Description
Are you customer obsessed, relentlessly focused on achieving highstandards, street-smart and analytical, strategic yet execution focused,
Hungry And Passionate About E-commerce, An Experienced And
entrepreneurial leader with a strong work ethic? If yes, this opportunity willappeal to you.Amazon Seller Flex is a fulfillment solution for Fulfilled by Amazon (FBA)selection in India. Omni Channel is a program that enables sellers to seamlessly list their selection on A.in. As a Program Manager for Stores program on Omni Channel, you willhave the exciting opportunity to help shape and deliver the growth of Omni Channel on www.amazon.in. You will develop and manage new programs,services and tools that will make our Sellers’ operations processes moresuccessful, lead to a richer end to end seller experience often workingdirectly with sellers to understand their business needs, current gaps in theproduct and program and to help them improve their overall operations andperformance.In this role, you will work with a high-performing program managementteam whose primary goal is to build and grow the Seller Flex networkacross India, contributing towards creating earth’s greatest shoppingexperience. You will work in a collaborative environment with theOperations team to optimize operational and seller performance. You workclosely with sales, operations, product management and finance leadersacross the company to drive from early concepts to final launches andgrowing and scaling the program. Communication skills, influencing skills,extensive analytical and team management skills are essential for thisposition. In addition, the ideal candidate should be a dynamic, high-energyindividual with proven ability to deliver results in a high-performanceenvironment and the ability to manage ambiguity in a high-growthscenario. You should be professional and customer-oriented, with the abilityto meet or exceed annual goals and to manage multiple priorities and workon various projects with different teams simultaneously with variable andflexible schedules.This role may require domestic travel to visit key Sellers and to participatein kaizen events focused on reducing cost and defects in the interactionbetween sellers’ products and Amazon’s operations processes. Seller Flex isa highly visible and strategic program within Amazon. This is a chance towork in an innovative team and participating in and leading operationalexcellence while helping to create, develop, and drive solutions that lead toa richer end to end Seller experience.
Job Responsibilities
- Develop and implement an effective strategy for scaling up the new use
cases of stores and operations across the country
- Drive initiatives to monitor and improve seller performance to maintain
high CX bar as the network scales across India
- Monitor cost of fulfillment; benchmark across other Amazon fulfillment
channels and drive initiatives to reduce cost
- Build forecasting process for inputs and drive initiatives to meet input
goals for the SF network
- Build framework and identify initiatives to improve seller relationship
- Work cross-functionally with all stakeholders including sales, operations,
product and finance to run a cost-effective network of sellers and protectand improve seller experience
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company
- ASSPL - KarnatakaJob ID: A3003584
