Sales Team Leader

Team Leadership & Management  • Drive daily sales activities, including 9-hour logins and minimum 5-hour talk times per team member.  • Organise team rosters, shifts, and weekly/monthly sales plans to ensure target alignment. • Run daily huddles and weekly reviews to boost morale and track progress. • Delegate tasks strategically based on each rep’s strengths and track execution. • Set clear KPIs, track performance metrics, and deliver regular feedback.  Sales Operations & Conversion  • Distribute leads smartly based on performance, bandwidth, and specialization. • Own the lead funnel—ensure timely follow-ups, nurture, and closures. • Step in to assist or directly close high-potential leads via audio/video calls or face-to-face meets.  • Monitor CRM hygiene—verify that each lead’s data is accurately updated. • Re-allocate unused or idle leads during team member absences.  Training & Development  • Train new joiners through mock calls, product knowledge sessions, and shadowing. • Coach existing team members to handle objections, improve scripts, and drive conversion efficiency.  • Conduct performance evaluations (daily/weekly/monthly/quarterly) and tailor development plans accordingly.  Quality & Compliance  • Audit calls daily to ensure communication quality and adherence to pitch protocols. • Resolve customer escalations or concerns arising from telesales interactions. • Maintain a culture of accountability, discipline, and a customer-first approach.  Team Building & Culture  • Organise engagement activities and recognition programs and motivate the team for consistent wins.  • Act as a bridge between your team and upper management—communicate updates, gather feedback, and ensure alignment.  • Assist HR in recruitment, onboarding, and performance improvement plans for your telesales reps.