of 1-4years of experience in a customer service role Must be excellent in communicating in Spanish and English Minimum B2 level in Spanish language Skills: Excellent verbal and written communication skills in English & Spanish. Strong problem-solving abilities and a customer-focused attitude. Minimal knowledge in using CRM softwares like SAP, Salesforce, and other customer service tools. Ability to multitask and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills Attributes: A positive and proactive attitude. Ability to work both independently and as part of a team. Adaptability and willingness to learn and grow within the company. Competencies EOE, Including Disability/Vets
Posted 3 days ago
0 years
3 - 3 Lacs
Goa
On-site
Job Summary We are seeking a motivated and dynamic Sales Executive to join our team. The ideal candidate will be responsible for driving sales growth by engaging with potential customers, understanding their needs, and providing tailored solutions. This role requires excellent communication skills and a proactive approach to building relationships with clients. Proficiency in Salesforce is preferred, and the ability to communicate in both English and Spanish is highly advantageous. Duties Conduct telemarketing activities to identify and qualify potential leads. Engage with clients through various channels, including phone calls and emails, to promote products and services. Maintain accurate records of sales activities and customer interactions in Salesforce. Develop and deliver compelling sales presentations that effectively communicate product benefits. Collaborate with the marketing team to create targeted campaigns that drive customer engagement. Follow up on leads generated from marketing efforts and convert them into sales opportunities. Provide exceptional customer service by addressing client inquiries and resolving issues promptly. Stay informed about industry trends, competitor offerings, and market conditions to identify new business opportunities. Skills Proven experience in sales or telemarketing roles is essential. Strong proficiency in using software tools, particularly Salesforce, for managing sales processes. Excellent verbal and written communication skills in English; proficiency in Spanish is a plus. Ability to build rapport quickly with clients and establish long-term relationships. Strong organisational skills with the ability to manage multiple tasks effectively. A results-driven mindset with a passion for achieving sales targets. Adaptability to changing environments and willingness to learn new techniques. If you are looking for an exciting opportunity to advance your career in sales within a supportive environment, we encourage you to apply for the Sales Executive position today! Job Type: Full-time Pay: ₹28,400.00 - ₹32,000.00 per month Language: English (Preferred) Work Location: In person
Posted 3 days ago
0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Role & Responsibilities Achieve growth and hit sales targets by successfully managing the sales team Generating proper Sales Report & Review to the Management with Financial Data Converting Site visits into sales and motivating the Sales Team for better closures Manage the entire client base through excellent follow-up on leads for both existing and new clients Conducting market review/studies and analysing competitors' activities/strategies Making Visits/Meetings with potential clients and coordinating to close the deal Make sure that appropriate preparation & presentation on the project is made by the Sales Team Manager outdoor hoardings for the project Requirements Preferred candidate profile: Sales team handling experience is a must Knowledge of ERP/Salesforce is required Manage entire sales flow including sales system, workflow, sale velocity and training
Posted 3 days ago
15.0 years
5 - 10 Lacs
Thiruvananthapuram
On-site
15 - 25 Years 1 Opening Kochi, Trivandrum Role description Data Architect | Power BI Preferred: Trivandrum / Cochin Other Locations: Chennai, Bangalore Additional Comments Over 10+ years of experience in developing BI applications using SQL Server, Salesforce (SF), GCP, PostgreSQL, BI stack, Power BI, and Tableau. Strong practical understanding of data modeling concepts—both Dimensional (Star Schema, Snowflake Schema) and Relational , including Fact and Dimension tables. Skilled in translating business requirements into detailed functional and non-functional specifications . Capable of taking ownership of deliverables and effectively communicating with C-suite executives and stakeholders . Extensive database programming experience in T-SQL, including User Defined Functions, Triggers, Views, Temporary Tables, Constraints, and Indexes , using various DDL and DML operations. Proficient in building SSAS-based OLAP Cubes and writing complex DAX expressions. Hands-on expertise with external tools such as Tabular Editor and DAX Studio . Strong ability to customize and optimize stored procedures and backend queries for complex data extraction and business logic. Practical experience with Incremental Refresh, Row-Level Security (RLS), Parameterization, Dataflows, and Gateways . Proven experience in designing and developing BI solutions using SSRS and Power BI . Skilled in optimizing Power BI reports using Mixed Mode and DirectQuery . Skills Power BI Power Tools Data Analysis Microsoft Fabric Skills Power Bi,Power Tools,Data Analysis,Fabric About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Posted 3 days ago
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