Query Manager

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence.

Position: Query Manager

Job Location: Gurgaon,

About Branding Pioneers:Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement.

brandingpioneers.com

Role Overview

The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution.

Key Responsibilities

• Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms.

• Ensure timely and accurate resolution of all customer issues.

• Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries.

• Track key metrics like query volume, resolution time, and satisfaction scores.

• Create and maintain knowledge base documents and FAQ content.

• Train and guide team members on query-handling protocols.

• Identify recurring issues and propose process improvements.

• Generate weekly/monthly reports on query trends and performance.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.

• 2+ years of experience in customer support or operations roles.

• Strong communication and problem-solving skills.

• Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce).

• Ability to multitask and manage time effectively.

• Team leadership or coordination experience is a plus.

Skills Required

• Customer-first mindset with excellent interpersonal skills

• Analytical thinking and attention to detail

• Strong documentation and reporting skills

• Calm and professional under pressure

• Collaborative and adaptable

Preferred Tools

• CRM platforms (e.g., Zoho, Salesforce, Zendesk)

• Google Workspace or MS Office

• Ticketing and Helpdesk software

Salary: INR 10,000 - 20,000 per month, based on experience.

Employment Type: Full-time

Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process.

Employment Type: Full-time

How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com.

Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing!

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• what's your current salary in hand per month?
• How soon can you join our office in gurgaon if you get this opportunity ?
• Do you have experience in healthcare ?

Experience:

2 years (Required)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person

Application Deadline: 30/06/2025

Expected Start Date: 7/07/2025

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• are you comfortable with stipend 30,000 ?

Experience:

• total: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Gurugram, Haryana (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 07/07/2025