Salesforce Leader

Responsible for :

• Manage the Salesforce portfolio and scale the business and team
• Mentor Salesforce Development Team, Program & Project Managers
• Drive global business and technology re-engineering CRM Initiatives with the Salesforce platform, and manage CRM Initiatives.
• Drive Customer Success Strategies
• Drive Salesforce Strategies - Salesforce Platform Architecture, Environment Strategies, Enterprise SSO Strategy.
• Strong Operational Expertise in project management, agile sprint delivery cycles, program management and budget management, team performance reviews, vendor negotiations, etc.
• Experience working with Mid-large scale global teams
• Management of P&L of the delivery includes - resource management, managing the margins, estimations and with overall responsibility of business risk assessment for actions taken.
• Manage relationships with clients and seek both short and long-term new business opportunities. Ensuring continuous performance improvement in all areas of the delivery.
• Solution Design, Technical Architecture, Engagement Management
• Be accountable for the successful implementation and integration of Salesforce solutions to achieve or exceed client objectives
• Develops and maintains senior technical client relationships
• Drive mitigation of key account/project technical risks and issues
• Provide guidance to the project team and timely conduct and monitor performance management, particularly for architects and technical leads
• Reviews Statements of Work (SoW), be proactive, provide appropriate internal execution status communication and handle escalation
• Establish and document standards and best practices for technical services, such as design templates; code standards; deployment processes; migration, implementation and integration planning
• Pre-Sales, Engagement Scope & Estimation
• Lead prospect discovery sessions to identify high-level business opportunities and requirements
• Creates architectural diagrams and documentation to convey proposed solutions
• Estimate the level of effort, schedules and resources needed to implement the solution
• Hiring, Building and Developing Technical Team
• Forecast Salesforce resource requirements
• Help build Salesforce COE.
• Coordinates with various vertical business units (IBU) and global sales teams to drive the overall competency growth as per market needs, and future market focus and help define workable Go to Market (GTM) focus.
• Help drive business from ongoing clients and help win new clients.
• Actively support sales opportunities by leveraging solutions, offerings and services and translate them into strong value propositions for clients and help win most deals.