Azure & Microsoft 365 Support Engineer

**Required Qualifications** + **Experience:** 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services + **Azure Expertise:** Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute + **Escalation Handling:** Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution + **Troubleshooting Skills:** Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps + **Independent Ownership:** Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution + **ITIL Knowledge:** Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations + **On-Call Availability:** Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required **Preferred Qualifications** + **Certification:** Microsoft Azure Administrator certification (e g , AZ-104) or equivalent + **Scripting:** Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks + **Microsoft 365 Expertise:** Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc ) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources