RemoteAt Troopr, were building world-class AI solutions from conversational AI to LLM-powered automation that help top brands like Starbucks, Netflix, Snowflake, and Spotify automate support and elevate user experience. Were looking for a QA Engineer whos passionate about delivering flawless web-based B2B SaaS products.Were looking for a versatile Prompt Engineer with a strong QA mindset to help shape and refine the intelligence of our AI agents and ensure exceptional product quality. This hybrid role blends prompt engineering, GenAI testing, and quality assurance for high-performance, LLM-powered customer and employee support automation.Youll work at the intersection of product design, engineering, and AI, ensuring the accuracy, usability, and robustness of chatbot workflows and GenAI integrations in a fast-paced B2B SaaS Youll Do : Engineering & LLM Optimization :

Design, experiment, and iterate on prompts to optimize LLM responses for support automation
Build reusable prompt libraries and scalable test frameworks
Integrate prompt flows into AI agent pipelines with product and engineering teams
Evaluate prompt strategies using techniques like RAG, few-shot learning, and role QA & Evaluation :
Execute functional, regression, and exploratory testing of GenAI-driven features
Analyze LLM outputs for coherence, hallucinations, factual accuracy, and ethical risks
Identify edge cases and UX inconsistencies in real-world chatbot QA & Performance Testing :
Lead performance/stress testing of AI-driven backend and frontend systems
Collaborate cross-functionally in Agile teams to maintain a high-quality user experience
Document bugs, usability gaps, and provide insights to improve product Were Looking For :
1+ years of experience testing GenAI/chatbot applications or LLM-based products
Hands-on knowledge of tools like OpenAI, Anthropic, LangChain, or similar
Experience with B2B SaaS platforms, particularly in AI support automation
Familiarity with QA tools like Jira, TestRail, and evaluation of LLM outputs
Strong problem-solving skills and attention to edge cases
Comfortable working in fast-paced, startup environments with high ownership
Excellent verbal and written communication Points For :
Experience with AI observability tools and A/B testing for prompt strategies
Exposure to few-shot, chain-of-thought prompting, or guardrails
Familiarity with performance testing tools (e.g., JMeter, Locust)
Background in NLP, linguistics, or cognitive science

Why Join Us?

At Enjo.ai, youll help build cutting-edge AI support agents that serve real business users not just lab demos. Youll contribute to shaping both the intelligence and quality of our product. If you're excited by GenAI, care deeply about LLM behavior, and want to ensure it performs reliably and ethically in production lets talk.(ref:hirist.tech)

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