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Posted:3 days ago| Platform: Apna logo

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Job Type

Full Time

Job Description

Key Responsibilities: SaaS Configuration and Administration · Deep understanding of SaaS platform setup, user roles, permissions, and feature configurations. · Confidently configures system modules, user roles, fields, forms, workflows, and rules. · Understands dependencies and system behaviours to avoid conflicts or misconfigurations. · Stays updated on new platform features and configuration options. · Experience with one or more SaaS platforms a plus System Administration and Platform Knowledge · Manages user provisioning, access control, and security settings. · Performs regular system checks, updates, and ensures compliance with governance. · Uses admin consoles and dashboards effectively. Workflow & Automation Tools · Ability to configure and manage automation rules, triggers, and workflows within the platform. · Experience with tools like Zapier, Workato, or native automation features in the SaaS product a plus Data Management · Understanding of data structures, schema configuration, and relationship mapping. · Skills in importing/exporting, cleansing, and transforming data. API & Integration- Basics · Basic understanding of APIs, webhooks, and how SaaS products integrate with other systems. · Experience with integration platforms or iPaaS solutions is a plus. Business Process Mapping · Experience translating business processes into system configurations or customized workflows. Troubleshooting & Root Cause Analysis · Ability to diagnose system or user errors and resolve configuration-related issues efficiently. Stakeholder Management · Ability to communicate clearly with both technical teams and non-technical users. Documentation & Training · Create user-friendly documentation and SOPs for configurations and workflows. · Deliver training sessions to users and support teams post-configuration.

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