1638 Rca Jobs - Page 41

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will : Oversee end-to-end health of the IWPB IT control environment, encompassing Cyber, Cloud, Architecture & Data, Systems Engineering, and IT Infrastructure globally. Instigate and manage initiatives to drive improvements to the Technology control environment including the effective design of key controls Partner with the CIO management team and other IT control owners to create effective design, monitoring, and remediation of control measures. Ensure the appropriate application of policies control standards and procedures. Support IWPB IT internal / external audit activity and internal assurance reviews. Work with Technology to monitor key control effectiveness, key control indicators, and control uplift plans. Validate control measures include RCA, KRIs, KCIs, control operation, test approaches, reviews, audits, judgment-based attestations, supplier audits, sampling of supplier procedures. Influencing, explaining and managing effective design, analysis and remediation of control measures. Work with Technology to create an effective design and efficient operation of IT controls. Accountable for the deployment of the IWPB IT s Non-Financial Risk Management Framework. Responsible for identifying emerging risks and threats and deficiencies with deployed key controls. Opine on control environment, form risk assessments, provide advice on remediation plans Requirements To be successful in this role, you should meet the following requirements: Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Interest or proven experience in Operational Resilience. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Open personality with effective communication skills. Lead and coordinate with colleagues and key stakeholders in an international team. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e. g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Planning and project management skills. Ability to work independently with limited supervision. Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language. Make considered decisions that protect and enhance HSBC values, reputation and business. Degree in information security, computer science or computer engineering qualifications desirable.

QMS Implementation & Compliance Develop, implement, and maintain a comprehensive QMS in compliance with AS9100D (and optionally IATF 16949 / ISO 9001). Establish quality documentation such as Quality Manual, SOPs, Work Instructions, and Process Flowcharts. Identify gaps in current systems and lead gap analysis and closure. Coordinate and conduct internal audits, management reviews, and certification audits. Ensure records, data, and traceability systems are properly maintained and accessible. Documentation Control & Audit Handling Preferred candidate profile Qualifications : Education: Diploma / bachelors degree in mechanical, Industrial, or Production Engineering. Experience: 3-7 years of relevant experience in Quality Management; candidates with experience in aerospace or automotive sectors preferred. Certifications: Internal Auditor or Lead Auditor in AS9100D (preferred but not mandatory at joining; can be arranged post-joining). Technical Tools: Familiarity with quality tools like RCA, 5 Why, Pareto, FMEA, and document control systems. Soft Skills: Detail-oriented, well-organized, and self-driven with excellent communication skills.

We are seeking an enthusiastic learning and development partner for the Talent Strategy & Enablement team to educate and enhance the competencies of our employees. This position is an excellent fit for an enthusiastic, motivated, and self-starting individual looking for a fast-paced, dynamic, and challenging work environment. The role offers the opportunity to leverage your expertise in all aspects of technical training and writing. Candidates must develop extensive knowledge of our product offerings, processes, and customer goals. Must be a creative thinker, capable of learning and summarizing complex concepts and issues in a clear and interesting way. Must be able to build strong working relationships with the cross-functional teams/ product development areas of the company. Role, Responsibilities Build and shape the ongoing strategy and mission of training programs (with an opportunity to build programs from the ground up) Based on research and analysis, assess training needs and determine training objectives Execute virtual training sessions, webinars, workshops in groups or individually. Build and deliver content for online documentation, video tutorials, and knowledge base articles. Conduct content review based on student evaluations and provide recommendations for training material revisions. Determine overall effectiveness of training programs and make continuous improvements. Analyze internal organizational workflows and processes to identify process inefficiencies and areas for improvement. Essential Skills required Bachelors degree in a related field or equivalent experience 6+ years of proven experience as technical trainer or equivalent eDiscovery industry experience Certifications such as RCA, RCTP, Nuix Data Discovery Core, EnCE, and Brainspace Analyst are preferred. Experience in designing technical course content. Experience with software or technology services and related technologies Understanding of Agile best practices and delivery model Competency with MS Office Suite (Outlook, Word, Excel, PowerPoint) required. Competency with Articulate 360, Camtasia, Learning Management Systems (LMS) preferred. Work cross-functionally with SMEs in the Service Delivery and Product Development groups. Outstanding communication skills and comfortable speaking to crowds Self-motivated and effective in a fluid environment Able to work independently and as part of a team.

Activities like cabling, new rack installation should be effectively planned, reviewed & executed. Should be aware about ITSM / ISO 20000, ISO 27001, ISAE3402, SOX 404 & Customer specific audit for overall physical infrastructure management process Required Candidate profile Skill - IT Shift Engineer Location-Bangalore Any queries-kanchan@peshr.com/9867762401

Drive improvements in 3M , 12WM ,36WM & WM Claims Analyze warranty claim data from the field, update part analysis status, and reporting to top management Monitor and trend top field claims, initiating focused actions for root cause identification and issue resolution. Validate corrective measures (CM) through part duplication tests in durability test vehicles . Prepare and implement Early Warning Feedback (EWF) and 100% securing plans for all new project launches. Implement child part cost reduction , Refurbishement strategies to reduce claim costs. Plan and conduct supplier audits to ensure robust process control and adherence to quality standards. Manage preparation and approval process for field campaigns and recall actions . Generate Vehicle Identification Number (VIN) lists for campaigns based on issue severity and risk prioritization. Create and release Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to guide accurate diagnosis and minimize incorrect claims at the dealership level. Conduct dealer visits for critical or safety-related field issues, performing on-site analysis and providing immediate technical feedback and support.

Drive improvements in 3M , 12WM ,36WM & WM Claims Analyze warranty claim data from the field, update part analysis status, and reporting to top management Monitor and trend top field claims, initiating focused actions for root cause identification and issue resolution. Validate corrective measures (CM) through part duplication tests in durability test vehicles . Prepare and implement Early Warning Feedback (EWF) and 100% securing plans for all new project launches. Implement child part cost reduction , Refurbishement strategies to reduce claim costs. Plan and conduct supplier audits to ensure robust process control and adherence to quality standards. Manage preparation and approval process for field campaigns and recall actions . Generate Vehicle Identification Number (VIN) lists for campaigns based on issue severity and risk prioritization. Create and release Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to guide accurate diagnosis and minimize incorrect claims at the dealership level. Conduct dealer visits for critical or safety-related field issues, performing on-site analysis and providing immediate technical feedback and support. Utilize INCA to perform measurement, calibration, and diagnostics on ECU-controlled powertrain components. Experience with combustion engines ,Electric powertrains and ECU validation processes. Experience with Vector tools (CANalyzer, CANoe).

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

The primary objective of this role is to ensure the accuracy, consistency, and quality of data entry and management processes within the ERP tools designated by the company for the NAM region. This includes overseeing payroll inputs, termination processing, attendance management, and overall data handling. The role is responsible for maintaining compliance with defined SLAs, and accuracy standards, by implementing quality assurance checks, identifying process improvements, and driving adherence to operational excellence. Possess a strong understanding of the US HRO domain, with a focus on quality assurance and process compliance. Conduct audits on transactions managed across various HR ERPs to ensure accuracy, consistency, and adherence to standards. Implement self-auditing practices to maintain high-quality outputs and identify improvement areas proactively. Monitor and ensure compliance with defined SLAs, and accuracy benchmarks. Familiarity with UltiPro, Kronos or similar HR systems is preferred for auditing processes. Review and address email queries, providing resolutions with a focus on accuracy and timeliness. Exhibit strong written and verbal communication skills, with the ability to summarize findings effectively. Monitor team goals and provide insights to improve process performance and achieve objectives. Evaluate adherence to HR processes and practices, including payroll, time and attendance, and termination activities. Collaborate with diverse teams to promote consistent quality practices across functions. Utilize Microsoft Word, Excel, and PowerPoint for reporting, documentation, and presentations. Process Monitoring and Auditing - Review HR processes, Ensure adherence to labor laws, company policies, and client-specific requirements Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement Calibration Variance - Ensure calibration variance of less than 5% Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance Demonstrate customer orientation by ensuring high levels of service quality and satisfaction. Independently address and resolve inquiries using relevant data and insights, ensuring compliance with established protocols.

Post: QA/QC Engineer Industry: Automation Engineering Location: Ahmedabad Education: BE - Electrical or Mechanical Key Responsibilities: Implement and monitor quality control systems to ensure products meet technical specifications and industry standards. Inspect and test incoming raw materials, in-process items, and finished goods to identify defects and recommend improvements. Develop and maintain QA/QC documentation including inspection reports, non-conformance records, and corrective action reports. Coordinate with production teams to resolve quality issues and enforce best manufacturing practices. Conduct root cause analysis (RCA) for quality failures and implement preventive actions. Calibrate and maintain measuring instruments and testing equipment used on the shop floor. Ensure compliance with ISO standards and support internal/external audits. Train factory personnel on quality protocols, inspection techniques, and safety standards. Collaborate with design and procurement teams to review product specifications and vendor quality compliance. Maintain accurate records of quality metrics for analysis and continuous improvement initiatives. Strong understanding of QA/QC procedures, ISO 9001 standards Familiarity with electrical/mechanical inspection tools Proficient in MS Office, QC reporting, and documentation Knowledge of quality control software/tools preferred

**Required Qualifications** + **Experience:** 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services + **Azure Expertise:** Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute + **Escalation Handling:** Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution + **Troubleshooting Skills:** Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps + **Independent Ownership:** Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution + **ITIL Knowledge:** Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations + **On-Call Availability:** Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required **Preferred Qualifications** + **Certification:** Microsoft Azure Administrator certification (e g , AZ-104) or equivalent + **Scripting:** Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks + **Microsoft 365 Expertise:** Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc ) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources

The Role: We are looking for a highly experienced and proactive Site Support Manager to lead our on-site project activities and provide expert support to our clients in India. This role requires a strong understanding of industrial vibration analysis, combined with exposure to fibre optic sensing technologies. You will be instrumental in ensuring successful project execution, providing technical guidance, and fostering strong relationships with clients. Key Responsibilities: Project Coordination & Management: Coordinate and manage all on-site aspects of DAS system installations, commissioning, and support, working closely with both client teams and internal engineering/project teams. Technical Support & Troubleshooting: Provide expert technical support to clients on the operation, maintenance, and troubleshooting of our fibre optic DAS systems. Vibration Analysis & Correlation: Apply a strong understanding of traditional vibration analysis principles to validate and correlate data from our DAS systems with real-world asset conditions. On-site Data Acquisition: Oversee and, when necessary, perform on-site data acquisition and preliminary analysis to diagnose discrepancies and ensure system performance. Fibre Optic System Exposure: Utilize existing knowledge or rapidly acquire expertise in fibre optic sensing principles as they relate to our DAS technology. Client Relationship Management: Build and maintain strong relationships with clients, acting as a primary point of contact for technical inquiries and on-site operational matters. Reporting & Documentation: Prepare clear, concise, and detailed technical reports on site activities, system performance, identified issues, and resolutions. Safety Compliance: Strictly comply with all site-specific HSE (Health, Safety & Environment) regulations and company safety protocols. Collaboration: Collaborate effectively with our global engineering team, software developers, and local project teams. Required Qualifications & Experience: Bachelor's Degree (B.E./B.Tech) or Diploma in Mechanical Engineering, Physics, or a closely related technical discipline. Minimum of 10+ years of proven, significant hands-on field experience in industrial environments in India (e.g., Mining, Thermal Power Plants, Cement, Steel, Ports, Manufacturing). Strong theoretical foundation and practical application knowledge of vibration analysis principles, including FFT interpretation, time waveform analysis, and diagnosing faults in rotating machinery and associated structures. Exposure to fibre optic sensing technologies or a strong aptitude to quickly learn and understand advanced sensing systems. Demonstrable experience in project coordination and managing on-site activities with clients and internal teams. Excellent analytical, logical reasoning, and problem-solving skills, with a methodical approach to troubleshooting. Proficiency in preparing detailed technical reports and effectively communicating complex findings. Excellent command of English (both written and verbal). Must be willing and physically able to travel extensively across India and work effectively in demanding industrial site conditions. Desirable Qualifications: Certified Vibration Analyst (like ISO 18436-2 Category II or higher). Experience with Linux System. Exposure to C. Experience with reliability engineering practices or formal Root Cause Analysis (RCA) methodologies.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

About this opportunity: Responsible for ensuring 1st line support to all Ericsson employees on Shared Service Helpdesk including HR, TE, AP on Global and local processes and tools like ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc. What you will do: Responsible for overall delivery as per standard ways of working across Market Area/ Business Unit/ Region. Point of contact for Stakeholder Manage process to avoid CF and manage Training with RCA along with TNI and TNA Quality assurance of the deliveries done by team members. Liaise with stakeholders to provide Tier 1 support to all the Employees. Responsible for knowledge delivery on new global HR processes and tools. Analyse reports, provide insights and feedback to the Management (trends in queries/issues, improvement as applicable, non-standard customer demands). Schedule process knowledge trainings and monitor progress. Identification and documentation of agent-wise training needs (process and behavioural). Cohesive engagement with stake holders like regional HR Directs and SME s. Be responsive to escalations from regions. Resolve and reduce escalations. Showcase unit as responsible unit via quality and timely resolution and identify process improvements. Motivate, manage and lead the team. Competence development of team covering process and behavioral aspect. The skills you bring: Graduate/Post Graduate with an overall experience of 7 years with at least 3 years of relevant experience on employee support processes. Working knowledge of AI and RPA Excellent knowledge of MS Office, Excel and Powerpoint Knowledge/Exposure to online ticketing tools, HR functions, HR systems, working with global clients will be an added advantage. Ability to manage operational staff working to strict timelines while maintaining quality. Keen learning orientation, accountability and adaptability-able to multi task. High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner). High level of Customer Focus and Flexible to work as per business requirement. Primary country and city: India (IN) || Gurgaon Req ID: 768243

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... Pures Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key customer facing org thats recognized for providing excellent quality customer service. This team offers career advancement opportunities and theyre a fun group who work hard to make Pure the best storage company! We are looking for a Service Delivery Manager to join our Global Customer Advocacy. You will be part of the best Support team in the industry. Our culture focuses on five fundamental values - Customer First, Teamwork, Creativity, Ownership, and Persistence. You will be the primary representative for the Pure support organization in the region. The position will be a cross-functional role that serves as a bridge between the customer, sales, and customer support organization to ensure customer success in your assigned Region. You will be the primary representative for Pures support organization in the field. You will be the key liaison for all things related to Pure support for customers, partners, and Pure Sales in the region Responsible for delivering Support presentations to prospects, including existing customers, delivering Incident Reports and/or Root Cause Analysis RCAs in person at customer locations or remotely Be the trusted support adviser in the region for both internal and external customers Advocate customer needs/issues cross-organizations, ensure the customers voice is heard, develop and maintain strong relationships with clients and understand client processes, teams, and environment to expedite engagement and time to resolution Solicit customer/account team feedback on overall Pure experience (Product and Service), channel feedback into the support organization, ensure any nuances are highlighted and addressed by working with cross-functional teams (Support, Engineering, Marketing, Sales, Product, etc.) so that PURE can deliver a world-class customer support experience Manage customer and ASP escalations, and expectations. Take ownership of a crisis from beginning to end while working with cross-functional teams to ensure appropriate resources are engaged to resolve the issue and deliver any follow-through actions WHAT YOU LL NEED TO BRING TO THIS ROLE Minimum of 7 years of experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications industry. Experience in Account Management, Escalation Management and Technical Industry Proven ability to establish ownership and manage critical escalations from initial report to closure. Critical Incident Management experience required Display a strong sense of urgency and ability to manage crises, sometimes outside of regular working hours Customer/Partner focused, understanding the customer requirements and delivering on commitments while working with field teams, GSAMs, and back-end resources Strong written, verbal, and presentation skills, including the ability to deliver technical IR/ RCA documents Ability to work effectively in high-stress situations and engage with vital and strategic accounts at all levels Travel will be required periodically as needed to support our internal and external customers. Excels in highly stressful situations and commitment to problem-solving, with a whatever it takes approach and the customer being the prime focus with engagements at all levels Willing and able to travel throughout the Region Must have the ability to be flexible for this role as it will require occasional work outside of standard working hours and weekend work hours from time to time. WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.

Job Description Senior DevOps Engineer [MS Azure] Experience Range 10 - 12 YOE Location Requirement Bangalore Whitefield [Work from Office] Operational Reqd. IST working time with Evening overlap with USA timings Responsibilities Collaborate with and contribute to the DevOps architecture and platform of the Central DevOps team. Own DevOps backlog, planning and delivery for a Product team assigned GitOps - Infra as Code / DevOps as a Platform Service. Implement and enable CI CD DevOps as a Platform for product development teams. Contribute to Design documentation and product DHF (requirements, design, verification, TDRs) Work in an Agile development model and participate in program and product increment activities. Drive FMEA Deliver Runbook/ User Manuals/ Standard Operating procedures. Engage in Product team scrum to understand contributing areas, review, plan and deliver on priorities. As an SME of Cloud Infra, Tools and Process - Collaborate with the product team in troubleshooting issues, RCA s, maintaining, sustaining and improving the Infra and process. Develop modules as reusable components. Infra and Product Monitoring and alerting Response to incidents engineering and production Own Site Reliability Engineering activities Cyber Security - Review and address Non-conformances and vulnerability mitigations. SRE - Certificate renewals, Infra uptimes Prioritize and Resolve Incoming/ Open issues. Interface with Test automation teams to create and execute Continuous Test pipelines. About 12 years of experience of which at-least 8 years spent in DevOps Currently working in an US based organization Soft Skills Should be able to contribute as an individual contributor Should be able to execute his/her responsibility independently Excellent problem-solving skills and attention to detail. Focus on self-planning activities Firm with communication skills Quick learner Mandatory Skills Cloud: Azure (AKS, storage, cosmos, Postgres Redis, Key Vault), Rabbit MQ, KeyCloak ) OS: Windows, Mac Programming: PowerShell Understanding of C#, JavaScript languages, build and deployment process Build Orchestrator: GitHub Actions, GitLab CICD SCM: GitHub, GitLab Artifact Management: Artifactory, Blob Storage Quality: Dependabot, Megalinter, MSTest Automation Tools: Terraform, Ansible, Chef, Vault Containers/ Virtualization: Docker, K8S Process: GitOps, GitFlow, Branching, Versioning, Tagging, Release Nice-to-have Skills OS: Linux Programming: Python, Groovy, Shell Quality: Other MS/C# features, Sonar, Twistlock Automation Tools: Ansible, Chef, Vault Tools / Process: Iterative planning development with Agile, Confluence, Rally. Medical domain knowledge QMS process quality management Documentation tools- Myworkshop

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Key Responsibilities: 1. Lead and Oversee Investigations Direct and manage investigations into deviations, non-conformances, product complaints, and other quality issues. Ensure that investigations are thoroughly conducted, and root causes are identified using structured methodologies (e.g., Root Cause Analysis, 5 Whys, Fishbone diagrams). Coordinate with cross-functional teams including Quality Assurance, Production, R&D, Regulatory Affairs, and others to ensure timely and effective investigation outcomes. 2. Develop and Implement Investigation Strategies Establish and execute investigation strategies for critical quality issues and ensure adherence to timelines and objectives. Prioritize investigations based on their impact on product quality, regulatory compliance, and patient safety. 3. Root Cause Analysis and Corrective Actions Lead detailed root cause analysis and implement Corrective and Preventive Actions (CAPAs) based on investigation results. Drive the development of CAPA plans to address both short-term containment and long-term systemic improvements. Monitor the effectiveness of CAPA implementation and ensure closure in compliance with quality management systems. 4. Regulatory Compliance and Reporting Ensure investigations comply with GMP, regulatory guidelines (FDA, EMA), and internal quality standards. Prepare and submit detailed investigation reports to regulatory authorities as required. Coordinate and lead responses to regulatory inspections and audits related to investigations. 5. Risk Management and Mitigation Conduct risk assessments to evaluate the potential impact of quality deviations on product safety and regulatory compliance. Work with risk management teams to identify, assess, and mitigate risks related to manufacturing processes and quality deviations. 6. Data Analysis and Continuous Improvement Use data analytics to identify trends and potential issues, providing proactive solutions to prevent future investigations. Lead initiatives to drive continuous improvement in investigation processes and overall quality systems. Foster a culture of quality excellence by promoting knowledge-sharing, best practices, and lessons learned from investigations. 7. Stakeholder Communication Provide regular updates to senior leadership on investigation progress, corrective actions, and potential risks. Communicate investigation outcomes clearly to internal and external stakeholders, ensuring transparency and alignment with organizational goals. 8. Training and Development Mentor and train junior team members on investigation methodologies, regulatory compliance, and root cause analysis techniques. Develop and implement training programs to ensure the team stays updated on the latest investigation tools, industry standards, and regulatory requirements. c. External Engagement and Industry Benchmarking Stay informed about industry trends, best practices, and regulatory changes by participating in industry forums and conferences. Conduct benchmarking to ensure that the companys investigation practices align with industry standards.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will : Oversee end-to-end health of the IWPB IT control environment, encompassing Cyber, Cloud, Architecture & Data, Systems Engineering, and IT Infrastructure globally. Instigate and manage initiatives to drive improvements to the Technology control environment including the effective design of key controls Partner with the CIO management team and other IT control owners to create effective design, monitoring, and remediation of control measures. Ensure the appropriate application of policies control standards and procedures. Support IWPB IT internal / external audit activity and internal assurance reviews. Work with Technology to monitor key control effectiveness, key control indicators, and control uplift plans. Validate control measures include RCA, KRIs, KCIs, control operation, test approaches, reviews, audits, judgment-based attestations, supplier audits, sampling of supplier procedures. Influencing, explaining and managing effective design, analysis and remediation of control measures. Work with Technology to create an effective design and efficient operation of IT controls. Accountable for the deployment of the IWPB IT s Non-Financial Risk Management Framework. Responsible for identifying emerging risks and threats and deficiencies with deployed key controls. Opine on control environment, form risk assessments, provide advice on remediation plans Requirements To be successful in this role, you should meet the following requirements: Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Interest or proven experience in Operational Resilience. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Open personality with effective communication skills. Lead and coordinate with colleagues and key stakeholders in an international team. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e. g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Planning and project management skills. Ability to work independently with limited supervision. Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language. Make considered decisions that protect and enhance HSBC values, reputation and business. Degree in information security, computer science or computer engineering qualifications desirable.

PYTHON PRODUCTION SUPPORT L3 Support Experience: 3-9 years Core Area : L3 PYTHON/ Application Support Role: Application Support Specialist Skills : Phyton, Oracle PL SQL, Unix No. of open Positions 5 Location: Bangalore/Hyderabad Technical Proficiency: Programming: Data Python. Should be able to solve the medium and complex programs. Hands-on experience in SQL (Pl/SQL), Unix are mandatory. Experience as a L3 support APPLICATION engineer ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt Hands-on Read and Debug Code (Java or any OOP Language) Skilled in Debugging and Troubleshooting. Ability to perform RCA "" Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders" Should be ready to work from office all 5 days in the rotational shift (6 am to 11 p.m) Good to have: Candidates from BFSI domain. Unix, Pl - Sql, Python

SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to SITA customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA) Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices and cloud services & connectivity preferred Global Delivery & Operations

Job Title Systems Configuration Engineer Job Description Job Title Systems Configuration Manager (Master data management) The Systems Configuration Manager (Master data management) is responsible for implementing tailored process development activities for mid complexity projects, integrating design for product development lifecycle management, executing complex processes and adhering to safety, regulatory, and environmental requirements, working under limited supervision. The role is the representative of product data management in multi-disciplinary teams ensuring best in class transition from development to service implementation aligns process requirements with product specifications and service criteria, ensuring that process capabilities meet the specified criteria. The role embraces lean principles and continuous improvement methodologies to drive productivity enhancements within the production environment. The role recognizes the value of delivering solutions through modular standardized designs, enabling efficient processes throughout product development and maintaining quality standards and regulatory compliance. Job Responsibilities: Ensures the implementation of process development activities specifically tailored for mid complexity projects to streamline procedures, enhance efficiencies, and ensure optimal outcomes within the defined project scope. Build and maintain catalog in Windchill, SAP, eDMR, Sofon, Apttus. Create C-BOM and E-BOM. Create and maintain the variant configurator rules. Leads timely release of Bill of Materials (BOM) and routes Master data, facilitating seamless integration of product specifications and ensuring efficient execution. Oversees the implementation of complex processes and standards and ensures strict adherence to safety, regulatory, and environmental requirements, alongside local laws, company general business principles, and other relevant policies. Addresses diverse complex product industrialization challenges through innovative problem-solving, exercising sound judgment in selecting methods and techniques to devise effective solutions tailored to specific circumstances and requirements. Fosters productive relationships, disseminates expertise, and exerts influence within cross functional project teams and peer groups, showcasing comprehensive mastery of the specialized domain. Preferred Skills: 5 + Years of experience in Master Data Management (MDM) preferably in IT/ Software Experience SAP MM / HANA Troubleshooting Root Cause Analysis (RCA) Product Lifecycle Management (PLM) Business Acumen Six Sigma Regulatory Compliance Project Management How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .