Product and Operation Manager

About Us:

We are a fast-growing fintech focused on transforming the way digital payments are made and experienced. Our mission is to create seamless, secure, and scalable payment solutions for individuals and businesses. If you're passionate about solving real-world problems with technology then join our company.

Role Overview:

We are looking for a dynamic, hands-on Product & Operations Manager (or Strategy & Ops Lead / Business & Product Head / Chief of Staff) to lead the intersection of product, strategy, and operations. This is a senior leadership position for someone who has experience in fintech and is equally comfortable discussing roadmaps with developers, scaling operations, leading cross-functional teams.

Key Responsibilities:

Product Strategy & Execution

• Write clear, actionable feature documents and collaborate closely with developers, designers, and data teams to drive execution.
• Ensure timely delivery of features with a deep focus on user experience, scalability, and performance.

Operations & Growth

• Set up, scale, and optimize key operational processes across product, customer success, support, and finance.
• Implement dashboards, processes, and tools that improve efficiency and decision-making.

Team Leadership

• Manage and mentor a team of 5–10 across product, ops, or growth functions.
• Hire, train, and build high-performing teams with clear responsibilities, KPIs, and development plans.
• Lead with empathy, data, and clarity.

Strategy & Chief of Staff Functions

• Work directly with founders/CEOs on strategy, investor updates and fundraising materials.
• Act as the glue across business functions—helping prioritize what matters most and keeping everyone focused.
• Lead strategic initiatives like market expansion, product pivots, or key partnerships.

Requirements:

Must-Have:

• 5–7 years of experience in fintech or payment gate ways with exposure to product, ops, or growth functions.
• Proven experience managing cross-functional teams of 5–10 people.
• Solid understanding of digital payments ecosystem (UPI, wallets, payment gateways, compliance, etc.).
• Strong product mindset—experience in writing feature specs, managing sprints, working with tech/design teams.
• Operational excellence—experience in scaling processes, handling cross-functional collaboration, and driving KPIs.
• Excellent communication and stakeholder management skills; ability to translate between business, tech, and marketing.
• Analytical approach—comfortable working with data to inform decisions.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Work Location: In person