Retention & Support Manager

Responsibilities:

➔ The incumbent will be required to do the Lead Generation, Pitching.

➔ Booking an online Demo of CRM software.

➔ Product demonstration through online portals like Zoom / Meet

➔ Upselling to existing clients, acquire new clients.

➔ Do Renewal & Retention Management.

➔ Manage setup of customers by coordinating with the technical team.

➔ Handle escalations , provide support to clients immediately.

➔ Maintain customer relations.

Recruiter Requirements:

- 10- 20 yrs' experience in Business development, Technical sales , Customer relationship

management, Hardcore Sales, Software Sales.

- Technical background candidates preferred.

- Good presentation skills.

- Strong Written & Verbal communication.

- Previous successful sales experience.

- Self-motivated with the ability to work independently and handle the team of the retention

department.

Qualification:

• BCA or B.Tech candidate can apply.

Kit19 is a bootstrapped and profitable B2B SaaS platform that endeavours to provide a single combined solution to automate Sales, Marketing and Customer Services for businesses while tracking the productivity of their staff too. Besides automating the day to day business operations, the platform doubles as a unified communication platform and boasts of many integrations/ tools that businesses often need in their processes.

2. Kit19 is an economical single suite to manage Sales, Marketing, Support and Staff Productivity. It is created as a solution to the problems faced by the businesses that result in Inconsistent Sales, over dependence on staff which is often due to the mismanagement of the information vital for decision making, lack of tools to monitor staff productivity and lack of skills in creating a consistent online presence. The existing solutions for these problems are costly and are unable to provide the kind of hand holding that new technology adopters require.

Kit19 is also inbuilt with a marketing & promotion automation tool for businesses of any size that considerably reduces the manual work from marketing & promotion activities through automated work-flows & WhatsApp/SMS/Mail /Voice campaigns. From lead automation to follow ups till closure and beyond, Kit19 automates most of the repetitive activities so the businesses could close more leads and keep their customers engaged without having to follow-up cumbersome processes of segmenting, targeting and sending campaigns. The e-shop, surveys, landing pages & support ticket management can also be automated through work-flows that are defined once and the solution keeps following them perpetually.