1663 Rca Jobs - Page 40

The Site Delivery Manager is responsible for end-to-end service delivery and operational excellence for a specific site. This role ensures the stability, performance, and continuous improvement of IT services, while managing key performance indicators (KPIs), incident and change management, cost governance, and customer satisfaction. The individual will serve as the primary liaison between business stakeholders, SRE/infra teams, and other technology units to drive operational maturity and service reliability. Responsibilities: Service Delivery & Operations Management Own and manage site-level SLAs for incidents, problems, and changes Ensure adherence to MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) metrics for Alerts & Incidents Oversee incident lifecycle and ensure timely Root Cause Analysis (RCA) Track problem ticket aging and drive problem resolution Manage service delivery reviews, post-incident reviews, and escalations Change Management Lead the Change Advisory Board (CAB) process at the site level Review and approve changes; ensure minimal service disruption during deployments Validate and document post-deployment summaries and outcomes Monitoring & Governance Oversee handover of SaaS product monitoring responsibilities to Zeta command center (ZCC) Monitor alerts, dashboards, and performance trends to proactively prevent incidents Maintain high security posture by coordinating with InfoSec and Compliance teams Customer and Stakeholder Engagement Act as the primary point of contact for internal and external stakeholders at the site Own customer-facing RCA communication and service quality improvements Facilitate cross-functional collaboration across product, SRE, infrastructure, and customer teams Cost & Resource Management Own and manage the site s technology budget; ensure cost adherence Conduct monthly/quarterly cost anomaly analysis and optimizations Work with platform and finance team for infrastructure/resource planning People & Process Drive process improvements and operational maturity Foster a culture of accountability, resilience, and continuous improvement Skills: Strong operational and delivery management Excellent communication, stakeholder, and conflict-resolution skills Data-driven decision-making and analytical thinking Budgeting, cost analysis, and resource planning Familiarity with cloud platforms (AWS) Experience & Qualifications: Bachelors degree in computer science, Engineering, or a related field (masters preferred) 8-12 years of experience in IT Service Management, SRE, or infrastructure operations Strong understanding of ITIL framework, site reliability principles, and cloud operations Experience with monitoring tools (eg, Datadog, Prometheus, Grafana), incident platforms (eg, OpsGenie/PagerDuty, Jira Service Management / ServiceNow), and change management tools Proven leadership skills in managing cross-functional teams and engaging with senior stakeholders

Job Responsibilities : Data analysis, identification of data gap and improvement in surveillance & report writing MDT / DST planning / supervision/ PVT /Core quality data acquisition, interpretation & report write up Experience of RCA, SCAL, PVT, PTA, well testing and PDA analysis Numerical Dynamic Modelling simulation, classical reservoir Engineering Capability of using reservoir Eng software e-g Prosper, MBAL, PVT Sim, Eclipse, IMEX, OFM, Ecrin, PanSys, Education Requirement : Qualification # minimum b-tech(Pet Engg) / b-sc Engg(Pet Engg) Additional: m-tech(Pet Engg) Experience Requirement : Minimum 3 yrs of work experience in Reservoir Engineering Skills & Competencies : Monitoring of reservoir surveillance Data analysis, identification of data gap and improvement in surveillance & report writing MDT / DST planning / supervision,PVT sampling,Core quality data acquisition, , RCA plan and supervision, coordination, interpretation & report write up, Experience of RCA, SCAL, PVT, PTA, well testing and PDA analysis QC of all data acquisition, maintaining of quality for use andsharing with concerned group, preparation of data input for field development plan Coordinate within multi-disciplinary teams in order to provide necessary input data to monitor progress of all company operated and non-operated wells, actively and effectively participates in technical meetings of JV companies and presents company views on various subjects, Coordinate within multi-disciplinary teamsin order to provide necessary input data to monitor progress of all company operated and non-operated wells, actively and effectively participates in technical meetings of JV companies and presents company views on various subjects, Carry out complex 3D simulation model studies, Assess appropriate recovery factor ranges and calculate recoveries for field or reservoir applying conventional (deterministic & performance) methods and drive mechanisms, Capability of using reservoir Engg softwares eg Prosper, MBAL, PVT Sim, Eclipse, IMEX, OFM, Ecrine, PanSys Calculate reserves and well/reservoir performance for conventional and non-conventional plays; understand the principles of production performance of coal-bed methane gas reservoirs, Able to provide specific performance improvement recommendations through recompletions, new drilling, injection pattern changes, etc Establish plans and procedures to effect same Develop nearand long-term production and reserve targets for reservoirs Actively follow reservoir performance and provide solutions to shortcomings from targets, Can determine the key reservoir engineering and geoscience factors that influence recovery factor, number of wells required and production profile , risk analysis Can quantify reservoir engineering uncertainties in the context of other uncertainties using appropriate ranges of uncertainty and appropriate decision and risk analysis techniques, Analyze well testing and flow backdata for estimation of reservoir parameters Strong analytical abilities for reservoir operation Handle Special Projects Ability to act independently, effective organizational skills, ability to multi-task, effective verbal and written communication skills

Vmware Admistrator Team Lead - Dynacons Careers Vmware Admistrator Team Lead Job description Should have sound knowledge of Compute, Virtualization, Software-defined DC technologies like VMware technologies - vSphere, vSAN, vRealize Automation, vRealize Operation Manager, VMware Cloud Foundation, VMware Log Insight, VMware NSX, SRM and SDDC. Managing and implementing VMware Cloud platform. Possess extensive experience in Analyzing the Customer Requirement, Designing & Architecture High Tech Solutions, Technical Standards & Documentation. Sound knowledge on Cloud platforms -Virtualization Platforms (VMware), Automation VMware vRealize Automation, vRealize Operation Manager, VMware Cloud Foundation, VMware SDC (NSX), VMware Log Insight, VMware vSAN, VMware Cloud Extension, BCDR (VMware vSphere Replication and Site Recovery manager, VMware Network Insight. Managing and implementing VMware Cloud platform. Provide daily support/administration to Cloud VMware Cloud (vRA), NSX, SDDC. Should have sound knowledge of Hardware, computes. Managing VMware NSX VTEP, VXLAN, Logical Switches, Logical Routers, NSX Manager and NSX Controller Cluster. Coordinates with OEM for timely resolution & Prepare RCA. Performs reviews & prepare various reports that need to be presented to client. Managing and maintaining the availability of Enterprise applications, Cloud, performance monitoring and maintaining the committed SLA. Responsible for coaching and development of onsite staff and supervision of engineers. Supports team members to deliver successfully through proactive and reactive handling of issues. Ensures compliance with project standards, processes, and controls. Work closely with various technology teams and provide technical expertise to guide them on integrating with VMware products. Responsibilities: Coordinates with OEM for timely resolution & Prepare RCA. Performs reviews & prepare various reports that need to be presented to client. Managing and maintaining the availability of Enterprise applications, Cloud, performance monitoring and maintaining the committed SLA. Responsible for coaching and development of onsite staff and supervision of engineers. Supports team members to deliver successfully through proactive and reactive handling of issues. Ensures compliance with project standards, processes, and controls. Work closely with various technology teams and provide technical expertise to guide them on integrating with VMware products. What we are looking for: Any Engineering Gratuate-B.E. or B.Tech (in computer / IT / EEE / Telecommunication) , MCA Able to work in 24 * 7 shift Good English & Hindi communication skills Minimum 3 years of VMware experience Job Skills " * " indicates required fields Choose Job Location Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.

Morpheus Administrator This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you. What you ll do: As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Resolve customer s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Bachelor s degree in Engineering (or Equivalent). Minimum 3 - 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track of Morpheus Certified Administrator is an added advantage. Flexible to work in 24/7 support environment. Technical Skills: Install, Maintain and Configure Morpheus infrastructure. Experience in Morpheus Identity and Access. Experience in Morpheus Provisioning concepts. Experience in Morpheus multi-tenant models. Experience in Morpheus self-service. Good Knowledge in Morpheus App, IaC type Blueprints. Good Knowledge in App monitors. Good Knowledge of Morpheus Plans, prices and costing. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Services Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm. We are hiring for our client company, who are a start up company & established their operations before 3 years & around 80 employees all over India & head office at Bangalore location. The company is exporting casting & machining components from India to other countries. Job Title: Quality Inspector Casted & Machined Components Department: Quality Control Reports To: Quality QA Lead Job Location: Kolhapur Job Summary: Responsible for 100% inspection and verifying of the quality of castings (raw and machined) in compliance with customer requirements, company SOP, engineering drawings, and industry standards. Ensures non-conforming materials are identified, documented as per standard, and properly handled to maintain product quality and integrity. Key Responsibilities: Visual Inspection (100%) Raw castings for any type of visual defects (cracks, unwash, porosity, shrinkage, etc.) using appropriate methods (visual, dye penetrant, etc.). Perform dimensional inspection of both raw and machined castings using tools like Vernier calipers, micrometers, height gauges, bore gauges, CMM, and other precision instruments. Interpret engineering drawings, GD&T (Geometric Dimensioning & Tolerancing) symbols, and tolerance standards (e.g., ISO 8062, ASME Y14.5). Conduct in-process and 100% final inspection of machined components to ensure conformance to specifications. Review supplier inspection reports, test certificates (chemical, mechanical, NDT), and internal quality records. Identify and Document non-conformances as per PPAP Standards; assist in root cause analysis and implementation of corrective/preventive actions (CAPA). Maintain inspection records, generate quality reports, and support audits (internal, customer, or third-party). Ensure adherence to ISO 9001 / IATF 16949 / AS9100 quality standards, depending on the industry. Collaborate with production, engineering, and suppliers to resolve quality issues. Operate and calibrate inspection tools and maintain their records. Qualifications & Experience: Education: Diploma or Degree in Mechanical/Production Engineering or equivalent. Experience: 5 years in casting and machining inspection in a manufacturing environment. Preferred Certifications: NDT Level II (for relevant methods like PT, UT), CMM programming (optional). Skills & Competencies: Strong understanding of casting processes (sand casting, investment casting, etc.) and machining operations (turning, milling, boring, drilling). Knowledge of surface finish standards (Ra values, comparator scales). Strong understanding of ALL types of measurement instruments including CMM Familiar with sampling plans (AQL, ANSI Z1.4), SPC tools, and RCA techniques (5 Why, Fishbone diagram). Excellent attention to detail and documentation skills. Proficient in MS Excel, Work Environment: Shop floor and inspection lab-based role; may involve exposure to heat, noise, or oil. Use of PPE as per safety guidelines is mandatory. If your profile matches with requirement & if you are interested, please share your updated resume with details of your present salary, expectations & notice period.

Complete Daily Quality checks as per the process requirementProvides on time Feedback to the agents for the errors identifiedConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly sampling numbers as per the defined targetComplete the feedback targets as specified in the QSDContribute brainwave ideas to improve the processComplete the WB Role Roadmap within the stipulated timePrepare all team and client related reports for QualityComplete RCA for all the errors identifiedEnsure the QA process adheres to ISO guidelinesIdentify the improvement areas for staff and share it with the AM- QualityCommunication with clients on a periodic basisComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report within the defined timelineAttend all the development and quality trainings that are identified for a QAHelp operations in identifying the training needs for the ops associatesDrive projects and be part of the projects that are identified in the team Qualifications Graduate

At Clover, we support hundreds of thousands of merchants daily through our advanced point-of-sale devices and powerful cloud platform. As an Incident Manager, you will play a critical role in ensuring service continuity by leading the response to production incidents, minimizing downtime, and communicating effectively with both internal teams and executive stakeholders. We re seeking experienced professionals who thrive in high-stress environments, bring a proactive mindset to problem-solving, and possess strong communication skills. You will be the driving force behind incident resolution, process improvement, and stakeholder alignment. Key Responsibilities Lead the response to high-impact incidents, ensuring minimal disruption to our merchants and restoring services as quickly as possible. Provide clear, executive-level communications during incidents and maintain transparency throughout the incident lifecycle. Collaborate closely with Engineering, Technical Operations, QA, Payments, Billing, and Customer Support to triage, document, monitor, and resolve customer-impacting incidents. Offer operational oversight when launching new features, products, and expansions into new regions. Identify and drive improvements in internal incident management processes and work cross-functionally to implement them. What you will need to have: Proven experience managing major incidents and driving them to resolution. Strong track record of leading Root Cause Analysis (RCA) and post-incident reviews. Willingness to participate in shifts and on-call rotation as part of a global incident response team. A problem-solving mindset with a natural curiosity to dive deep into complex technical issues. Exceptional communication skills, with the ability to convey complex information to both technical and non-technical audiences, including executive leadership. Exhibits swift responsiveness, end-to-end ownership, time tracking, timeline documentation, and strong multitasking abilities. What would be great to have: Hands-on experience with monitoring and incident management tools such as Grafana, Datadog, JIRA, ServiceNow, and PagerDuty. Experience automating manual operational processes. Familiarity with reporting incident trends and insights to senior leadership. Knowledge or certified in ITIL V3, V4 Willing to work on weekends and in off business hours Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

About ColorTokens: At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at www.colortokens.com. Our Culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously.Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the D fense department of an entire country. Role: Sr. SOC Analyst Experience: 4 to 7 years Location: Bangalore Work mode: Work from Office (hybrid) Shifts: Candidate must be willing to work in the rotational shifts 24/7. Job Description: Skills and Experience: 4+ years of security operations experience Correlate and analyse events using the Splunk/Log Rhythm/Qradar and stellar cyber SIEM tool to detect IT security incidents. Knowledge of network and endpoint security, threat intelligence, and vulnerabilities. Conduct analysis of log files, including forensic analysis of system resource access. Review customer reports to ensure quality and accuracy. Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, networking and other security threat data sources. Knowledge of sandbox and malware analysis. Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks functionality. Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc. CCNA, CEH, CISSP, GCA, GCIA, GCIH, SANS certification would be preferable. High level of integrity, professionalism, and attention to detail Ability to communicate complex security issues to peers and management alike. A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure. Roles & Responsibilities: Senior level SOC analyst, mentoring junior analysts. Develop and maintain SOC processes, playbooks, and standard operating procedures to ensure consistent and effective response to security events. Incident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents, to achieve the RCA. Threat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyzing and integrate threat intelligence feeds to the platforms and stay updated on emerging threats. Collaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members. Monitoring and analysis of security events to detect and respond to threats. Ensure timely and effective responses to security events, including root cause analysis, containment, eradication, and recovery. Coordinate with other departments, ensuring clear communication and alignment. Forensic Analysis: Perform forensic analysis and malware analysis of Computers. Collect and analyze forensic artifacts, including memory and disk images to identify malicious activity. Gather evidence for legal and investigative purposes. Continuously improve SOC operations by evaluating and implementing new tools, technologies, and methodologies. Automate workflows using PowerShell, regular expressions, and API. Integrate threat intelligence into SOC operations, ensuring that the team is aware of and prepared for emerging threats. Oversee the creation and refinement of detection rules, ensuring they are aligned with MITRE ATT&CK Framework. Lead efforts to identify gaps in monitoring and develop strategies to enhance detection capabilities. Work closely with the IT and cybersecurity teams to ensure alignment on security strategies and initiative Qualifications: Education: Bachelor s degree in information technology, Computer Science, Business, or Engineering required, or equivalent experience. Certifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA. Incident Response Experience: 4+ years of experience in Cyber Incident response and investigations. Strong interpersonal skills with the ability to collaborate well with others. And, strong written, verbal and communication skills must need.

We are looking for a highly experienced and proactive Site Support Manager to lead our on-site project activities and provide expert support to our clients in India. This role requires a strong understanding of industrial vibration analysis, combined with exposure to fibre optic sensing technologies. You will be instrumental in ensuring successful project execution, providing technical guidance, and fostering strong relationships with clients. This is a field job. Key Responsibilities: Project Coordination & Management: Coordinate and manage all on-site aspects of Distributed Acoustic Sensing (DAS) system installations, commissioning, and support, working closely with both client teams and internal engineering/project teams. Technical Support & Troubleshooting: Provide expert technical support to clients on the operation, maintenance, and troubleshooting of our fibre optic DAS systems. Vibration Analysis & Correlation: Apply a strong understanding of traditional vibration analysis principles to validate and correlate data from our DAS systems with real-world asset conditions. On-site Data Acquisition: Oversee and, when necessary, perform on-site data acquisition and preliminary analysis to diagnose discrepancies and ensure system performance. Fibre Optic System Exposure: Utilize existing knowledge or rapidly acquire expertise in fibre optic sensing principles as they relate to our DAS technology. Client Relationship Management: Build and maintain strong relationships with clients, acting as a primary point of contact for technical inquiries and on-site operational matters. Reporting & Documentation: Prepare clear, concise, and detailed technical reports on site activities, system performance, identified issues, and resolutions. Safety Compliance: Strictly comply with all site-specific HSE (Health, Safety & Environment) regulations and company safety protocols. Collaboration: Collaborate effectively with our global engineering team, software developers, and local project teams. Required Qualifications & Experience: Bachelor's Degree (B.E./B.Tech) or Diploma in Mechanical Engineering, Physics, or a closely related technical discipline. Minimum of 10+ years of proven, significant hands-on field experience in industrial environments in India (e.g., Mining, Thermal Power Plants, Cement, Steel, Pipeline, etc.). Strong theoretical foundation and practical application knowledge of vibration analysis principles, including FFT interpretation, time waveform analysis, and diagnosing faults in rotating machinery and associated structures. Exposure to fibre optic sensing technologies or a strong aptitude to quickly learn and understand advanced sensing systems. Demonstrable experience in project coordination and managing on-site activities with clients and internal teams. Excellent analytical, logical reasoning, and problem-solving skills, with a methodical approach to troubleshooting. Proficiency in preparing detailed technical reports and effectively communicating complex findings. Excellent command of English (both written and verbal). Must be willing and physically able to travel extensively across India and work effectively in demanding industrial site conditions. Desirable Qualifications: Certified Vibration Analyst (like ISO 18436-2 Category II or higher). Experience with Linux System. Exposure to C. Experience with reliability engineering practices or formal Root Cause Analysis (RCA) methodologies.

The Senior Supply Chain Planner is responsible for planning and maintaining daily supply chain operations across critical suppliers and customers, focusing on materials planning, procurement, production, inventory, logistics, customer service, and order fulfillment. This role plays a key part in meeting internal and external customer expectations, improving service levels, optimizing inventory, and balancing supply and demand. Key Responsibilities Manage day-to-day operational processes for a critical segment of the supply chain. Ensure internal and external customer requirements are met with high quality and responsiveness. Eliminate potential supply chain failures through proactive planning. Lead and implement short- and mid-term tactical improvements across functional teams. Approve and advise on changes to planning systems and parameters. Conduct root cause analysis (RCA) on KPI misses and implement SMART corrective actions. Lead Six Sigma and functional process improvement initiatives. Mentor and coach junior supply chain planners, ensuring adherence to common processes and internal controls. Liaise with stakeholders to resolve supply and demand constraints. Utilize and enhance communication plans to meet stakeholder needs. External Qualifications and Competencies Skills and Competencies Must Have Strong learning agility demonstrated recent learning of new systems/processes. Ability to prioritize under pressure and manage multiple responsibilities. Excellent written and verbal communication skills in English. Deep understanding of Material Planning and Supplier Procurement . Expertise in handling material availability/shortages and managing supplier commitments . Experience in executing RCA and converting outcomes into SMART action plans. Preferred/Nice to Have Working knowledge of allocation/constraint planning . Familiarity with ERP systems such as Oracle or SAP . Experience in managing safety stock and driving inventory optimization. Tools and Systems Materials Planning Systems, Excel, Business Intelligence (BI) dashboards, Advanced Planning Command Centre. Key Competencies Collaborates Works well with others to achieve shared goals. Communicates Effectively Clear, concise, and audience-tailored communication. Customer Focus Understands and meets customer needs effectively. Develops Talent Helps others grow and reach their potential. Ensures Accountability Takes ownership and delivers results. Global Perspective Understands the global nature of business challenges. Values Differences Embraces diversity and leverages different viewpoints. Technical Proficiencies Materials Planning System Utilization Leverages planning tools to manage demand/supply plans and resolve exceptions. Part Change Control Management Handles engineering change requests effectively to reduce obsolete inventory. Plan for Every Part (PFEP) Designs systems to ensure accurate and timely part delivery. Master Supply Scheduling Aligns procurement, production, and replenishment planning. KPI Management Interprets and acts on supply chain KPIs to improve performance. Additional Responsibilities Unique to this Position Qualifications Education : Bachelors Degree in Engineering (Required) Certifications : Any relevant certifications in Supply Chain or Materials Management (Preferred) Experience 8-12 years of relevant experience in Material Planning, Procurement, or Production Planning (Must Have) Experience managing 3040 critical suppliers and 1,000+ parts in a manufacturing plant environment (Nice to Have) Demonstrated success in inventory reduction initiatives and understanding of safety stock strategies (Preferred) Shift : EMEA Shift

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

How you'll make an impact: You will be the subject matter expert in supplier sustainability. Provide guidance to our Supplier Quality and Sustainability Engineers in what and how to assess our suppliers. Provide specialist support in assessment of complex suppliers and contractors. Collect sustainability data and certificates from our suppliers and contractors, and ensure they stay up to date. Coordinate assessment activities with our third-party sustainability assessment provider and evaluate outcome. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: BE (Electrical / Mechanical / Chemical) and Masters in Sustainability Management or equivalent competence gained through experience. You should have 8 to 10 years experience in the field of sustainability in a multinational company / experienced with sustainability questions in the energy sector. You should have experienced with working in a global company and interacting with people in different parts of the world. You should have knowledge in Kaizen, 4Q, DMAIC, Gemba, Root-Cause Analysis [RCA], Failure analysis, FMEA (Failure Modes Effects Analysis) and MS office. An organized person, valuing structure with a skilled communicator. Ability to work in cross functional and global team environments. Strong analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Key goal of this role ensure utmost accuracy and completeness of raw data and there on provide insightful analysis of the same. Sales Data Analysis to provide insights into sales productivity, lead analysis, RCA, process gaps. CRM Data Hygiene Compliance check to ensure data accuracy; Monitoring CRM activity; Fixing Broken Data Clean Ups Data/ Document Collation from the team to ensure data completeness and readiness for various sales operations reports. What you ll bring: Experience in Sales data handling, Data Analysis Good Excel Power point skills Having CRM experience is preferred

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

Hi Folks! Greetings from TaskUs! Were all about inclusiveness and creating an environment where you and your career can thrivea place where your voice matters! We have a fantastic opportunity to join ourhashtag#RidiculouslyGood team and make a big impact athashtag#TaskUs, where ourhashtag#PeopleFirstCulture shines! Role: Team Leader Location: Gurugram Process: Voice/chat, Fintech/banking process Experience: International Fintech experience as a Team Leader in voice/non voice, or blended processes (AML,KYC,Fraud, payment, disputes,transaction monitoring,chargeback) Shifts: Rotational shifts & week-offs Work: From Office Know someone who fits the bill? Share their CV or spread the word! Preference - Immediate Joiner. Regards, Manpreet

Role & responsibilities What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone with college or vocational school graduation as a qualificati and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Custom service). Have experience on phone, email, and live chat support? That’s definitely plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you Preferred candidate profile Perks and benefits

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be ab to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that mig arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) ye of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - we definitely want to talk to yo If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Preferred candidate profile Perks and benefits

Role & responsibilities As a Quality Team Leader, think of yourself as a medium for continuous improvement, not just for yourself and for your immediate team, but for the rest of the operational teams you will support. As Quality team leader (QTL), you will supervise a team of quality analysts and work with them in developing methods and standards for quality. You will conduct audits, attend business reviews and calibration sessions, all meant to detect areas of opportunity. You will collaborate with other departments in addressing these areas of opportunities and help design new processes, guidelines, and policies as the larger team continues to strive for operational excellence. Roles and Responsibilities: Calculation of monthly audit targets and work distribution amongst quality analysts (QAs) Drive audit target completion Gather inputs from QAs, basis audits, for briefings and training needs identification Report performance for aligned span on a daily/weekly/monthly basis Based on common customer concerns, suggest process/system improvements with quantified improvement opportunity Attend the weekly business review with Campaign TL/OM/client Coordinate with Training to develop training needs analysis Participate in strategic projects for the campaign/LOB Interview, onboard, and train new QAs Train aligned span on use of quality tools and analysis from time to time, or as planned by the organization Complete audit-over-audits for the QAs on the team Coach QAs for improvement and ensure their knowledge is up to date Maintain performance stack rank for QAs; complete quarterly performance reviews Conduct cross-functional calibration sessions for QAs, Ops, and Training Maintain change management log for the quality form and rubric Drive quality initiatives, contests, and campaigns for the assigned span Be updated on process/product knowledge and serve as SME for the campaign/LOB Technical skills: Ability to use quality tools for analysis and data interpretation Advance Excel/Google sheets skills necessary to facilitate data management and analysis Possesses problem solving and process improvement skills Knowledge of Six Sigma/Lean principles At least six (6) months experience in managing a team of QAs Previous experience in related environment preferred P.S : This is a non IT role, it is related to BPO operations and does not include software testing/audits. Preferred candidate profile Perks and benefits

Position- Bankruptcy QC Associate POSITION SUMMARY-The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. Shift Timing- 2 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am JOB RESPONSIBILITIES- Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees. Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.

JD: Mandatory Skills - ITIL, CSV, Process Management, Change Management, Pharma, audit, Compliance & Any certificate ITIL V3 / ITIL V4, CAPA, RCA Global Quality IT Manager Act as SME for review Quality Incidents, Change Controls, CAPA;s and procedures for IT systems. Responsible for review/Approval of stand Alone/Enterprise GxP Computerized systems validation documents, including enhancements. Responsible for review/approval of IT infrastructure qualification documents, including enhancements. Author & review CS-VMP and associated protocols & report templates. Conduct trainings in the areas of (CSV SOPs and related topics) to develop in-house capability. Support audit/assessment of suppliers of GxP IT Computerized Systems as SME. Support Audit preparation and remediation activities, as appropriate. Responsible for Monthly Reporting, as applicable. Support IT Compliance/Data Management/Data Security & Data Integrity for GxP computerized systems. Conduct Self Inspections for IT Compliance, establish CAPA to correct deficiencies and ensure closeout. Coordinate with the cross functional team to ensure timely initiation and closure of all QMS activities Viz., Incident, CC, CAPAs, as applicable. Report and escalate issues, as situation demands. Perform other duties, as assigned.

Job_Description":" JobDescription Job Title EV Technical training Support Executive After Sales Service Experience 3-5 Years Job Location Designated zone Department After Sales Service Department Reporting Manager Santosh Kumar Cost Center Aboutthe Team: Aftersales and Service department is responsible for maintenance and repairs of products sold by Ultraviolette Automotive. We are a technical team who provide support and services to all consumers/ customer both internal to the company and outside to customers who purchase UV products. We are technically and futuristically driven to solve field issues and ensure customer satisfaction whilst using UV products. JobSummary: Will be responsible to trouble shoot the vehicle on the component/product level. Should be able to understand perform vehicle diagnosis by referring service repair manuals and SOPs. Will have to share the technical observations through reports. Co-ordinate escalate critical concerns timely for speedy resolution. Proactively monitor software and telematics related data for any abnormalities and take countermeasure. Will have to get information on all vehicle related recent updates and ensuring the same has been deployed in customer vehicles. Coordinate with various stake holders to ensure resolution in minimum possible down time. Will be responsible to resolve technical concerns in the vehicle by doing gamba visit, coordinating with vendors and field team etc., JobResponsibilities: Provide real-time technical assistance to service centers and technicians for diagnostics and repairs. Trouble shoot Electrical and Electronics related technical concerns (Battery, MCU, VCU, ABS etc.,) Ability to check and update the firmware to latest version. Should able to use diagnostic tools and equipment like P-SCAN, M-SCAN,Ixxat, Pickit ABS tools etc., Monitor vehicle telematics information and Raise Technical Failure Report on field concerns Co-ordinating with field team and other stakeholders for doing RCA on technical concerns Deliver training on new products, repair procedures, safety protocols, diagnostic tools, and EV fundamentals. Create and maintain training content, manuals, videos, and assessments. Certify technicians and service advisors through testing and evaluations. Ensure readiness of the service network before deployment of new features or hardware. Maintaining MIS on field technical failures and sharing monthly overview on the technical concern trends Escalating critical concerns to the concerned stakeholder, based on the frequent telematics monitoring and field failure observation. Should able to read defect codes and trouble shoot the concern in component level in product level Collaborating with various stake holders such as service team, CR Team, quality team, production, RnD and sales teams to ensure customer satisfaction and early resolution of field vehicle issues Adhering to the quality procedures and SOPs. Visiting workshops at various location for genba check and for field trails. JobRequirements: Experience: Example Strong understanding of EV components battery systems, controllers, telematics, high-voltage safety Strong understanding of EV two wheeler working, technical issues pertaining to electrical, electronics, Software level of EV vehicles. Workable knowledge on usage of telematics, diagnostic software and different diagnostic tools like P-SCAN, M-SCAN, Ixxat, Pickit etc., Skills:(Please add the tools / platforms / Software / Hardware experiences) Example Communication Skill Hindi, English Working knowledge on any telematics and diagnostic software. Ability to learn and adapt to new products technology Strong understanding EV two wheeler working, technical issues pertaining to electrical, electronics, mechanics of EV two wheelers. Making visits to field/workshops to do trouble shooting RCA Education: Bachelordegree in Mechanical/Automobile Engineering or related field. Soft Skills: Shouldbe open to travel across India Shouldbe able to converse in English Hindi (Additionally, Kannada otherlanguages is desirable) Working knowledge on computers anddata Interview Panels 1 st Round Santosh, Arbab 2 nd Round Rahul B Primary Skills: Trouble shooting, Communication,data handling application (Excel, Word, PPT, etc), Telematics Software,Knowledge on EV motorcycles Secondary Skills: Innovative approach, qualityprocedures, etc.

What We Offer: As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .