Project Manager (US BPO Operations)_Immediate Joiner

Location: Remote (6 PM – 3 AM IST)

Are you a seasoned project management leader with a passion for driving efficiency and client success within the Business Process Outsourcing (BPO) sector? We are seeking a highly experienced and dynamic Senior Project Owner to join our growing team. In this pivotal role, you will be instrumental in overseeing complex projects, fostering strong client relationships, and leading diverse teams to achieve operational excellence.

Key Responsibilities:

• Lead and manage multiple customer accounts, ensuring successful project delivery and client satisfaction.
• Oversee projects from initiation to closure, ensuring adherence to scope, budget, and timeline.
• Manage variable team sizes, providing effective leadership, guidance, and mentorship to project teams.
• Drive continuous improvement by identifying opportunities for workflow optimization, automation, and process enhancements.
• Develop and implement comprehensive Training Plans, Quality Plans, and Standard Operating Procedures (SOPs) for various projects and processes.
• Conduct thorough Root Cause Analysis (RCA) for operational issues and develop effective Corrective Action Plans (CAPs).
• Ensure all project activities comply with relevant regulatory requirements and industry best practices.
• Act as the primary point of contact for client communications, conducting confident presentations during video calls and client meetings.
• Monitor project performance, report on key metrics, and proactively address potential risks and challenges.

Qualifications Required:

• Bachelor’s degree (Preferred: Bachelor of Technology - Engineering background only).
• 10+ years of progressive project management experience, with at least 7+ years in a leadership role.
• Proven ability to manage multiple customer accounts simultaneously.
• Demonstrated experience in managing and adapting to variable team sizes.
• Strong understanding of data processing workflows, automation technologies, and regulatory compliance.
• Proficiency in developing and implementing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs).
• Extensive experience with Root Cause Analysis (RCA) and developing Corrective Action Plans (CAPs).
• Exceptional English communication skills, both written and verbal, with the ability to present confidently and articulate complex information clearly in video calls and client meetings.
• Must be comfortable working remotely and able to align working hours with US business hours.

Preferred:

• 7+ years of experience within the Business Process Outsourcing (BPO) industry.
• Previous experience in the utility, energy, or sustainability industry.

Why Join ARDEM Data Services?

• Opportunity to work with a dynamic and innovative team.
• Be a part of a company that values growth and professional development.
• Competitive salary and benefits package.
• Supportive remote work environment. 

Technical Requirements:

• Laptop or Desktop: Windows (i3/i5 or higher, 8GB RAM minimum)
• Screen: 14 inches, Full HD (1920×1080)
• Internet Speed: 100 Mbps or higher

About ARDEM:

ARDEM is a leading Business Process Outsourcing and Business Process Automation service provider. For over twenty years, ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in the USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company.