Sales and Logistics Administrator

Job description

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ENGLISH IS MUST

Position Summary:The Sales and Logistics Administrator is responsible for supporting the sales team and managing logistics operations to ensure seamless order processing, customer service, inventory coordination, and delivery management. This role acts as a critical liaison between customers, sales representatives, warehouse staff, and logistics providers.

Job Purpose:

The Operations and Logistics Administrator is responsible for supporting the smooth day-to-day operations of the company by coordinating logistics, managing administrative tasks, maintaining inventory records, and liaising with suppliers, customers, and internal departments to ensure efficient service delivery.

Key Responsibilities:Sales Administration:

• Process customer orders accurately and in a timely manner.
• Prepare sales quotations, invoices, and delivery documentation.
• Maintain up-to-date records in the CRM system.
• Assist in tracking sales performance, targets, and KPIs.
• Communicate with customers regarding order status, availability, and delivery timelines.
• Provide administrative support to the sales team and management.
• COLD CALLING AND CONVERSIONS
• MAIL DRAFTING SKILLS

Logistics Coordination:

• Organize and coordinate shipments, both domestic and international.
• Liaise with freight forwarders, couriers, and third-party logistics providers.
• Monitor inventory levels and coordinate restocking or transfers as needed.
• Ensure on-time delivery and resolve any shipping or delivery issues.
• Prepare shipping documents such as packing lists, bills of lading, and customs declarations.
• Track shipments and provide updates to relevant stakeholders.

Customer Service & Support:

• Address customer inquiries, complaints, and returns efficiently.
• Maintain professional communication and positive relationships with clients.
• Ensure high levels of customer satisfaction through timely and accurate service.

Compliance & Reporting:

• Ensure compliance with company policies, import/export regulations, and safety standards.
• Generate regular reports on sales activity, logistics performance, and stock status.

Qualifications:

• Education: Diploma or degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Experience: 2+ years in a similar sales or logistics support role.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus.
• Knowledge of supply chain, logistics processes, and shipping documentation.

Preferred Qualities:

• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Team player with a proactive and customer-focused approach.
• Experience with international shipping and customs clearance processes.

Job Types: Full-time, Permanent

Pay: ₹10,358.28 - ₹31,330.42 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person