Reservation Agent

Reservationist

If you are a proactive problem solver with a passion for customer service, we’d love to hear from you!

Key Responsibilities

• Process refund requests and resolve billing discrepancies in line with company policies.
• Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
• Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
• Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
• Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
• Ensure adherence to established policies and procedures.
• Other duties as assigned.

Key Competencies

• Strong communication skills with a customer-first mindset.
• Proficiency in property management systems (PMS) and reservation software.
• Excellent organizational, multitasking, and leadership abilities.
• A proactive approach to problem-solving.

Qualifications

Skills

• Excellent communication skills. An American accent is a significant plus.
• Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Abilities

• Ability to effectively communicate, both orally and in writing.
• Ability to learn and adapt to new software and tools.

Experience

• Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
• Experience working with sales or reservations teams is a bonus.

Additional Details

• Work Location

  : Remote (India).

• Shift

  : Night shift (US timings).

• Salary

  : ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.

• Education

  : We are not concerned about your educational background. We value skills and experience over degrees.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.