Program Manager - Central Operations

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

As Program Manager - Central Operations, you will be responsible for managing and scaling key processes while working closely with customer experience, product, engineering, and partner teams to solve day-to-day challenges, lead process improvement initiatives, and ensure smooth execution of our core operations. This role sits at the center of operations, driving cross-functional collaboration, improving internal workflows, and ensuring that our services meet the highest standards of speed, accuracy, and reliability.

The Job:

• Drive efficiency and excellence across visa processing operations by owning central workflows and SOPs.

• Monitor and improve key operational metrics such as turnaround time (TAT), accuracy, and throughput.

• Identify process bottlenecks, run experiments, and implement improvements at scale.

• Collaborate with Product and Engineering teams to drive tool enhancements and automation opportunities.

• Build and maintain dashboards and trackers to support data-driven decision-making.

• Handle escalations, identify root causes, and implement sustainable fixes.

• Onboard, train, and support new operations team members and external partners.

• Support expansion efforts into new geographies, product lines, or visa categories.

Qualifications:

• 3–5 years of experience in program management, operations, consulting, or a similar execution-focused role.

• Strong analytical and problem-solving abilities; comfortable using data to inform decisions.

• High ownership mindset with the ability to operate independently and drive outcomes.

• Excellent communication and stakeholder management skills.

• Prior experience in fast-paced environments, preferably in startups, logistics, or central ops teams.

• Familiarity with tools like Excel, Notion, SQL, or BI dashboards is a plus.

• Immediate joiners preferred.